Sunbeam Service Experts Heating & Air Conditioning Reviews

"I always receive superior service from the sunbeam technicians."

"Technician (Matt) was very knowledgeable and helpful in answering my concerns. Very courteous as well."

"Lindian was very pleasant and efficient and clear."

"Was here in timely manner, went to work, put booties on to protect our rug. He explained what he was checking during the process, and was very informative"

"Great tecks! Respectful, quiet and great guys."

"He was very thorough and done an awesome job"

"Matt came out immediately and diagnosed the problem"

"The Service expert was very helpful and clearly explained what he was doing and why."

"Helpful"

"very professional service"

"Quick and efficient"

"service was the best"

"The technician was very knowledgeable and fixed the problem and also offered advice to prevent future problems."

"3 separate technicians could not diagnose the problem with my furnace. They were very understanding, professional and informative. The GM Matt was very understanding and provided a full refund regarding the failure and miss diagnoses of my heating system."

"Thorough, worked through the problem carefully"

"Technician did not show up for appointment on Thursday, November 7th between 4-6. This is happening too frequent with me."

"Matt was very helpful, explaining the problem at hand and what was necessary to rectify the problem."

"The technician was extremely helpful, explaining everything that was being done. He was also very friendly and prompt with his service."

"Matt is thorough and efficient"

"The tech. was very informative of the installation and was very personal. Couldn't ask for better service."

"excellent job....very knowledgeable"

"Well informed"

"Matt was on-time, courteous, and explained things well. He covered his feet when entering my home to protect my floors/carpet."

"They were very thorough and consise in their communication as well as their execution."

"Parker was polite, answered all my questions, educated me on furnace maintenance and completed his job in a timely fashion."

"There was no cost breakdown when the cost of the repair was presented to me. As a professional I expect this would be standard practice."

"The technician didnt seem to want to be there he was tired. Tried for a bit to get the pilot lit i told him we had a issue last yeae and dust might be clogging it. He said no gas was gwtting through that we needed a new gas valve cost almost 1000.00. Yesterday my son and his friend cleaned it out and the pilot lit with no problem. Glad i didnt spend the 1000.00. Might need to train employees better!"

"did what they were supposed to do."

"yes I was very satisfied"

"Very timely and quick. Took time to explain every thing."

"Technician on time, quick work, courteous, no drama."

"Did an excellent job. Asked if anything needed to be checked. Had part3 on truck."

"Sales Representative and consultan are always curious."

"Very Efficient in his work."

"Very efficient"

"Arrived early in the time window and gave me great advice to fix my issues."

"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."

"Arrived on time. Performed his inspection thoroughly and expeditiously. Offered helpful recommendations. Very courteous."

"Technician came on time, inspected our furnance in detail and installed a new digital thermostat at our request."

"Nick was polite, friendly, and knowledgeable. Couldn't have had a better experience having our furnace checked before winter. Think we have found our go to person and company for heating and air."

"good service"

"He was knowledgeable and efficient."

"Matt has provided service for us before. We find him knowledgeable, friendly, and helpful. He's always welcome here."

"Very knowledgeable and helpful"

"The technison cleaned out my furnace and gave me a new filter dated to let me know when I need to replace it. Told me about condition of my furnace and if any part had to be replaced now. He said it was in pretty good condition for being an old furnace. (19 yrs. old) Very courteous young man!"

"Very efficient- answered all my questions"

"Matt is thorough and focuses on customer service. I would request him if I could for all future visits."

"Courteous explained everything listened to what I had to say"

"personable and smart techs!"

"on time curteous"

"Always receive prompt and courteous service"

"He was on time and finished in a reasonable length. Plus Matt was very pleasant"

"Courteous, helpful, efficient"

"Matt was very courteous and professional."

"Because they did a good job."

"Courteous, efficient, and friendly tech"

"Here on time, very professional and concentrated on task."

"Polite and informative"

"Knowledgeable technician. Gave helpful information without pushing a service plan. Friendly and professional."

"Very professional and friendly. Get the job done nicely:)"

"Very pleasant, found the problem quickly."

"Thorough check of heating system and explanations of what was done."

"Providers were prompt, courteous, knowledgeable and efficient. They followed up after install and returned to tweak thermostat and replace condensate pump that failed from an earlier install less than a year ago."

"Technician was great. Nice, pleasant, knowledgeable"

"Politeness and quality work."

"Your technician was on time, he was very courteous, and informative."

