Sunbeam Service Experts Reviews

"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"

"Logan was friendly, professional and efficient. She was considerate by putting booties on before entering the house. She explained what she was doing and had done."

"Technician was prompt, wore mask and foot coverings, installed lamp, answered questions clearly."

"But every single time y'all come out y'all want 500$"

"She was very through. Very mannerly. Pleasant person."

"Prompt, professional and very efficient."

"Very professional"

"Matt was very knowledgable and helpful with questions I had."

"Jim is professional and did not rush through the service"

"they were efficient and helpful"

"Done timely"

"Logan was very efficient and professional."

"Excellent service"

"Excellent job by Jim and Hunter. Very efficient, professional, and personable."

"Prompt and efficient service"

"I thought the technician went above and beyond. And was very thorough with everything he did."

"Your technicians are excellent, courteous and customer center...."

"She was prompt, explained what I needed and provided informational literature."

"Appointment schedule was messed up bad"

"Attentive knowledgeable attendant."

"Logan tuned up my furnace. She was knowledgeable, efficient and went out of her way to clean up little things. I had a water tank installed 5 days before and noticed a smell of gas. There was no leak, just an odor. Logan tightened the pipe union and there is no longer a gas odor."

"n/c"

"Parker was very thorough explaining what he was seeing in my furnaces, took the time to go over everything with me."

"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."

"very pleasant personnel-friendly, helpful. really cared about doing a good job."

"Logan was very knowledgeable and personable. She answered all my questions during her review."

"great work great service tech. Always on time. Explanation of all work being performed. Logan was very pleasant and performed her work in a very clean and timely matter. Thank you again."

"Personal and was knowledgeable."

"Did not have a filter for our furnace, due to manufacturing. Not technicians fault but expected as part of our contract."

"Friendly and knowledgeable employees"

"technician was professional, knowledgeable an thorough"

"Helping with the humidity machine."

"Technician first found the source of the problem, and then diagnosed the faulty equipment and repaired the unit in a most efficient manner."

"The technician was polite and considerate. Also was prompt for the appointment. She also explained what she was going to be doing. And questions I asked her regarding my equipment was able to answer. My only issue was the filter my equipment required was not stocked on the truck, thats the only reason why this is not a 10. If a company is inspecting the equipment and cleaning it should of been able to replace the filter. I also had requested a filter prior to the appointment, so they were aware of what the equipment was possibly needing."

"Friendly, knowledgeable, helpful."

"Good service. He placed a filter in the dehumidiifer and check the thermonstat"

"Jordan is a wonderful representative of your business. She is efficient friendly and a pleasure to do business with."

"Loved having Logan over!"

"Tech was very pleasant and efficient. Explained everything and left area neat and clean."

"From start to finish my experience with your company was great. Dennis came out went over all are options and was very informative and mind like of are current needs. The install team was great very knowledgeable answered any and of all my questions or concerns. After initial stall the left us with a new system and cleaned up the work area. And all the techs that came to our house did a fantastic professional job."

"Technician was wonderful. You could tell she knew her job and loved doing it. She should get a raise."

"After many problens dealing with Roger over a period of several weeks, Matt the General Mgr. and Matt the repair severer were terrific in fixing our issues! The 10 is for those two. We were very disappointed with Roger."

"Always very kind, courteous, and comes right away."

"Tech arrived basically on time, was respectful of distancing and wore his mask. He luckily had a direct route from garage to basement that did not interfere with the household. He was courteous, told a great rescue dog story and was efficient. Excellent technician!"

"The most professional service I have ever had. Technician was very pleasant and did an amazing job!!!!!"

"Technician arrived a little early and was able to repair our A/C."

"Logan was very courteous, concerned for my safety during the pandemic and very efficient."

"Parker was on time, knowledgable, and courteous."

"Your techs are knowledgeable and friendly. Your response time is very short."

"The tech, Roger, was extremely thorough and determined to solve our issues."

"9"

"HE WAS VERY PROFESSIONAL AND COURTEOUS, THE JOB WAS COMPLETED IN A VERY TIMELY FASHION"

"Parker was very nice and explained everything."

"Was timely and courteous. Had his mask on."

"Matt was very resourceful in getting my air conditioner running even though it needs a new part to be ordered. We are experiencing over 90 degree days and are so grateful."

