Sunbeam Service Experts Heating & Air Conditioning Reviews

Average Customer Rating
4.8/5 stars based on 1,040 Reviews
kenneth K.
depew, new york
"Very Efficient in his work."
linda T.
williamsville, new york
andy L.
tonawanda, new york
"Very efficient"
michael H.
niagara falls, new york
"Arrived early in the time window and gave me great advice to fix my issues."
georgr S.
buffalo, new york
"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."
jeffrey W.
grand island, new york
sharon W.
grand island, new york
"Arrived on time. Performed his inspection thoroughly and expeditiously. Offered helpful recommendations. Very courteous."
liz M.
buffalo, new york
mrs cusack C.
amherst, new york
"Technician came on time, inspected our furnance in detail and installed a new digital thermostat at our request."
janet E.
tonawanda, new york
"Nick was polite, friendly, and knowledgeable. Couldn't have had a better experience having our furnace checked before winter. Think we have found our go to person and company for heating and air."
carma M.
buffalo, new york
"good service"
henry P.
grand island, new york
pat C.
kenmore, new york
deborah G.
buffalo, new york
john P.
buffalo, new york
"He was knowledgeable and efficient."
mrs schooley S.
williamsville, new york
"Matt has provided service for us before. We find him knowledgeable, friendly, and helpful. He's always welcome here."
jim R.
tonawanda, new york
"Very knowledgeable and helpful"
gary elsom E.
williamsville, new york
baudilio R.
buffalo, new york
mary M.
cheektowaga, new york
alice S.
buffalo, new york
"The technison cleaned out my furnace and gave me a new filter dated to let me know when I need to replace it. Told me about condition of my furnace and if any part had to be replaced now. He said it was in pretty good condition for being an old furnace. (19 yrs. old) Very courteous young man!"
mr sherrill S.
buffalo, new york
willis S.
grand island, new york
"Very efficient- answered all my questions"
steve S.
east aurora, new york
"Matt is thorough and focuses on customer service. I would request him if I could for all future visits."
bob joyc cieielski C.
cheektowaga, new york
mr johnston J.
buffalo, new york
"Courteous explained everything listened to what I had to say"
jeffrey W.
grand island, new york
"personable and smart techs!"
brad C.
williamsville, new york
"on time curteous"
dolores D.
buffalo, new york
"Always receive prompt and courteous service"
michael F.
buffalo, new york
"He was on time and finished in a reasonable length. Plus Matt was very pleasant"
ann jobes J.
clarence center, new york
edna S.
buffalo, new york
harold L.
buffalo, new york
"Courteous, helpful, efficient"
donald C.
clarence, new york
darlene M.
williamsville, new york
"Matt was very courteous and professional."
patty D.
buffalo, new york
wayne G.
buffalo, new york
paul G.
buffalo, new york
rev naomi babcock B.
buffalo, new york
"Because they did a good job."
jim joan bushen B.
w seneca, new york
"Courteous, efficient, and friendly tech"
earl K.
amherst, new york
"Here on time, very professional and concentrated on task."
luisa H.
buffalo, new york
ms guarino G.
amherst, new york
richard labend L.
cheektowaga, new york
"Polite and informative"
christina F.
amherst, new york
"Knowledgeable technician. Gave helpful information without pushing a service plan. Friendly and professional."
paul B.
orchard park, new york
"Very professional and friendly. Get the job done nicely:)"
timothy K.
grand island, new york
"Very pleasant, found the problem quickly."
dale A.
lewiston, new york
"Thorough check of heating system and explanations of what was done."
rich K.
williamsville, new york
"Providers were prompt, courteous, knowledgeable and efficient. They followed up after install and returned to tweak thermostat and replace condensate pump that failed from an earlier install less than a year ago."
amade B.
cheektowaga, new york
"Technician was great. Nice, pleasant, knowledgeable"
judith M.
buffalo, new york
"Politeness and quality work."
richard K.
orchard park, new york
"Your technician was on time, he was very courteous, and informative."
ann D.
buffalo, new york
"Forrest was very informative and pleasant"
rachel J.
buffalo, new york
"The service technician was amazing. Very friendly. Wonderful explanation of what had happened, what had been replaced. Very respectful of the property. Absolute pleasure!"
robert K.
youngs town, new york
"Technician was very knowledgeable and I trust his work"
jill M.
tonawanda, new york
michael W.
buffalo, new york
"Matt was very helpful and honest and did a great job fixing and recommending things for me."
paul pasquale P.
