julianne a. buffalo, new york September 22, 2023 "Had been using another popular H&C company for years who is supposedly the best, but Cullen was way more thorough than they ever were. And he and Matt were very polite. So happy I switched to you guys."
william L. lancaster, new york September 21, 2023 "Hunter and Hussein were professional, courteous and helpful. Hunter explained what they did during the visit in a down to earth, thorough manner. These two men represent your company and services in a positive manner."
ralph H. williamsville, new york September 20, 2023 "Parker was very friendly, knowledgeable and thorough. Gave very clear explanations of issues."
steven S. buffalo, new york September 20, 2023 "Parker was on time, courteous and did what he said he would. In addition he was pleasant and answered all my questions about our entire system."
jennifer H. north tonawanda, new york September 16, 2023 "He called ahead to let me know when he was coming. Explained what needed to be done. Showed me what needed to be replaced and why."
mr S. grand island, new york September 15, 2023 "Very thorough check of the boiler. Explained what he was doing and why. Competed in a timely fashion."
kathryn T. tonawanda, new york September 15, 2023 "Jim has been amazing and very concerned with fixing the problems weve been having"
marge H. eden, new york September 15, 2023 "The guy was kind and was here even before the time he was supposed to be and I like the way they always put booties on so thank you for that"
jama M. buffalo, new york September 14, 2023 "Every time I call you guys show up on time thanks for making better"
joyce M. medina, new york September 13, 2023 "On time. Polite. Explain things to me so I understand."
james W. wheatfield, new york September 12, 2023 "Would have been higher except there was no apparent need to send 2 trucks and 2 techs"
wayne G. buffalo, new york September 12, 2023 "your tech went above and beyond ,even cleaned my filter"
cindy W. cheektowaga, new york September 12, 2023 "Tech, Mo, very helpful in explaining things that he did and never affraid to answer questions,"
joseph M. buffalo, new york September 11, 2023 "Prompt service and informal information about our equipment."
samuel K. buffalo, new york September 10, 2023 "Technician arrived in his window, explained exactly what he was checking for and was extremely knowledgeable as each tech you guys have sent here has been. Overall a great experience as always and has me confident my furnaces are good to go for the winter."
frank S. buffalo, new york September 08, 2023 "Nelson did a great job explaining what was needed and got right to work. Appreciate his expertise and advise."
sharon D. buffalo, new york September 08, 2023 "Technicians were right on time, mannerly, courteous, polite, friendly and quite efficient!"
zulawski K. w seneca, new york September 07, 2023 "Maintainance agreement leaves room for improvement. My hose from furnace to sink was moldy. Cost to repair aPLASTIC hose was over $300."
brian D. buffalo, new york September 07, 2023 "Parker really know his stuff! He was very detailed in servicing my 3 furnaces of my triplex. I always feel confident when Sunbeam is here and Parker's knowledge and experience is top notch! Thank you Sunbeam."
ralph I. williamsville, new york September 06, 2023 "Cullen called ahead, then arrived promptly on time. He was clean, polite and very knowledgeable."
carol R. n tonawanda, new york September 06, 2023 "The technician was very thorough and informative. He answered the questions I had."
carma M. buffalo, new york September 05, 2023 "both gentlemen were polite and answered any questions I had. They were also prompt on arrival and completed work in a timely fashion."
jacob B. clarence, new york September 01, 2023 "Nelson was quick but thorough and explained step-wise what he was doing"
cindy W. cheektowaga, new york September 01, 2023 "The 2nd time around I was satisfied but not the 1st. 3 techs showed up for the original appt and did whatever they were supposed to do. After they left we has a few stops to make and I set the air on 73. When we got back the house was hot and the temp was 77. Called sunbeam,Mo showed up and said he rewired everything because the new trainie put wires in the wrong plcaes and that caused the problem. So far its working okay so good work Mo. Cindy Walczak"
melissa M. buffalo, new york August 30, 2023 "Ahmad is excellent. He diagnosed the problem and solved it. He is amiable, kind and smart."