"Prompt polite and helpful??"

"AC is working"

"Matt diagnosed the problem almost immediately, and corrected it quickly. He was also very pleasant, and wore a mask as he was supposed to. He also told me upfront what the cost of the repair would be before he went ahead with the repair."

"professional"

"when I called for the a/c checkup appointment I mentioned the pad had to leveled. Then the serviceman came he said he couldn't do it that day and another appointment would have to be made. Seems to me that both could have been done to eliminate the need for another trip."

"The service was extremely well done, following our current social distancing and mask guidelines. She was very patient with my happy dog who had been cordoned off from her. We talked with masks on, she did her job inside and out and was polite all the time."

"All of the technicians were great and extremely responsive."

"The technician was very thorough & explained everything he did"

"tech was very cordial and helpful"

"Knowledgable, professional"

"Matt was very thorough and competent"

"Did not fix problem for the 5th time and was told that because were a distance away a 50& extra charge would be applied each time you come out"

"Matt explained a problem with the A/C & options to repair. I felt he was trustworthy, honest, and certainly knew what he was doing."

"the technician was on time, courteous and efficient."

"Michelle , who is always very polite and professional, answered questions and arranged for the technician to come out in the same day."

"Matt was very knowledgeable about the issues with my A/C unit."

"Logan did a nice job."

"very efficient"

"Matt was excellent, as were the dispatch, and scheduler"

"Tech was very professional Provided good service"

"Parker was professional, pleasant, and through"

"Everything was done with my confidence in the result."

"Parker was professional, knowledgeable and friendly. I only wish my standard yellow sheet paperwork was available. I refer to these sheets before each visit. Please mail me a copy if available."

"They worked very hard on fixing any concerns that I may of had"

"professional and polite"

"Roger ,the company tech ,did his usual great lob !"

"Well, normally the tech will take the shields off the condensing unit spray and wash the buildup from the fins, this young lady only gave the outside of the unit a once over, I should not have to question their work, she was already a hour and half late and maybe she wanted to make up time, I dont know but I do know I pay sunbeam a lot of money for these maintenance contracts and expect a thorough job"

"Where do I start. First, I had an appointment for a Tuesday and they no call no showed. When I called to find out what was going on they lied and said they called and left a message (I have no missed call or message). Then they wanted to make me wait another week to reschedule, but I'm 9 months pregnant and needed someone ASAP to look at my AC. They made the appointment for the next day between 10-12. I patiently wait until 12 and of course, no one shows. I even called at 9am to verify my appointment didn't get cancelled without me knowing. Then I spent the rest of the day calling probably 4 times to find out when the hell someone would be coming to my house only to be told they "couldn't locate my tech, but they were probably on the way". The last time they said that was 5pm. Someone didn't show up until 10:30pm. Mind you, it was the hottest night of the year so far (and again, I'm 9 months pregnant.) The tech was the only redeeming part of this entire experience and she was pleasant and accommodating. Unfortunately, our unit was beyond repair and she said she would take the info back to the office so they could call us to give us some quotes on replacing the compressor or getting a new unit. Literally, you had a sale in your pocket, but it took SIX DAYS for someone to call me with numbers. At that point I already got another company to come out within 24 hours of me calling to give me a quote and set up a date to install a new unit. I will never recommend this company to anyone."

"I had two calls within a week. Jim, the first tech, made recommendations and Roger, who camer to implement those recommendations, were both pleasant and professional. The suggestions they both made were sensible and not pushy. They gave me facts and information needed for future consideration. I decided on an interim plan and took your maintenance plan for the near future, with an eye to replacing my AC at some future time."

"I was told my ductless air unit would cool my whole living room and dinning room and it does not even come close to just cooling 1 room"

"Waited 5 hours past time frame- never instructed us to turn off ac- said it was frozen , charged me for missed service - when I have a service contract ... never again - do t buy I to the program"

"Roger came quickly and fixed the problem with the AC not working.He was the tech that installed the system so he knew the house."

"The blower shorted out with an electrical wire...there next day with a new circuit board and blower at no additional cost and made sure the system worked."

"Quick and timely service"

"great job"

"My technician was very friendly and knowledgeable. She was also very efficient and organized."