"Forrest was very informative and pleasant"

"The service technician was amazing. Very friendly. Wonderful explanation of what had happened, what had been replaced. Very respectful of the property. Absolute pleasure!"

"Technician was very knowledgeable and I trust his work"

"Matt was very helpful and honest and did a great job fixing and recommending things for me."

"quality installation. Very knowledgeable."

"The power vent had to be adjusted and Nick got here early and did a great job !"

"Very high price. 33% higher than others"

"No charge due to homeowners having fan on ON position in error."

"Roger did explain install of Humidifier and how to operate. Anna did nice work with my condenser unit - made sure to clean unit which was important to me."

"Excellent technician, nice, fast, efficient"

"Anna was on time, answered all my questions and was extremely easy to work with."

"New a/c was a ripoff and misrepresented by salesman who then gave me bd answers to my questions"

"The technician who came first, did nothing that can be considered as AC tune up. He was here for 5 mins and decided that the unit needs refrigerant. The second guy who came in again was here for barely 5-10 minutes, and yet I was charged for 2 pounds of refrigerant!!. How could you put 2 pounds in less than 5 minutes! I know infusing this thing takes longer than that. In the end I was charged close to $400 for about 1/4 lb of refrigerant. I am not satisfied at all, and I think I was taken advantage of. Please explain to me how you could put 2 pounds of refrigerant in 5 minutes, and how your AC tune up includes no tune up at all, or I will have to seek answers with consumers bureau and share my experience online"

"Solved problem quickly."

"Matt was professional, courteous and most of all, restored our air conditioning."

"When my ac stopped working on a 90* day , I called several services and Sunbeam was the only one who immediately responded and sent someone out. My technician, Matthew was very personable and knowledgeable, about my unit, and knew exactly how to get it back working . Thank you"

"Nick was prompt, courteous and knowledgeable. Forrest was very helpful in arranging for my specific needs. Good guys!"

"Instantly found a leak in the exhaust system."

"On time, did thorough check"

"Service tech was very knowledgeable. He explained the issue with air conditioning with expertise"

"He explained what he was doing and why"

"Pleasant professional team"

"The AC is working, again, even though it cost a bit to replace the burnt-out part."

"Both technicians were professional and friendly"

"Polite, capable, knowledgable"

"Matt was awesome ! He provided outstanding customer service & was just as courteous and professional as could be."

"Quick response very informative and friendly"

"Everyone I have talked to was ao nice ans helpful"

"quick"

"nick went over both of my AC units and gave me tips to keep it running good"

"Service was fine. Joe had to come back because he wired the wires backward."

"tHEY GAVE METHE INFO I NEEDED TO TAKE BETTER CARE OF MY SYSTEM"

"Tech arrived but he was given the wrong part."

"Honest, not pushy, very informative and cared."

"Because of Nick's help in answering questions I asked. Because he helped me clean out the leaves that got in my cooling system."

"Joe was the FIRST technician that solved my issue with the filter! I told all the others to no avail. He really knows ALL aspects of his job, is very down to earth, easy to talk to, respectfully, answered all my concerns, and hosed down the air conditioning unit! He is worth his weight in GOLD!"

"They did a great job. Very professional and curteous. Answered all my questions. Would have given a 10 but they left my kitchen door open and the dog got out and was halfway down the road."

"The job was well done."

"He explained what he was doing and seemed knowledgeable."

"Refer to posting on Facebook"

"Tech was very polite, knowledgeable, and professional"

"I had no heat. Problem was determined, part was required and said part was ordered before Matt even left my driveway!"

"Very Professional. Informative"

"Very professional and we'll informed about company services and cos t and paying options."

"technician was polite and friendly explained offers, alternates, and add-ons to requested services"

"The inside of my A/C unit was not cleaned. Leaves and old tree debris are still inside the unit. Only the outside was hosed."

"The tech did the usual great job !"

"Very thorough."

"Everythings fine and working."

"I felt he was very knowledgeable, patient and answered all our questions and informed us of various options."

"Dennis provided a good overview of AC options and possible installation alternatives. But, we were promised a quote for the AC installation no later than Friday morning and it is now Monday evening (Monday is a holiday) and we were never contacted with a quote or to explain why there might be a delay in providing a quote. That is disappointing."

"Very knowledgeable,helpful and pleasant technician!"