david B. depew, new york August 30, 2023 "Michael Paulie is courteous, professional, friendly and knowledgable. He is a great representative for Sunbeam."
pat C. kenmore, new york August 29, 2023 "Parker is always friendly and very knowledgeable and answers every question I have"
thomas L. lancaster, new york August 28, 2023 "The technician arrived on time and was very efficient."
aleta M. kenmore, new york August 24, 2023 "Nelson and Mohammed were very thorough and so polite and pleasant!"
david B. buffalo, new york August 24, 2023 "Provided Professional services and explained step by step procedure."
cardinale G. kenmore, new york August 24, 2023 "The techs that arrived for the furnace was great but no one showed up to address our plumbing issue which we had added to our account and paid for."
tom S. tonawanda, new york August 22, 2023 "Service was excellent today, advise on furnace was appreciated"
jim B. tonawanda, new york August 21, 2023 "Courteous, always on time. Available to answer my questions"
irven D. buffalo, new york August 19, 2023 "I have absolutely no paperwork whatsoever and your work you have done at my home. I dont understand how I can give you $2200 dollars and you give me absolutely unconditionally no proof that youve been in my home unbelievable then when I call to talk to somebody all I get is an answering service, I asked to talk to a supervisor nobody was available"
andrew W. niagara falls, new york August 18, 2023 "Fast, quality service that's reliable and affordable."
donna G. amherst, new york August 18, 2023 "They were prompt and helpful in resetting my time in the thermostat"
jim B. w seneca, new york August 14, 2023 "Very friendly and professional service technicians. I rely on their expertise to complete the job."
beverly A. buffalo, new york August 04, 2023 "On time and found the problem and is ordering parts for me."
ann W. buffalo, new york July 31, 2023 "You never showed up and then when my dad called to see where you were they said someone called him and cancelled and no one ever called to let him know and he say there waiting while we couldve called someone else so when he called they told him he was on the calendar for the next day and then another no show and no call Ive used you before but this is very unacceptable and unprofessional and will likely not use You again"
mary H. depew, new york July 14, 2023 "Issue not resolved. Had to call back and service out again next day. Now have to come back Monday."
judith E. buffalo, new york July 11, 2023 "Both service teachniicans were thorough polite, friendly, and explained things to me about the AC unit currentl;y I have which is quite old."
melissa M. buffalo, new york July 10, 2023 "Cullen and all of your techs (Mohammed and Matt too) are problem solvers, they are meticulous, they devote their time to the customer's problem until it's solved."
kevin C. amherst, new york July 06, 2023 "You are the most trusted company I have received service ever since. of the two times I have used your service (air conditioning in the first place and plumbing this time), your technicians in both cases are honest, nice and professional. I will definitely use your services if I need, no one else!!!"
michael Z. buffalo, new york July 05, 2023 "Received excellent customer service and overall a great experience."
mark P. grand island, new york July 04, 2023 "Superb work, Very nice and quick in his work. Give him a Raise!"
emanuel L. niagara falls, new york July 03, 2023 "I had to have 3 times your men come and fix or verify the job that was done because I had lost faith in your company after the first worker that was sent to my home, he left and water was dripping on the floors. The way the piping for the washer and drain were installed it looks like my 7 years old son did it. The new drain was connected to the old drain with the wrong parts. I had another plumber coming in and he was stunned by the work was done in the apartment. The second plumber he knew what he was doing, he cared of the work he was doing. His side of the job was done very good. But the first plumber if I may be honest looks like he needs to redo his training. Very disappointed with his work."
jeanie H. buffalo, new york June 27, 2023 "On time, professional, courteous, KNOWS his business, absolutely informative per my bathroom and what's needed to be done in the future, Love Sunbeam"
judith G. hamburg, new york June 23, 2023 "Service representatives were very courteous, knowledgeable, and professional."