"Jim was friendly and took care of the air conditioner"

"This is in no way a reflection of Logan who was GREAT! The $66 Fault charge (which I still dont really understand) that I was given for the service call was essentially another term for ,in my estimation, the "Trip Fee" which was waived because I bought the PLUS Agreement (which I still have not received Terms and conditions for ) in November. I'm assuming that because the tech put their hands on my furnace door that there was a charge of $66. This was unexpected. Not to mention over $200 to install a thermostat that I purchased on my own (I declined this service) seemed a bit ridiculous. I want to reiterate that this is NOT a reflection of the tech, Logan, but the policies and pricing scale."

"Great job. Very friendly and professional."

"She called me and explained each step"

"When I turned on furnace there was an oilY mudDy smell coming from vents Was sickening turned off heater now what happened last year ac smelled think it was dehumidifier u fixed it never used this year never worked right from day one. I called Friday roger was supposed to call back never did now how can I use heater and hope smell isnt in a/c unit coming thru vents. I am very disappointed cant have that smell in house or while sleeping Christine Ryan"

"Mostly, the service was fine., I did request a leak from a PVC pipe be fixed, but the tech forgot."

"Roger represents Sunbeam very well. He certainly knows what he's doing. He took the time to contact the original generator installer regarding honoring the service agreement that I had with them. Roger also noted that the generator battery had some corrosion. He did not try to sell me a new battery, but cleaned the posts. We discussed a service maintenance contract for the furnace/ac. He explained the benefits and the cost...much appreciated info to consider."

"Roger is very,professional. Does a thorough job with yearly inspections."

"The tech was very friendly and informative. She kept me informed of what she was doing and why during the entire process."

"I felt that I was mislead about the charges before and when the tech got to my house. 99.99 plus tax is what I was told. so there is an additional 78.00 totaling $192.49 so he would just look at the furnace. no work was performed. told me the part w/labor would be $638.00 extra ( $886.31 before the money I paid) a new wall furnace would be $4250.00 MAD CRAZY! I should of told him to leave without doing anything. I am a widow on S.S. having to make decisions on my own and I made a bad one and am out $192.49 with no work done or solutions. would ask more questions now that I know what they do."

"The problem requiring correction has been chronic, so this was a repeat visit to address a problem that so far has niot been conclusively addressed"

"Good friendly service"

"Always pleased with service."

"Logan was very efficient, professional and very personable. A pleasure to do business."

"Did not get call before tech arrived was not told ahead of time there will be a charge tech did not have proper ppe"

"Logan was "masked", professional, knowledgeable, efficient, friendly, and informative ..... completely happy with the service she provided. She explained the safety measures she would employ during her visit (mask, social distancing, wipe-down disinfecting, etc.). She answered my questions with patience and the right amount of detail. She was respectful of my property and me, as have all Sunbeam techs who have visited my home . When her work was completed she reviewed with me what she did as part of this annual tune-up visit and that she was ordering a replacement UV light bulband that, as I already knew, the replacement MERV 16 air filter was on order but had a COVID19 related delayed delivery. She told me the office will call me to arrange a date/time installation once delivery is confirmed. Logan provided me Five Star Service."

"I forgot her name but she was very knowledgeable and she took time to explain things"

"Matt was very personable & knew what he was doing. He answered all my questions"

"The service technician did a great job! The problem I had was with the scheduling. I had to call three separate times to figure out when the technician was actually coming out to my house. My first appointment I had to cancel because they did not show up at the time they were supposed to. Then at the rescheduled appointment I again waited past the time they were supposed to come. And had to call multiple times to see when the technician was coming."

"She did great! Checked all my appliances to ensure they were working appropriately."

"Logan was on time, explained everything and did an excellent job."

"The technician was friendly, professional and courteous."

"Logan was on time, courteous, knowledgeable and made good suggestionsvery much in the way Sunbeam has worked with us over the years."

"Polite ,knowledgeable and very helpful..."

"Efficient, courteous service"

"Very polite, knowledgeable and efficient."

"Very professional, courteous, on time not ushy"

"nc"

"Technician ran into difficulties, stuck with and got the job done."

"Completely satisfied with work until I detected a gas leak and called Sunbeam. The technician fixed the problem, but we were very frightened."

"quick and timily."

"Tech was knowledgeable and friendly"

"Very professional and on time and knowledgeable."

