Sunbeam Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 1,823 Reviews
dennis P.
grand island, new york
"Quick response; good service"
theresa B.
buffalo, new york
"Always on time, courteous, helpful."
amanda S.
tonawanda, new york
"Too much to type."
andrew W.
amherst, new york
edward P.
amherst, new york
"Always timely and professional responce"
stanley K.
cheektowaga, new york
mrs kowal K.
buffalo, new york
"The tech were very friendly and efficient. Matthew Schwartz was extremely helpful with the finance yhank you so much for sending him. He deserves to be commended for doing doing his job so eell."
mrs mancuso erin M.
tonawanda, new york
"I had difficulty with a new thermostat. Jim came here twice and did a great job helping me with that. He went above and beyond in heling me. I will request him again when I need service."
andrew W.
amherst, new york
"He was courteous and explained things very well."
mary M.
cheektowaga, new york
gabriel C.
williamsville, new york
"Well trained technicians Accurate appointments"
particia K.
buffalo, new york
"The people I have been in contact with are honest, caring and knowledgeable. You couldn't ask for anything more."
patricia B.
buffalo, new york
janet W.
eggertsville, new york
"Nice and capable technician speedy service"
stanley K.
cheektowaga, new york
julissa O.
cheektowaga, new york
"Good service"
particia K.
buffalo, new york
"Best tracks in the world!!!"
gabriel C.
williamsville, new york
"Very professional Excellent appointment choices"
julius B.
buffalo, new york
george N.
cheektowaga, new york
"At furnace maintenance I noticed there was a loose screw which was not taken care of and they forgot to put the switch back on I also did not care for when they took the old filter out they just threw it on the ground if it was not for those things I would have given a higher rating"
lewis B.
buffalo, new york
"The service was excellent and the workers were friendly and polite"
mr titran T.
grand island, new york
"Call center not very effective, appointments frequently rescheduled, follow up is spotty."
paul H.
grand island, new york
ray A.
cheektowaga, new york
"it went great"
paul H.
grand island, new york
"Dependable service"
erick K.
buffalo, new york
"Tech was ontime and was very thorough and courteous"
ms guarino G.
amherst, new york
john B.
buffalo, new york
teneasha M.
buffalo, new york
semonian S.
tonawanda, new york
diana W.
kenmore, new york
"Louis kept me informed about the arrival of the technician and Parker was friendly, thorough and professional. I'm a Parker only fan now!"
ms guarino G.
amherst, new york
mark W.
grand island, new york
"Prompt, reliable, friendly service"
jonathan H.
buffalo, new york
"They showed up on time, were courteous, completed the work in a timely matter, and as far as I can tell, they did a very good job."
jaleylah T.
buffalo, new york
james B.
lakeview, new york
"Good service and knowledgeable."
teneasha M.
buffalo, new york
suzanne B.
e aurora, new york
mark P.
grand island, new york
"Came early, was friendly, and explained what he was doing."
micki R.
amherst, new york
"Sometimes I feel pressured by technicians"
james K.
hamburg, new york
james B.
lakeview, new york
"very good service."
paul S.
kenmore, new york
"QUICK AND EASY REPAIR"
noel C.
tonawanda, new york
"Service is very good ."
kathleen p.
buffalo, new york
"ive used sunbeam for years...i love them"
peter E.
tonawanda, new york
"Salesman was very polite n helpful"
eric M.
buffalo, new york
"Excellent service"
paul S.
depew, new york
"Competent staff"
lynnette D.
barker, new york
kathy B.
grand island, new york
melinda H.
alden, new york
"The did a great job , but I felt belittled when they found out how my payment was goin to be made . When it was coming out of my pocket they could come the next day . When I needed help from social services I waited for WEEKS for service"
linda B.
town tonawanda, new york
"pleasant, efficient"
chuck A.
getzville, new york
"Extremely professional approach, answered all my questions and very informative of the benefits of a new tankless water heater. Didnt feel pressured but will definitely do business when the time comes. Parker was great."
joe & doris P.
buffalo, new york
"service was very good, lets see how it works in a longer timeperiod"
robert K.
buffalo, new york
"Great Service"
sandra M.
buffalo, new york
"Reliable work"
melda T.
buffalo, new york
elizabeth H.
buffalo, new york
"Your employees are always courteous helpful and go the extra mile to make sure i am satisfied with service."
brad C.
williamsville, new york
joe dori poodry P.
buffalo, new york
"I'm satisfied with the service. All was finished quickly and I assume well done. But, no one is perfect/"
linda A.
buffalo, new york
"They are very efficient professional and they came on time"
sandra M.
buffalo, new york
melda T.
buffalo, new york
"They have excellent service and the techs are very knowledgeable, polite and treat the customers great"
karen vanthoff V.
grand island, new york
"Easy to get appointment - even in a rush. The service person is always knowledgeable and polite."
patricia D.
