Reviews

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678 Total Reviews
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"I don't understand that when a motor is rated at 1 amp...and the serviceman read 0.8 amp which is running at a less than normal current ,has to be replaced."
"Scott was great. I would, however, appreciate a call RE current humidity level. It has not reached the desired setting after a week: 315-558-8455."
"The service was fantastic. The technician did more than I expected, serviced and actually fixed the humidifier in addition to furnace, pointed out several things about t..."
"nothing is perfect."
"when the technician was here he said I needed a part for my dehumidifier and would order it when he got back I had to call the next day and no notes were turned in. it ha..."
"Friendly, knowledgeable and professional."
"both Paul and Joshua made great effort to fix problem"
"I had the same problem the previous night and this time it seems to have been corrected"
"Always great service"
"Dontrail was extremely courteous and thorough answering my questions and servicing furnace."
"Prompt response, quick diagnosis of problem."
"James, Justin and Kevin were extremely professional, worked hard, and explained everything perfectly. They were respectful of me and my home, and I wold highly recommend..."
"No issues, pleasant but businesslike communications. No hard sell."
"These men know their job and go about their business,clean ,orderly,and like gentlemen. Over 30 years with them and always have been happy to have them in my home."
"My tech was very efficient and friendly"
"Very courteous and very sure of what he was to do"
"Very professional "
"The experts clearly show you any problems or possible problems that will occur in the future so you can address them."
"The technician took his time and found the problem. Although he couldn't correct it immiediately, he did order the part that is needed."
"Ryan called to let us know when he would arrive. He was very friendly and professional. He explained everything he was doing and fixed the problem quickly. These days it..."
"The service technician was very thorough."
"Very satisfied with second tech, Jonathon.He knew exactly what needed to be done,that the first tech didn't do."
"He took the time to get the system working right for both zones. the temps reached the set point for the the first time in two weeks!"
"Adam, the tech who came to my house, diagnosed my furnace as being terminal. Being 19 years old, I understand it was old, and being the coldest day of the year, I unders..."
"the guy seemed to know what he was doing. "
"still did not succeed in establishing registration to connect my Verizon MI Fi 4G Jetpack to the Lennox iComfort Wi-Fi thermostat on the system I have use for 2 1/2 ye..."
"Technician did a nice job. I deducted a point for being more than an hour late and another point for having to postpone the appointment for a week because of overload of ..."
"They were very fast and professional."
"Very professional, knowledgeable and courteous."
"Everything was great except the arrival late in evening"
"The technician was excellent!"
"Prompt, efficient, and very helpful service!"
"He notified us before arrival, was timely and completed the job."
"The time it took for someone to arrive"
"The need to visit the problem four times, three different service experts, with original belief of fixed, but not, finally a part replacement, wrongly sent, needed additi..."
"Ethan and Konrad were very professional as well as friendly.Konad worked outside in Xtreme cold temperatures. Ethan answered any questions I asked in a very . Very knowl..."
"On time and efficient check up"
"Level of service was excellent, a 10, but price is high. Parts retail price was less than $150 but installed cost was over 500 and time spent was 30 min."
"he was on time and did the job in a reasonalbe amount of time"
"Very accommodating and thorough."
"Technician was timely, knowledgeable and kind."
"Tech was thorough"
" Doug the service technician was excellent and very knowledgeable "
"He solved the problem"
"The technician was polite and courteous. He let me know of what he'll do before start working and let me know the results of his cleaning. "
"He is thorough and friendly."
"Matt is very knowledgeable and professional. Found my problem and fixed my heater. We were freezing. "
"Technician was fine.....however, cost of part was charged and according to our contract from when the unit was installed (2012) (a copy of which has been sent to you offi..."
"I think that the equipment I was sold is not only shows poor quality but also is above some technicians level. You should try to pair technician with the equipment. For i..."
"The service was ok but plumber had to borrow our plunger, use our towel to clean floor and didn’t drill bolts into floor even tho he said that was the correct way to do b..."
"The technician appeared to have no idea what he was doing (winter service for furnace and humidifier)."
"Ethan and James went above and beyond to install my new furnace in a way that really made sense for my home, instead of just retrofitting in a way that didnt make sense. ..."
"The crew was efficient, let us know what to expect and respectful of our home."
"Nathan did a great job - He thoroughly checking my furnace! Nathan cleaned all the necessary areas like the pressure switch, burner, condensation pump, etc. Nathan also c..."