judith G. hamburg, new york June 23, 2023 "Service representatives were very courteous, knowledgeable, and professional."
patricia B. buffalo, new york June 21, 2023 "Jim was super & helpful in responding & resolving the latest numerous service calls. He went above & beyond to communicate the problem with my daughter as well and reassured me it was nothing did."
william B. buffalo, new york June 10, 2023 "Satisfied because he explained everything that was being accomplished."
jamie L. amherst, new york June 09, 2023 "All of your employees, (schedulers, techs and sales people) are the nicest I've dealt with in WNY. Today Matt was very knowledgeable and we felt comfortable with him in our home."
patricia B. buffalo, new york June 09, 2023 "Jim has been the best rep to come out by far & took time to explain things"
patricia B. buffalo, new york June 08, 2023 "I have called at least five times in the last two weeks and Im still having issues its getting ridiculous"
michelle W. buffalo, new york June 06, 2023 "excellent work done, for sure those machine furnace and A/C needed this service, everything was checked and cleaned"
john&judit P. amherst, new york June 05, 2023 "Mo, the technician was very personable and professionable."
julia v. buffalo, new york June 02, 2023 "He was very professional and explained everything he was doing also answered all my questions without hesitation."
nicole K. buffalo, new york June 01, 2023 "I am satisfied with installation . One bulb was damaged requiring a second visit but everything was done professionally"
salliann p. west seneca, new york May 31, 2023 "Technician was knowledgeable, explain things as he went."
brian D. buffalo, new york May 31, 2023 "Stayed steadfast until was able to diagnose the problem and replaced the part with success. Both were proffessional, very polite and friendly."
joan B. north tonawanda, new york May 26, 2023 "They were very honest. They talked directly to me so I knew what they were doing. When finished they made sure all my equipment was functioning properly."
susan R. lancaster, new york May 26, 2023 "My first experience was very questionable. The beginning and end result. I was mis quoted and double charged. I refused to pay and decided I would wait for a manager to call and settle. No one ever called for payment or to ask what happened. When my annual renewal was due that all changed, THANK YOU TO General Manager Matt Kulik. Matt not only recalled the incident, but Matt personally called me to rectify the situation AND to understand my point of view. Matt sent out a very knowledgeable employee, but he did the service AND the part AT NO COST. No service or parts cost. Matt took the time to call and talk to me personally. I was highly recommended to Sunbeam by a relative, so I expected a different result than my first experience, Matt Kulik changed me and renewed my faith in general to services needed and to Sunbeam. THANK YOU MATT! You have represented your company in a way THEY, and you should be proud! All companies need more Managers like Matt."
dan W. buffalo, new york May 25, 2023 "Professional, personable, great work, all around perfection. would go higher but score stops at 10."
marge K. akron, new york May 18, 2023 "Service and equipment checking went fine. Dont think I needed two service reps to complete the maintance on a/c. Makes me think you were planning to sell me some accessories for unit"
kevin C. silver creek, new york May 07, 2023 "The technician was very professional. All the work he did was done efficiently. Very informal of the work he performed."
marge H. eden, new york May 03, 2023 "He was very kind and knew what he was doing and helped me out with any questions I had"
james B. lakeview, new york May 02, 2023 "Arrived on specifies time, if there are any problems I get a call. Nice."
jamie L. amherst, new york May 01, 2023 "I get the same technician every time. He remembers the status of my appliances. He is very prompt, knowledgeable and friendly."
david H. amherst, new york April 30, 2023 "the technician was pleasant, and knowledgeable. the supervisor that came with him was pleasant and greeted me as he had been to our house before."
mr wood W. e aurora, new york April 29, 2023 "I always get skilled, experienced, knowledgeable technicians for my annual inspections. My latest inspection was done by Jim. There was an after-inspection service call to address an issue and again I had Jim. Super-qualified. He is the Best in my opinion. Thanks Jim!"
