"Needed non-stocked filter; Roger called it in so it would arrive before we leave for a trip. It arrived and was installed within days. "
"The technician was very efficient and advisable as to what I may need."
"He was very informative "
"technician was professional and thorough."
"verified everything was ok and said the readings numbers were ok"
"Have used Sunbeam for years and have always found them to be very efficient and courteous. I will receive a phone call to let me know the service person is on the way an..."
"Everything was excellent from the sales person, the installers, phone call to confirm date for installation. Installers took their time to ensure I understood how to rep..."
"the service tech was knowledgeable and very helpful in solving my a/c issue. Great guy."
"I'm always happy with the technicians work. They take great care of my home, by using the booties, and put everything back in place."
"Joe and Matt are true professionals. We specifically requested Joe to install the two furnaces in our rental-property. I hope he received bonus compensation for providi..."
"I have always received prompt and courteous service"
"When Joe came he was very very helpful and informative."
"Tech arrived on time, was informative and efficient."
"Mike was very direct and understandable and I felt very comfortable with him."
"Unable to locate the leak in a/c"
"The tech had the right part on his truck to fix the problem. We didn't have to reschedule an appointment."
"prompt, polite, explained work"
"They rescheduled the original date, luckily we didn't need our air conditioner "
"Mike was an exceptional technician, he talked me thru as he was diagnosing my AC unit, asking me specific information to help him. didn't take him long to solve my proble..."
"New furnace. Not much to do."
"Came over on time, fixed the problem quickly, very friendly"
"Our technician is good and honest. Sorry to hear he is leaving the company. Hope our new tech is as good and as honest with us."
"Very personable technician."
"On time, professional, pleasant and completed on time."
"They're always accurate."
"Corey did a an excellent job -- very efficient and personable."
"The technician was very informative and very friendly"
"Corey was friendly, professional and courteous. He was very thorough."
"arrived on time, explained details completely-- very polite- and thorough"
"The service technician was excellent In terms of servicing the equipment and answering any questions."
"pleasant---knows his job"
"My furnace works much better and is quiet now."
"The tech was great. There was rust on the furnace, he fixed the problem but I wondered why it wasn't fixed earlier"
"The technician was supposed to tune up my A/C unit. He arrived, sold me an ultra violet light for the furnace because of better air quality which he installed. He never..."
"Nick was very knowledgeable and explained everything that I needed to know."
"Corey was efficient and thorough."
"The technician failed to replace the cover on my furnace."
"The service person was friendly and efficient."
"Arrived on time, identified himself, Very professional and well mannered and had a pleasant disposition, Took off his boots without asking before entering my apartment,..."
"I typed out a long summary of complaints but got an ERROR message when I submitted them, with a request to do it over. This is typical of my experience with Sunbeam today..."
"They lied about what needed to be replaced."
"the tech (Mike Miller) was very professional in his job and explained everything throughtly"
"On time, explained what was done"
"Satisfied with service call two weeks ago; very disappointed that parts not yet obtained and humidifier is still not working"
"The service person was very knowledgable"
"Very courteous, knowledgeable and respectful. "
"First of all it was evident they all were quite knowledgeable about furnace service and work installation. Friendly, caring and clean/neat. Skilled technicians. Nick and..."
"Excellent service. Professional, thorough, neat, quick, courteous, personable, responsible. "
"Tech was very friendly, courteous and professional"
"From the time we called to schedule service all employees were polite, professional and helpful. Additionally, the technician that came to our house was very knowledgeabl..."
"came on time, explained what was going to be done before he started. provided a better solution for pipe install. very courteous and polite "
"The service men checked our boiler and recommended a new one. "
"Technician was with another man who was on his cell phone, speaking very loudly for a lengthy period of time and anytime I walked downstairs they were both standing aroun..."
"Technician, Mike Miller, on.time and explained what he was doing. Very pleasant and efficient"
"Tech was great and very friendly. "
"Very pleasant technician."
"very kind and courteous. explained everything well and was not here just for the job or to sell me something i didn't need but was concerned for me and my family and what..."
"They were on time, and worked with great proficiency."
"He was able to fix the furnace and get the heat back on in the house."
"Service completed after 12 hour wait for diagnostic call; always a delay of 24 or more hours for parts; net result was no heat for over 48 hours"
"He was able to fix the problem and explained what happened."