"Needed to be done but always costs more than expected"

"Matt is a GREAT technician and cares about what he does and explains things to us. We love him and want Matt A as our only technician! :)"

"Very knowledgeable - but concerned that no one called me with the follow up appt"

"Matt was friendly, knowledgeable and professional."

"very thorough and polite."

"prompt service and very pleasant servicemen"

"Technician was professional, courteous and proficient."

"Roger is very knowledgeable."

"Good suggestions for energy efficiency"

"Very professional and efficient and he had some useful hints on operation."

"Very professional, answered all my questions."

"Helpful..fixed problem. Thoroughly explained what he did. Clean and efficient.?"

"Timely, efficient,curtious, easy to talk to, nice workmanship"

"Matt was wonderful and went above & beyond with his service"

"Jake and the techs in training were knowledgeable, professional, and kind. They did an outstanding job."

"He was competent and friendly."

"Arrived as scheduled was got right to work. Very systematically performed the maintenance for the cooling season.Very professional."

"Both techs were very polite and informative. Cleaned up work site, still need to return to finish up with CO/smoke detectors, charge check when warmer out."

"On time, courteous and competent"

"Joe is always very thorough and informative. He answers our questions honestly. We are always satisfied with his work."

"courteous, informative & timely"

"Very Satisfied: My Tech Jim was also one of the installers of my system last August. He was very familiar with the system and =was here to replace a MERV 16 filter element. He did it quickly and with ease. He was personable, professional and answered my questions. We had a friendly chat. All Sunbeam techs are first rate professionals yeet also regular gals and guys."

"The technician was on time, efficient and friendly."

"Matt is very knowledgeable, thorough, and concerned about doing a satisfactory job"

"Courteous, knowledgable"

"The technicians are very knowledgeable and do a great job."

"Did not cAll before."

"Joe provided complete and thorough service. He was engaging, polite, industrious, professional and patient. He explained what he was going to do and at the end explained that he didn't have the correct filter in his truck for my style and that he would have it ordered and would return to install it once he had it. In the interim he installed a same-size, perfectly fine filter but one that wasn't the deluxe version that I use. I was very pleased with the service Joe provide."

"Polite and efficient"

"Matt provided excellent customer service. He explained each step of the process in how the billing would occur and when looking at the furnace."

"Very professional techs"

"There for 15 minutes for $107 went from thermostat. Maybe about $50 home depot to control board $857 to a new furnace for $2500."

"Not entirely confident in his work."

"Courteous, knowledgeable, efficient, answered all my questions, explained what they were doing and looking for."

"Problems with the repair"

"Perfect service performance"

"Perfect service performance"

"tech was very efficient"

"Clean, courteous, and fast."

"Your technician came to the house and diagnosed our furnace problem as a fan limit switch was bad. He said he couldn't get the switch for two weeks and the part would cost $418.00. We told him that would not work for us as we couldn't go that long without heat. I called my father and he went on line with the part number and located the part and had it sent over night. He came over the next day and installed the part for a cost of $39.00 for the part and $38.00 for one day shipping. I can understand you might double the cost of the part to the customer but $418.00 is like stealing to me. We bought this furnace and had it installed by your company in 2011 and am wondering how much you overcharged us for that. My belief has always been that if you treat someone right they will tell ten people and if you treat them wrong they will tell one hundred."

"Helpful, friendly, knowledgeable"

"Did quickly provide assistance isolating the issue"

"Dehumidifier broken all yr water left off last tech all season so now defective I feel ripped off by sunbeam they should replace whole product for free. Itleaked months after first installed 2017 never had so many defective attachments to my furnaces"

"They were very professional and diligent"

"Your service representative was courteous, helpful, full of good suggestions, and our furnace and boiler seem to be working fine."

"Fast polite"

"On time and provided detailed explanation"

"Courteous and efficient"

"My service expert was Matt and he did a great job and saves me $1000. Jeff came our and said it was the motherboard but is wasn't. Matt came and took his time to resolve the issue and point out the correct cause of failure."

"Matt was able to resolve issue quickly."

"He gave me updated information about the condition of my furnace."

"They went above and beyond to get my heat up and running without over charging me."

"The gentleman knew exactly what they were doing represented your company very very well"

"Resolved our furnace problem."

"Tech arruves within scheduled time and is very knowledgeable. When I call I know I can depend on good response and good service."

"Jake was great!"

"Technician answered all my questions. Provided options."