getzville, new york
"quality installation. Very knowledgeable."
ed joann haley H.
west seneca, new york
"The power vent had to be adjusted and Nick got here early and did a great job !"
michael N.
north tonawanda, new york
"Very high price. 33% higher than others"
gary elsom E.
williamsville, new york
"No charge due to homeowners having fan on ON position in error."
richard G.
lockport, new york
"Roger did explain install of Humidifier and how to operate. Anna did nice work with my condenser unit - made sure to clean unit which was important to me."
mac G.
williamsville, new york
linda I.
tonawanda, new york
"Excellent technician, nice, fast, efficient"
margaret M.
buffalo, new york
"Anna was on time, answered all my questions and was extremely easy to work with."
mr kerman K.
getzville, new york
"New a/c was a ripoff and misrepresented by salesman who then gave me bd answers to my questions"
najat T.
east amherst, new york
"The technician who came first, did nothing that can be considered as AC tune up. He was here for 5 mins and decided that the unit needs refrigerant. The second guy who came in again was here for barely 5-10 minutes, and yet I was charged for 2 pounds of refrigerant!!. How could you put 2 pounds in less than 5 minutes! I know infusing this thing takes longer than that. In the end I was charged close to $400 for about 1/4 lb of refrigerant. I am not satisfied at all, and I think I was taken advantage of. Please explain to me how you could put 2 pounds of refrigerant in 5 minutes, and how your AC tune up includes no tune up at all, or I will have to seek answers with consumers bureau and share my experience online"
craig J.
buffalo, new york
"Solved problem quickly."
linda T.
williamsville, new york
"Matt was professional, courteous and most of all, restored our air conditioning."
ms phillips P.
amhearst, new york
"When my ac stopped working on a 90* day , I called several services and Sunbeam was the only one who immediately responded and sent someone out. My technician, Matthew was very personable and knowledgeable, about my unit, and knew exactly how to get it back working . Thank you"
rich K.
williamsville, new york
"Nick was prompt, courteous and knowledgeable. Forrest was very helpful in arranging for my specific needs. Good guys!"
william B.
buffalo, new york
"Instantly found a leak in the exhaust system."
dominick A.
grand island, new york
gary elsom E.
williamsville, new york
mary T.
williamsville, new york
"On time, did thorough check"
william D.
kenmore, new york
"Service tech was very knowledgeable. He explained the issue with air conditioning with expertise"
charles C.
e aurora, new york
valerie R.
w seneca, new york
"He explained what he was doing and why"
gabriel C.
williamsville, new york
"Pleasant professional team"
dale A.
lewiston, new york
"The AC is working, again, even though it cost a bit to replace the burnt-out part."
robert carey C.
williamsville, new york
"Both technicians were professional and friendly"
joe M.
williamsville, new york
"Polite, capable, knowledgable"
jay C.
east amherst, new york
"Matt was awesome ! He provided outstanding customer service & was just as courteous and professional as could be."
mr johnston J.
buffalo, new york
jeremy M.
west seneca, new york
"Quick response very informative and friendly"
shannon C.
cheektowaga, new york
"Everyone I have talked to was ao nice ans helpful"
jessica H.
amherst, new york
"quick"
michael g.
cheektowaga, new york
"nick went over both of my AC units and gave me tips to keep it running good"
barbara C.
snyder, new york
"Service was fine. Joe had to come back because he wired the wires backward."
mrs dixon D.
buffalo, new york
"tHEY GAVE METHE INFO I NEEDED TO TAKE BETTER CARE OF MY SYSTEM"
theron H.
williamsville, new york
"Tech arrived but he was given the wrong part."
fernando A.
tonawanda, new york
"Honest, not pushy, very informative and cared."
robert W.
buffalo, new york
"Because of Nick's help in answering questions I asked. Because he helped me clean out the leaves that got in my cooling system."
donna M.
cheektowaga, new york
"Joe was the FIRST technician that solved my issue with the filter! I told all the others to no avail. He really knows ALL aspects of his job, is very down to earth, easy to talk to, respectfully, answered all my concerns, and hosed down the air conditioning unit! He is worth his weight in GOLD!"
john W.
elma, new york
"They did a great job. Very professional and curteous. Answered all my questions. Would have given a 10 but they left my kitchen door open and the dog got out and was halfway down the road."
jerrell M.
buffalo, new york
"The job was well done."
jim S.
buffalo, new york
"He explained what he was doing and seemed knowledgeable."
lynn A.
tonawanda, new york
"Refer to posting on Facebook"
elaine H.
