Sunbeam Service Experts Reviews

"missed two appointments and phone service was not good"

"Tech was polite and did his job"

"Guys were very respectful, courteous and nice. I signed a renewal contract because of their knowledge of your products."

"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."

"Polite and efficient."

"It started with the phone call I made that morning very professional answered all my questions Plus when Justin in your service guy came out they took care of business right away"

"Prompt professional service"

"Service Men were professional, friendly and timely."

"Mohammed was pleasant, polite, very knowledgeable both with our furnace and our new thermostat"

"Good service"

"professional & fast"

"Tech was polite and explained things"

"The technican was very professional and had a pleasant personality"

"Efficient, professional & corrected problem"

"We are not finished. We had one call that required a second visit and now we are waiting for parts. So perhaps an all is final moves the score."

"The office was in touch with me all the time, updating me with the status of the technician, time of arrival, etc. The technician was very professional and did a very good job explaining what was done, how things worked and what to do in the future."

"I appreciate the quick response and honesty"

"Justin and his assistant were very friendly and professional. They answered all our questions. Justin said he would take care of having our fence cleaned and to call him if we had any questions. I highly recommend Justin and his assistant because they were extremely professional, friendly in a treated us with respect."

"The servicemen were prompt, quiet and Matt was very clear with the advice he gave me with respect to my heating unit."

"excellent service technician"

"Excellent friendly service"

"Misdiagnosed the issue."

"you were on time and very efficient"

"Service installers were very professional clean and and called before they showed up furnace was installed very well cleaned up well also"

"On time, pleasant,"

"The technician was personable and he seemed knowledgeable and answered questions, also took his time checking furnace to assure it was in good working e."

"The problem was fixed and the technician was great - he figured out the issue, kept me informed, and was pleasant to work with."

"Very professional, polite and efficient. Took the time to explain things and answered all of our questions."

"Tech was very good"

"Sales person was courteous friendly and knowledgeable. Install team were awesome and did a great job."

"seemed to know what he was doing, but never told me his name & Justin Dillon who was with him gave me some information about a new furnace & it had my neightbor's name on it - making me wonder if they had correct information about the age of my furnace? Or was it hers??"

"Tech very efficent and informative"

"No show And did not call me. Wasted a half day of my time."

"Excellent communication and consideration. Respectful. On time and as promised."

"The vents did not work after the service call. Wires were not properly installed inside the unit"

"Cheryl in the Amherst, NY office is extremely helpful and responsive. I have called with several questions over the past year. She easily answers each question and patiently spends the time to explain our membership plan options. Cheryl makes me feel like a very valued customer. I could not be more satisfied and plan to renew our membership year after year. She is a real credit to your wonderful team."

"on-time, very efficient, polite"

"The guys come once a year to keep the system running smoothly"

"Very helpful and patiently answered all our questions"

"Matt Austin is awesome... Knowledgeable, professional, friendly. Always pleased when he is the technician assigned to our home. Thank you Matt!"

"i didn't receive a estimate in my email"

"Sunbeam did not offer product/service I am looking for"

"Technical was polite and did the job in a timely manner"

"I trust your technicians to be truthful about my HVAC equipment."

"the team did a through review of equipment & answered my questions. They were very neat & efficient inserviceing the heating systems. We did not receive a call telling us they were on the way."

"Ahmad was timely and knowledgeable about our furnace. Gave us some tips to maintain our furnace."

"Both guys knew what they were doing and were polite and neat very satisfied"

"Ahmad was very courteous and kept me informed of what he had done while he was there"

"good job"

"This was a third time service has come out to service out boiler we paid $900 the second time third time for the same issue they wanted to charge $700. Our boiler is less than seven years old and was installed by this company."

"Friendly! Quick! I have deal with ur company for at least 30 plus years!!"

"on time professional and friendly knowledgeable understanding"

"Jim was very thorough and answered all my questions"

"Very efficient worker. Had no problems and very respectful."

"Very professional and thoroughservice"

"I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."

"He was courteous quick and thorough; and more importantly answered my questions clearly"

"Very professional and courteous"

"Excellent communication & service"

"Our technician arrived on time, was very courteous and explained everything that needed to be done."