"very polite and professional"
"The technicians were professional in their installation. Kept the work space neat and clean during and after the installation. "
"Fast & expert service, technicians were extremely polite, knew every aspect of repair and answered all questions in understandable terms. What a great team!
"The tech Joe was very professional and courteous. Very friendly and knowledgeable without sounding condescending "
"Clean, polite techs. Answered all questions and left work space cleaner than how they found it."
"The technicians are knowledgeable and professional very friendly and I have used Sunbeam SE since 1994-1995 on two other heating systems and a/c at another residence"
"Because he explain everything that he was doing and he showed us how to operate the thermostat on our new furnace."
"The technician, Corey, was extremely thorough and avoided anyone getting shocked by what he discovered. It was an easy fix due to Sunbeam is the only people that inspect..."
"MIKE arrived promptly after he called.He was pleasant,polite and efficient. "
"We had an unrelated problem while the installers were here and Joe was exceptionally helpful and stayed until the problem was resolved. He even called the next morning ju..."
"Very professional tech found area the hasn't been cleaned prior "
"Technician was very prompt, respectable, friendly and knowledgeable"
"The technician was very personal and professional."
"On time pleasant and thorough"
"no problems, very courteous technician"
"Trust and integrity are important. Our technician demonstrated both. The technician was knowledgeable and shared information to make decisions. did not push product on..."
"technicians were polite and efficient."
"Joe and his assistant Matt Smith were very polite and efficient and did a great job."
"On time, pleasant, competent service."
"Technician came earlier than expected. Checked all parts and explained to me what he was doing and why."
"the technician was timely and knowledgeable- gave suggestions about better filters and when to change them"
"No problem with installation and I was given some very good advice. "
"He was on time and did a very good job.took his time and did a very good job.very polite."
"The Tech was very knowledgeable and courteous. ON time which is very important to me."
"Quick response time to my call. "
"He was very helpful on ways to maintain our furnace "
"It was after midnight, very cold in the house the tips of my fingers were getting very cold and the gentleman came and took care of the problem not long after the call wa..."
"knowledgeable and communicated well"
"The technicians arrived early and on time, and had the filters with them that needed to be installed in my furnaces."
"Jacob was very pleasant and very efficient. He also had helpful tips and explanations for us. He did the best job we have ever had. Thank you."
"Jacob is a great knowledgeable courteous and informative technician"
"The technician was very professional, knowledgeable and thorough. He took the time to explain everything that was going on and what he was doing as well as tips to keep i..."
"Corey is knowledgeable, thorough, efficient and personable. Excellent job. "
"My concerns are with the system and it's challenges, not with the service provided by the Sunbeam service team.
The Lennox system that we purchased from Sunbeam (and t..."
"Service guy was very nice, worked quietly and efficiently,"
"corey was very proffesionl and knowledgable and went went beyond his job description to help me"
"Before I start with the bigger issue, I will say Jacob was courteous. Sunbeam is a company that my late mother-in-law choose for the installation of the heating system in..."
"Technician was very thorough and knowledgeable. Answered all of my questions. Performed a thorough cleaning and tune up "
"Joe was very knowledgeable and professional."
"BecUSE HE WAS VRY COURTEOUS
because he was very courteous and helpful,and I would request the same person again.
"Service tech was friendly and seemed very through."
"While the serviceman was in my basement, I could tell how knowledgeable he was and he left me with a couple hints about my system."
"I was told someone would call the next day (Monday) about replacing my furnace. I still have not heard back 2 days later. At this point I will be going somewhere else. "
"You can always count on Sunbeam ! Jacob did a nice job ! Making Matt Kwik the boss was a very good move !"
"Technician was very detailed. Addressed issues previous techs on previous visits could not."
"Because he was very friendly and helpful, and explained everything to me."
"The serviceman came within one hour of me calling; however, he did not have a flashlight with him (he left it in the truck) so I used my phone flashlight to help him with..."
"Always have had a competent polite technician as we did this time"
"he and his trainee were very pleasant and did a good job."
"Tech was very knowledgeable and pleasant"
"Always on time and courteous.always explain what they have done and wear protective footwear when entering living area to check thermostat "
"Problem resolved painlessly. "
"Technician was at the house at the appointment time.