eden, new york
david H.
amherst, new york
"Tech was very polite, knowledgeable, and professional"
janet W.
eggertsville, new york
sharon D.
buffalo, new york
"I had no heat. Problem was determined, part was required and said part was ordered before Matt even left my driveway!"
margaret D.
hamburg, new york
"Very Professional. Informative"
particia K.
buffalo, new york
"Very professional and we'll informed about company services and cos t and paying options."
patricia K.
buffalo, new york
"technician was polite and friendly explained offers, alternates, and add-ons to requested services"
cynthia J.
tonawanda, new york
joe P.
kenmore, new york
"The inside of my A/C unit was not cleaned. Leaves and old tree debris are still inside the unit. Only the outside was hosed."
james r B.
tonawanda, new york
ed joann haley H.
west seneca, new york
"The tech did the usual great job !"
anthony C.
town tonawanda, new york
"Very thorough."
june r.
lockport, new york
"Everythings fine and working."
joseph O.
cheektowaga, new york
"I felt he was very knowledgeable, patient and answered all our questions and informed us of various options."
ron C.
grand island, new york
"Dennis provided a good overview of AC options and possible installation alternatives. But, we were promised a quote for the AC installation no later than Friday morning and it is now Monday evening (Monday is a holiday) and we were never contacted with a quote or to explain why there might be a delay in providing a quote. That is disappointing."
phyllis W.
depew, new york
"Very knowledgeable,helpful and pleasant technician!"
mr johnston J.
buffalo, new york
mr courtade C.
tonawanda, new york
"Needed to be done but always costs more than expected"
dan F.
lockport, new york
"Matt is a GREAT technician and cares about what he does and explains things to us. We love him and want Matt A as our only technician! :)"
robert Z.
cheektowaga, new york
pat C.
kenmore, new york
ms krawczyk K.
grand island, new york
kelley M.
lockport, new york
"Very knowledgeable - but concerned that no one called me with the follow up appt"
helen D.
orchard park, new york
erin M.
tonawanda, new york
"Matt was friendly, knowledgeable and professional."
james B.
lakeview, new york
"very thorough and polite."
merrell H.
niagara falls, new york
"prompt service and very pleasant servicemen"
linda T.
williamsville, new york
"Technician was professional, courteous and proficient."
john/susan K.
west seneca, new york
"Roger is very knowledgeable."
donna M.
williamsville, new york
"Good suggestions for energy efficiency"
james doane D.
grand island, new york
"Very professional and efficient and he had some useful hints on operation."
thomas S.
buffalo, new york
"Very professional, answered all my questions."
mary M.
cheektowaga, new york
mr zulawski Z.
w seneca, new york
"Helpful..fixed problem. Thoroughly explained what he did. Clean and efficient.?"
charles C.
e aurora, new york
"Timely, efficient,curtious, easy to talk to, nice workmanship"
arlene G.
n tonawanda, new york
micki R.
amherst, new york
"Matt was wonderful and went above & beyond with his service"
donald C.
clarence, new york
ms guarino G.
amherst, new york
kenneth K.
depew, new york
mary M.
amherst, new york
mr allen A.
buffalo, new york
maura K.
tonawanda, new york
susan T.
town tonawanda, new york
"Jake and the techs in training were knowledgeable, professional, and kind. They did an outstanding job."
brad C.
williamsville, new york
bob K.
buffalo, new york
ms melendez M.
west seneca, new york
"He was competent and friendly."
earl K.
amherst, new york
"Arrived as scheduled was got right to work. Very systematically performed the maintenance for the cooling season.Very professional."
steve S.
east aurora, new york
"Both techs were very polite and informative. Cleaned up work site, still need to return to finish up with CO/smoke detectors, charge check when warmer out."
steven S.
buffalo, new york
"On time, courteous and competent"
gary elsom E.
williamsville, new york
noel C.
tonawanda, new york
"Joe is always very thorough and informative. He answers our questions honestly. We are always satisfied with his work."
capell C.
buffalo, new york
"courteous, informative & timely"
tom W.
e aurora, new york
"Very Satisfied: My Tech Jim was also one of the installers of my system last August. He was very familiar with the system and =was here to replace a MERV 16 filter element. He did it quickly and with ease. He was personable, professional and answered my questions. We had a friendly chat. All Sunbeam techs are first rate professionals yeet also regular gals and guys."
fredrick L.
buffalo, new york
"The technician was on time, efficient and friendly."
ms ellen fasanello F.