marge H. eden, new york April 28, 2023 "Hi was on time and very easy to talk with and I feel he knew what he was doing"
rosevelt S. depew, new york April 27, 2023 "The tec explained what service they provided when the job was complete."
mrs - krajewski K. w seneca, new york April 21, 2023 "JIM WAS THOROUGH, COMPETENT, AND GAVE THE BEST TUNE UP I have ever had with your company!!"
mrs - krajewski K. w seneca, new york April 21, 2023 "In all the years I've been you, there has never been a serviceman as helpful and hard working as Jim."
jim joan bushen B. w seneca, new york April 18, 2023 "Sunbeam takes care of our furnace, AC, and now plumbing. Very pleased with the service."
david L. amherst, new york April 18, 2023 "I was going to be charged $170 just to have someone come out. The price of a new thermostat is the same. I could have lowered this $120 if I became a member; membership to a HVAC service company is ridiculous. Just charge people the same amount. The cost is so high that your company employees have learned it's better to diagnose the problem over the phone for free, and sometimes the recommendation is to just buy a new thermostat. So your charging model is flawed, basically gouging your customers. Thankfully you have very good employees who seem to recognize this, which I appreciate a lot. All of the above is the rationale for my rating of 5 here and below. I'd definitely recommend to friends/neighbors etc., but I will preface my advice to a friend with all of the above. I gave a 1 for the last item (price) because I just bought a new thermostat instead."
steven S. buffalo, new york April 16, 2023 "Ahmed was thorough and thoughtful and explained anything I asked. We have used him before and will ask for him again."
pat W. niagara falls, new york April 16, 2023 "When the tech went over his findings he mentionned that there was some sort of safety cover that was missing on the outside electrical unit. His other tech that was with him gave me quotes for service on this issue. I asked why in the previous years that I have had your service that nobody mentioned or pointed this out to me. Their response was that the other techs were young and inexperienced and did'nt know. This sent red flags my way, as I have trusted your company to be honest with me and up until now, I am wondering if this was a sales pitch. Therefore the rating."
andrew W. niagara falls, new york April 03, 2023 "The service is dependable, and when people like Matt and Ahmed show up, it gives any person confidence that they'll do the right and best job."
chris C. buffalo, new york April 01, 2023 "You didnt show up. Not a call, nothing. My window was 8-10. At 11:30 the tech rang the doorbell. I had left by then. No call to reschedule either."
chrystina F. cheektowaga, new york March 29, 2023 "Courteous, takes time to explain what theyre doing and why"
jessica H. amherst, new york March 23, 2023 "The technician was very thorough and explained what he was doing and looking for with the preventative maintenance."
nadia N. buffalo, new york March 10, 2023 "I was very happy to see my basement pipe unclogged After being disappointed by the other company didnt get the job done but still charged me for it??. But Those two guys that were sent by sunbeam did wonderful job. I dont remember the names but I am pretty sure you know them. I was very thankful for their services. My words cant explain enough how thankful I am for the wonderful job that was don by your employees. I cant even thank them enough very respectful and hard working people ????????????"
wittek W. buffalo, new york March 04, 2023 "A pipe was moved. We were afraid of carbon dioxide. Called..they came in a couple hours. He fixed it and was very he could help in a hurry. He was great"
lon S. williamsville, new york February 07, 2023 "We had a intermittent noise issue with our furnace, the week of Jan 30 and again on Feb 6. Service Expert technicians came three times (Jan 30, 31, and Feb 6) and with great patience and good will thoroughly examined the furnace and humidifier. While they were unable to find the source of the noise, they did what they could and assured us that the furnace was working efficiently."
james W. buffalo, new york February 06, 2023 "Rapid, professional and courteous service when needed. Staff and technicians very knowledgeable."
ronald (ron) E. knoxville, tennessee January 30, 2023 "The Technicians (Gur and Jacob) arrived on time after proper notification. The work performed was excellent. All in all, they were professional, courteous, and informative. Kudos! NOTE: I may have misspelled one name and apologize."
