Sunbeam Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 2,095 Reviews
julianne a.
buffalo, new york
"Had been using another popular H&C company for years who is supposedly the best, but Cullen was way more thorough than they ever were. And he and Matt were very polite. So happy I switched to you guys."
ralph W.
buffalo, new york
paige B.
lockport, new york
william L.
lancaster, new york
"Hunter and Hussein were professional, courteous and helpful. Hunter explained what they did during the visit in a down to earth, thorough manner. These two men represent your company and services in a positive manner."
gary E.
williamsville, new york
ralph H.
williamsville, new york
"Parker was very friendly, knowledgeable and thorough. Gave very clear explanations of issues."
steven S.
buffalo, new york
"Parker was on time, courteous and did what he said he would. In addition he was pleasant and answered all my questions about our entire system."
ray A.
cheektowaga, new york
cheri B.
buffalo, new york
"Very knowledgeable, examples everything to me.."
stan K.
sloan, new york
"great service"
elizabeth Z.
e amherst, new york
"All you technicians do a wonderful job!!!!!"
cynthia H.
buffalo, new york
jonathan H.
buffalo, new york
"Friendly and efficient."
hans T.
orchard park, new york
jennifer H.
north tonawanda, new york
"He called ahead to let me know when he was coming. Explained what needed to be done. Showed me what needed to be replaced and why."
linda S.
buffalo, new york
joel L.
lake view, new york
mr S.
grand island, new york
"Very thorough check of the boiler. Explained what he was doing and why. Competed in a timely fashion."
kathryn T.
tonawanda, new york
"Jim has been amazing and very concerned with fixing the problems weve been having"
marge H.
eden, new york
"The guy was kind and was here even before the time he was supposed to be and I like the way they always put booties on so thank you for that"
bill M.
elma, new york
jama M.
buffalo, new york
"Every time I call you guys show up on time thanks for making better"
darlene R.
buffalo, new york
"Was pleased with the job well done"
philip R.
buffalo, new york
ralph D.
buffalo, new york
"Always good service and friendly people"
jonathan H.
buffalo, new york
"Friendly and efficient."
joyce M.
medina, new york
"On time. Polite. Explain things to me so I understand."
james W.
wheatfield, new york
"Would have been higher except there was no apparent need to send 2 trucks and 2 techs"
wayne G.
buffalo, new york
"your tech went above and beyond ,even cleaned my filter"
cindy W.
cheektowaga, new york
"Tech, Mo, very helpful in explaining things that he did and never affraid to answer questions,"
keith S.
east aurora, new york
frank S.
buffalo, new york
craig J.
buffalo, new york
joseph M.
buffalo, new york
"Prompt service and informal information about our equipment."
heidemarie K.
buffalo, new york
"Prompt and friendly service"
theresa P.
buffalo, new york
"Ahmad was professional and friendly as always."
edward P.
amherst, new york
"The response for quick and appropriate"
samuel K.
buffalo, new york
"Technician arrived in his window, explained exactly what he was checking for and was extremely knowledgeable as each tech you guys have sent here has been. Overall a great experience as always and has me confident my furnaces are good to go for the winter."
frank S.
buffalo, new york
"Nelson did a great job explaining what was needed and got right to work. Appreciate his expertise and advise."
teneasha M.
buffalo, new york
"A1 service every time they visit"
sharon D.
buffalo, new york
"Technicians were right on time, mannerly, courteous, polite, friendly and quite efficient!"
beverly A.
buffalo, new york
david W.
buffalo, new york
david W.
buffalo, new york
carol B.
buffalo, new york
"reliable, trustworthy service"
melissa M.
buffalo, new york
"Thank you, Parker!"
zulawski K.
w seneca, new york
"Maintainance agreement leaves room for improvement. My hose from furnace to sink was moldy. Cost to repair aPLASTIC hose was over $300."
zulawski K.
w seneca, new york
"Colin was prompt, efficient and helpful"
brian D.
