What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your air conditioning system needs repair at your Buffalo home and you have no idea what to expect. It’s daunting enough to let an A/C system repair technician into your home, but then to not be sure what they’re going to do could add even more unnecessary stress. Not to worry! Sunbeam Service Experts Heating & Air Conditioning is here to update you on the basic AC repair process so you’ll be prepared when an expert AC service technician needs to visit your home.

It Starts Simple

When the repairman arrives, the first thing they should do is ask to see the thermostat. It might sound ridiculous, but they need to inspect it to confirm that it’s not simply a thermostat settings issue. The technician will confirm the thermostat is programmed to cool and then decrease the temperature to see if that will start up the air conditioner. A faulty or wrongly connected wire could be the culprit that’s keeping you from a comfortable home.

If this doesn’t resolve the trouble, the technician may ask you to see the circuit breaker box. They might switch the circuit switches to off and then back to on to see if that resets the system.

Getting to the nitty-gritty

The technician will then likely ask you to see the AC system. Similar to a doctor, the technician will commence their trial and error discovery process. There are multiple factors that could be the culprit of an air conditioner that isn’t running properly, and it’s up the service tech to examine all the possible sources starting from the most standard issues to the least. This process could take anywhere from five minutes to an hour, possibly longer.

During the air conditioning diagnosis, they will probably check the air filter to confirm it’s not blocked or requires replacing. They will check the AC refrigerant levels, verify the air condenser fan is turning properly, make sure that the size of your AC is correct for the size of your home, and examine the wiring, electronics and safety controls.

Have answers, will fix

Once the A/C system repairman has discovered the problem, they should explain all your options to you. The discussion will typically start with the service tech explaining what the problem is, what part (if any) went out, how or why it failed, and what function that part has for your air conditioner.

The repairman will then go into your choices, which will include swapping out the part and correcting the problem, but may also include upgrading parts of the air conditioner, the air conditioner itself, or your complete heating and AC system. In particular cases, it may make more sense to invest in a complete new heating and cooling system, especially if the air conditioner is past its prime, or susceptible to breaking down again and end up costing you more for AC repairs in the end. The service tech will go over how much time, effort, and cost it will take to fix the trouble.

The service tech might at this point explain what could have prevented the trouble or part failure and how to prevent a future issue from occurring. This usually includes being proactive with annual maintenance, which not only helps prevent an AC breakdown, but in most cases also keeps your air conditioning warranty valid. Most expert air conditioner repair companies will offer a yearly service plan so you don’t have to think about making future heating and cooling tune-up appointments for your systems.

Finally, they will go over the process for repairing the failed part or correcting the issue. If you elect that A/C system repair is better for you than investing in an AC system upgrade, the service tech will order any parts necessary and set up your new appointment to repair the AC. Or, if the necessary part is already accessible on their van, they will go ahead and start the air conditioning repair work with your approval.

Remember that throughout Buffalo your system is in good hands with Sunbeam Service Experts Heating & Air Conditioning. Our service techs are NATE-certified and have been through extensive background checks so you can feel safe and sure with the men and women we send into your home. If you ever think of any questions about your HVAC equipment or what to expect with your air conditioner repair, give us a call around the clock at 716-427-6807 and we’ll be happy to discuss the process.

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