Sunbeam Service Experts Reviews

"Excellent work"

"Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"

"Our service has always been professional, friendly, and informative."

"Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."

"The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."

"Technicians were very nice and respectful!"

"Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"

"Excellent service!"

"Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."

"They were very good and informative"

"On time, pleasant, polite, through"

"Congenial service person resolved the problem"

"Technician was very cordial and explained to me what he found after examining my cooling system"

"The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."

"The tech was skilled and very nice. The front office, help me reschedule and got the service l wanted."

"Guys were so awesome professional right on time Did a great job on my two a/c units"

"I don't know yet. I haven't much experience. I wonder why the hot water coming out of the kitchen tap is sudsy. hopefully this will go away, as i normally like to use the hot water tap when filling a pan to boil water."

"Cause I was not dissatisfied"

"Matt was very thorough"

"Ahmed was very pleasant and quickly and efficiently reprogrammed my thermostat."

"on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."

"Roger fixed my boiler quickly and professionally."

"Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"

"Service provider just great! Helpful and wanting to please and check everything out."

"Called and kept us posted as to a delay in arrival"

"Both technicians were very professional and answered questions I had."

"The technician was very knowledgeable and professional."

"Friendly and Respectful"

"I thought the technician did a great job. Was very informative."

"Technician arrived on time, provided efficient service, and left the area clean."

"Professional, courteous and polite"

"The woman did an excellent job. We are still waiting for our paper work to receive our rebate from gas co. from salesmen."

"Roger arrived within the time scheduled and proceeded to conduct the service in a timely fashion."

"The technician was friendly, informative, punctual"

"Logan is an exceptional technician -- knowledgeable, detail oriented, very thorough and very personable."

"arrived on time, knew what he was doing, polite and friendly"

"Checked furnace and air and was very professional"

"Sunbeam you have the qualified technicians, I was surprised in two days we have a new life, new heating system and air conditioning, with the expert sales management they make a budget for the renovation, get for us the lender oh we are so happy"

"He was very pleasant and on time"

"Technician was quite pleasant and efficient. Scheduling was quite pleasant, but the rescheduling from the prior week was pushed out to the next time slot; which affected my day."

"Very nice tech and said he would order part"

"The tech was very nice and had a answer for all the questions we asked."

"The technician has always been pleasant, on time and informs me of what has been done and also what needs to be looked at in the future. I have been very satisfied."

"They were just about perfect."

"The gentleman who did the work was pleasant and polite and honest! Liked him as my heating man!"

"All of your technicians are knowledgeable, courteous and eager to make sure all of my concerns are met. Logan is super!!!4"

"Professional, first rate service. Logan has the knowledge and experience to perform effective troubleshooting and routine A.C maintenance tasks with ease. She makes sure I understand any issues and the solutions and she always makes sure I am satisfied with the service or repair behind the service call."

"Quick courteous service"

"Hunter was professional, very neat and cleaned up after each area in went in to"

"Quick and neat"

"Helpful, informative, courteous, knowledgeable. Her name began with a L"

"Great service"

"Service Tech Logan completed her check of the Air Conditioning and then answered all questions I had."

"Matt is professional and friendly. He goes above and beyond. All customer Service representatives are always very friendly and accommodating."

"Yeah this company is very organized, the same person have all the answers of my problem I need quotation he do that, I need to know how much I will pay, he have the answer, I need a loan to finance this service, is ready to work with us till we get the loan, then you have the good personnel and good advisors, I appreciate the way you are organized, thank for everything"

"no comment"

"The service guy was great. The telephone staff were horrible they could not speak proper english."

"great service."

"Thorough, spent time checking everything."

"Logan was very helpful and did excellent work. She recommended the duct cleaning"

"Promptly and professionally taken care of"

"Your team members were friendly, patient, and very knowledgeable,"

"He was very knowledgeable and very polite"

"Original duckwork leaked water back into the furnace almost shorting-out the electronics of a furnace installed in Sept. 2009. Replacement Furnace installed Jan 2021 after install leaked water on the basement floor service call to fix. Thermostat wire disconnected wires hanging connections not tightened down!"

"Professional, Courteous, Clean, and very timely"

"Prompt, courteous , knowledgeable. Response time to emergency was immediate"

"WAS DONE IN A VERY TIMELY MANNER.TECH.WAS VERY KNOWLEGABLE."