"The technician was prompt, friendly and courteous. He completed his work quickly."

"Matt was thorough and helpful."

"I gave a 10 because though some aspects of the work was overlooked I believe by mistake they came immediately and completed it with some extra work provided to assure my satisfaction. Thanks!"

"Quick and prompt response and the tech was very helpful and knowledgeable, never felt like she did not know what she was doing or confused"

"It is always a pleasure to receive services from Technician Matt. He is very friendly and highly knowledgeable about his profession. He will make sure to go above and beyond making sure his customer (as myself) understands exactly the work needed to be done to do a repair. He has never made me feel uncomfortable or that he was interested in upselling. I would highly recommend having Matt as a technician. He is prompt, knowledgeable, friendly and extremely helpful. Its a wonderful feeling to be able to trust a technician and I can say with certainty, that I definitely trust Matt when it comes to helping me make decisions for my home service calls."

"The technician was friendly, polite, professional and explained the issues and remedies well. I wasn't thrilled tp spend $400 on a warranty repair, despite the parts being covered. Maybe Lennox should pay the HVAC provider for the cost or replacing parts under warranty, rather than the customer."

"She was rather professional in services provided."

"Everyone was helpful.Installation was professional."

"I am hesitant at calling your organization for service, as although I receive a technician to assist with the matter, I feel that lately it has been more of a sales effort on your part. I get it, that after a furnace reaches a certain age, it may make better financial sense to purchase a new unit rather than a repair. However being such a large expense, I don't want such a decision to be made hastily with the pressure of a technician."

"Arrived at time promised and took care of the issue keeping me informed."

"Matt explained what he did and what he found on my furnace."

"I am hoping the furnace tune-up was completed properly. I was dissatisfied about receiving the rebate forms and I have talked to 3 different people and still have not received what was promised."

"Friendly and easy to work with"

"never give perfect scores."

"Quick an efficient diagnosis of the problem"

"The service man arrived in less time than expected. He explained the service he performed and was very friendly."

"The young man was very polite and he made an extra verification before he came in the door. He was very knowledgeable and confident in his work."

"Two weeks prior to system failure it was give a clean bill of health during annual maintenance. Rollover switch safety feature was over ridden by tech causing possible life threating CO levels. CO levels probably were not checked routinely. Sooting of heat exchanger not detected. S"

"Efficient, good explanations, professional."

"Derek was polite and tolerant of my many questions and requests."

"Very good communication."

"Punctual, pleasant, neat in house,"

"Lindian and his associate were on time, friendly, pleasant, and very knowledgeable."

"I was told that I would get a rebate but the paperwork was not given to me. When I questioned, I was assured that this would be worked out. The technician appeared to know what he was doing and he was very pleasant."

"Matt was very friendly and thorough."

"Very knowledgeable. Nice guy!"

"Prompt and professional service from everyone."

"Had two same guys fr last year> Put shoe covers on whrn going in my living room>I have hardwood floors>"

"the service call was prompt - technicians were very nice and knowledgeable and the installation was done seamlessly!"

"Problem was identified and the correct work was completed"

"the installer, sales person were all very knowledgeable, courteous, and friendly"

"The rep was very friendly and showed me where there was a problem"

"Very professional"

"The representatives were prompt, friendly, professional and cleaned up after themselves."

"The technician was very professional and advised us of what he was doing during the visit"

"Their solving my heat problem when I came home from trip to find the house at 49 deg. He got my furnace ignition lighted until the new ignition part ordered could be installed on Saturday morning."

"arrived promptly, diagnosed and repaired problem as soon as possible"

"Parker was courteous and on time. Explained what was being done"

"The technician was extremely friendly and patient. Thoroughly checked basement for carbon monoxide, checked the furnace and replaced a filter."

"The tech was friendly, knowledgeable and timely in doing his service."

"Very good and professional service technician - although not really happy with carrier furnace"

"Technician ( Roger) was very polite and knowledgeable."

"Matt did an outstanding job. His stay with it attitude in the face of a troublesome issue and pleasant demeanor was much appreciated."

"The motor I needed for my Lennox furnace was not readily available, so I went without heat for almost 5 days which was very uncomfortable."

"Very knowledgeable and thorough."

"I always receive superior service from the sunbeam technicians."

"Technician (Matt) was very knowledgeable and helpful in answering my concerns. Very courteous as well."