Technician was prompt and courteous. "
"Scheduling was VERY poor"
"Scheduling was easy. Tammy, who scheduled my service appt. was very accommodating. Service Tech Corey called ahead to notify me of when he would be arriving, and arrived ..."
"My appointment was cancelled twice. "
"The tech was somewhat delayed although he did call and explain. He was very polite and did a great service."
"the technician was very courteous and knowledgeable and did not waste any time in doing his job"
"On time; detailed work and explained all"
"Sunbeam has never failed to do an excellent job whether it is a seasonal "check-up" or a service call. Techs arrive on time, are always pleasant, and very knowledgeable."
"He was on time, did his job and showed me a few things. "
"Technician explained to me that was done and suggestions were offered to my questions.
However, I had a slight scheduling issue - upset me greatly, but was resolved imme..."
"on time, respectful, efficient."
"Because he did an outstanding job servicing our furnace"
"Jacob was very efficient and informative."
"The technician was prompt, knowledgeable and explained what he was doing thoroughly. He even provided a few tips for better maintenance of our furnace and thermostat"
"The service man was very knowledgeable in what needed to be done."
"He helped me to learn I needed to know that I could do as regular maint."
"Knowledgeable, friendly, courteous"
"Joe was courteous and worked very hard. Je returned the next day with the parts he needed for my furnaces. I was very pleased."
"knew his job ---explained things to me regarding unit"
"Jacob is efficient friendly and very informative about the service he provided and the status of my heating system and efficiency of system. He changes filter batteries ..."
"Technician was on time, friendly, very thorough with the work. "
"when the technician told me he needed to shut off my furnace on Saturday, he made a call to the office and said someone would call me on Monday for an appointment to buy ..."
"Joe was very informative, thorough and courteous."
"Service rep. Was friendly, informative, and proffessional"
"Corey came 2 consecutive days and was not able to fix my thermostat. Each of those days I stayed at home for hours waiting for his visit. Yesterday Joe came (after anot..."
"Jacob S. was very knowledgeable and professional. He arrived on time and did the job efficiently."
"Tech was on time and professional"
"Arrived on time and performed service in a timely manor and he was very pleasant"
"Jacob arrived promptly as promised.He was very courteous and professional,explaining everything he was doing and what additionally needed to be done.He is to be commended..."
"Jacob quickly diagnosed what the problem and remedied the situation within minutes of him arriving at my home. In terms of question number 3 below, I am unlikely to cont..."
"Always on time, polite, and do a good job. No complaints!"
"Tech was very knowledgable and efficient"
"I have been attempting to get this system working all summer. It is still not fixed despite 3 appointments/technician visits. The last visit was 2 weeks ago (the Technici..."
"The technician was friendly and efficient, answered all my questions, and explained the reasons for his actions. Very thorough and professional."
"Not sure about service that was recommended "
"NO TRUTH WAS REVEALED
NO WORK WAS PERFORMED "
"I was not awake when Tech was here."
"We give the technician A for effort but he never did find out why our A/C system failed to provide any cool air during the hottest days of the summer. We were happy to n..."
"Tech was very knowledgable and efficient"
"service person was very polite, informative and confident."
"Arrived promptly. Diagnosed problem quickly. Fixed it. Great helpful attitude."
"Fast, effective, friendly"
"pleasant friendly informative technician"
"We had a tech out on May 28 that never solved problem. We asked for more refrigerant and he stated wasn't needed so after changing filters every week and shutting down th..."
"The technician worked very efficiently and thoroughly, was very polite and took the time to answer my questions."
"The service tech was polite, knowledgeable and efficient. "
"Joe made all the difference. Extremely competent and professional. Impressed!"
"Technician was polite, efficient and determined the cause of our air conditioner malfunction in a timely manner. "
"friendly and knowledgeable service tech"
"Very helpful and professional. "
"Efficient & prompt & personable ."
"The service personnel was cordial, knowledgable and efficient. "
"Service was timely, courteous and everything was explained accordingly."
"He was friendly and did the job quickly with no fuss."
"The technician was professional and thorough and went above and beyond his job."
"Requested that Sunbeam representative (Matt) bring extra long hose for a/c units on far side of house (I don't have one) this did not happen (he did not receive the messa..."
"The service man that came to my house was very thorough checking my air conditioning and furnace and gave me some energy saving tips also."
"Efficient, seemed to check everything."
"He was efficient and courteous."