"I felt that the tech and sales informed me very well on what was going on and gave me plenty of options. The whole sun beam team answered any questions I had."

"The person who fixed my furnace was very professional and explained what she was doing in detail"

"He was professional courteous and answer all my questions. He also explained how the device works"

"Technician resolved the issue"

"Technician very personable and knowledgeable."

"She was prompt, courteous and very professional.Additionally,if possible I would like her to do all my maintaince appointments"

"information given to scheduler during phone call was not relayed to service tech making the service call. The requested product was not avail to him in the service van."

"The guys were seemed to know what they were doing and worked very efficiently"

"I was to a follow up appt on the following Tuesday, from my furnace cleaning. Dennis made the appointment for 10 am Tuesday, February 19. He showed up, or called to reschedule."

"On time as usual and quick"

"I needed a new furnace and had to wait 4 days in freezing weather. They supplied 3 space heaters. I was very happy with Sunbeam service experts before."

"the techs ar3e great- your phone system- the call goes to Texas call center & its AWFUL- please cant you direct the calls to your office instead. Its tiresome to repeat name, address, etc. over & over. Then lag time until you get the message- GET RID OF CALL CENTER!!"

"No charge because you didn't handle it."

"Polite, informative"

"The technicians who arrived were very professional and responsive to my questions."

"The techs were very thorough in their inspection and evaluation of my unit. They were quite informative in their advice of future needs."

"the rep called and said they were on there way."

"Everyone who has represented your company has been excellent."

"Definitely wasnt satisfied never will use service from yall again n definitely wont support again"

"-2 points because there's a hole in my living room wall. -1 more because had to course correct a couple actions and a messy job site. If the job didn't take multiple days, i worry how it would've come out. But am happy with the feedback being taken into consideration. I went to go do some laundry one evening and had to sweep a path to the washer because there was so much mess."

"THE INSTALLERS WERE VEREY FRIENDLY AND HELPFUL"

"They were masked, arrived within the allotted time, and listened to what I had to say."

"Y are the best"

"Parker & Mike were very professional & efficient"

"After waiting almost 14 hours for service with no heat!"

"Did not resolve issue."

"Matt was friendly and informative. He communicated every inspection check. He also re-glued the exhaust pipe that was leaking condensation."

"On time, neat, wore masks"

"She was so nice and explained and showed everything she did. Very professional."

"Professional and courteous"

"Friendly and efficient"

"Very good communicator and polite."

"After initial issues trying to contact the company, the consult and install went quickly and smoothly."

"Appreciated Jamie coming late at night to fix our furnace. Unfortunately, he didnt have the parts & had to order them. We received a call the next day that they would come the following day. When I called to explain my husband is 79 & has a heart condition & we couldnt go another day without heat, they scheduled us for that afternoon."

"Knew Parker from previous visit. Good guy, prompt, pleasant, experienced, knowledgeable."

"Very efficient and helpful with explaining"

"Could not manually start furnace, did not pull out ignitor to examine, just tested continuity. Told me part was available next day and it wasnt. Called another provider who told me manually starting was very simple and it was...did it myself on first try. Also told me how to use a universal ignitor and position same way as old one which was inexpensive, available at Depot and started fine without misfire or any issue until I was able to replace the oem part I ordered on Amazon which arrived before sunbeam had access to it locally. I also cancelled my f/u which someone called to confirm yet sunbeam still called after to say a tech was going to get the part and come to my house...poor internal communication and I question the competency of the techs given I was able to do the repair myself and keep my house warm on a Sat vs waiting for sunbeam until Monday. With that said, personnel on phone and tech in person was very nice, just didnt get the job done and misleading about being able to get part so knowledge of supply chain limited."

"Very professional"

"Technician was very pleasant and professional"

"Great customer service!"

"Got everything up and running in great time. Cleaned up everything after my new furnace installation. So thankful for heat again!"

"Nothing went wrong. As far as competitive pricing goes, I can't comment, as i didn't check around."

"Logan was very efficient"

"Had to come back 4 times and the heat in my family room is still not good"

"Figured out what was wrong in short order."

"Lady knows what she is doing"

"Roger is as good as it gets for sure...xplains everything. Trevor very solid performance as well."

"I feel pretty strongly that my furnace issues were related to lack of airflow, yet I was advised that my control board was fried (despite any evidence supporting this) and to install a new furnace system. Instead, when I was able to temporarily increase airflow to the furnace, my problem of intermittent running went away. Yet, Sunbeam was unwilling wo work with me to create a permanent solution. I appreciate that the salesperson I talked to seemed quite honest, which prevented my score going lower. I also have a Sunbeam premium account, which in retrospect has not been worth its cost."