clarence, new york
"Matt is very knowledgeable, thorough, and concerned about doing a satisfactory job"
thomas C.
amherst, new york
"Courteous, knowledgable"
franklin S.
east aurora, new york
"The technicians are very knowledgeable and do a great job."
mrs. zulawski-krajewski Z.
w seneca, new york
"Did not cAll before."
tom W.
e aurora, new york
"Joe provided complete and thorough service. He was engaging, polite, industrious, professional and patient. He explained what he was going to do and at the end explained that he didn't have the correct filter in his truck for my style and that he would have it ordered and would return to install it once he had it. In the interim he installed a same-size, perfectly fine filter but one that wasn't the deluxe version that I use. I was very pleased with the service Joe provide."
william D.
kenmore, new york
"Polite and efficient"
kathy R.
buffalo, new york
"Matt provided excellent customer service. He explained each step of the process in how the billing would occur and when looking at the furnace."
jim joan bushen B.
w seneca, new york
"Very professional techs"
mr sherrill S.
buffalo, new york
bridgette C.
bufallo, new york
"There for 15 minutes for $107 went from thermostat. Maybe about $50 home depot to control board $857 to a new furnace for $2500."
paul H.
grand island, new york
"Not entirely confident in his work."
dale A.
lewiston, new york
"Courteous, knowledgeable, efficient, answered all my questions, explained what they were doing and looking for."
frances A.
ochard park, new york
"Problems with the repair"
chong C.
williamsville, new york
"Perfect service performance"
chong C.
williamsville, new york
"Perfect service performance"
arlene G.
n tonawanda, new york
"tech was very efficient"
peter L.
buffalo, new york
"Clean, courteous, and fast."
bobbi B.
lackawanna, new york
"Your technician came to the house and diagnosed our furnace problem as a fan limit switch was bad. He said he couldn't get the switch for two weeks and the part would cost $418.00. We told him that would not work for us as we couldn't go that long without heat. I called my father and he went on line with the part number and located the part and had it sent over night. He came over the next day and installed the part for a cost of $39.00 for the part and $38.00 for one day shipping. I can understand you might double the cost of the part to the customer but $418.00 is like stealing to me. We bought this furnace and had it installed by your company in 2011 and am wondering how much you overcharged us for that. My belief has always been that if you treat someone right they will tell ten people and if you treat them wrong they will tell one hundred."
robert W.
buffalo, new york
"Helpful, friendly, knowledgeable"
josh B.
lackawanna, new york
"Did quickly provide assistance isolating the issue"
christine R.
grand island, new york
christine R.
grand island, new york
"Dehumidifier broken all yr water left off last tech all season so now defective I feel ripped off by sunbeam they should replace whole product for free. Itleaked months after first installed 2017 never had so many defective attachments to my furnaces"
sonia I.
buffalo, new york
"They were very professional and diligent"
grace B.
williamsville, new york
"Your service representative was courteous, helpful, full of good suggestions, and our furnace and boiler seem to be working fine."
peter C.
williamsville, new york
"Fast polite"
mr shoro S.
kenmore, new york
"On time and provided detailed explanation"
jonathan P.
orchard park, new york
"Courteous and efficient"
amarilys M.
buffalo, new york
yusuf T.
buffalo, new york
"My service expert was Matt and he did a great job and saves me $1000. Jeff came our and said it was the motherboard but is wasn't. Matt came and took his time to resolve the issue and point out the correct cause of failure."
barbara C.
snyder, new york
"Matt was able to resolve issue quickly."
mrs buermann B.
williamsville, new york
"He gave me updated information about the condition of my furnace."
yusuf T.
buffalo, new york
"They went above and beyond to get my heat up and running without over charging me."
jonathan P.
orchard park, new york
frank M.
grand island, new york
louie M.
e amherst , new york
"The gentleman knew exactly what they were doing represented your company very very well"
ms krawczyk K.
grand island, new york
"Resolved our furnace problem."
liz M.
buffalo, new york
franklin S.
east aurora, new york
"Tech arruves within scheduled time and is very knowledgeable. When I call I know I can depend on good response and good service."
jessica B.
north tonawanda, new york
"Jake was great!"
jennifer P.
amherst, new york
"Technician answered all my questions. Provided options."
tammi B.