buffalo, new york
"Parker really know his stuff! He was very detailed in servicing my 3 furnaces of my triplex. I always feel confident when Sunbeam is here and Parker's knowledge and experience is top notch! Thank you Sunbeam."
stanley K.
cheektowaga, new york
kenneth K.
depew, new york
ralph I.
williamsville, new york
"Cullen called ahead, then arrived promptly on time. He was clean, polite and very knowledgeable."
carol R.
n tonawanda, new york
"The technician was very thorough and informative. He answered the questions I had."
frank S.
buffalo, new york
carma M.
buffalo, new york
"both gentlemen were polite and answered any questions I had. They were also prompt on arrival and completed work in a timely fashion."
jacob B.
clarence, new york
"Nelson was quick but thorough and explained step-wise what he was doing"
cindy W.
cheektowaga, new york
"The 2nd time around I was satisfied but not the 1st. 3 techs showed up for the original appt and did whatever they were supposed to do. After they left we has a few stops to make and I set the air on 73. When we got back the house was hot and the temp was 77. Called sunbeam,Mo showed up and said he rewired everything because the new trainie put wires in the wrong plcaes and that caused the problem. So far its working okay so good work Mo. Cindy Walczak"
deborah K.
grand island, new york
jacqueline G.
lockport, new york
melissa M.
buffalo, new york
"Ahmad is excellent. He diagnosed the problem and solved it. He is amiable, kind and smart."
david B.
depew, new york
"Michael Paulie is courteous, professional, friendly and knowledgable. He is a great representative for Sunbeam."
vito C.
hamburg, new york
"Good service"
fredrick L.
buffalo, new york
carol A.
west seneca, new york
pat C.
kenmore, new york
"Parker is always friendly and very knowledgeable and answers every question I have"
thomas L.
lancaster, new york
"The technician arrived on time and was very efficient."
patricia M.
buffalo, new york
robert K.
buffalo, new york
chris M.
getzville, new york
bruce J.
lockport, new york
"I was beyond impressed"
aleta M.
kenmore, new york
"Nelson and Mohammed were very thorough and so polite and pleasant!"
david B.
buffalo, new york
"Provided Professional services and explained step by step procedure."
cardinale G.
kenmore, new york
"The techs that arrived for the furnace was great but no one showed up to address our plumbing issue which we had added to our account and paid for."
tony L.
east amherst, new york
raymond G.
kenmore, new york
rosanna M.
grand island, new york
patricia M.
buffalo, new york
michaelene E.
buffalo ny 14224, new york
"Friendly, helpful staff"
tom S.
tonawanda, new york
"Service was excellent today, advise on furnace was appreciated"
sandra W.
buffalo, new york
"Very professional"
janelle H.
buffalo, new york
"Very professional, thorough and friendly"
tim R.
cheektowaga, new york
jim B.
tonawanda, new york
"Courteous, always on time. Available to answer my questions"
irven D.
buffalo, new york
"I have absolutely no paperwork whatsoever and your work you have done at my home. I dont understand how I can give you $2200 dollars and you give me absolutely unconditionally no proof that youve been in my home unbelievable then when I call to talk to somebody all I get is an answering service, I asked to talk to a supervisor nobody was available"
maurice S.
west seneca, new york
robert T.
buffalo, new york
"Very knowledgeable and helpful, polite and courteous."
andrew W.
niagara falls, new york
"Fast, quality service that's reliable and affordable."
donna G.
amherst, new york
"They were prompt and helpful in resetting my time in the thermostat"
connie W.
depew, new york
"Very pleasant and efficient"
lilly V.
buffalo, new york
"Customers service"
jennifer D.
buffalo, new york
aileen S.
buffalo, new york
"Notification and work excellent"
doris K.
buffalo, new york
"Very pleasant and professional!"
jim B.
w seneca, new york
"Very friendly and professional service technicians. I rely on their expertise to complete the job."
jerrell M.
buffalo, new york
debora M.
buffalo, new york
jay C.
east amherst, new york
"Excellent service"
beverly A.
buffalo, new york
"On time and very professional and courteous"
terry M.