"Found what was wrong with furnace"

"The technician was knowledgeable and friendly"

"Overcharged and provided an advisement for a $1500 repair job. Since then I've had the advice reviewed by other HVAC professionals and the work does not have to be done. Unfortunately for the Tech - I was in property management for a few years and could smell that one."

"Ryan was very courteous and professional...it was a pleasure to have him as my technician"

"Matt is wonderful to work with. Knows the equipment, has been here before and is very thorough. Checks all important boiler functions, cleans things and answers all my questions. Great technician!"

"Went smooth"

"Matt is always very professional, checks everything over completely and answers any questions we have."

"Technician arrived on time. Very professional and knowledgeable"

"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"

"Logan was friendly, professional and efficient. She was considerate by putting booties on before entering the house. She explained what she was doing and had done."

"Technician was prompt, wore mask and foot coverings, installed lamp, answered questions clearly."

"But every single time y'all come out y'all want 500$"

"She was very through. Very mannerly. Pleasant person."

"Prompt, professional and very efficient."

"Very professional"

"Matt was very knowledgable and helpful with questions I had."

"Jim is professional and did not rush through the service"

"they were efficient and helpful"

"Done timely"

"Logan was very efficient and professional."

"Excellent service"

"Excellent job by Jim and Hunter. Very efficient, professional, and personable."

"Prompt and efficient service"

"I thought the technician went above and beyond. And was very thorough with everything he did."

"Your technicians are excellent, courteous and customer center...."

"She was prompt, explained what I needed and provided informational literature."

"Appointment schedule was messed up bad"

"Attentive knowledgeable attendant."

"Logan tuned up my furnace. She was knowledgeable, efficient and went out of her way to clean up little things. I had a water tank installed 5 days before and noticed a smell of gas. There was no leak, just an odor. Logan tightened the pipe union and there is no longer a gas odor."

"n/c"

"Parker was very thorough explaining what he was seeing in my furnaces, took the time to go over everything with me."

"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."

"very pleasant personnel-friendly, helpful. really cared about doing a good job."

"Logan was very knowledgeable and personable. She answered all my questions during her review."

"great work great service tech. Always on time. Explanation of all work being performed. Logan was very pleasant and performed her work in a very clean and timely matter. Thank you again."

"Personal and was knowledgeable."

"Did not have a filter for our furnace, due to manufacturing. Not technicians fault but expected as part of our contract."

"Friendly and knowledgeable employees"

"technician was professional, knowledgeable an thorough"

"Helping with the humidity machine."

"Technician first found the source of the problem, and then diagnosed the faulty equipment and repaired the unit in a most efficient manner."

"The technician was polite and considerate. Also was prompt for the appointment. She also explained what she was going to be doing. And questions I asked her regarding my equipment was able to answer. My only issue was the filter my equipment required was not stocked on the truck, thats the only reason why this is not a 10. If a company is inspecting the equipment and cleaning it should of been able to replace the filter. I also had requested a filter prior to the appointment, so they were aware of what the equipment was possibly needing."

"Friendly, knowledgeable, helpful."

"Good service. He placed a filter in the dehumidiifer and check the thermonstat"

"Jordan is a wonderful representative of your business. She is efficient friendly and a pleasure to do business with."

"Loved having Logan over!"

"Tech was very pleasant and efficient. Explained everything and left area neat and clean."

"From start to finish my experience with your company was great. Dennis came out went over all are options and was very informative and mind like of are current needs. The install team was great very knowledgeable answered any and of all my questions or concerns. After initial stall the left us with a new system and cleaned up the work area. And all the techs that came to our house did a fantastic professional job."

"Technician was wonderful. You could tell she knew her job and loved doing it. She should get a raise."

"After many problens dealing with Roger over a period of several weeks, Matt the General Mgr. and Matt the repair severer were terrific in fixing our issues! The 10 is for those two. We were very disappointed with Roger."

"Always very kind, courteous, and comes right away."

"Tech arrived basically on time, was respectful of distancing and wore his mask. He luckily had a direct route from garage to basement that did not interfere with the household. He was courteous, told a great rescue dog story and was efficient. Excellent technician!"