cheektowaga, new york
"Well 1st of all. I had matt come because of a noise my furnace was making. It was the inducer motor, he tryed to tell me i needed a WHOLE NEW FURNACE. really just for a motor. Well i DIDNT. my brother in law came we bought the part for only 151(they were charging 862) furnace works great now! AND i just had them.out for a tune up on jan 7th but when we opened up the furnace ot had dust everywhere. Like what did this technician do for 72 bucks, change a filter!!! Unreal, how they tryed to take advantage of me because im a women.!!!"
mr flattery F.
east aurora, new york
"Everyone was easy to talk with and very professional."
franklin S.
east aurora, new york
"The "experts" arrived soon after I called and immediately found my problem. It was fixed temporarily until the part needed (should be in a couple of days) arrives and the tech will replace the temporary part with the new one."
bonnie swanson S.
tonawanda, new york
david H.
amherst, new york
"polite, thorough, clean"
janet W.
eggertsville, new york
lindsay E.
amherst, new york
"Nice people, good service. Having to wait 4 days with no heat was a huge down fall for us."
charles M.
tonawanda, new york
"The tech was on time (actually a little early which was great!), very pleasant and knowledgeable."
george K.
east amherst, new york
"Prompt, experienced service."
frank M.
grand island, new york
"Matt arrived on time, covered his boots in this nasty weather, went right to work and informed us of a money-saving filter sale, which we were grateful for. Very friendly and pleasant."
janet W.
eggertsville, new york
"Service provided immediately. Technicians here replacing boiler were just super! Professional! Helpful! Friendly! Absolutely the best!!!"
jim C.
buffalo, new york
"He was professional and went to the the problem."
eric M.
buffalo, new york
"Top shelf service and best technicians I've ever dealt with"
robie S.
amherst, new york
linda G.
buffalo, new york
charles C.
e aurora, new york
jeffrey W.
grand island, new york
willis S.
grand island, new york
"Repair completed quickly with a thorough explanation of what was needed and why"
daniel J.
sloan, new york
david K.
cheektowaga, new york
"Seemed very knowledgeable and curtious"
patrick D.
buffalo, new york
valerie R.
w seneca, new york
jeffrey W.
grand island, new york
"On time, friendly knowledgable(sp) clean neat!!!"
dennis G.
orchard park, new york
"Friendly knowledgeable and courteous!"
robyn M.
grand island, new york
"Identified Problem. Fixed quickly. Just really expensive."
carma M.
buffalo, new york
"I received service within 3 hrs of my call. Matt was up front about possible repair needs. He went out of his way to procure the part needed and was back within an hour to complete the install of the new part. I appreciated the timeliness and prompt install."
ed joann haley H.
west seneca, new york
"The tech turned off the humidity control on my power vent which had caused the vent to run continuesly for no reason !"
martie M.
buffalo, new york
"Awesome tech. Explained everything; was considerate and made recommendations."
marianne G.
buffalo, new york
"Joe was very thorough & explained everything he did. He improved the functionality of our wireless thermostat as well. Excellent service from Joe!"
linda B.
town tonawanda, new york
"I would have given a 10 but the technician, when checking the thermostat, loosened the batteries and did not reconnect it to the wall properly, so we woke up the next morning with a very cool house because the thermostat was no longer communicating with the furnace."
ed joann haley H.
west seneca, new york
"The tech did a great job as always !"
david M.
town tonawanda, new york
"Professional and courteous and efficient"
ryan L.
buffalo, new york
daniel H.
buffalo, new york
"Everything went great."
mr butts B.
buffalo, new york
"Technician wanted the problem solved as much as I did."
jeff G.
tonawanda, new york
"He showed up in the night, and spent much time explaining all options thoroughly. Made my wife very comfortable with everthing."
amanda S.
hamburg, new york
eunice d J.
buffalo, new york
"He got the heat back on."
gary G.
buffalo, new york
"Very timely service on a holiday. Repair was made and service man was very pleasant."
antonia S.
amherst, new york
"The job was well done but technician failed to take shoes off or cover his shoes when going into my basement. I have a note in my entrance which requests this"
john L.
buffalo, new york
"Matt arrived as scheduled, explained work and made recommendations."
mr sherrill S.
buffalo, new york
"Joe responded quickly, explained the situation clearly. Matt presented the financial alternatives while we were looking at the old furnace. The install crew came the next morning and installed by lunch time."
maura K.
tonawanda, new york
dawn D.
cheektowaga, new york
"Matt was very friendly, polite, and helpful. He went above and beyond to fix a problem we had with a gap around a pipe and a loose access panel in our furnace closet."
mr sherrill S.