buffalo, new york
"Very nice guy"
michael T.
buffalo, new york
"Very knowledgeable, explained in laymans terms"
mj D.
buffalo, new york
syed A.
buffalo, new york
beverly A.
buffalo, new york
"On time and found the problem and is ordering parts for me."
ann W.
buffalo, new york
"You never showed up and then when my dad called to see where you were they said someone called him and cancelled and no one ever called to let him know and he say there waiting while we couldve called someone else so when he called they told him he was on the calendar for the next day and then another no show and no call Ive used you before but this is very unacceptable and unprofessional and will likely not use You again"
jim L.
hamburg, new york
charlotte P.
buffalo, new york
"The technicians were on time, courteous and friendly"
regin T.
buffalo, new york
jack W.
orchard park, new york
cheryl H.
cheektowaga, new york
craig G.
buffalo, new york
"Professional technician"
mary H.
depew, new york
"Very good service"
michael Z.
buffalo, new york
"Excellent service!!!"
mary H.
depew, new york
"Issue not resolved. Had to call back and service out again next day. Now have to come back Monday."
rachel S.
buffalo, new york
"The guys are always courtesies"
valari Z.
cheektowaga, new york
"He did a great job"
helen D.
orchard park, new york
judith E.
buffalo, new york
"Both service teachniicans were thorough polite, friendly, and explained things to me about the AC unit currentl;y I have which is quite old."
howard P.
buffalo, new york
"Efficient and on time as promised"
melissa M.
buffalo, new york
"Cullen and all of your techs (Mohammed and Matt too) are problem solvers, they are meticulous, they devote their time to the customer's problem until it's solved."
jackie S.
west seneca, new york
"Quick response to our a/c problem -- great service."
ralph C.
buffalo, new york
"Prompt on time service."
aaron B.
buffalo, new york
"Expert performance"
kevin C.
amherst, new york
"You are the most trusted company I have received service ever since. of the two times I have used your service (air conditioning in the first place and plumbing this time), your technicians in both cases are honest, nice and professional. I will definitely use your services if I need, no one else!!!"
martha M.
tonawanda, new york
aaron B.
buffalo, new york
"Fast service, friendly plumber."
michael Z.
buffalo, new york
"Received excellent customer service and overall a great experience."
mark P.
grand island, new york
"Superb work, Very nice and quick in his work. Give him a Raise!"
emanuel L.
niagara falls, new york
"I had to have 3 times your men come and fix or verify the job that was done because I had lost faith in your company after the first worker that was sent to my home, he left and water was dripping on the floors. The way the piping for the washer and drain were installed it looks like my 7 years old son did it. The new drain was connected to the old drain with the wrong parts. I had another plumber coming in and he was stunned by the work was done in the apartment. The second plumber he knew what he was doing, he cared of the work he was doing. His side of the job was done very good. But the first plumber if I may be honest looks like he needs to redo his training. Very disappointed with his work."
rosanna M.
grand island, new york
kenneth K.
amherst, new york
jeanie H.
buffalo, new york
"On time, professional, courteous, KNOWS his business, absolutely informative per my bathroom and what's needed to be done in the future, Love Sunbeam"
david H.
buffalo, new york
"Kind, clean, knowledgeable technicians"
edward P.
amherst, new york
mary T.
williamsville, new york
lisa S.
blasdell, new york
judith G.
hamburg, new york
"Service representatives were very courteous, knowledgeable, and professional."
judith G.
hamburg, new york
"Service representatives were very courteous, knowledgeable, and professional."
ross H.
north tonawanda, new york
"Dennis was a very knowledgeable and helpful"
patricia B.
buffalo, new york
"Jim was super & helpful in responding & resolving the latest numerous service calls. He went above & beyond to communicate the problem with my daughter as well and reassured me it was nothing did."
roslyn S.
buffalo, new york
"the man is very nice and knows what he is doing"
greg C.
amherst, new york
susan m.
orchard park, new york
"Wrong info given over the phone"
charlene V.
buffalo, new york
"Mohammad is very professional and knowledgeable."