james M. depew, new york January 28, 2023 "It is easy to schedule appointments, the technicians are friendly and knowledgeable and they do a great job."
marge H. eden, new york January 25, 2023 "Very professional and kept going till the problem was solved"
marge H. eden, new york January 20, 2023 "They were always on time and what I liked best was they covered their shoes when they came int my house"
chrystina F. cheektowaga, new york January 19, 2023 "Courteous, took the time to answer, explained everything that was being done"
helen T. grand island, new york January 16, 2023 "They were on point with each check and job they did."
james B. buffalo, new york January 15, 2023 "Technicians were professional, knowledgeable and efficient"
tom F. lewiston, new york January 13, 2023 "Best heating and cooling company Ive ever worked with hands down. New system installed last summer and I was very impressed by the quality of work and knowledge of your techs. My first service appointment yesterday and you were saving even more great service and professionalism with Ahmads service visit. He was very thorough and showed me additional options of my system and how to work them. Outstanding service thank you!! One other thing, I was also super impressed that I received a call about an hour before Ahmad arrived as I requested so I could leave work and be home for him. That never happens!!"
gwen T. medina, new york January 11, 2023 "Techs came to clean boiler, we have a Mitsubishi heating/air conditioner unit, not a boiler!! When they called to schedule this service I told them NO boiler and exactly what we have. Not the techs fault but whoever does scheduling!"
karen B. west seneca, new york January 10, 2023 "I'm glad you have this program! I could never have done this without you!"
james S. newfane, new york January 07, 2023 "With the exception of this apparent communications problem, you have done well. But you need to review this one. I called because of the blizzard to find out if you were coming for my scheduled sales call. The guy who called back didn't know it was a sales appointment, and verified you were in a travel ban and only doing emergencies. He told me I'd have a follow up rescheduling call which never came. So yes I plan to continue with you, but no there wasn't a visit for me to take a survey on."
robert P. buffalo, new york January 07, 2023 "Terrific, reliable service, especially in emergencies. Knowledgeable techs. Would not recommend to someone pinching pennies; business model seems to be no breakout of labor costs but inflated parts pricing to compensate. However, given the first two sentences above, for those that can afford it, it's worth it!"
james M. clarence, new york December 20, 2022 "Service has been consistently good and professional, as well as honest."
lilian M. lackawanna, new york December 14, 2022 "Over price, experts are excellent, price way too much, difficult to get hold of anybody on phone solve the issues, I still waiting for my receipt from service, all I talked to was person overseas whichs hard to understand"
joan U. buffalo, new york December 08, 2022 "Prompt service, Staff always friendly and gets work done asap."
mr james J. buffalo, new york December 08, 2022 "service was very good very nice guy new what he was doing."
robinson R. buffalo, new york December 07, 2022 "Because you have done work for me many times and I was very satisfied"
james G. hamburg, new york December 06, 2022 "We were out of town when the recent snow storm hit Hamburg, NY. While we were away, we received hourly Service Urgent Alerts. We called Sunbeam regarding these emails three times in an attempt to address. Each time, we were told that we would need to speak with a technician to address our issue. However, a technician never returned our calls. As a result, we returned from our vacation earlier than planned so we could go to our property to determine status of our furnace, heat in our house, whether we received water damage due to broken pipes, etc. We scheduled an appointment to have someone come to our house upon our return. Luckily, we met with Ahmad Hamideh who immediately addressed all of our questions and concerns. When I respond to the following "most recent" survey questions, I am responding our feedback on our meeting with Ahmad, not the prior calls that we had with call agents prior to our meeting."