buffalo, new york
"Joe was very clear in explaining the situation. He and Matt worked out the alternatives and cost promptly. By the next morning, a new furnace was installed. The tenant was delighted, and I was impressed. Excellent job all round!"
mary M.
cheektowaga, new york
"he was here right away"
gordon J.
snyder, new york
"Quick and efficient"
sharon D.
buffalo, new york
"Annual checkup went very well and all my questions were answered and/or resolved."
eileen H.
lockport, new york
mary M.
cheektowaga, new york
"you came right away, with no hassle."
george S.
buffalo, new york
"All my questions were answered readily and completely. All work was efficiently performed."
ms tacca T.
town of tonawanda, new york
"Matt was professional, respectful and friendly. It appeared he was very efficient."
rosalie T.
town of tonawanda, new york
"Matt serviced the furnace and reviewed findings at the end. He was professional, respectful and polite."
donald C.
clarence, new york
stanley H.
kenmore, new york
"Service techs friendly and knowledgeable"
james K.
williamsville, new york
"I knew Anna from the prior service in October and the tech she was with was over the top polite, helpful and they both went out of their way to be cost effective and kind--"
rosalie T.
town of tonawanda, new york
"Matt was professional and friendly. Explained service being done."
mr truty T.
williamsville, new york
"Personal service that was not rushed"
jerry B.
cheektowaga, new york
"The technician showed up on time and told us what needed to be repaired or adjusted, then completed the job. He explained what additions we could add to our furnace, and the cost of each."
robert W.
west seneca, new york
"Very knowable."
thomas S.
tonawanda, new york
"Matt first came to our house on Nov. 17 to check out our furnace in our new home. Matt was very professional, courteous, informative and knowledgeable. He came back today, the 29th because we heard a loud banging noise. He assured us it wasn't anything and did a few adjustments."
merrell H.
niagara falls, new york
"Always pleasant service person and helpful, efficient and knowledgeable.."
guy W.
west seneca, new york
mrs burruss B.
buffalo, new york
"Service technicians were very friendly and conducted their mission very fast and thorough ."
bob K.
buffalo, new york
james B.
lake view, new york
"excellent service"
ruth W.
kenmore, new york
"Service tech was prompt, thorough and friendly."
gary L.
williamsville, new york
"Service Tech was very good. I had a bad experience with the Billing Dept. When I renewed the service contact I was billed for the old and the new contract. It took 6 or 7 phone calls to 3 different people to get the issue resolved."
erin M.
tonawanda, new york
"Jacob was thorough, explained what he did and was pleasant."
dave B.
grand island, new york
"Did not have any problems with my boiler until I had it serviced on Nov 02 then it started leaking out of the pressure relief valve called on Nov 05 had tech come out and replaced the pressure valve for over $400.00 and this morning it is still leaking water. I hope this problem can b corrected and not be charged again"
david W.
kenmore, new york
"Began trying to sell me new furnace and/or equipment before even looking at the unit. This is why we have not had maintenance cleaning in many years"
leon W.
kenmore, new york
"explained what he was doing, on time, friendly"
jim C.
buffalo, new york
"The tech was very thorough and explained the process."
marie F.
cheektowaga, new york
"Was knowledgeable regarding my boiler, friendly and professional."
stan K.
sloan, new york
"took to long for parts to come in."
craig J.
buffalo, new york
kathleen F.
grand island, new york
james B.
lake view, new york
"Technician was very thorough and knowledgeable."
david J.
tonawanda, new york
"Our tech is always thorough and explains things to us well."
ron S.
north tonawanda, new york
john S.
west seneca, new york
"Roger is a very good technician"
jackie S.
west seneca, new york
"Matt and Jake both were very professional, personable and very efficient checking the furnace and finding the problem. Excellent technicians."
collette O.
buffalo, new york
"The person that came over and did our tune up was very professional. He was very nice and a pleasure to have him over"
diane C.
amherst, new york
richard J.
grand island, new york
"Service expert technician was courteous, professional and informative."
randy k.
buffalo, new york
"I have been doing business with Sunbeam for a number of years and have always been treated with respect.I would recommend them to anybody."
darlene M.
williamsville, new york
"As always, the service was excellent and my technician (Jake) was, as always, friendly and professional."
lynda G.
buffalo, new york
diana W.
kenmore, new york
"Always reliable, professional, friendly, knowledgeable and affordable."
anne G.
snyder, new york
pat M.
buffalo, new york
"Technician was very knowledgeable and courteous. He was very thorough and reviewed the maintenance that was done to my furnace and answered any questions that I had."