william B.
buffalo, new york
"Satisfied because he explained everything that was being accomplished."
andrea A.
buffalo, new york
"Very nice technician"
peter L.
buffalo, new york
"The problem continues after 3 visits to our home."
jamie L.
amherst, new york
"All of your employees, (schedulers, techs and sales people) are the nicest I've dealt with in WNY. Today Matt was very knowledgeable and we felt comfortable with him in our home."
patricia B.
buffalo, new york
"Jim has been the best rep to come out by far & took time to explain things"
patricia B.
buffalo, new york
"I have called at least five times in the last two weeks and Im still having issues its getting ridiculous"
michelle W.
buffalo, new york
"excellent work done, for sure those machine furnace and A/C needed this service, everything was checked and cleaned"
norm O.
cheektowaga, new york
john&judit P.
amherst, new york
"Mo, the technician was very personable and professionable."
peter L.
buffalo, new york
"The technicians were timely and efficient."
mary ljungberg L.
buffalo, new york
michelle l.
niagara falls, new york
julia v.
buffalo, new york
"He was very professional and explained everything he was doing also answered all my questions without hesitation."
melissa M.
buffalo, new york
"The consistent high quality of your technicians."
patricia B.
buffalo, new york
"I was very happy with the whole thing"
nicole K.
buffalo, new york
"I am satisfied with installation . One bulb was damaged requiring a second visit but everything was done professionally"
salliann p.
west seneca, new york
"Technician was knowledgeable, explain things as he went."
brian D.
buffalo, new york
"Stayed steadfast until was able to diagnose the problem and replaced the part with success. Both were proffessional, very polite and friendly."
chris H.
lancaster, new york
"technicians were friendly and efficient"
joan B.
north tonawanda, new york
"They were very honest. They talked directly to me so I knew what they were doing. When finished they made sure all my equipment was functioning properly."
nick R.
williamsville, new york
"tech did a great job"
susan R.
lancaster, new york
"My first experience was very questionable. The beginning and end result. I was mis quoted and double charged. I refused to pay and decided I would wait for a manager to call and settle. No one ever called for payment or to ask what happened. When my annual renewal was due that all changed, THANK YOU TO General Manager Matt Kulik. Matt not only recalled the incident, but Matt personally called me to rectify the situation AND to understand my point of view. Matt sent out a very knowledgeable employee, but he did the service AND the part AT NO COST. No service or parts cost. Matt took the time to call and talk to me personally. I was highly recommended to Sunbeam by a relative, so I expected a different result than my first experience, Matt Kulik changed me and renewed my faith in general to services needed and to Sunbeam. THANK YOU MATT! You have represented your company in a way THEY, and you should be proud! All companies need more Managers like Matt."
patricia B.
buffalo, new york
rodney K.
buffalo, new york
"Great guys"
vincent T.
buffalo, new york
"The AC is running perfectly!"
dan W.
buffalo, new york
"Professional, personable, great work, all around perfection. would go higher but score stops at 10."
mary grace K.
west valley, new york
"Technician was professional and on time."
eugene V.
getzville, new york
"Very friendly and professional technicians"
chrystina F.
cheektowaga, new york
"Courteous, friendly, prompt service"
ms jane morgan M.
amherst, new york
"the service man was excellent."
bill J.
wheatfield, new york
marge K.
akron, new york
"Service and equipment checking went fine. Dont think I needed two service reps to complete the maintance on a/c. Makes me think you were planning to sell me some accessories for unit"
mr johnston J.
buffalo, new york
heidemarie K.
amherst, new york
kevin C.
silver creek, new york
"The technician was very professional. All the work he did was done efficiently. Very informal of the work he performed."
patricia W.
amherst, new york
larry S.
eggertsville, new york
marge H.
eden, new york
"He was very kind and knew what he was doing and helped me out with any questions I had"
james B.
lakeview, new york
"Arrived on specifies time, if there are any problems I get a call. Nice."
jamie L.
amherst, new york
"I get the same technician every time. He remembers the status of my appliances. He is very prompt, knowledgeable and friendly."