"Ahmad was very knowledgeable and thorough, explained everything clearly"

"Still waiting on an estimate for a part for my boiler."

"Mohammed was very thorough and explained what was being done. He did an excellent job."

"Excellent explanation of the work being done and why its necessary."

"Efficient"

"The Service Tech provided great service to Furnace and Air Conditioning Units."

"The Technician was very thorough and extremely pleasant."

"Honest and friendly"

"Tech people very knowledgeable."

"Good communication about issues"

"Mohammed went out of the way to clean the pollen off our condenser unit for better air flow."

"The two that showed were courteous and professional. Explained what they were doing, and offered suggestions for improved upkeep"

"Roger & Hunter clearly knew what they were doing. They answered my questions & were very nice"

"Capable and courteous . We always request Roger"

"I felt Mohammed was very thorough and responsive to my concerns."

"Parker answered questions I asked."

"service was efficient; technician was helpful & courteous"

"The guy's that came and serviced my furnace and air conditioner were very nice and helpful, they gave me tips on how to clean my air conditioner, they had a great personality"

"Pleasant knowledgeable technician"

"Mohammed and Ahmed are the best.. incredibly friendly and helpful.. Ahmed also performed the servicing on our AC unit earlier this year and we were really happy to see him again. Both very professional and have great attitudes!"

"Mohammed was very professional and helpful answering our questions"

"I was completely satisfied with the service provided."

"Parker has been servicing all 3 properties we own since he's been with Sunbeam. He's professional, knowledgeable, punctual and very friendly and trustworthy."

"Installers very knowledgeable and did good work. One water pipe cut, but it was repaired. One installer was rude to my wife; she was very upset by this. The lights in the house still dim every time the A/C goes on. This needs follow-up."

"Knowledgeable and helpful"

"Called early on a Sunday morning & they came out within 1 hour to fix my AC."

"The installers were very thorough. Cleaned up and guided us on the usage of the new equipment. They did forget to turn the gas back on, which was shut off at the main. We only found out about this after a cold shower the next day."

"Jim was very professional and dealt with the issue presented perfectly. I was very pleased with his attention to detail and the final grid correction looks great!"

"The late night response and the texhnician's willingness to stay until the issue was resolved or better understood was outstanding. Tecnician arrived around 9:30pm and stayed until almost midnight."

"Fast and very professional"

"The service experts that installed our equipment were great. Roger, Jim, Adam and Cullen."

"I was very surprised that Sunbeam made it out when they did."

"Very nice and knowledgeable tech!!!"

"The work was done quickly, and Matt cleaned up throughly when he finished."

"friendly and courteous; knowledgeable."

"They are great"

"The work was completed on time. The craftsmanship appears to be good quality. The workers did a job job keeping the place clean."

"I think he explained what the job entailed"

"questions were answered that I asked"

"The two gentlemen that were here did a fantastic job keeping me informed and getting the issue resolved."

"Excellent work"

"Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"

"Our service has always been professional, friendly, and informative."

"Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."

"The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."

"Technicians were very nice and respectful!"

"Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"

"Excellent service!"

"Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."

"They were very good and informative"

"On time, pleasant, polite, through"

"Congenial service person resolved the problem"

"Technician was very cordial and explained to me what he found after examining my cooling system"

"The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."

"The tech was skilled and very nice. The front office, help me reschedule and got the service l wanted."

"Guys were so awesome professional right on time Did a great job on my two a/c units"

"I don't know yet. I haven't much experience. I wonder why the hot water coming out of the kitchen tap is sudsy. hopefully this will go away, as i normally like to use the hot water tap when filling a pan to boil water."

"Cause I was not dissatisfied"

"Matt was very thorough"

"Ahmed was very pleasant and quickly and efficiently reprogrammed my thermostat."

"on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."

"Roger fixed my boiler quickly and professionally."

"Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"

"Service provider just great! Helpful and wanting to please and check everything out."

"Called and kept us posted as to a delay in arrival"

"Both technicians were very professional and answered questions I had."

"The technician was very knowledgeable and professional."

"Friendly and Respectful"

"I thought the technician did a great job. Was very informative."

"Technician arrived on time, provided efficient service, and left the area clean."