"way too expensive thermostats and filter he had in truck"
"The service man was very polite competent. He offered tips on how to make our system more efficient"
"Technician Jacob was polite and informed me of everything he was doing. He offered suggestions and answered my questions."
"polite--------worked quickly----on time"
"Jim was very polite and courteous. His knowledge in answering any questions I had was terrific. If all your technicians are as good as Jim you should receive no complaint..."
"Matt is the best service person ever."
"The technician was very courteous, and came within a reasonable period of time. He reassured me that the noise I was hearing was the compressor from the AC which had been..."
"Very thorough and timely service."
"Personable technician and very efficient job"
"Technician was prompt and did a thoroughly complete check of our air conditioning"
"very efficient, friendly, knew what he was doing"
"Technician came on time, was professional, neat and friendly."
"On time, courteous, and professional"
"Service was timely andefficient as always-- hank you and keep up the good work!! Sincerely, TAG"
"Reps and techs were on time. Performed within time limits set. When repair was required they responded within 24hours with no cost to me. "
"Despite delays, worked quickly and quietly."
"Tecnician did everything that I expected."
"In time window; shared information; completed service"
"Matt is always very efficient, and explains everything he does or doesn't have to do as well as advising options when appropriate. A very fine young man!!"
"Technician was very thorough and pleasant. "
"The technician that was out was very professional, easy to talk to and he explained what was happening. "
"Technician was polite and very informative"
"problem was diagnosed and taken care of promptly"
"He was professional and did his work. "
"Tecnician showed up late, but not his fault. Office failed to notify him that I had arrived home. He came over from home and he was fantastic."
"Service was fast and tech was terrific"
"Service provided was excellent. However seeing as how the problem was in the instillation of the furnace piping initially I did not feel I should have been charged anyth..."
"Technicians explain all questions thoroughly."
"The Tech. was very knowledgeable, and very pleasant."
"Technician was very professional and answered my questions"
"Your representative was pleasant, efficient, arrived on time"
"Quick response once part was obtained."
"The technician let me know what he was doing"
"because he was very professional and a nice guy "
"The representative was kind and courteous. Very helpful explaining any problems. "
"Brett was very helpful in getting our furnace turned on with short notice and was very helpful in finding the root cause of the problem. "
"Quick turn around, diagnostic check to correct problem"
"I was kept informed every step. Everyone was sympathetic and professional."
"Because of your Technician (Jodvir). Otherwise the whole scheduling process wasn't as good."
"fast service and excellent service tech"
"The technician worked very hard to get the furnace to work as it was designed to. And he did!"
"Very courteous, very knowledgeable and our technician explains everything very well."
"You have been my provider for at least 15 years. "
"Communication prior to the appointment was excellent and accurrate. The appointment also took the amount of time I was advised. "
"The tech that was at my home for Service Experts was number one in my book. He knew what to do and was able to correct problem."
"The technician was knowledgeable, on time and very pleasant."
"the service is always professionally done"
"Prompt arrival, good explanation of work, great to have same service an each time."
"Jesse told us what he was doing as he went along. Very friendly and quiet. "
"Tech corrected a mistake made in the original air and heating system after 5 years of other techs servicing the systems. When scheduling I insisted we hadn't had the heat..."
"Arrived early but called and asked if it was convenient. Courteous technician. Took time to check unit out and explain."
"$225.00 to replace the thermostat that was covered by warranty! He was here all of 15 minutes. My furnace has a humidifier but I cannot turn it on. I cannot access tur..."
"a good explanation of what was being done, and why"
"You showed up on time, you explained the service your tech was doing and he was friendly!"
"Felt like the service tech only wanted to sell me additional services. Quite frankly I am not sure i believed there was anything wrong with my gas valve. I was pretty dis..."
"Daniel is always very polite and every time he has serviced my furnace and air conditioner manages to give me some advise/information that is useful."
"Knowledgeable, friendly staff"
"very satisfied with the Tech that came to service the AC.very informative"
"Polite and respectful technicians "
"Job done thoroughly and technician answered all our questions."
"I have had many different technicians over the years. This last time,he outdid everyone. He did a complete service which I don't remember the others doing. He was excel..."
"great tech. very thorough."
"Polite service. Clean work. "
"On-time, pleasant technicians, upsold me to air/furnace maintenance deal, but does save me money."