west seneca, new york
"Technicians were friendly and informative."
pat W.
niagara falls, new york
"I like the service and feel confident about the work that is done"
lilly V.
buffalo, new york
"The tech was very helpful and courteous"
pat W.
niagara falls, new york
"I am very satisfied with them and I feel good knowing if something goes wrong, they will assist me."
minerva M.
buffalo, new york
summit G.
elma, new york
joe & doris poodry P.
buffalo, new york
"The service seemed satisfactory. We were pleased. Unfortunately, an unforeseen problem developed soon after. A strange coinsidence?"
monna M.
buffalo, new york
helen G.
kenmore, new york
"Technicians are very knowledgeable, polite and respectful."
minerva M.
buffalo, new york
daniel S.
williamsville, new york
"Matt has taken care of any issue immediately for us"
mark F.
amherst, new york
"Called for service. Was on an automated system that hung up on me. Made an online appointment request, received no confirmation as promised. Technician just showed up. Had already called another service by then."
richard K.
orchard park, new york
"Your technician was on time and very courteous. Excellent work,"
richard D.
niagra falls, new york
"Professional and knowledgeable"
elaine S.
lancaster , new york
"On time and courteous and efficient"
beverley T.
hamburg, new york
"Prompt and professional"
richard D.
niagra falls, new york
"Very professional and knowledgeable, and courteous"
richard K.
buffalo, new york
"Workman was knowledgable, efficient, Personable."
dennis K.
buffalo, new york
"Because Sunbeam has been great and it provides me with piece of mind that my equipment will be taken care of in the event something goes wrong."
deborah K.
grand island, new york
mable C.
williamsville, new york
"Because they took the time to explain everything to me."
daniel S.
williamsville, new york
"Because we were supposed to be refunded a 200 dollar deposit we put on a motor but decided the next day to purchase a whole unit for 16000 dollars and its been a week and no refund and customer care did not return email or phone call about this matter."
thomas L.
lancaster, new york
"The technicians were very courteous ."
kimberly M.
niagara falls, new york
"Tend to be the most expensive. Although you do great work, a lot of my friends and family would not want to pay the amount you charge."
daniel S.
williamsville, new york
"Matt and mo were very knowledgeable and courteous . They went above and beyond to fix our ac but speaking with Matt he worked out a payment plan for a new system that we could afford"
thomas L.
lancaster, new york
jackie S.
west seneca, new york
"Quick emergency service and very professional, talented, polite, friendly technician."
tanya B.
tonawanda, new york
kenneth K.
williamsville, new york
robert N.
buffalo, new york
"Matt called left a message that he could come by, I called him back right away. I left a couple messages to stop but he did come or call to set up another time."
lilly V.
buffalo, new york
"Customer service courteous of technician and staff"
rosanna M.
grand island, new york
amber H.
lockport, new york
morgan V.
east amherst, new york
"The technicians were extremely friendly and knowledgeable."
john V.
buffalo, new york
"1) Service order not summarized 2) Unable to justify expense of tankless system install when system price was published in Home Depot (about $2,500) 3) The system I was led to believe that was installed did not come with features that I was promised (Wi-Fi enabled, monitored with an app). Installer said we did not need that one, reason unclear to me 4) I was told the part was being rushed from Syracuse and I should expect a 10:30 am install. I got a call at about 8 saying the crew would be in at 8:30. This would be fine but the crew did not seem to be aware of the rushed part. I would like to be contacted by management due to the aforementioned concerns."
marybeth C.
kenmore, new york
"The techs came at the appointed time. They were professional and courteous as well as keeping us apprised of everything they were doing throughout. At the end they told us what we could do to improve our system without trying to pressure us to buy anything. They were very honest."
bing S.
buffalo, new york
"Fast, friendly response"
mohammed S.
orchard park, new york
scott D.
buffalo, new york
"We came home from Friday til now Sunday and the A.C. Was going on,the house was at 77 degrees and the A.C. Was set at 68 ,we came home to a hot house ,and the worker were here Thursday for a tuneup."
mr kopp K.
cheektowaga, new york
"Friendly knowledgeable staff."
mary mccaffrey M.
tonawanda, new york
christophe O.
lockport, new york
"Promptness, quiet installation, personable workers"
jeffrey o.
north tonawanda, new york
"I called this morning about an issues with my AC, had appointment that afternoon, Mohammed had the issue repaired within an hour of arrival. Great job! Very friendly staff and knowledgeable."
wanda J.
buffalo, new york
"He was very efficient and courteous"
david H.
amherst, new york
"we have to neighbors, Sunbeam techs are professional and through"
stanley H.
kenmore, new york
"Great service and knowledgeable techs"
alan B.
buffalo, new york
"very satisfied with overall result"
mary W.
buffalo, new york
"Very efficient"
james H.
amherst, new york
maeve S.
buffalo, new york
"On time. Had everything they needed on truck to make repairs. No second trip. Explained everything before starting the job."