"Well 1st of all. I had matt come because of a noise my furnace was making. It was the inducer motor, he tryed to tell me i needed a WHOLE NEW FURNACE. really just for a motor. Well i DIDNT. my brother in law came we bought the part for only 151(they were charging 862) furnace works great now! AND i just had them.out for a tune up on jan 7th but when we opened up the furnace ot had dust everywhere. Like what did this technician do for 72 bucks, change a filter!!! Unreal, how they tryed to take advantage of me because im a women.!!!"

"Everyone was easy to talk with and very professional."

"The "experts" arrived soon after I called and immediately found my problem. It was fixed temporarily until the part needed (should be in a couple of days) arrives and the tech will replace the temporary part with the new one."

"polite, thorough, clean"

"Nice people, good service. Having to wait 4 days with no heat was a huge down fall for us."

"The tech was on time (actually a little early which was great!), very pleasant and knowledgeable."

"Prompt, experienced service."

"Matt arrived on time, covered his boots in this nasty weather, went right to work and informed us of a money-saving filter sale, which we were grateful for. Very friendly and pleasant."

"Service provided immediately. Technicians here replacing boiler were just super! Professional! Helpful! Friendly! Absolutely the best!!!"

"He was professional and went to the the problem."

"Top shelf service and best technicians I've ever dealt with"

"Repair completed quickly with a thorough explanation of what was needed and why"

"Seemed very knowledgeable and curtious"

"On time, friendly knowledgable(sp) clean neat!!!"

"Friendly knowledgeable and courteous!"

"Identified Problem. Fixed quickly. Just really expensive."

"I received service within 3 hrs of my call. Matt was up front about possible repair needs. He went out of his way to procure the part needed and was back within an hour to complete the install of the new part. I appreciated the timeliness and prompt install."

"The tech turned off the humidity control on my power vent which had caused the vent to run continuesly for no reason !"

"Awesome tech. Explained everything; was considerate and made recommendations."

"Joe was very thorough & explained everything he did. He improved the functionality of our wireless thermostat as well. Excellent service from Joe!"

"I would have given a 10 but the technician, when checking the thermostat, loosened the batteries and did not reconnect it to the wall properly, so we woke up the next morning with a very cool house because the thermostat was no longer communicating with the furnace."

"The tech did a great job as always !"

"Professional and courteous and efficient"

"Everything went great."

"Technician wanted the problem solved as much as I did."

"He showed up in the night, and spent much time explaining all options thoroughly. Made my wife very comfortable with everthing."

"He got the heat back on."

"Very timely service on a holiday. Repair was made and service man was very pleasant."

"The job was well done but technician failed to take shoes off or cover his shoes when going into my basement. I have a note in my entrance which requests this"

"Matt arrived as scheduled, explained work and made recommendations."

"Joe responded quickly, explained the situation clearly. Matt presented the financial alternatives while we were looking at the old furnace. The install crew came the next morning and installed by lunch time."

"Matt was very friendly, polite, and helpful. He went above and beyond to fix a problem we had with a gap around a pipe and a loose access panel in our furnace closet."

"Joe was very clear in explaining the situation. He and Matt worked out the alternatives and cost promptly. By the next morning, a new furnace was installed. The tenant was delighted, and I was impressed. Excellent job all round!"

"he was here right away"

"Quick and efficient"

"Annual checkup went very well and all my questions were answered and/or resolved."

"you came right away, with no hassle."

"All my questions were answered readily and completely. All work was efficiently performed."

"Matt was professional, respectful and friendly. It appeared he was very efficient."

"Matt serviced the furnace and reviewed findings at the end. He was professional, respectful and polite."

"Service techs friendly and knowledgeable"

"I knew Anna from the prior service in October and the tech she was with was over the top polite, helpful and they both went out of their way to be cost effective and kind--"

"Matt was professional and friendly. Explained service being done."

"Personal service that was not rushed"

"The technician showed up on time and told us what needed to be repaired or adjusted, then completed the job. He explained what additions we could add to our furnace, and the cost of each."

"Very knowable."

"Matt first came to our house on Nov. 17 to check out our furnace in our new home. Matt was very professional, courteous, informative and knowledgeable. He came back today, the 29th because we heard a loud banging noise. He assured us it wasn't anything and did a few adjustments."

"Always pleasant service person and helpful, efficient and knowledgeable.."

"Service technicians were very friendly and conducted their mission very fast and thorough ."

"excellent service"

"Service tech was prompt, thorough and friendly."

