Sunbeam Service Experts Reviews

"Great service - knowledgeable technicians"

"Good and timely service."

"Comprehensive service"

"The technician was very thorough and explained what he was doing and looking for with the preventative maintenance."

"I was very happy to see my basement pipe unclogged After being disappointed by the other company didnt get the job done but still charged me for it??. But Those two guys that were sent by sunbeam did wonderful job. I dont remember the names but I am pretty sure you know them. I was very thankful for their services. My words cant explain enough how thankful I am for the wonderful job that was don by your employees. I cant even thank them enough very respectful and hard working people ????????????"

"Polite curtious and professional"

"A pipe was moved. We were afraid of carbon dioxide. Called..they came in a couple hours. He fixed it and was very he could help in a hurry. He was great"

"on time ,friendly and professionally"

"Very prompt courteous service"

"number 7 say it all"

"We had a intermittent noise issue with our furnace, the week of Jan 30 and again on Feb 6. Service Expert technicians came three times (Jan 30, 31, and Feb 6) and with great patience and good will thoroughly examined the furnace and humidifier. While they were unable to find the source of the noise, they did what they could and assured us that the furnace was working efficiently."

"Rapid, professional and courteous service when needed. Staff and technicians very knowledgeable."

"The Technicians (Gur and Jacob) arrived on time after proper notification. The work performed was excellent. All in all, they were professional, courteous, and informative. Kudos! NOTE: I may have misspelled one name and apologize."

"It is easy to schedule appointments, the technicians are friendly and knowledgeable and they do a great job."

"Past experience"

"Very professional and kept going till the problem was solved"

"They were always on time and what I liked best was they covered their shoes when they came int my house"

"Courteous, took the time to answer, explained everything that was being done"

"They were very professional."

"They were on point with each check and job they did."

"Technicians were professional, knowledgeable and efficient"

"on time and service done quickly"

"Best heating and cooling company Ive ever worked with hands down. New system installed last summer and I was very impressed by the quality of work and knowledge of your techs. My first service appointment yesterday and you were saving even more great service and professionalism with Ahmads service visit. He was very thorough and showed me additional options of my system and how to work them. Outstanding service thank you!! One other thing, I was also super impressed that I received a call about an hour before Ahmad arrived as I requested so I could leave work and be home for him. That never happens!!"

"Techs came to clean boiler, we have a Mitsubishi heating/air conditioner unit, not a boiler!! When they called to schedule this service I told them NO boiler and exactly what we have. Not the techs fault but whoever does scheduling!"

"I'm glad you have this program! I could never have done this without you!"

"With the exception of this apparent communications problem, you have done well. But you need to review this one. I called because of the blizzard to find out if you were coming for my scheduled sales call. The guy who called back didn't know it was a sales appointment, and verified you were in a travel ban and only doing emergencies. He told me I'd have a follow up rescheduling call which never came. So yes I plan to continue with you, but no there wasn't a visit for me to take a survey on."

"Terrific, reliable service, especially in emergencies. Knowledgeable techs. Would not recommend to someone pinching pennies; business model seems to be no breakout of labor costs but inflated parts pricing to compensate. However, given the first two sentences above, for those that can afford it, it's worth it!"

"Technicians are friendly and knowledgeable"

"The quick response and email notification"

"quick and efficient. professional"

"Excellent technicians , wonderful service"

"You get a live person on the phone"

"Service has been consistently good and professional, as well as honest."

"Excellent, professional and courteous service"

"Outstanding service"

"Very expensive"

"Over price, experts are excellent, price way too much, difficult to get hold of anybody on phone solve the issues, I still waiting for my receipt from service, all I talked to was person overseas whichs hard to understand"

"Prompt service, Staff always friendly and gets work done asap."

"service was very good very nice guy new what he was doing."

"Because you have done work for me many times and I was very satisfied"

"We were out of town when the recent snow storm hit Hamburg, NY. While we were away, we received hourly Service Urgent Alerts. We called Sunbeam regarding these emails three times in an attempt to address. Each time, we were told that we would need to speak with a technician to address our issue. However, a technician never returned our calls. As a result, we returned from our vacation earlier than planned so we could go to our property to determine status of our furnace, heat in our house, whether we received water damage due to broken pipes, etc. We scheduled an appointment to have someone come to our house upon our return. Luckily, we met with Ahmad Hamideh who immediately addressed all of our questions and concerns. When I respond to the following "most recent" survey questions, I am responding our feedback on our meeting with Ahmad, not the prior calls that we had with call agents prior to our meeting."