karen B.
tonawanda town, new york
"Technician very polite, explained what he was doing did not rush.was on time"
beverly L.
buffalo, new york
"the expect was very efficient and told us everything he was doing and warned us of future problems"
leon W.
kenmore, new york
"Very efficient technican"
james W.
north tonawanda, new york
willard K.
amherst, new york
franklin S.
east aurora, new york
"The technician Joe Mehad is very knowledgeable, polite and friendly. He is very thorough and has good tips for us regarding our heating and air cooling systems."
craig J.
buffalo, new york
robert Z.
cheektowaga, new york
"Waiting for our humidifier pad"
stan K.
sloan, new york
iyer P.
clarence, new york
"Joe was very thorough. Very pleasant young man!"
amanda M.
williamsville, new york
pat C.
kenmore, new york
deborah H.
buffalo, new york
karen V.
grand island, new york
"Everthing up and running in short period of time"
robert K.
buffalo, new york
"The Experts were respectful, friendly and efficient."
mac gillies N.
williamsville, new york
odessa B.
buffalo, new york
james P.
east amherst, new york
"Your serviceman Joe is always punctual, friendly, knowledgeable and efficient. And in our many years of having our services handled by this company, we have never had one complaint."
edith M.
buffalo, new york
"Matt was very thorough and efficient."
diana W.
kenmore, new york
"Ease of scheduling an appointment. The office staff is friendly and reliable. The technicians are professional and smart. I couldn't be happier with Sunbeam Service."
ronald D.
tonawanda, new york
"Was the best service ever received! Matt was very competent, polite and professional. Would highly recommended him."
maryjo G.
buffalo, new york
"tech is very pleasant and efficient"
randy k.
buffalo, new york
"Teck was very professional.Had this furnace installed 6 years ago and was always treated with respect."
gary P.
williamsville, new york
"nc"
lillian K.
buffalo, new york
"Great Job"
willard K.
amherst, new york
"Professional"
rudy B.
kenmore, minnesota
"Technical service was excellent. However, agreed appointment time was not met due to scheduling error, various overpriced options were proposed, and technology for processing payment of filter purchase failed to meet normal standards of responsiveness, causing annoying delay in completion."
pat C.
kenmore, new york
stan J.
clarence, new york
"technician was timely, thorough,knowledgeable and professionable"
iyer P.
clarence, new york
"Joe was excellent and thorough with the inspection and service, fully explained what he was doing and why."
robert W.
west seneca, new york
"Knowledgable service expert."
jerry B.
cheektowaga, new york
"the technician was timely and professional"
penelope P.
buffalo, new york
"Knowledgeable, friendly, and neat technicians."
steven S.
buffalo, new york
"courteous and competent"
william S.
cheektowaga, new york
rosemary W.
elma, new york
"answered questions I asked--no hesitation--knows his business"
ron M.
grand island, new york
"The pricing on a new AC was way out of line"
marlowe B.
grand island, new york
"Tuned the furnace and said it needed condenser pump and drain but did not have the parts on hand. Was told i would get a service call the next day . Never got the call so I ended up hiring another service company that did the job the next day at half the price I wes quoted by your co. Seemed far more interested in selling me a new unit than taking care of my current one"
jackie S.
west seneca, new york
"Quick service for emergency call. Quickly found the problem. Efficient and friendly."
donna G.
amherst, new york
"The technician did not replace the cover on the furnace after the service. My daughter had to do this. She noticed it when she went in the basement."
james B.
west seneca, new york
"Great service"
robert B.
buffalo, new york
"The serviceman was pleasant and serviced my furnace OK but somehow disabled the humidifier in the process. He said he would see to fixing what he'd done, and that I would hear from Sunbeam. So far, I haven't."
dennis I.
north tonawanda, new york
dominick A.
grand island, new york
sal P.
buffalo, new york
diana W.
kenmore, new york
"The office staff and technicians are friendly, competent and professional."
kevin K.
town of tonawanda, new york
james B.
lake view, new york
frank S.
buffalo, new york
"This was the first technician who did not take the hose and clean out the unit. I feel his sole purpose was to repeatedly tell me that the unit is old. He also made no mention of the renewal on the service agreement. I have noticed that it is no longer being deducted which means that now I have to call."
mac gillies N.
williamsville, new york
sal P.
buffalo, new york
maria M.
west seneca, new york
paul H.
grand island, new york
linda G.
buffalo, new york
"Tech was efficient"
george S.