maria M.
buffalo, new york
susan R.
gasport, new york
david H.
amherst, new york
"the technician was pleasant, and knowledgeable. the supervisor that came with him was pleasant and greeted me as he had been to our house before."
erick K.
buffalo, new york
mr wood W.
e aurora, new york
"I always get skilled, experienced, knowledgeable technicians for my annual inspections. My latest inspection was done by Jim. There was an after-inspection service call to address an issue and again I had Jim. Super-qualified. He is the Best in my opinion. Thanks Jim!"
marge H.
eden, new york
"Hi was on time and very easy to talk with and I feel he knew what he was doing"
rosevelt S.
depew, new york
"The tec explained what service they provided when the job was complete."
diana W.
kenmore, new york
"Professional and knowledgeable team members."
elizabeth Z.
e amherst, new york
pat C.
kenmore, new york
mrs - krajewski K.
w seneca, new york
"JIM WAS THOROUGH, COMPETENT, AND GAVE THE BEST TUNE UP I have ever had with your company!!"
mrs - krajewski K.
w seneca, new york
"In all the years I've been you, there has never been a serviceman as helpful and hard working as Jim."
jim joan bushen B.
w seneca, new york
"Sunbeam takes care of our furnace, AC, and now plumbing. Very pleased with the service."
david L.
amherst, new york
"I was going to be charged $170 just to have someone come out. The price of a new thermostat is the same. I could have lowered this $120 if I became a member; membership to a HVAC service company is ridiculous. Just charge people the same amount. The cost is so high that your company employees have learned it's better to diagnose the problem over the phone for free, and sometimes the recommendation is to just buy a new thermostat. So your charging model is flawed, basically gouging your customers. Thankfully you have very good employees who seem to recognize this, which I appreciate a lot. All of the above is the rationale for my rating of 5 here and below. I'd definitely recommend to friends/neighbors etc., but I will preface my advice to a friend with all of the above. I gave a 1 for the last item (price) because I just bought a new thermostat instead."
paige B.
lockport, new york
shirley L.
tonawanda, new york
shirley L.
tonawanda, new york
steven S.
buffalo, new york
"Ahmed was thorough and thoughtful and explained anything I asked. We have used him before and will ask for him again."
pat W.
niagara falls, new york
"When the tech went over his findings he mentionned that there was some sort of safety cover that was missing on the outside electrical unit. His other tech that was with him gave me quotes for service on this issue. I asked why in the previous years that I have had your service that nobody mentioned or pointed this out to me. Their response was that the other techs were young and inexperienced and did'nt know. This sent red flags my way, as I have trusted your company to be honest with me and up until now, I am wondering if this was a sales pitch. Therefore the rating."
andrew W.
niagara falls, new york
"The service is dependable, and when people like Matt and Ahmed show up, it gives any person confidence that they'll do the right and best job."
chris C.
buffalo, new york
"You didnt show up. Not a call, nothing. My window was 8-10. At 11:30 the tech rang the doorbell. I had left by then. No call to reschedule either."
edward P.
amherst, new york
chrystina F.
cheektowaga, new york
"Courteous, takes time to explain what theyre doing and why"
lucille G.
buffalo, new york
"Great service - knowledgeable technicians"
diane I.
north tonawanda, new york
"Good and timely service."
james G.
buffalo, new york
"Comprehensive service"
jessica H.
amherst, new york
"The technician was very thorough and explained what he was doing and looking for with the preventative maintenance."
nadia N.
buffalo, new york
"I was very happy to see my basement pipe unclogged After being disappointed by the other company didnt get the job done but still charged me for it??. But Those two guys that were sent by sunbeam did wonderful job. I dont remember the names but I am pretty sure you know them. I was very thankful for their services. My words cant explain enough how thankful I am for the wonderful job that was don by your employees. I cant even thank them enough very respectful and hard working people ????????????"
wayne M.
silver spring, maryland
"Polite curtious and professional"
linda S.
buffalo, new york
jonathan S.
buffalo, new york
wittek W.