"The service de tech, Dan, was knowledgable and curtious."
"The technician was punctual and checked everything out in a timely manner, changing only the filter Everything else checked out O.K."
"Timely, friendly, seemed to be very thorough."
"Your serviceman, Dan Mitchell, was very knowledgeable about his work and treated us very cordially."
"efficient, polite, very satisfied"
"Technician was pleasant and thorough. He explained what he did and what he recommended to be done."
"Joe appears to be very qualified at his job. He explains what he is checking for, lets me know of potential concerns and I appreciate that."
"I liked the work ethics. He was very friendly, explained procedures done. He knows his work. CLEANED EVERYTHING BEFORE HE LEFT."
"your service man, Milton, answered all questions we had as we watched him while he worked. we look forward to seeing him again some day at our next duct cleaning job.
"The technician was knowledgeable and thorough. He took the time to explain some things I did not know about my unit."
"The technician has serviced my furnace and AC before and is very thorough ; he also tightened up adjoining ductwork, ergo a 10 rating."
"Dan is polite, efficient and knowledgable. He explains what he is doing and offers tips on how to use the furnace and a/c effectively."
"He gave me some information about the lifetime of a furnace filter that no technician ever had before. Also, he was very nice and answered all of my questions."
"He did a thorough job in cleaning the air conditioner.
During the transition to new ownership we had an issue with the sump pump that was put in by your company
"The tech knew what he was doing"
"All service provided well and on schedule"
"The serviceman told me things about the furnace that were never told to me before as far as maintenance I need to do; eg. put chlorine in the pump every 3 months to avoid..."
"on time, clean, professional technician
"Dan gave me a lot of information about my furnace and air conditioner and how to keep them running efficiently"
"Daniel took the time to explain things that would help my furnace/ac perform well "
"Technician was friendly and thorough in inspecting and maintaining our air conditioning system."
"Technician was thorough."
"I was not here when service was done but my wife did not complain about anything so everything must be ok."
"Joe was great! Friendly, professional prompt knowledgeable "
"Joe was great. Usually I am a bit "in the dark" about the technical stuff that is being explained to me. Joe told me what was going on with the air conditioner in a way..."
"Dan has always been very prompt and very courteous. We consider him now as a friend."
" The time slot that a technician was to arrive was changed 3 times due to rescheduling of customers before me. However I was notified."
"he did his job hewas pleasant and helpful with some questions that I asked him."
"I appreciate good reliable service that shows up at the time specified. Your technicians get better each time. They have always been polite and when someone comes into ..."
"caring professional, was friendly and seemed to know what he was doing"
"I have had the same serviceman several times and he is so pleasant, including petting my little dog who followed him around. He has a very nice personality."
"I had great service starting with Lisa your customer service staff to Dan Chambers the Service Technician who came to hoe and fixed my furnace."
"I was under the impression my first filter was free with the first checkup"
"Answered about humidity setting and how it should be set. Also prompt appointment and in the time frame of 10-12 a.m."
"Good Service and recommendations for the future"
"the technician new what he was doing and made the trip back to get the parts, came back and fixed it all in a timely manner."
"Because I have been very happy with the work you do, and have been for years."
"No problems, courteous technician"
"The man who came took his time and fixed the problem and did not just try to sell me something I did not need."
"The service technician was great. He gave us the time of day and carried on with job. Well done."
"On time; professional; communicated well with us; completed the job in a timely manner"
"My service tech. called &a advised me he would be there within half hour and he
was there. He didn't have the one part so arranged for someone to bring it out and thus ..."
"Toby was friendly, knowledgable and most importantly, NOT pushy. Very thorough assessment for size etc of units needed."
"Your technician, Mark, was very courteous and knowledgable."
"Great service, knowledgeable, efficient, clean, honest"
"He was very nice and informative. I learned a lot talking with him."
"fast efficient service by a professional"
"The technicians were very polite and respectful. They knew what they were doing and were able to problem solve issues that popped unexpectedly. They worked very well toge..."
"Technician was friendly, professional and efficient. Provided information regarding our furnace and its age v. replacement."
"Very satisfied with service and service rep
"Matt Hurd is a very conscientious technician and has worked very hard at resolving my furnace problems, and RJ Down replaced parts out of warranty without charge. "
"Prompt, curteous, resolved."
"Tech was very through and explained everything he did."