"The most professional service I have ever had. Technician was very pleasant and did an amazing job!!!!!"

"Technician arrived a little early and was able to repair our A/C."

"Logan was very courteous, concerned for my safety during the pandemic and very efficient."

"Parker was on time, knowledgable, and courteous."

"Your techs are knowledgeable and friendly. Your response time is very short."

"The tech, Roger, was extremely thorough and determined to solve our issues."

"9"

"HE WAS VERY PROFESSIONAL AND COURTEOUS, THE JOB WAS COMPLETED IN A VERY TIMELY FASHION"

"Parker was very nice and explained everything."

"Was timely and courteous. Had his mask on."

"Matt was very resourceful in getting my air conditioner running even though it needs a new part to be ordered. We are experiencing over 90 degree days and are so grateful."

"Prompt polite and helpful??"

"AC is working"

"Matt diagnosed the problem almost immediately, and corrected it quickly. He was also very pleasant, and wore a mask as he was supposed to. He also told me upfront what the cost of the repair would be before he went ahead with the repair."

"professional"

"when I called for the a/c checkup appointment I mentioned the pad had to leveled. Then the serviceman came he said he couldn't do it that day and another appointment would have to be made. Seems to me that both could have been done to eliminate the need for another trip."

"The service was extremely well done, following our current social distancing and mask guidelines. She was very patient with my happy dog who had been cordoned off from her. We talked with masks on, she did her job inside and out and was polite all the time."

"All of the technicians were great and extremely responsive."

"The technician was very thorough & explained everything he did"

"tech was very cordial and helpful"

"Knowledgable, professional"

"Matt was very thorough and competent"

"Did not fix problem for the 5th time and was told that because were a distance away a 50& extra charge would be applied each time you come out"

"Matt explained a problem with the A/C & options to repair. I felt he was trustworthy, honest, and certainly knew what he was doing."

"the technician was on time, courteous and efficient."

"Michelle , who is always very polite and professional, answered questions and arranged for the technician to come out in the same day."

"Matt was very knowledgeable about the issues with my A/C unit."

"Logan did a nice job."

"very efficient"

"Matt was excellent, as were the dispatch, and scheduler"

"Tech was very professional Provided good service"

"Parker was professional, pleasant, and through"

"Everything was done with my confidence in the result."

"Parker was professional, knowledgeable and friendly. I only wish my standard yellow sheet paperwork was available. I refer to these sheets before each visit. Please mail me a copy if available."

"They worked very hard on fixing any concerns that I may of had"

"professional and polite"

"Roger ,the company tech ,did his usual great lob !"

"Well, normally the tech will take the shields off the condensing unit spray and wash the buildup from the fins, this young lady only gave the outside of the unit a once over, I should not have to question their work, she was already a hour and half late and maybe she wanted to make up time, I dont know but I do know I pay sunbeam a lot of money for these maintenance contracts and expect a thorough job"

"Where do I start. First, I had an appointment for a Tuesday and they no call no showed. When I called to find out what was going on they lied and said they called and left a message (I have no missed call or message). Then they wanted to make me wait another week to reschedule, but I'm 9 months pregnant and needed someone ASAP to look at my AC. They made the appointment for the next day between 10-12. I patiently wait until 12 and of course, no one shows. I even called at 9am to verify my appointment didn't get cancelled without me knowing. Then I spent the rest of the day calling probably 4 times to find out when the hell someone would be coming to my house only to be told they "couldn't locate my tech, but they were probably on the way". The last time they said that was 5pm. Someone didn't show up until 10:30pm. Mind you, it was the hottest night of the year so far (and again, I'm 9 months pregnant.) The tech was the only redeeming part of this entire experience and she was pleasant and accommodating. Unfortunately, our unit was beyond repair and she said she would take the info back to the office so they could call us to give us some quotes on replacing the compressor or getting a new unit. Literally, you had a sale in your pocket, but it took SIX DAYS for someone to call me with numbers. At that point I already got another company to come out within 24 hours of me calling to give me a quote and set up a date to install a new unit. I will never recommend this company to anyone."

"I had two calls within a week. Jim, the first tech, made recommendations and Roger, who camer to implement those recommendations, were both pleasant and professional. The suggestions they both made were sensible and not pushy. They gave me facts and information needed for future consideration. I decided on an interim plan and took your maintenance plan for the near future, with an eye to replacing my AC at some future time."