"technician was professional and courteous"
"quick and thorough."
"the tech was friendly and quick. "
"Friendly, on time, honest tech."
"Justin was professional and courteous. Despite the temperature and the late night call, he was pleasant and quickly diagnosed and fixed the problem."
"Technician was on time, performed service well and cleaned up after himself"
"Technician had a good demeanor"
"He hung around a full hour in the middle of the night to be sure our furnace worked. He determined the problem was actually our propane supply but did his best to get thi..."
"Knowledgeable and adept with task on hand"
"Very experienced"
"I called on Sunday morning right around 830, and the on call tech had called me and was at my home at 930. Couldn't have asked for a better response time."
"Listened to our concerns. Addressed them all professionally and respectfully "
"I like the technician - he is knowledgeable and friendly"
"Tech was very knowledgeable "
"Service completed in a timely manner; personnel courteous and knowledgeable, and most helpful to this elderly customer."
"Was quoted $592 to replace expansion chamber which only cost me $79. My contractor charged $190.00 total including chamber replacement. Utterly ridiculous..."
"There was a sudden leak in a solder joint at the copper pipe coming from the outside faucet where a lot of hammering was occurring to install new siding. The technician ..."
"on time, informed me about service needed and provided"
"My rating would have been a 10 if the problem with our furnace had been diagnosed correctly by the first technician to our house. Dan came the second time and instantly ..."
"Emilio finally fixed the problem with our water heaters!"
"Very knowledgeable "
"Clint was able to figure out the problem and fix it so our furnace was working again!"
"He was informative, kind, thoughtful"
"My repair is still not completed. Have had no hear since 12/28. Will be calling after I finish this survey."
"Technicians was very knowledgeable very pleasant and accomplish the good job in a very timely manner"
"Arrived a little later than expected. The Technician is very friendly, knowledgeable, explains things well and never pushes me to do more services than required, although..."
"The technician arrived on time, was courteous and took off boots when entering. Above all, he fixed the problem!"
"Prompt, professional service"
"I know it was extremely cold but the communication from your service people was very poor. "
"did not have equipement on board but diagnosed the problem quickly"
"VERY EFFICIENT "
"Tech was friendly and effecient and also informed me of a product that would save me $"
"Technician arrived at the early part of the service window (so I was not very late getting to work) and did the work promptly and left no mess."
"he was nice, efficient and professional"
"Gene and Lance completed the installation of our new boiler/furnace within the workday with minimal downtime for our heat on a very cold day. They were knowledgeable abou..."
"This was an emergency situation (below zero weather and no heat!) Falso was able to get a service technician out to our house the same day! The service rep we reached on ..."
"Service was professional and completed in a timely manner."
"Very Knowledgable tech. Called when running late which was AOK."
"They were on time, cleaned up when they were done. Great job. "
"courteous , knowledge good and friendly "
"Rick was very courteous and professional. He worked to keep costs down for me by researching solutions to my plumbing problem. My dog loved Rick!"
"Service was fine. ( It would have been better if not at 1:00 a.m. in the morning. I anticipated late afternoon or early evening, not middle of the night.) At least it ..."
"Line kept freezing. Matt made 2 trips to thaw the line."
"Ed Brown was my service technician for my annual service and he is excellent and very knowledge. I always request him and plan to till he retires. "
"excellent customer service, they explained all the steps they would take, all the possibilities of what could be wrong and best of took their time and didn’t rush to get ..."
"Very professional and polite in spite of the fact it was late on Christmas Eve."
"Technician noticed quickly the parts that needed replacing, and was able to promptly answer all of my questions, He was careful and thorough, "
"Technician was very helpful and courteous"
"The tech was very customer oriented. He was courteous, professional. and knowledgeable "
"Would have given a 10 ~ but technician didn't leave a receipt for services performed."
"It took a couple of visits to correct a problem that was apparently overlooked by the routine service (humidifier line was clogged)"
"tech was prompt, knowledgeably, fast diagnosis, problem solved."
"Nathan was professional, polite and determined to remedy the problem and restore the heat. The Lennox unit is only 7 months old and the auxillary heat had NOT be installe..."
"technician was prompt and helpful"
"the person was very good in doing the maintenence"
"Robert is a very nice person who certainly knows his stuff. This is the second time he was here in bad weather (Sleet in January when he installed a water heater.) and I..."