"I called 3 x to get a invoice for work done on 11-25-2022"

"Got to actually speak with a live human being upon calling. Service was efficient and the technicians were polite, smart and took care of the issue"

"They were polite, very efficient and knowledgeable."

"Sunbeam truly has a 24/7 service. When the furnace stopped working (installed only 4 months ago) I was understandably upset. Everyone I dealt with, from the call center to the techs, were kind & responsive. To add to my anxiety, the furnace kept going out shortly after they left the house! But they did come back & didnt leave me in the cold. Mohammed took the time to install a temporary thermostat to keep the furnace running. Mohammed, Cullen & Justine: thank you so much."

"Quick response; quality, efficient service"

"I have not received my receipt for payment from the first technician that came to my home. It was almost impossible to get someone to return a call to me. The actual technicians that completed the work were great. I have called and asked several times for the receipt to be sent to me with no success."

"Very professional. He also threw away old filters that I did not know were in my home's crawl space."

"Quick response; good service"

"Always on time, courteous, helpful."

"Too much to type."

"Always timely and professional responce"

"The tech were very friendly and efficient. Matthew Schwartz was extremely helpful with the finance yhank you so much for sending him. He deserves to be commended for doing doing his job so eell."

"I had difficulty with a new thermostat. Jim came here twice and did a great job helping me with that. He went above and beyond in heling me. I will request him again when I need service."

"He was courteous and explained things very well."

"Well trained technicians Accurate appointments"

"The people I have been in contact with are honest, caring and knowledgeable. You couldn't ask for anything more."

"Nice and capable technician speedy service"

"Good service"

"Best tracks in the world!!!"

"Very professional Excellent appointment choices"

"At furnace maintenance I noticed there was a loose screw which was not taken care of and they forgot to put the switch back on I also did not care for when they took the old filter out they just threw it on the ground if it was not for those things I would have given a higher rating"

"The service was excellent and the workers were friendly and polite"

"Call center not very effective, appointments frequently rescheduled, follow up is spotty."

"it went great"

"Dependable service"

"Tech was ontime and was very thorough and courteous"

"Louis kept me informed about the arrival of the technician and Parker was friendly, thorough and professional. I'm a Parker only fan now!"

"Prompt, reliable, friendly service"

"They showed up on time, were courteous, completed the work in a timely matter, and as far as I can tell, they did a very good job."

"Good service and knowledgeable."

"Came early, was friendly, and explained what he was doing."

"Sometimes I feel pressured by technicians"

"very good service."

"QUICK AND EASY REPAIR"

"Service is very good ."

"ive used sunbeam for years...i love them"

"Salesman was very polite n helpful"

"Excellent service"

"Competent staff"

"The did a great job , but I felt belittled when they found out how my payment was goin to be made . When it was coming out of my pocket they could come the next day . When I needed help from social services I waited for WEEKS for service"

"pleasant, efficient"

"Extremely professional approach, answered all my questions and very informative of the benefits of a new tankless water heater. Didnt feel pressured but will definitely do business when the time comes. Parker was great."

"service was very good, lets see how it works in a longer timeperiod"

"Great Service"

"Reliable work"

"Your employees are always courteous helpful and go the extra mile to make sure i am satisfied with service."

"I'm satisfied with the service. All was finished quickly and I assume well done. But, no one is perfect/"

"They are very efficient professional and they came on time"

"They have excellent service and the techs are very knowledgeable, polite and treat the customers great"

"Easy to get appointment - even in a rush. The service person is always knowledgeable and polite."

"Technicians were friendly and informative."

"I like the service and feel confident about the work that is done"

"The tech was very helpful and courteous"

"I am very satisfied with them and I feel good knowing if something goes wrong, they will assist me."

"The service seemed satisfactory. We were pleased. Unfortunately, an unforeseen problem developed soon after. A strange coinsidence?"

"Technicians are very knowledgeable, polite and respectful."

"Matt has taken care of any issue immediately for us"

"Called for service. Was on an automated system that hung up on me. Made an online appointment request, received no confirmation as promised. Technician just showed up. Had already called another service by then."

"Your technician was on time and very courteous. Excellent work,"

"Professional and knowledgeable"

"On time and courteous and efficient"

"Prompt and professional"

"Very professional and knowledgeable, and courteous"

"Workman was knowledgable, efficient, Personable."

"Because Sunbeam has been great and it provides me with piece of mind that my equipment will be taken care of in the event something goes wrong."

"Because they took the time to explain everything to me."

"Because we were supposed to be refunded a 200 dollar deposit we put on a motor but decided the next day to purchase a whole unit for 16000 dollars and its been a week and no refund and customer care did not return email or phone call about this matter."