"Professional, courteous and polite"

"The woman did an excellent job. We are still waiting for our paper work to receive our rebate from gas co. from salesmen."

"Roger arrived within the time scheduled and proceeded to conduct the service in a timely fashion."

"The technician was friendly, informative, punctual"

"Logan is an exceptional technician -- knowledgeable, detail oriented, very thorough and very personable."

"arrived on time, knew what he was doing, polite and friendly"

"Checked furnace and air and was very professional"

"Sunbeam you have the qualified technicians, I was surprised in two days we have a new life, new heating system and air conditioning, with the expert sales management they make a budget for the renovation, get for us the lender oh we are so happy"

"He was very pleasant and on time"

"Technician was quite pleasant and efficient. Scheduling was quite pleasant, but the rescheduling from the prior week was pushed out to the next time slot; which affected my day."

"Very nice tech and said he would order part"

"The tech was very nice and had a answer for all the questions we asked."

"The technician has always been pleasant, on time and informs me of what has been done and also what needs to be looked at in the future. I have been very satisfied."

"They were just about perfect."

"The gentleman who did the work was pleasant and polite and honest! Liked him as my heating man!"

"All of your technicians are knowledgeable, courteous and eager to make sure all of my concerns are met. Logan is super!!!4"

"Professional, first rate service. Logan has the knowledge and experience to perform effective troubleshooting and routine A.C maintenance tasks with ease. She makes sure I understand any issues and the solutions and she always makes sure I am satisfied with the service or repair behind the service call."

"Quick courteous service"

"Hunter was professional, very neat and cleaned up after each area in went in to"

"Quick and neat"

"Helpful, informative, courteous, knowledgeable. Her name began with a L"

"Great service"

"Service Tech Logan completed her check of the Air Conditioning and then answered all questions I had."

"Matt is professional and friendly. He goes above and beyond. All customer Service representatives are always very friendly and accommodating."

"Yeah this company is very organized, the same person have all the answers of my problem I need quotation he do that, I need to know how much I will pay, he have the answer, I need a loan to finance this service, is ready to work with us till we get the loan, then you have the good personnel and good advisors, I appreciate the way you are organized, thank for everything"

"no comment"

"The service guy was great. The telephone staff were horrible they could not speak proper english."

"great service."

"Thorough, spent time checking everything."

"Logan was very helpful and did excellent work. She recommended the duct cleaning"

"Promptly and professionally taken care of"

"Your team members were friendly, patient, and very knowledgeable,"

"He was very knowledgeable and very polite"

"Original duckwork leaked water back into the furnace almost shorting-out the electronics of a furnace installed in Sept. 2009. Replacement Furnace installed Jan 2021 after install leaked water on the basement floor service call to fix. Thermostat wire disconnected wires hanging connections not tightened down!"

"Professional, Courteous, Clean, and very timely"

"Prompt, courteous , knowledgeable. Response time to emergency was immediate"

"WAS DONE IN A VERY TIMELY MANNER.TECH.WAS VERY KNOWLEGABLE."

"I felt that the tech and sales informed me very well on what was going on and gave me plenty of options. The whole sun beam team answered any questions I had."

"The person who fixed my furnace was very professional and explained what she was doing in detail"

"He was professional courteous and answer all my questions. He also explained how the device works"

"Technician resolved the issue"

"Technician very personable and knowledgeable."

"She was prompt, courteous and very professional.Additionally,if possible I would like her to do all my maintaince appointments"

"information given to scheduler during phone call was not relayed to service tech making the service call. The requested product was not avail to him in the service van."

"The guys were seemed to know what they were doing and worked very efficiently"

"I was to a follow up appt on the following Tuesday, from my furnace cleaning. Dennis made the appointment for 10 am Tuesday, February 19. He showed up, or called to reschedule."

"On time as usual and quick"

"I needed a new furnace and had to wait 4 days in freezing weather. They supplied 3 space heaters. I was very happy with Sunbeam service experts before."

"the techs ar3e great- your phone system- the call goes to Texas call center & its AWFUL- please cant you direct the calls to your office instead. Its tiresome to repeat name, address, etc. over & over. Then lag time until you get the message- GET RID OF CALL CENTER!!"

"No charge because you didn't handle it."