"I was able to get a same day appointment. He arrived at the designated time. Very friendly. Went right to work and fixed the problem. "
"On time, courteous, seemed to be technically competent"
"Service tech very polite and efficient."
"Good service provided"
"problem was fixed in a timely manner"
"Matt asked me if I wanted any thing else as he was moving along with the service . Letting me observe and confirm along the way"
"Ed is always doing his job professionally and has done an excellent job over the years. I always request him to provide service to my place."
"We called, had a small emergency, you came, temporarily fixed it until next day when you fixed it for good."
"needed 2 pressure switches ; Adam didn't have any so ordered them; takes 4-5 days to receive?? Can't believe these very small items are not kept in inventory, at least i..."
"technician arrived when he was supposed to. was friendly and helpful."
"Prompt, attentive, anxious to solve problem"
"The technician was very professional and took the time to explain everything he was doing."
"Showed up on time,did the job."
"He provided great service and requested technical information."
"The technician was careful to check everything, and helped us to understand our humidifier so that our comfort level in the House has improved greatly"
"Knowledgeable and friendly service."
"Everything was taking care of."
"As usual on tome, friendly, and polite."
"He was great and knew exactly what he was talking about"
"was on time and seemed to provide proper service"
"Tech was courteous and very knowledgeable."
"The Tech was knowledgeable and informative. "
"on time and efficient"
"Very professional and fast."
"The serviceman's last question to me was to the effect, "Is there anything else that I can help you with?""
"Knowledgeable and courteous"
"Tech right on time, professional & friendly!"
"The Technician arrived early . Started working immediately and briefed me after finishing .Very professional. "
"Very efficient and professional"
"Tech. explained his work "
"Technician was on time and courteous."
"It was the most professional and thorough visit I’ve ever had from Falso."
"tech was prompt, courteous, gave a detailed explanation about what was wrong and had it printed out for me"
"On time did good work "
"The technician described clearly and completely the work he performed and why it mattered."
"Advisor was very personable, friendly and knowledgable."
"Tech as he worked explained every thing he was doing and answered all my questions to my satisfaction."
"Professional and pleasant"
"You provide me any service"
"Tech was very professional "
"We paid $400 plus to have the system fixed and within two hours, it wasn’t working again. We then were charged more money for the technician to come back out. We should..."
"On time. Explained service. "
"They were polite, neat, did a complete job and finished in one day."
"Unit never worked right and it's still not working"
"Great efficient service"
"He was on time, did the work effectively."
"It was very good but then I noticed that the hot water went out"
"Quick to respond when called. Made entire process very painless."
"Very professional and knowledgeable and respectful."
"Service tech was very professional."
"Very good work was done"
"They were courteous, respectful, and cleaned up a very big mess without complaint. They left my basement nice and clean."
"Extremely satisfied with the installation-very professional, friendly and knowledgeable. However, they neglected to latch a brand new rear vinyl gate and the wind has tor..."
"he was friendly and courteous and a pleasure to deal with."
"Ed was the most helpful, pleasant, and respectful person I have met in the service person world. He is a wonderful representative of your company"
"I have no problem with technicians Kyle and Robert. Your management is a disaster. No prompt call-backs, parts always on order. Parts "lost." Seven days so far without co..."
"time needed to wait for service rep. "
"Always get satisfaction--if not I call and it is rectified."
"I was told the furnace was percolating and needed a new one. Your salesman came over looked at furnace and noted he did not hear any percolating and gave us a price for a..."
"tech was on time, did a great job. neatly and efficently"
"He helped solve the problem. It wasn;t my furnace it was my neighbors planter. "
"He was very personable and thorough!"
"He was very nice, knew what he was doing."
"Showed up on time. Took out old tank. Installed new tank.He was pleasant and knew what he was doing.Very efficient ."
"The technician was on-time, got right to work, answered the questions I had and also offered some air quality suggestions (which I have implemented)."
"The technician was wonderful."
"Kevin came out at 11:00pm, found the problem and fixed it very quickly an$ professionally"
"Your technician didn't try to correct my problem he wanted me to purchase a new furnace and air conditioner. I had Mohawk heating come to the house and fix my furnace"
"Timely, Professional, informative "
"She was personable and took time to go over things with us"
"thorough. "
"quick service, arrived on time, took time to answer my questions"
"He did an awesome job"
"Technician was excellent and explained the needed repair. Repair was completely quickly and the technician was extremely polite and personable while at the house. Very ..."