"The technicians were very courteous ."

"Tend to be the most expensive. Although you do great work, a lot of my friends and family would not want to pay the amount you charge."

"Matt and mo were very knowledgeable and courteous . They went above and beyond to fix our ac but speaking with Matt he worked out a payment plan for a new system that we could afford"

"Quick emergency service and very professional, talented, polite, friendly technician."

"Matt called left a message that he could come by, I called him back right away. I left a couple messages to stop but he did come or call to set up another time."

"Customer service courteous of technician and staff"

"The technicians were extremely friendly and knowledgeable."

"1) Service order not summarized 2) Unable to justify expense of tankless system install when system price was published in Home Depot (about $2,500) 3) The system I was led to believe that was installed did not come with features that I was promised (Wi-Fi enabled, monitored with an app). Installer said we did not need that one, reason unclear to me 4) I was told the part was being rushed from Syracuse and I should expect a 10:30 am install. I got a call at about 8 saying the crew would be in at 8:30. This would be fine but the crew did not seem to be aware of the rushed part. I would like to be contacted by management due to the aforementioned concerns."

"The techs came at the appointed time. They were professional and courteous as well as keeping us apprised of everything they were doing throughout. At the end they told us what we could do to improve our system without trying to pressure us to buy anything. They were very honest."

"Fast, friendly response"

"We came home from Friday til now Sunday and the A.C. Was going on,the house was at 77 degrees and the A.C. Was set at 68 ,we came home to a hot house ,and the worker were here Thursday for a tuneup."

"Friendly knowledgeable staff."

"Promptness, quiet installation, personable workers"

"I called this morning about an issues with my AC, had appointment that afternoon, Mohammed had the issue repaired within an hour of arrival. Great job! Very friendly staff and knowledgeable."

"He was very efficient and courteous"

"we have to neighbors, Sunbeam techs are professional and through"

"Great service and knowledgeable techs"

"very satisfied with overall result"

"Very efficient"

"On time. Had everything they needed on truck to make repairs. No second trip. Explained everything before starting the job."

"I was pleased with the level of expertise and professionalism each member offered. There were holes left in the walls that will need to be patched and painted after the install of the thermostat, which was the wrong system, but only due to hardware failure. Our new filter was full of clumps of dust and needs replacing. Matt came the following week to replace with the correct system, but did not have a new filter with him. We are happy the install is complete and working well."

"the technicians are always very friendly and focused on performing great service"

"Associates were extremely efficient finding the problem and correcting it."

"Because I was very satisfied"

"Appointment was cancelled. Technician called close to 8 pm."

"I was very satisfied with job done."

"On time, got the job done, no problems.. What else is there?"

"Because no one is perfect so you should not get a 10."

"Outstanding service to replace our furnace. Technicians were very knowledgeable, explained everything to us"

"Prompt and professional service"

"At first the quote was much higher than I could afford for the ductless air system. Justin used another manufacturer and came up with a system that met my needs. It cools my home very well."

"Justin can to our house this week and I thought that he was very helpful. Not only did he answer all my questions but his knowledge was spot on. We have other estimates next week and have not made a decision yet. I will call him one way or another on our decision. I think all technicians should be like Justin, so far I must have seen the best and the worst in the industry."

"From sales to installation, there were no negative issues whatsoever."

"Mohammed goes out of his way to do things he doesn't have to do. He also takes the time to explain things to me. This was the second time he came to my house and took the time to ask me how my sick husband was doing. I really appreciated that he remembered what we talked about the first time he came out several months ago."

"The service man was polite, knowledgeable and advised us of a problem which he was able to quickly correct."

"Tech was courteous, clean, took time to explain things to me"

"The men were prompt, efficient, very friendly."

"The technicians were very professional , worked together well and seemed well informed."

"They were on time, very courteous"

"The gentleman arrived w/in a reasonable timeframe, despite being the Easter Sunday holiday, called ahead to notify of his arrival, and solved the heating problem w/in a short time: about 30 minutes."

"you did not replace the right board on our commercial system plus insults received for a 400$ part replace that should have been only maybe a 35$ charge and you keep sending invoice to us for no reason and now i have to replace the board that cost 1500$ with a different company"

"Donnie did a nice job servicing our A/C. He was couteous and arrived on time"

"They called me and came out earlier than scheduled"

"Very thorough with inspection of equipment. Answered all questions that I had."

"They did a great job n"

"Polite, offered explanations and advice"

"Serve was on time and thorough. The serviceman was polite, used covid precautions and foot coverings when in the house. He was a friendly, professional technician."