westseneca, new york
"Tec. Did not no what he was doing.had system fixed by another company that did great job.will be.talking to someone about getting my money back like ch 4 news or someone like them your company is very poor service told me unit was no good it was something very easy to fix"
dolores D.
buffalo, new york
"Technician arrived on time and was very courteous. Also customer service was very helpful in scheduling my appointment."
sal P.
buffalo, new york
linda S.
tonawanda, new york
"Technician respected my home, inside and out. Was very friendly and efficient."
dave B.
grand island, new york
james B.
lake view, new york
"Joe is very thorough as well as knowledgeable."
stanley H.
kenmore, new york
"The service has changed. In the past, they took the A/c unit cover off, and cleaned around the blades and base. the last 2 visits these were not done."
edward J.
west seneca, new york
"The technician did a great job !"
sharon J.
buffalo, new york
paul H.
grand island, new york
"Checked air conditioner and helped us reset Honeywell thermostat."
bob R.
north tonawanda, new york
"Technician was well informed and told us about problems with our present equipment"
helen D.
orchard park, new york
judith M.
buffalo, new york
"Tech (Joe) is very knowledgeable and professional."
craig J.
buffalo, new york
maryjo G.
buffalo, new york
"Tech's were very professional and courteous"
richard G.
lockport, new york
"Technician arrived on time and performed work as promised."
kenneth K.
depew, new york
"He was very efficient and told me of my future needs."
eugene B.
buffalo, new york
"In April I had a new boiler and baseboard installed and to my greatest satisfaction, it was job well done with true professionalism. Last week, I noticed a small leak from the drain and valve. I called Sunbeam today and Courtney said that she would send out a service tech asap. After only 2 hours, Jake came out and corrected the problem. I just want to thank the entire team again, Roger, Dennis, Jack, Anna and Jake for their professionalism and I highly recommend Sunbeam to everyone - Eugene B."
erin M.
tonawanda, new york
diana W.
kenmore, new york
donna M.
williamsville, new york
"cleaned outside area and explained what he was doing"
melda T.
buffalo, new york
robert Z.
cheektowaga, new york
rosemary W.
elma, new york
"polite-answered questions--gave me update on how long AC- could last--knew their job"
robert K.
buffalo, new york
"Joe was very Professional and respectful of our home.He worked efficiently and explained what he did."
franklin S.
east aurora, new york
"Technician was very knowledgeable and helpful."
elaine H.
eden, new york
"The tech was knowledgeable and courteous"
henry P.
grand island, new york
"Jack could not have been nicer. Stayed focused on the job and told us how we could keep our air conditioner working longer. He cleaned the coils and replaced our filter. And he was extremely polite."
steven S.
buffalo, new york
"Reliable and competent and courteous service"
richard J.
grand island, new york
"Superior service"
leon W.
kenmore, new york
"Technician was going to order a part for the furnace and I have not received the part or heard from him."
donna G.
amherst, new york
"Serviceman was very friendly."
gary L.
williamsville, new york
brad C.
williamsville, new york
james R.
grand island, new york
"Tech showed up on time and did a thorough efficient job."
laurie B.
kenmore, new york
"Joe is a fantastic technician."
.
kenmore, new york
"My technician, Jacob, was knowledgeable, thorough, and polite. Best of all, my dog liked him too."
.
west seneca, new york
.
williamsville, new york
"The Technician was on time, friendly, knowledgeable and courteous."
.
west seneca, new york
.
buffalo, new york
"Excellent service. Very knowledgeable. Good recommendations."
.
kenmore, new york
.
buffalo, new york
.
buffalo, new york
"Got here as scheduled. Did what they said they would. Courteous and competent."
.
kenmore, new york
"Your staff were professional, on time, thorough and very polite. The task was completed and I was very happy with it."
.
amherst, new york
.
buffalo , new york
"This was the second year Jacob S., service my furnace. Im completely satisfied with his professionalism, knowledge and personality. Oh yes, I was completely satisfied with the job that he done."
.
grand island, new york
"If it were not for the entire staff at Sunbeam, including GM, I would not have purchased another Lennox furnace. I like the Lennox product but do not care for Lennox company, thank god they have Sunbeam."
.
grand island, new york
"Very professional service, promptly delivered. Also some good advice on dust reduction in the house."
.
buffalo, new york
.
williamsville, new york
.
west seneca, new york
.
north tonawanda, new york
.
buffalo, new york
"Very professional in their work, very respectful to me and my property. I could not have asked for better service. I was overwhelmed with how they left my home in a very clean manner."