"I was told my ductless air unit would cool my whole living room and dinning room and it does not even come close to just cooling 1 room"

"Waited 5 hours past time frame- never instructed us to turn off ac- said it was frozen , charged me for missed service - when I have a service contract ... never again - do t buy I to the program"

"Roger came quickly and fixed the problem with the AC not working.He was the tech that installed the system so he knew the house."

"The blower shorted out with an electrical wire...there next day with a new circuit board and blower at no additional cost and made sure the system worked."

"Quick and timely service"

"great job"

"My technician was very friendly and knowledgeable. She was also very efficient and organized."

"Jim was friendly and took care of the air conditioner"

"This is in no way a reflection of Logan who was GREAT! The $66 Fault charge (which I still dont really understand) that I was given for the service call was essentially another term for ,in my estimation, the "Trip Fee" which was waived because I bought the PLUS Agreement (which I still have not received Terms and conditions for ) in November. I'm assuming that because the tech put their hands on my furnace door that there was a charge of $66. This was unexpected. Not to mention over $200 to install a thermostat that I purchased on my own (I declined this service) seemed a bit ridiculous. I want to reiterate that this is NOT a reflection of the tech, Logan, but the policies and pricing scale."

"Great job. Very friendly and professional."

"She called me and explained each step"

"When I turned on furnace there was an oilY mudDy smell coming from vents Was sickening turned off heater now what happened last year ac smelled think it was dehumidifier u fixed it never used this year never worked right from day one. I called Friday roger was supposed to call back never did now how can I use heater and hope smell isnt in a/c unit coming thru vents. I am very disappointed cant have that smell in house or while sleeping Christine Ryan"

"Mostly, the service was fine., I did request a leak from a PVC pipe be fixed, but the tech forgot."

"Roger represents Sunbeam very well. He certainly knows what he's doing. He took the time to contact the original generator installer regarding honoring the service agreement that I had with them. Roger also noted that the generator battery had some corrosion. He did not try to sell me a new battery, but cleaned the posts. We discussed a service maintenance contract for the furnace/ac. He explained the benefits and the cost...much appreciated info to consider."

"Roger is very,professional. Does a thorough job with yearly inspections."

"The tech was very friendly and informative. She kept me informed of what she was doing and why during the entire process."

"I felt that I was mislead about the charges before and when the tech got to my house. 99.99 plus tax is what I was told. so there is an additional 78.00 totaling $192.49 so he would just look at the furnace. no work was performed. told me the part w/labor would be $638.00 extra ( $886.31 before the money I paid) a new wall furnace would be $4250.00 MAD CRAZY! I should of told him to leave without doing anything. I am a widow on S.S. having to make decisions on my own and I made a bad one and am out $192.49 with no work done or solutions. would ask more questions now that I know what they do."

"The problem requiring correction has been chronic, so this was a repeat visit to address a problem that so far has niot been conclusively addressed"

"Good friendly service"

"Always pleased with service."

"Logan was very efficient, professional and very personable. A pleasure to do business."

"Did not get call before tech arrived was not told ahead of time there will be a charge tech did not have proper ppe"

"Logan was "masked", professional, knowledgeable, efficient, friendly, and informative ..... completely happy with the service she provided. She explained the safety measures she would employ during her visit (mask, social distancing, wipe-down disinfecting, etc.). She answered my questions with patience and the right amount of detail. She was respectful of my property and me, as have all Sunbeam techs who have visited my home . When her work was completed she reviewed with me what she did as part of this annual tune-up visit and that she was ordering a replacement UV light bulband that, as I already knew, the replacement MERV 16 air filter was on order but had a COVID19 related delayed delivery. She told me the office will call me to arrange a date/time installation once delivery is confirmed. Logan provided me Five Star Service."

"I forgot her name but she was very knowledgeable and she took time to explain things"

"Matt was very personable & knew what he was doing. He answered all my questions"

"The service technician did a great job! The problem I had was with the scheduling. I had to call three separate times to figure out when the technician was actually coming out to my house. My first appointment I had to cancel because they did not show up at the time they were supposed to. Then at the rescheduled appointment I again waited past the time they were supposed to come. And had to call multiple times to see when the technician was coming."

"She did great! Checked all my appliances to ensure they were working appropriately."

"Logan was on time, explained everything and did an excellent job."

"The technician was friendly, professional and courteous."

"Logan was on time, courteous, knowledgeable and made good suggestionsvery much in the way Sunbeam has worked with us over the years."