"Service Tech was very good. I had a bad experience with the Billing Dept. When I renewed the service contact I was billed for the old and the new contract. It took 6 or 7 phone calls to 3 different people to get the issue resolved."

"Jacob was thorough, explained what he did and was pleasant."

"Did not have any problems with my boiler until I had it serviced on Nov 02 then it started leaking out of the pressure relief valve called on Nov 05 had tech come out and replaced the pressure valve for over $400.00 and this morning it is still leaking water. I hope this problem can b corrected and not be charged again"

"Began trying to sell me new furnace and/or equipment before even looking at the unit. This is why we have not had maintenance cleaning in many years"

"explained what he was doing, on time, friendly"

"The tech was very thorough and explained the process."

"Was knowledgeable regarding my boiler, friendly and professional."

"took to long for parts to come in."

"Technician was very thorough and knowledgeable."

"Our tech is always thorough and explains things to us well."

"Roger is a very good technician"

"Matt and Jake both were very professional, personable and very efficient checking the furnace and finding the problem. Excellent technicians."

"The person that came over and did our tune up was very professional. He was very nice and a pleasure to have him over"

"Service expert technician was courteous, professional and informative."

"I have been doing business with Sunbeam for a number of years and have always been treated with respect.I would recommend them to anybody."

"As always, the service was excellent and my technician (Jake) was, as always, friendly and professional."

"Always reliable, professional, friendly, knowledgeable and affordable."

"Technician was very knowledgeable and courteous. He was very thorough and reviewed the maintenance that was done to my furnace and answered any questions that I had."

"Technician very polite, explained what he was doing did not rush.was on time"

"the expect was very efficient and told us everything he was doing and warned us of future problems"

"Very efficient technican"

"The technician Joe Mehad is very knowledgeable, polite and friendly. He is very thorough and has good tips for us regarding our heating and air cooling systems."

"Waiting for our humidifier pad"

"Joe was very thorough. Very pleasant young man!"

"Everthing up and running in short period of time"

"The Experts were respectful, friendly and efficient."

"Your serviceman Joe is always punctual, friendly, knowledgeable and efficient. And in our many years of having our services handled by this company, we have never had one complaint."

"Matt was very thorough and efficient."

"Ease of scheduling an appointment. The office staff is friendly and reliable. The technicians are professional and smart. I couldn't be happier with Sunbeam Service."

"Was the best service ever received! Matt was very competent, polite and professional. Would highly recommended him."

"tech is very pleasant and efficient"

"Teck was very professional.Had this furnace installed 6 years ago and was always treated with respect."

"nc"

"Great Job"

"Professional"

"Technical service was excellent. However, agreed appointment time was not met due to scheduling error, various overpriced options were proposed, and technology for processing payment of filter purchase failed to meet normal standards of responsiveness, causing annoying delay in completion."

"technician was timely, thorough,knowledgeable and professionable"

"Joe was excellent and thorough with the inspection and service, fully explained what he was doing and why."

"Knowledgable service expert."

"the technician was timely and professional"

"Knowledgeable, friendly, and neat technicians."

"courteous and competent"

"answered questions I asked--no hesitation--knows his business"

"The pricing on a new AC was way out of line"

"Tuned the furnace and said it needed condenser pump and drain but did not have the parts on hand. Was told i would get a service call the next day . Never got the call so I ended up hiring another service company that did the job the next day at half the price I wes quoted by your co. Seemed far more interested in selling me a new unit than taking care of my current one"

"Quick service for emergency call. Quickly found the problem. Efficient and friendly."

"The technician did not replace the cover on the furnace after the service. My daughter had to do this. She noticed it when she went in the basement."

"Great service"

"The serviceman was pleasant and serviced my furnace OK but somehow disabled the humidifier in the process. He said he would see to fixing what he'd done, and that I would hear from Sunbeam. So far, I haven't."

"The office staff and technicians are friendly, competent and professional."

"This was the first technician who did not take the hose and clean out the unit. I feel his sole purpose was to repeatedly tell me that the unit is old. He also made no mention of the renewal on the service agreement. I have noticed that it is no longer being deducted which means that now I have to call."

"Tech was efficient"

"Tec. Did not no what he was doing.had system fixed by another company that did great job.will be.talking to someone about getting my money back like ch 4 news or someone like them your company is very poor service told me unit was no good it was something very easy to fix"

"Technician arrived on time and was very courteous. Also customer service was very helpful in scheduling my appointment."