arthur G. niagara falls, new york December 02, 2022 "I called 3 x to get a invoice for work done on 11-25-2022"
mrs bassham B. buffalo, new york December 01, 2022 "Got to actually speak with a live human being upon calling. Service was efficient and the technicians were polite, smart and took care of the issue"
nancy S. tonawanda, new york December 01, 2022 "Sunbeam truly has a 24/7 service. When the furnace stopped working (installed only 4 months ago) I was understandably upset. Everyone I dealt with, from the call center to the techs, were kind & responsive. To add to my anxiety, the furnace kept going out shortly after they left the house! But they did come back & didnt leave me in the cold. Mohammed took the time to install a temporary thermostat to keep the furnace running. Mohammed, Cullen & Justine: thank you so much."
robert V. depew, new york November 30, 2022 "I have not received my receipt for payment from the first technician that came to my home. It was almost impossible to get someone to return a call to me. The actual technicians that completed the work were great. I have called and asked several times for the receipt to be sent to me with no success."
mark B. amherst, new york November 27, 2022 "Very professional. He also threw away old filters that I did not know were in my home's crawl space."
mrs kowal K. buffalo, new york November 19, 2022 "The tech were very friendly and efficient. Matthew Schwartz was extremely helpful with the finance yhank you so much for sending him. He deserves to be commended for doing doing his job so eell."
mrs mancuso erin M. tonawanda, new york November 18, 2022 "I had difficulty with a new thermostat. Jim came here twice and did a great job helping me with that. He went above and beyond in heling me. I will request him again when I need service."
gabriel C. williamsville, new york November 16, 2022 "Well trained technicians Accurate appointments"
particia K. buffalo, new york November 16, 2022 "The people I have been in contact with are honest, caring and knowledgeable. You couldn't ask for anything more."
gabriel C. williamsville, new york November 11, 2022 "Very professional Excellent appointment choices"
george N. cheektowaga, new york November 07, 2022 "At furnace maintenance I noticed there was a loose screw which was not taken care of and they forgot to put the switch back on I also did not care for when they took the old filter out they just threw it on the ground if it was not for those things I would have given a higher rating"
lewis B. buffalo, new york November 07, 2022 "The service was excellent and the workers were friendly and polite"
mr titran T. grand island, new york November 03, 2022 "Call center not very effective, appointments frequently rescheduled, follow up is spotty."
diana W. kenmore, new york October 19, 2022 "Louis kept me informed about the arrival of the technician and Parker was friendly, thorough and professional. I'm a Parker only fan now!"
jonathan H. buffalo, new york October 15, 2022 "They showed up on time, were courteous, completed the work in a timely matter, and as far as I can tell, they did a very good job."
mark P. grand island, new york October 12, 2022 "Came early, was friendly, and explained what he was doing."
melinda H. alden, new york September 24, 2022 "The did a great job , but I felt belittled when they found out how my payment was goin to be made . When it was coming out of my pocket they could come the next day . When I needed help from social services I waited for WEEKS for service"
chuck A. getzville, new york September 23, 2022 "Extremely professional approach, answered all my questions and very informative of the benefits of a new tankless water heater. Didnt feel pressured but will definitely do business when the time comes. Parker was great."
joe & doris P. buffalo, new york September 23, 2022 "service was very good, lets see how it works in a longer timeperiod"
elizabeth H. buffalo, new york September 19, 2022 "Your employees are always courteous helpful and go the extra mile to make sure i am satisfied with service."
joe dori poodry P. buffalo, new york September 18, 2022 "I'm satisfied with the service. All was finished quickly and I assume well done. But, no one is perfect/"
linda A. buffalo, new york September 17, 2022 "They are very efficient professional and they came on time"
melda T. buffalo, new york September 16, 2022 "They have excellent service and the techs are very knowledgeable, polite and treat the customers great"
karen vanthoff V. grand island, new york September 16, 2022 "Easy to get appointment - even in a rush. The service person is always knowledgeable and polite."
pat W. niagara falls, new york September 16, 2022 "I like the service and feel confident about the work that is done"
pat W. niagara falls, new york September 10, 2022 "I am very satisfied with them and I feel good knowing if something goes wrong, they will assist me."