"Technician called prior to visit, was on time, professional and left no mess."
"Fats and efficient "
"Quality work and informative tech"
"Professional, explained what services were done. "
"Mr Brown was thorough, knowledgeable, courteous and friendly"
"On time ,professional and courteous"
"Matt is a great tech"
"The installers were late arriving due to an office meeting but went about their work in an orderly manner and finished pretty much on time. They had time to answer any q..."
"Very friendly and informative. Answered all questions I had and provided great education. They really took the time and I could tell they cared!"
"Service was fast and efficient. The technician was knowledgeable, polite and neat."
"The installers did a very good job with the installation of my new furnace. They showed me the furnace and all the work they did. All the manuals were kept together in a ..."
"Very friendly and informative "
"Quick, efficient two day installation and removal or antiquated 1950s vintage Weil McLain gas boiler and 10 year old hot water tank. Crew worked well together on install..."
"Technician was called merely to inspect exhaust pipes from furnace to outside to be sure they were changed properly by private friend in order to avoid deep snow covera..."
"Kyle came in with his big bag of tools, ready to go. These tools looked like they were well used. He was very soft spoken, and got right to work. After years of experi..."
"Very knowledgeable and informative on work and possible needs in future"
"the technicians did everything they could with my old boiler, it's wearing out and is not as efficient as the newer models available. They advised me of the approximate c..."
"Last night when the weather was very cold my furnace started only blowing out cold air. The technician came to my house and was able to diagnose and use a spare part to ..."
"ron was very helpful and polite."
"Your technicians took care of my boiler problem quickly !"
"Technician very polite, considerate, and professional. Spent time making sure everything was working well."
"The service is all that we have come to expect."
"Prompt arrive, professional and respectful."
"Technician was thorough, knowledgeable and pleasant."
"Tech was very pleasant and seemed very engaged in his job. "
"The service expert on the phone & in person were amazing."
"My furnace is relatively new so there were no problems, however, I needed a filter and was disappointed that the technician just sold the less expensive filter "last one ..."
"Friendly and efficient service"
"The tech was very professional and dis a good job"
"thank you for correcting the work from the previous visit at no charge. "
"Ron was very thorough and respectful of my property and myself."
"Technician was prompt, thorough and informative. Making an appointment online was great. Follow-up confirmation and promised window of time was also great. Call ahead ..."
"Tech was on time, explained what he was doing. "
"Tech was punctual, knowledgeable and friendly "
"Bob, the technician, was excellent. Knowledgeable, personable and very efficient."
"My technician was prompt, professional, courteous, quick, and clear."
"Very professional "
"Your service tech is great."
"all three men were excellent!!"
"I think tech did a thorough job especially in checking temp rise in airflows and cleaning of burners, setup of flame, plenum and condensate cleanups. Floor was left spotl..."
"the plumbers were excellent"
"they are good at what they do"
"The only complaint I have is: No matter how many time I call I can never get an e:mail to confirm an appointment. One of these times you will call me to say your here and..."
"Check a few gauges, vacuum or blow around base of boiler, and recommend over $500 worth of service to replace an expansion chamber that costs around $70 dollars at home d..."
"Technician was extremely polite and knowledgeable. "
"Someone is supposed to call me back to advise that the part is in and the work can be done. I have not received a call. I'm not sure what the timeline is. "
"Technician was in and out quickly. Let’s hope there are no issues going forward. "
"Josh is terrific, a credit to your Company. "
"Good job done and quickly."
"A good job from start to finish. "
"Roger was very professional and did a thorough maintenance check and boiler cleaning. "
"Joe was informative and thorough and just very nice. Not in a hurry to get done, despite the fact that it was late. Just such a professional and nice guy!"
"The technician was very pleasant and thorough in his service."
"Survey is for November 20 work by Roger. It a useful if survey request identify date of service. Roger was excellent, resolved the problem, and responded to all quest..."
"on time and good service "
"Joe the technician was friendly, professional, and explained things thoroughly."
"Needed non-stocked filter; Roger called it in so it would arrive before we leave for a trip. It arrived and was installed within days. "
"The technician was very efficient and advisable as to what I may need."
"He was very informative "
"technician was professional and thorough."
"the service is always professionally done"
"verified everything was ok and said the readings numbers were ok"
"Have used Sunbeam for years and have always found them to be very efficient and courteous. I will receive a phone call to let me know the service person is on the way an..."