"On time and was knowledgeable"

"very efficient, friendly"

"The furnace was installed in an efficient manner, and is working fine. Thanks to Parker, and his crew, and Adam and Colin for all their explanations to me."

"Parker did a great job!"

"Satisfied with the service the technicians provided."

"didn't call before arrival."

"Technicians were very knowledgeable and talked to me as to what they were doing"

"Service was provided the same day I called."

"They were very pleasant and answered all my questions"

"They wanted to charge me $1,600 for a cleaning, and they were trying to convince me that the heat exchanger in a boiler was cracked but there was no evidence of water infiltrating out of the water jacket. Next Morning called Bryk, furnace cleaned, repaired and inspected for $250. Too bad I wasted money calling your company"

"The techs are very good, once they get here. I had an issue where my furnace would work sometimes and then not. I called when it had been off for 10 hours. By the time I was able to get someone here, it was working again. My original call was SUnday evening. When the tech got here, he told me he was on call the previous night and I should let them know. Hard to diagnose when it is working. The next time I called with an issue, The I was again told there was no one on call. The furnace was working again by the time the tech arrived. He thought he found an issue with the flame sensor. He cleaned it and the furnace was once again working. That was a Friday. Saturday I called again (furnace ot) and was told someone would be there Monday. I tried to remove and clean the sensor and I accidentally broke it. I spoke with the tech and he told me all the parts places were closed for the weekend. I called again to relay this information and I was told I would get a call Monday. Monday came and I did not get a call. I called again and was told the parts department would get back to me within 24 hours. TOO LONG after having no heat for 48 hours, even if it was partly my fault. It is now Wednesday afternoon (48 hours after last call) and I still have not heard back. Your call center is terrible. The communication is intolerable. The techs are find and very professional...when they can get here. I have ordered the part myself since your phone service is so terrible."

"Very satisfied with the job that was done & the technician"

"I provided that rating because the technicians were able to restore heat to our home within days of our boiler dying."

"They came in and Diagnosed the problem within 5 to 10 minutes and told us that they could either fix it or replace it. They were super nice throughout the entire process and he was no issues at all and made the situation very understandable."

"Because"

"Technician was polite and quick"

"Friendly service and got the job done."

"Mohammed took care of issues and ordered needed parts"

"I had to use Sunbeam on several different occasions when I had no heat. Sunbeam's response was VERY prompt, much faster than I expected! Over the course of several visits, my problem was solved. I was especially pleased with MATT, who finally diagnosed and corrected my furnace's problem."

"very professional explained job to be done"

"friendlh and followed u on mhy questions"

"It took 5 visits to fix the heat and the humidifier still isnt working"

"The technician was very professional and explained everything. He went above and beyond his job."

"We originally called to cancel the appt, but the sunbeam team came anyways. We received a call but the tech did not announce where he was from, and we were expecting another company contracted with our furnace's manufacturer instead. Clearly the rep on the phone did not relay the information that we wanted to cancel-we called maybe 5 mine after first reaching out as well! So we were on the hook for paying a visit fee and a diagnostic fee for a visit that we did not even want. After that, we thought at least we know what's wrong and can make sure the other company had the parts ready to go when they arrived, except the diagnosis made by the tech was also incorrect. The parts that we were told we needed were not correct at all, and our issue came from a pressure sensor instead. We were still charged for a visit we didn't want to get incorrect information we couldn't use."

"Very efficient and lots of knowledge"

"Did a great job and explained everything did"

"technicians were explained everything clearl"

"the tec know his stuff"

"Parker efficiently checked out the CO2 detector and determined there was no leakage."

"Matt provided a solution & explanation for the problem."

"Because I've been asking for the diagnostic invoice and have not received it that's what I paid for"

"Prompt professional and neat"

"Technician was very helpful."

"They were prompt,professional, informative, and courteous"

"I didnt want the service contract"

"Very clean, very nice"

"Our furnace broke down on the night of Jan. 8. Matt came and assessed the problem at 11:30 PM. He was professional and very gracious. The necessary part - gas valve - was ordered and Mohammed installed it on Jan 10. He, likewise, was gracious and professional. We are very pleased with the service."

"Always polite and gets to the bottom of the problem asap. It is always good service from Sunbeam."

"Very thorough and sufficient."

"Came in diagnosed problem Got a part quote and a quote for a new unit,he estimated the details to install the unit ."

"Technician seemed irresponsible."

"The tech was outstanding. He was friendly and professional. He is an asset to your company."

"All service was done promptly and corrected. My issue was the technician did not know how to operate the steam boiler, and caused it to overfill with water and the pipe/radiators to leak."