buffalo, new york
"A pipe was moved. We were afraid of carbon dioxide. Called..they came in a couple hours. He fixed it and was very he could help in a hurry. He was great"
patricia W.
amherst, new york
patricia W.
amherst, new york
dennis H.
bellevue , kentucky
"on time ,friendly and professionally"
mark H.
lancaster, new york
heidemarie K.
amherst, new york
"Very prompt courteous service"
cordell R.
buffalo, new york
"number 7 say it all"
moan M.
buffalo, new york
lon S.
williamsville, new york
"We had a intermittent noise issue with our furnace, the week of Jan 30 and again on Feb 6. Service Expert technicians came three times (Jan 30, 31, and Feb 6) and with great patience and good will thoroughly examined the furnace and humidifier. While they were unable to find the source of the noise, they did what they could and assured us that the furnace was working efficiently."
james W.
buffalo, new york
"Rapid, professional and courteous service when needed. Staff and technicians very knowledgeable."
sandra M.
buffalo, new york
joseph G.
lackawanna, new york
ronald (ron) E.
knoxville, tennessee
"The Technicians (Gur and Jacob) arrived on time after proper notification. The work performed was excellent. All in all, they were professional, courteous, and informative. Kudos! NOTE: I may have misspelled one name and apologize."
james M.
depew, new york
"It is easy to schedule appointments, the technicians are friendly and knowledgeable and they do a great job."
william S.
cheektowaga, new york
"Past experience"
marge H.
eden, new york
"Very professional and kept going till the problem was solved"
marge H.
eden, new york
"They were always on time and what I liked best was they covered their shoes when they came int my house"
mr schrader S.
buffalo, new york
chrystina F.
cheektowaga, new york
"Courteous, took the time to answer, explained everything that was being done"
antoinette H.
buffalo, new york
paul H.
niagara falls, new york
"They were very professional."
helen T.
grand island, new york
"They were on point with each check and job they did."
james B.
buffalo, new york
"Technicians were professional, knowledgeable and efficient"
beverly T.
north tonawanda, new york
"on time and service done quickly"
tom F.
lewiston, new york
"Best heating and cooling company Ive ever worked with hands down. New system installed last summer and I was very impressed by the quality of work and knowledge of your techs. My first service appointment yesterday and you were saving even more great service and professionalism with Ahmads service visit. He was very thorough and showed me additional options of my system and how to work them. Outstanding service thank you!! One other thing, I was also super impressed that I received a call about an hour before Ahmad arrived as I requested so I could leave work and be home for him. That never happens!!"
mr schrader S.
buffalo, new york
gwen T.
medina, new york
"Techs came to clean boiler, we have a Mitsubishi heating/air conditioner unit, not a boiler!! When they called to schedule this service I told them NO boiler and exactly what we have. Not the techs fault but whoever does scheduling!"
karen B.
west seneca, new york
"I'm glad you have this program! I could never have done this without you!"
james S.
newfane, new york
"With the exception of this apparent communications problem, you have done well. But you need to review this one. I called because of the blizzard to find out if you were coming for my scheduled sales call. The guy who called back didn't know it was a sales appointment, and verified you were in a travel ban and only doing emergencies. He told me I'd have a follow up rescheduling call which never came. So yes I plan to continue with you, but no there wasn't a visit for me to take a survey on."
robert P.
buffalo, new york
"Terrific, reliable service, especially in emergencies. Knowledgeable techs. Would not recommend to someone pinching pennies; business model seems to be no breakout of labor costs but inflated parts pricing to compensate. However, given the first two sentences above, for those that can afford it, it's worth it!"
christine H.
cheektowaga, new york
"Technicians are friendly and knowledgeable"
chris M.
getzville, new york
ted S.
kenmore, new york
"The quick response and email notification"
amanda H.
buffalo, new york
"quick and efficient. professional"
cedric B.
buffalo, new york
"Excellent technicians , wonderful service"
jacob B.
clarence, new york
mary B.
niagara falls, new york
"You get a live person on the phone"
james M.