"Everything was excellent from the sales person, the installers, phone call to confirm date for installation. Installers took their time to ensure I understood how to rep..."
"the service tech was knowledgeable and very helpful in solving my a/c issue. Great guy."
"I'm always happy with the technicians work. They take great care of my home, by using the booties, and put everything back in place."
"Joe and Matt are true professionals. We specifically requested Joe to install the two furnaces in our rental-property. I hope he received bonus compensation for providi..."
"Prompt arrival, good explanation of work, great to have same service an each time."
"I have always received prompt and courteous service"
"When Joe came he was very very helpful and informative."
"Friendly and prompt."
"Tech arrived on time, was informative and efficient."
"on time, friendly tech"
"Mike was very direct and understandable and I felt very comfortable with him."
"Unable to locate the leak in a/c"
"The tech had the right part on his truck to fix the problem. We didn't have to reschedule an appointment."
"prompt, polite, explained work"
"They rescheduled the original date, luckily we didn't need our air conditioner "
"Mike was an exceptional technician, he talked me thru as he was diagnosing my AC unit, asking me specific information to help him. didn't take him long to solve my proble..."
"New furnace. Not much to do."
"Came over on time, fixed the problem quickly, very friendly"
"Our technician is good and honest. Sorry to hear he is leaving the company. Hope our new tech is as good and as honest with us."
"Very personable technician."
"On time, professional, pleasant and completed on time."
"They're always accurate."
"Corey did a an excellent job -- very efficient and personable."
"The technician was very informative and very friendly"
"Corey was friendly, professional and courteous. He was very thorough."
"arrived on time, explained details completely-- very polite- and thorough"
"The service technician was excellent In terms of servicing the equipment and answering any questions."
"Jesse told us what he was doing as he went along. Very friendly and quiet. "
"pleasant---knows his job"
"My furnace works much better and is quiet now."
"The tech was great. There was rust on the furnace, he fixed the problem but I wondered why it wasn't fixed earlier"
"The technician was supposed to tune up my A/C unit. He arrived, sold me an ultra violet light for the furnace because of better air quality which he installed. He never..."
"Nick was very knowledgeable and explained everything that I needed to know."
"Tech corrected a mistake made in the original air and heating system after 5 years of other techs servicing the systems. When scheduling I insisted we hadn't had the heat..."
"Corey was efficient and thorough."
"The technician failed to replace the cover on my furnace."
"The service person was friendly and efficient."
"Early,courteous, efficient"
"Arrived on time, identified himself, Very professional and well mannered and had a pleasant disposition, Took off his boots without asking before entering my apartment,..."
"I typed out a long summary of complaints but got an ERROR message when I submitted them, with a request to do it over. This is typical of my experience with Sunbeam today..."
"Arrived early but called and asked if it was convenient. Courteous technician. Took time to check unit out and explain."
"They lied about what needed to be replaced."
"the tech (Mike Miller) was very professional in his job and explained everything throughtly"
"On time, explained what was done"
"Satisfied with service call two weeks ago; very disappointed that parts not yet obtained and humidifier is still not working"
"The service person was very knowledgable"
"Very courteous, knowledgeable and respectful. "
"First of all it was evident they all were quite knowledgeable about furnace service and work installation. Friendly, caring and clean/neat. Skilled technicians. Nick and..."
"Polite and efficient. "
"Excellent service. Professional, thorough, neat, quick, courteous, personable, responsible. "
"Tech was very friendly, courteous and professional"
"From the time we called to schedule service all employees were polite, professional and helpful. Additionally, the technician that came to our house was very knowledgeabl..."
"came on time, explained what was going to be done before he started. provided a better solution for pipe install. very courteous and polite "
"The service men checked our boiler and recommended a new one. "
"Technician was with another man who was on his cell phone, speaking very loudly for a lengthy period of time and anytime I walked downstairs they were both standing aroun..."
"Technician, Mike Miller, on.time and explained what he was doing. Very pleasant and efficient"
"Tech was great and very friendly. "
"Very pleasant technician."
"$225.00 to replace the thermostat that was covered by warranty! He was here all of 15 minutes. My furnace has a humidifier but I cannot turn it on. I cannot access tur..."
"very kind and courteous. explained everything well and was not here just for the job or to sell me something i didn't need but was concerned for me and my family and what..."