When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the finest AC repair services in North America, how do you know where to turn? Follow these 10 recommendations when choosing an HVAC repair company to help you feel good about the service provider you pick out.
1. Read Customer Reviews
Many individuals start their search for an air conditioner repair company online. While you’re on your computer, phone or tablet, be sure to look at reviews from past customers who’ve shared their experiences—for better or worse. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or colleagues are useful when searching for an AC repair company. Find out which companies the people whose opinions you respect have employed for HVAC repair in the past and whether they had a positive experience. This firsthand insight and the opportunity to ask specific questions can help you make an knowledgeable decision when selecting an AC repair company.
3. Know the HVAC Repair Company’s Service Area
A specific company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your location. Some companies have a limited service area or charge an extra fee for mileage for going on service calls outside their normal coverage area. Inquire if your street address is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra fee. Thoroughly weigh your local companies before deciding to pay a higher amount for an out-of-area HVAC repair company.
4. Find Out About Emergency Services
Air conditioners tend to break down at the most inopportune times. Choosing a company that delivers emergency services is vital if you need punctual, reliable assistance after regular business hours or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and ask if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to quality and professionalism. Try to get an HVAC repair company that has certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before trusting your AC repair to just any company, make sure that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding signifies the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property while its employees are making the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long history of supplying quality service most likely has the experience needed to handle challenging problems. Determine how many years the company has been operating. Then, ask a technician whether they have previously tackled the problem you need fixed. This kind of experience is vital to ensure consistent, effective and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is essential when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and ready to answer your questions. Try to find evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you call a company to try to schedule a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you select a company that offers competitive and honest prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to their work. The most reputable companies provide thorough and transparent quotes up front, ensuring you understand the full cost of repairs before work starts out.
10. Evaluate Warranties and Guarantees
Respected service providers guarantee their work and give warranties for your assurance. Such coverage demonstrates quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Choosing a good HVAC technician doesn’t have to be a challenge. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency service, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to interrupt your comfort, contact a Service Experts office near you and schedule professional AC repair services in Buffalo.