clarence, new york
"Service has been consistently good and professional, as well as honest."
jay C.
east amherst, new york
"Excellent, professional and courteous service"
vicky H.
buffalo, new york
beverly A.
buffalo, new york
david B.
depew, new york
"Outstanding service"
mary B.
niagara falls, new york
"Very expensive"
lilian M.
lackawanna, new york
"Over price, experts are excellent, price way too much, difficult to get hold of anybody on phone solve the issues, I still waiting for my receipt from service, all I talked to was person overseas whichs hard to understand"
vicky H.
buffalo, new york
shamara B.
buffalo, new york
yvonne S.
buffalo, new york
joan U.
buffalo, new york
"Prompt service, Staff always friendly and gets work done asap."
mr james J.
buffalo, new york
"service was very good very nice guy new what he was doing."
robinson R.
buffalo, new york
"Because you have done work for me many times and I was very satisfied"
james G.
hamburg, new york
"We were out of town when the recent snow storm hit Hamburg, NY. While we were away, we received hourly Service Urgent Alerts. We called Sunbeam regarding these emails three times in an attempt to address. Each time, we were told that we would need to speak with a technician to address our issue. However, a technician never returned our calls. As a result, we returned from our vacation earlier than planned so we could go to our property to determine status of our furnace, heat in our house, whether we received water damage due to broken pipes, etc. We scheduled an appointment to have someone come to our house upon our return. Luckily, we met with Ahmad Hamideh who immediately addressed all of our questions and concerns. When I respond to the following "most recent" survey questions, I am responding our feedback on our meeting with Ahmad, not the prior calls that we had with call agents prior to our meeting."
arthur G.
niagara falls, new york
"I called 3 x to get a invoice for work done on 11-25-2022"
mrs bassham B.
buffalo, new york
"Got to actually speak with a live human being upon calling. Service was efficient and the technicians were polite, smart and took care of the issue"
joy B.
east aurora, new york
"They were polite, very efficient and knowledgeable."
nancy S.
tonawanda, new york
"Sunbeam truly has a 24/7 service. When the furnace stopped working (installed only 4 months ago) I was understandably upset. Everyone I dealt with, from the call center to the techs, were kind & responsive. To add to my anxiety, the furnace kept going out shortly after they left the house! But they did come back & didnt leave me in the cold. Mohammed took the time to install a temporary thermostat to keep the furnace running. Mohammed, Cullen & Justine: thank you so much."
dennis P.
grand island, new york
"Quick response; quality, efficient service"
robert V.
depew, new york
"I have not received my receipt for payment from the first technician that came to my home. It was almost impossible to get someone to return a call to me. The actual technicians that completed the work were great. I have called and asked several times for the receipt to be sent to me with no success."
mark B.
amherst, new york
"Very professional. He also threw away old filters that I did not know were in my home's crawl space."
dennis P.
grand island, new york
"Quick response; good service"
theresa B.
buffalo, new york
"Always on time, courteous, helpful."
amanda S.
tonawanda, new york
"Too much to type."
andrew W.
amherst, new york
edward P.
amherst, new york
"Always timely and professional responce"
stanley K.
cheektowaga, new york
mrs kowal K.
buffalo, new york
"The tech were very friendly and efficient. Matthew Schwartz was extremely helpful with the finance yhank you so much for sending him. He deserves to be commended for doing doing his job so eell."
mrs mancuso erin M.
tonawanda, new york
"I had difficulty with a new thermostat. Jim came here twice and did a great job helping me with that. He went above and beyond in heling me. I will request him again when I need service."
andrew W.
amherst, new york
"He was courteous and explained things very well."
mary M.
cheektowaga, new york
gabriel C.
williamsville, new york
"Well trained technicians Accurate appointments"
particia K.
buffalo, new york
"The people I have been in contact with are honest, caring and knowledgeable. You couldn't ask for anything more."
patricia B.
buffalo, new york
janet W.
eggertsville, new york
"Nice and capable technician speedy service"
stanley K.
cheektowaga, new york
julissa O.