"Technician very knowledgeable Explains well his service Professional attitude"

"Parker is knowledgeable and conveys straight forward explanations."

"missed two appointments and phone service was not good"

"Tech was polite and did his job"

"Guys were very respectful, courteous and nice. I signed a renewal contract because of their knowledge of your products."

"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."

"Polite and efficient."

"It started with the phone call I made that morning very professional answered all my questions Plus when Justin in your service guy came out they took care of business right away"

"Prompt professional service"

"Service Men were professional, friendly and timely."

"Mohammed was pleasant, polite, very knowledgeable both with our furnace and our new thermostat"

"Good service"

"professional & fast"

"Tech was polite and explained things"

"The technican was very professional and had a pleasant personality"

"Efficient, professional & corrected problem"

"We are not finished. We had one call that required a second visit and now we are waiting for parts. So perhaps an all is final moves the score."

"The office was in touch with me all the time, updating me with the status of the technician, time of arrival, etc. The technician was very professional and did a very good job explaining what was done, how things worked and what to do in the future."

"I appreciate the quick response and honesty"

"Justin and his assistant were very friendly and professional. They answered all our questions. Justin said he would take care of having our fence cleaned and to call him if we had any questions. I highly recommend Justin and his assistant because they were extremely professional, friendly in a treated us with respect."

"The servicemen were prompt, quiet and Matt was very clear with the advice he gave me with respect to my heating unit."

"excellent service technician"

"Excellent friendly service"

"Misdiagnosed the issue."

"you were on time and very efficient"

"Service installers were very professional clean and and called before they showed up furnace was installed very well cleaned up well also"

"On time, pleasant,"

"The technician was personable and he seemed knowledgeable and answered questions, also took his time checking furnace to assure it was in good working e."

"The problem was fixed and the technician was great - he figured out the issue, kept me informed, and was pleasant to work with."

"Very professional, polite and efficient. Took the time to explain things and answered all of our questions."

"Tech was very good"

"Sales person was courteous friendly and knowledgeable. Install team were awesome and did a great job."

"seemed to know what he was doing, but never told me his name & Justin Dillon who was with him gave me some information about a new furnace & it had my neightbor's name on it - making me wonder if they had correct information about the age of my furnace? Or was it hers??"

"Tech very efficent and informative"

"No show And did not call me. Wasted a half day of my time."

"Excellent communication and consideration. Respectful. On time and as promised."

"The vents did not work after the service call. Wires were not properly installed inside the unit"

"Cheryl in the Amherst, NY office is extremely helpful and responsive. I have called with several questions over the past year. She easily answers each question and patiently spends the time to explain our membership plan options. Cheryl makes me feel like a very valued customer. I could not be more satisfied and plan to renew our membership year after year. She is a real credit to your wonderful team."

"on-time, very efficient, polite"

"The guys come once a year to keep the system running smoothly"

"Very helpful and patiently answered all our questions"

"Matt Austin is awesome... Knowledgeable, professional, friendly. Always pleased when he is the technician assigned to our home. Thank you Matt!"

"i didn't receive a estimate in my email"

"Sunbeam did not offer product/service I am looking for"

"Technical was polite and did the job in a timely manner"

"I trust your technicians to be truthful about my HVAC equipment."

"the team did a through review of equipment & answered my questions. They were very neat & efficient inserviceing the heating systems. We did not receive a call telling us they were on the way."

"Ahmad was timely and knowledgeable about our furnace. Gave us some tips to maintain our furnace."

"Both guys knew what they were doing and were polite and neat very satisfied"

"Ahmad was very courteous and kept me informed of what he had done while he was there"

"good job"

"This was a third time service has come out to service out boiler we paid $900 the second time third time for the same issue they wanted to charge $700. Our boiler is less than seven years old and was installed by this company."

"Friendly! Quick! I have deal with ur company for at least 30 plus years!!"

"on time professional and friendly knowledgeable understanding"

"Jim was very thorough and answered all my questions"

"Very efficient worker. Had no problems and very respectful."

"Very professional and thoroughservice"

"I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."

"He was courteous quick and thorough; and more importantly answered my questions clearly"

"Very professional and courteous"

"Excellent communication & service"

"Our technician arrived on time, was very courteous and explained everything that needed to be done."

"Ahmad was very knowledgeable and thorough, explained everything clearly"

"Still waiting on an estimate for a part for my boiler."

"Mohammed was very thorough and explained what was being done. He did an excellent job."

"Excellent explanation of the work being done and why its necessary."

"Efficient"