"Polite, informative"

"The technicians who arrived were very professional and responsive to my questions."

"The techs were very thorough in their inspection and evaluation of my unit. They were quite informative in their advice of future needs."

"the rep called and said they were on there way."

"Everyone who has represented your company has been excellent."

"Definitely wasnt satisfied never will use service from yall again n definitely wont support again"

"-2 points because there's a hole in my living room wall. -1 more because had to course correct a couple actions and a messy job site. If the job didn't take multiple days, i worry how it would've come out. But am happy with the feedback being taken into consideration. I went to go do some laundry one evening and had to sweep a path to the washer because there was so much mess."

"THE INSTALLERS WERE VEREY FRIENDLY AND HELPFUL"

"They were masked, arrived within the allotted time, and listened to what I had to say."

"Y are the best"

"Parker & Mike were very professional & efficient"

"After waiting almost 14 hours for service with no heat!"

"Did not resolve issue."

"Matt was friendly and informative. He communicated every inspection check. He also re-glued the exhaust pipe that was leaking condensation."

"On time, neat, wore masks"

"She was so nice and explained and showed everything she did. Very professional."

"Professional and courteous"

"Friendly and efficient"

"Very good communicator and polite."

"After initial issues trying to contact the company, the consult and install went quickly and smoothly."

"Appreciated Jamie coming late at night to fix our furnace. Unfortunately, he didnt have the parts & had to order them. We received a call the next day that they would come the following day. When I called to explain my husband is 79 & has a heart condition & we couldnt go another day without heat, they scheduled us for that afternoon."

"Knew Parker from previous visit. Good guy, prompt, pleasant, experienced, knowledgeable."

"Very efficient and helpful with explaining"

"Could not manually start furnace, did not pull out ignitor to examine, just tested continuity. Told me part was available next day and it wasnt. Called another provider who told me manually starting was very simple and it was...did it myself on first try. Also told me how to use a universal ignitor and position same way as old one which was inexpensive, available at Depot and started fine without misfire or any issue until I was able to replace the oem part I ordered on Amazon which arrived before sunbeam had access to it locally. I also cancelled my f/u which someone called to confirm yet sunbeam still called after to say a tech was going to get the part and come to my house...poor internal communication and I question the competency of the techs given I was able to do the repair myself and keep my house warm on a Sat vs waiting for sunbeam until Monday. With that said, personnel on phone and tech in person was very nice, just didnt get the job done and misleading about being able to get part so knowledge of supply chain limited."

"Very professional"

"Technician was very pleasant and professional"

"Great customer service!"

"Got everything up and running in great time. Cleaned up everything after my new furnace installation. So thankful for heat again!"

"Nothing went wrong. As far as competitive pricing goes, I can't comment, as i didn't check around."

"Logan was very efficient"

"Had to come back 4 times and the heat in my family room is still not good"

"Figured out what was wrong in short order."

"Lady knows what she is doing"

"Roger is as good as it gets for sure...xplains everything. Trevor very solid performance as well."

"I feel pretty strongly that my furnace issues were related to lack of airflow, yet I was advised that my control board was fried (despite any evidence supporting this) and to install a new furnace system. Instead, when I was able to temporarily increase airflow to the furnace, my problem of intermittent running went away. Yet, Sunbeam was unwilling wo work with me to create a permanent solution. I appreciate that the salesperson I talked to seemed quite honest, which prevented my score going lower. I also have a Sunbeam premium account, which in retrospect has not been worth its cost."

"Found what was wrong with furnace"

"The technician was knowledgeable and friendly"

"Overcharged and provided an advisement for a $1500 repair job. Since then I've had the advice reviewed by other HVAC professionals and the work does not have to be done. Unfortunately for the Tech - I was in property management for a few years and could smell that one."

"Ryan was very courteous and professional...it was a pleasure to have him as my technician"

"Matt is wonderful to work with. Knows the equipment, has been here before and is very thorough. Checks all important boiler functions, cleans things and answers all my questions. Great technician!"

"Went smooth"

"Matt is always very professional, checks everything over completely and answers any questions we have."

"Technician arrived on time. Very professional and knowledgeable"

"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"

"Logan was friendly, professional and efficient. She was considerate by putting booties on before entering the house. She explained what she was doing and had done."

