Commonly Available Job Positions at Sunbeam Service Experts Heating & Air Conditioning in Buffalo Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and coordinating all activities of a Service Experts Heating and Air Conditioning service center. The General Manager supervises the P&L, motivates sales, and provides direction to all staff and processes for the office. Service Technician The Service Technician performs diagnostic, service, and/or maintenance work on residential and/or commercial heating, cooling, and related equipment and accessories. The Service Technician communicates with residential and/or commercial customers to answer questions, resolve concerns, and verify complete customer satisfaction. The Service Technician also recommends products and services and works under the supervision of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial jobsites. The individual filling the position also completes installation and service on IAQ equipment and accessories, as well, and has the expertise to comprehend controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist handles customer queries, objections, and billing questions with the highest degree of courtesy and professionalism to resolve customer complaints with a one-call resolution. The Customer Service Specialist is also charged with assisting in day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, following company radio and pager procedures, dispatches customer information to Service Technicians, Maintenance Technicians, and Installers. The person in the role also interacts with the customer to verify the customer is notified of scheduled appointments, respond to queries, and to help resolve problems. The Dispatcher effectively plans and routes the most appropriate technicians using established company processes.