cheektowaga, new york
"Good service"
particia K.
buffalo, new york
"Best tracks in the world!!!"
gabriel C.
williamsville, new york
"Very professional Excellent appointment choices"
julius B.
buffalo, new york
george N.
cheektowaga, new york
"At furnace maintenance I noticed there was a loose screw which was not taken care of and they forgot to put the switch back on I also did not care for when they took the old filter out they just threw it on the ground if it was not for those things I would have given a higher rating"
lewis B.
buffalo, new york
"The service was excellent and the workers were friendly and polite"
mr titran T.
grand island, new york
"Call center not very effective, appointments frequently rescheduled, follow up is spotty."
paul H.
grand island, new york
ray A.
cheektowaga, new york
"it went great"
paul H.
grand island, new york
"Dependable service"
erick K.
buffalo, new york
"Tech was ontime and was very thorough and courteous"
ms guarino G.
amherst, new york
john B.
buffalo, new york
teneasha M.
buffalo, new york
semonian S.
tonawanda, new york
diana W.
kenmore, new york
"Louis kept me informed about the arrival of the technician and Parker was friendly, thorough and professional. I'm a Parker only fan now!"
ms guarino G.
amherst, new york
mark W.
grand island, new york
"Prompt, reliable, friendly service"
jonathan H.
buffalo, new york
"They showed up on time, were courteous, completed the work in a timely matter, and as far as I can tell, they did a very good job."
jaleylah T.
buffalo, new york
james B.
lakeview, new york
"Good service and knowledgeable."
teneasha M.
buffalo, new york
suzanne B.
e aurora, new york
mark P.
grand island, new york
"Came early, was friendly, and explained what he was doing."
micki R.
amherst, new york
"Sometimes I feel pressured by technicians"
james K.
hamburg, new york
james B.
lakeview, new york
"very good service."
paul S.
kenmore, new york
"QUICK AND EASY REPAIR"
noel C.
tonawanda, new york
"Service is very good ."
kathleen p.
buffalo, new york
"ive used sunbeam for years...i love them"
peter E.
tonawanda, new york
"Salesman was very polite n helpful"
eric M.
buffalo, new york
"Excellent service"
paul S.
depew, new york
"Competent staff"
lynnette D.
barker, new york
kathy B.
grand island, new york
melinda H.
alden, new york
"The did a great job , but I felt belittled when they found out how my payment was goin to be made . When it was coming out of my pocket they could come the next day . When I needed help from social services I waited for WEEKS for service"
linda B.
town tonawanda, new york
"pleasant, efficient"
chuck A.
getzville, new york
"Extremely professional approach, answered all my questions and very informative of the benefits of a new tankless water heater. Didnt feel pressured but will definitely do business when the time comes. Parker was great."
joe & doris P.
buffalo, new york
"service was very good, lets see how it works in a longer timeperiod"
robert K.
buffalo, new york
"Great Service"
sandra M.
buffalo, new york
"Reliable work"
melda T.
buffalo, new york
elizabeth H.
buffalo, new york
"Your employees are always courteous helpful and go the extra mile to make sure i am satisfied with service."
brad C.
williamsville, new york
joe dori poodry P.
buffalo, new york
"I'm satisfied with the service. All was finished quickly and I assume well done. But, no one is perfect/"
linda A.
buffalo, new york
"They are very efficient professional and they came on time"
sandra M.
buffalo, new york
melda T.
buffalo, new york
"They have excellent service and the techs are very knowledgeable, polite and treat the customers great"
karen vanthoff V.
grand island, new york
"Easy to get appointment - even in a rush. The service person is always knowledgeable and polite."
patricia D.
west seneca, new york
"Technicians were friendly and informative."
pat W.
niagara falls, new york
"I like the service and feel confident about the work that is done"
lilly V.
buffalo, new york
"The tech was very helpful and courteous"
pat W.
niagara falls, new york
"I am very satisfied with them and I feel good knowing if something goes wrong, they will assist me."
minerva M.
buffalo, new york
summit G.
elma, new york