"Lindian was very pleasant and efficient and clear."

"Was here in timely manner, went to work, put booties on to protect our rug. He explained what he was checking during the process, and was very informative"

"Great tecks! Respectful, quiet and great guys."

"He was very thorough and done an awesome job"

"Matt came out immediately and diagnosed the problem"

"The Service expert was very helpful and clearly explained what he was doing and why."

"Helpful"

"very professional service"

"Quick and efficient"

"service was the best"

"The technician was very knowledgeable and fixed the problem and also offered advice to prevent future problems."

"3 separate technicians could not diagnose the problem with my furnace. They were very understanding, professional and informative. The GM Matt was very understanding and provided a full refund regarding the failure and miss diagnoses of my heating system."

"Thorough, worked through the problem carefully"

"Technician did not show up for appointment on Thursday, November 7th between 4-6. This is happening too frequent with me."

"Matt was very helpful, explaining the problem at hand and what was necessary to rectify the problem."

"The technician was extremely helpful, explaining everything that was being done. He was also very friendly and prompt with his service."

"Matt is thorough and efficient"

"The tech. was very informative of the installation and was very personal. Couldn't ask for better service."

"excellent job....very knowledgeable"

"Well informed"

"Matt was on-time, courteous, and explained things well. He covered his feet when entering my home to protect my floors/carpet."

"They were very thorough and consise in their communication as well as their execution."

"Parker was polite, answered all my questions, educated me on furnace maintenance and completed his job in a timely fashion."

"There was no cost breakdown when the cost of the repair was presented to me. As a professional I expect this would be standard practice."

"The technician didnt seem to want to be there he was tired. Tried for a bit to get the pilot lit i told him we had a issue last yeae and dust might be clogging it. He said no gas was gwtting through that we needed a new gas valve cost almost 1000.00. Yesterday my son and his friend cleaned it out and the pilot lit with no problem. Glad i didnt spend the 1000.00. Might need to train employees better!"

"did what they were supposed to do."

"yes I was very satisfied"

"Very timely and quick. Took time to explain every thing."

"Technician on time, quick work, courteous, no drama."

"Did an excellent job. Asked if anything needed to be checked. Had part3 on truck."

"Sales Representative and consultan are always curious."

"Very Efficient in his work."

"Very efficient"

"Arrived early in the time window and gave me great advice to fix my issues."

"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."

"Arrived on time. Performed his inspection thoroughly and expeditiously. Offered helpful recommendations. Very courteous."

"Technician came on time, inspected our furnance in detail and installed a new digital thermostat at our request."

"Nick was polite, friendly, and knowledgeable. Couldn't have had a better experience having our furnace checked before winter. Think we have found our go to person and company for heating and air."

"good service"

"He was knowledgeable and efficient."

"Matt has provided service for us before. We find him knowledgeable, friendly, and helpful. He's always welcome here."

"Very knowledgeable and helpful"

"The technison cleaned out my furnace and gave me a new filter dated to let me know when I need to replace it. Told me about condition of my furnace and if any part had to be replaced now. He said it was in pretty good condition for being an old furnace. (19 yrs. old) Very courteous young man!"

"Very efficient- answered all my questions"

"Matt is thorough and focuses on customer service. I would request him if I could for all future visits."

"Courteous explained everything listened to what I had to say"

"personable and smart techs!"

"on time curteous"

"Always receive prompt and courteous service"

"He was on time and finished in a reasonable length. Plus Matt was very pleasant"

"Courteous, helpful, efficient"

"Matt was very courteous and professional."

"Because they did a good job."

"Courteous, efficient, and friendly tech"

"Here on time, very professional and concentrated on task."

"Polite and informative"

"Knowledgeable technician. Gave helpful information without pushing a service plan. Friendly and professional."

"Very professional and friendly. Get the job done nicely:)"

"Very pleasant, found the problem quickly."

"Thorough check of heating system and explanations of what was done."

"Providers were prompt, courteous, knowledgeable and efficient. They followed up after install and returned to tweak thermostat and replace condensate pump that failed from an earlier install less than a year ago."

"Technician was great. Nice, pleasant, knowledgeable"

"Politeness and quality work."

"Your technician was on time, he was very courteous, and informative."