"Polite ,knowledgeable and very helpful..."

"Efficient, courteous service"

"Very polite, knowledgeable and efficient."

"Very professional, courteous, on time not ushy"

"nc"

"Technician ran into difficulties, stuck with and got the job done."

"Completely satisfied with work until I detected a gas leak and called Sunbeam. The technician fixed the problem, but we were very frightened."

"quick and timily."

"Tech was knowledgeable and friendly"

"Very professional and on time and knowledgeable."

"The technician was prompt, friendly and courteous. He completed his work quickly."

"Matt was thorough and helpful."

"I gave a 10 because though some aspects of the work was overlooked I believe by mistake they came immediately and completed it with some extra work provided to assure my satisfaction. Thanks!"

"Quick and prompt response and the tech was very helpful and knowledgeable, never felt like she did not know what she was doing or confused"

"It is always a pleasure to receive services from Technician Matt. He is very friendly and highly knowledgeable about his profession. He will make sure to go above and beyond making sure his customer (as myself) understands exactly the work needed to be done to do a repair. He has never made me feel uncomfortable or that he was interested in upselling. I would highly recommend having Matt as a technician. He is prompt, knowledgeable, friendly and extremely helpful. Its a wonderful feeling to be able to trust a technician and I can say with certainty, that I definitely trust Matt when it comes to helping me make decisions for my home service calls."

"The technician was friendly, polite, professional and explained the issues and remedies well. I wasn't thrilled tp spend $400 on a warranty repair, despite the parts being covered. Maybe Lennox should pay the HVAC provider for the cost or replacing parts under warranty, rather than the customer."

"She was rather professional in services provided."

"Everyone was helpful.Installation was professional."

"I am hesitant at calling your organization for service, as although I receive a technician to assist with the matter, I feel that lately it has been more of a sales effort on your part. I get it, that after a furnace reaches a certain age, it may make better financial sense to purchase a new unit rather than a repair. However being such a large expense, I don't want such a decision to be made hastily with the pressure of a technician."

"Arrived at time promised and took care of the issue keeping me informed."

"Matt explained what he did and what he found on my furnace."

"I am hoping the furnace tune-up was completed properly. I was dissatisfied about receiving the rebate forms and I have talked to 3 different people and still have not received what was promised."

"Friendly and easy to work with"

"never give perfect scores."

"Quick an efficient diagnosis of the problem"

"The service man arrived in less time than expected. He explained the service he performed and was very friendly."

"The young man was very polite and he made an extra verification before he came in the door. He was very knowledgeable and confident in his work."

"Two weeks prior to system failure it was give a clean bill of health during annual maintenance. Rollover switch safety feature was over ridden by tech causing possible life threating CO levels. CO levels probably were not checked routinely. Sooting of heat exchanger not detected. S"

"Efficient, good explanations, professional."

"Derek was polite and tolerant of my many questions and requests."

"Very good communication."

"Punctual, pleasant, neat in house,"

"Lindian and his associate were on time, friendly, pleasant, and very knowledgeable."

"I was told that I would get a rebate but the paperwork was not given to me. When I questioned, I was assured that this would be worked out. The technician appeared to know what he was doing and he was very pleasant."

"Matt was very friendly and thorough."

"Very knowledgeable. Nice guy!"

"Prompt and professional service from everyone."

"Had two same guys fr last year> Put shoe covers on whrn going in my living room>I have hardwood floors>"

"the service call was prompt - technicians were very nice and knowledgeable and the installation was done seamlessly!"

"Problem was identified and the correct work was completed"

"the installer, sales person were all very knowledgeable, courteous, and friendly"

"The rep was very friendly and showed me where there was a problem"

"Very professional"

"The representatives were prompt, friendly, professional and cleaned up after themselves."

"The technician was very professional and advised us of what he was doing during the visit"

"Their solving my heat problem when I came home from trip to find the house at 49 deg. He got my furnace ignition lighted until the new ignition part ordered could be installed on Saturday morning."

"arrived promptly, diagnosed and repaired problem as soon as possible"

"Parker was courteous and on time. Explained what was being done"

"The technician was extremely friendly and patient. Thoroughly checked basement for carbon monoxide, checked the furnace and replaced a filter."

"The tech was friendly, knowledgeable and timely in doing his service."

"Very good and professional service technician - although not really happy with carrier furnace"