"Technician was prompt, wore mask and foot coverings, installed lamp, answered questions clearly."

"But every single time y'all come out y'all want 500$"

"She was very through. Very mannerly. Pleasant person."

"Prompt, professional and very efficient."

"Very professional"

"Matt was very knowledgable and helpful with questions I had."

"Jim is professional and did not rush through the service"

"they were efficient and helpful"

"Done timely"

"Logan was very efficient and professional."

"Excellent service"

"Excellent job by Jim and Hunter. Very efficient, professional, and personable."

"Prompt and efficient service"

"I thought the technician went above and beyond. And was very thorough with everything he did."

"Your technicians are excellent, courteous and customer center...."

"She was prompt, explained what I needed and provided informational literature."

"Appointment schedule was messed up bad"

"Attentive knowledgeable attendant."

"Logan tuned up my furnace. She was knowledgeable, efficient and went out of her way to clean up little things. I had a water tank installed 5 days before and noticed a smell of gas. There was no leak, just an odor. Logan tightened the pipe union and there is no longer a gas odor."

"n/c"

"Parker was very thorough explaining what he was seeing in my furnaces, took the time to go over everything with me."

"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."

"very pleasant personnel-friendly, helpful. really cared about doing a good job."

"Logan was very knowledgeable and personable. She answered all my questions during her review."

"great work great service tech. Always on time. Explanation of all work being performed. Logan was very pleasant and performed her work in a very clean and timely matter. Thank you again."

"Personal and was knowledgeable."

"Did not have a filter for our furnace, due to manufacturing. Not technicians fault but expected as part of our contract."

"Friendly and knowledgeable employees"

"technician was professional, knowledgeable an thorough"

"Helping with the humidity machine."

"Technician first found the source of the problem, and then diagnosed the faulty equipment and repaired the unit in a most efficient manner."

"The technician was polite and considerate. Also was prompt for the appointment. She also explained what she was going to be doing. And questions I asked her regarding my equipment was able to answer. My only issue was the filter my equipment required was not stocked on the truck, thats the only reason why this is not a 10. If a company is inspecting the equipment and cleaning it should of been able to replace the filter. I also had requested a filter prior to the appointment, so they were aware of what the equipment was possibly needing."

"Friendly, knowledgeable, helpful."

"Good service. He placed a filter in the dehumidiifer and check the thermonstat"

"Jordan is a wonderful representative of your business. She is efficient friendly and a pleasure to do business with."

"Loved having Logan over!"

"Tech was very pleasant and efficient. Explained everything and left area neat and clean."

"From start to finish my experience with your company was great. Dennis came out went over all are options and was very informative and mind like of are current needs. The install team was great very knowledgeable answered any and of all my questions or concerns. After initial stall the left us with a new system and cleaned up the work area. And all the techs that came to our house did a fantastic professional job."

"Technician was wonderful. You could tell she knew her job and loved doing it. She should get a raise."

"After many problens dealing with Roger over a period of several weeks, Matt the General Mgr. and Matt the repair severer were terrific in fixing our issues! The 10 is for those two. We were very disappointed with Roger."

"Always very kind, courteous, and comes right away."

"Tech arrived basically on time, was respectful of distancing and wore his mask. He luckily had a direct route from garage to basement that did not interfere with the household. He was courteous, told a great rescue dog story and was efficient. Excellent technician!"

"The most professional service I have ever had. Technician was very pleasant and did an amazing job!!!!!"

"Technician arrived a little early and was able to repair our A/C."

"Logan was very courteous, concerned for my safety during the pandemic and very efficient."

"Parker was on time, knowledgable, and courteous."

"Your techs are knowledgeable and friendly. Your response time is very short."

"The tech, Roger, was extremely thorough and determined to solve our issues."

"9"

"HE WAS VERY PROFESSIONAL AND COURTEOUS, THE JOB WAS COMPLETED IN A VERY TIMELY FASHION"

"Parker was very nice and explained everything."

"Was timely and courteous. Had his mask on."

"Matt was very resourceful in getting my air conditioner running even though it needs a new part to be ordered. We are experiencing over 90 degree days and are so grateful."