"Forrest was very informative and pleasant"

"The service technician was amazing. Very friendly. Wonderful explanation of what had happened, what had been replaced. Very respectful of the property. Absolute pleasure!"

"Technician was very knowledgeable and I trust his work"

"Matt was very helpful and honest and did a great job fixing and recommending things for me."

"quality installation. Very knowledgeable."

"The power vent had to be adjusted and Nick got here early and did a great job !"

"Very high price. 33% higher than others"

"No charge due to homeowners having fan on ON position in error."

"Roger did explain install of Humidifier and how to operate. Anna did nice work with my condenser unit - made sure to clean unit which was important to me."

"Excellent technician, nice, fast, efficient"

"Anna was on time, answered all my questions and was extremely easy to work with."

"New a/c was a ripoff and misrepresented by salesman who then gave me bd answers to my questions"

"The technician who came first, did nothing that can be considered as AC tune up. He was here for 5 mins and decided that the unit needs refrigerant. The second guy who came in again was here for barely 5-10 minutes, and yet I was charged for 2 pounds of refrigerant!!. How could you put 2 pounds in less than 5 minutes! I know infusing this thing takes longer than that. In the end I was charged close to $400 for about 1/4 lb of refrigerant. I am not satisfied at all, and I think I was taken advantage of. Please explain to me how you could put 2 pounds of refrigerant in 5 minutes, and how your AC tune up includes no tune up at all, or I will have to seek answers with consumers bureau and share my experience online"

"Solved problem quickly."

"Matt was professional, courteous and most of all, restored our air conditioning."

"When my ac stopped working on a 90* day , I called several services and Sunbeam was the only one who immediately responded and sent someone out. My technician, Matthew was very personable and knowledgeable, about my unit, and knew exactly how to get it back working . Thank you"

"Nick was prompt, courteous and knowledgeable. Forrest was very helpful in arranging for my specific needs. Good guys!"

"Instantly found a leak in the exhaust system."

"On time, did thorough check"

"Service tech was very knowledgeable. He explained the issue with air conditioning with expertise"

"He explained what he was doing and why"

"Pleasant professional team"

"The AC is working, again, even though it cost a bit to replace the burnt-out part."

"Both technicians were professional and friendly"

"Polite, capable, knowledgable"

"Matt was awesome ! He provided outstanding customer service & was just as courteous and professional as could be."

"Quick response very informative and friendly"

"Everyone I have talked to was ao nice ans helpful"

"quick"

"nick went over both of my AC units and gave me tips to keep it running good"

"Service was fine. Joe had to come back because he wired the wires backward."

"tHEY GAVE METHE INFO I NEEDED TO TAKE BETTER CARE OF MY SYSTEM"

"Tech arrived but he was given the wrong part."

"Honest, not pushy, very informative and cared."

"Because of Nick's help in answering questions I asked. Because he helped me clean out the leaves that got in my cooling system."

"Joe was the FIRST technician that solved my issue with the filter! I told all the others to no avail. He really knows ALL aspects of his job, is very down to earth, easy to talk to, respectfully, answered all my concerns, and hosed down the air conditioning unit! He is worth his weight in GOLD!"

"They did a great job. Very professional and curteous. Answered all my questions. Would have given a 10 but they left my kitchen door open and the dog got out and was halfway down the road."

"The job was well done."

"He explained what he was doing and seemed knowledgeable."

"Refer to posting on Facebook"

"Tech was very polite, knowledgeable, and professional"

"I had no heat. Problem was determined, part was required and said part was ordered before Matt even left my driveway!"

"Very Professional. Informative"

"Very professional and we'll informed about company services and cos t and paying options."

"technician was polite and friendly explained offers, alternates, and add-ons to requested services"

"The inside of my A/C unit was not cleaned. Leaves and old tree debris are still inside the unit. Only the outside was hosed."

"The tech did the usual great job !"

"Very thorough."

"Everythings fine and working."

"I felt he was very knowledgeable, patient and answered all our questions and informed us of various options."

"Dennis provided a good overview of AC options and possible installation alternatives. But, we were promised a quote for the AC installation no later than Friday morning and it is now Monday evening (Monday is a holiday) and we were never contacted with a quote or to explain why there might be a delay in providing a quote. That is disappointing."

"Very knowledgeable,helpful and pleasant technician!"