jacob B.
clarence, new york
"I was pleased with the level of expertise and professionalism each member offered. There were holes left in the walls that will need to be patched and painted after the install of the thermostat, which was the wrong system, but only due to hardware failure. Our new filter was full of clumps of dust and needs replacing. Matt came the following week to replace with the correct system, but did not have a new filter with him. We are happy the install is complete and working well."
mary keenan K.
west valley, new york
"the technicians are always very friendly and focused on performing great service"
adam N.
buffalo, new york
norman M.
cheektowaga, new york
gabriel C.
williamsville, new york
"Associates were extremely efficient finding the problem and correcting it."
william B.
buffalo, new york
"Because I was very satisfied"
miss calhoun C.
buffalo, new york
"Appointment was cancelled. Technician called close to 8 pm."
william S.
cheektowaga, new york
"I was very satisfied with job done."
pamela A.
lake view, new york
"On time, got the job done, no problems.. What else is there?"
revs ken & naomi B.
buffalo, new york
"Because no one is perfect so you should not get a 10."
aileen S.
buffalo, new york
kenneth K.
amherst, new york
"Outstanding service to replace our furnace. Technicians were very knowledgeable, explained everything to us"
rose-anne R.
amherst, new york
"Prompt and professional service"
karen V.
grand island, new york
"At first the quote was much higher than I could afford for the ductless air system. Justin used another manufacturer and came up with a system that met my needs. It cools my home very well."
mario R.
west seneca, new york
al M.
lockport, new york
"Justin can to our house this week and I thought that he was very helpful. Not only did he answer all my questions but his knowledge was spot on. We have other estimates next week and have not made a decision yet. I will call him one way or another on our decision. I think all technicians should be like Justin, so far I must have seen the best and the worst in the industry."
joan B.
tonawanda, new york
"From sales to installation, there were no negative issues whatsoever."
mary M.
cheektowaga, new york
gary elsom E.
williamsville, new york
beverly S.
buffalo, new york
"Mohammed goes out of his way to do things he doesn't have to do. He also takes the time to explain things to me. This was the second time he came to my house and took the time to ask me how my sick husband was doing. I really appreciated that he remembered what we talked about the first time he came out several months ago."
ms travis T.
snyder, new york
joe dori poodry P.
buffalo, new york
"The service man was polite, knowledgeable and advised us of a problem which he was able to quickly correct."
wendy L.
eggertsville, new york
"Tech was courteous, clean, took time to explain things to me"
richard S.
buffalo, new york
mrs tetkowski T.
grand island, new york
"The men were prompt, efficient, very friendly."
theresa P.
buffalo, new york
"The technicians were very professional , worked together well and seemed well informed."
theresa B.
buffalo, new york
"They were on time, very courteous"
donna W.
north tonawanda, new york
"The gentleman arrived w/in a reasonable timeframe, despite being the Easter Sunday holiday, called ahead to notify of his arrival, and solved the heating problem w/in a short time: about 30 minutes."
break'neggs B.
buffalo, new york
"you did not replace the right board on our commercial system plus insults received for a 400$ part replace that should have been only maybe a 35$ charge and you keep sending invoice to us for no reason and now i have to replace the board that cost 1500$ with a different company"
mr lawrence L.
kenmore, new york
"Donnie did a nice job servicing our A/C. He was couteous and arrived on time"
noel C.
tonawanda, new york
"They called me and came out earlier than scheduled"
kelly C.
williamsville, new york
"Very thorough with inspection of equipment. Answered all questions that I had."
david Z.
n tonawanda, new york
bob R.
north tonawanda, new york
andrew W.
wheatfield, new york
sharlene S.
amherst, new york
jerrell M.
buffalo, new york
"They did a great job n"
bill J.
wheatfield, new york
mrs - krajewski K.
w seneca, new york
"Polite, offered explanations and advice"
karolynne C.
n tonawanda, new york
"Serve was on time and thorough. The serviceman was polite, used covid precautions and foot coverings when in the house. He was a friendly, professional technician."
azhar J.
buffalo, new york
"On time and was knowledgeable"
mr weinsheimer W.
kenmore, new york
"very efficient, friendly"
ms elliott, judy E.
buffalo, new york
"The furnace was installed in an efficient manner, and is working fine. Thanks to Parker, and his crew, and Adam and Colin for all their explanations to me."
kathy W.
tonawanda, new york
barbara A.
east amherst, new york
"Parker did a great job!"
mr citron C.
amherst, new york
rosalie H.
buffalo, new york
"Satisfied with the service the technicians provided."
ms multerer M.
tonawanda, new york
"didn't call before arrival."
mary Z.
buffalo, new york
marge H.
eden, new york
kenneth K.
williamsville, new york
"Technicians were very knowledgeable and talked to me as to what they were doing"
james G.
buffalo, new york
arthurs dryclea D.
williamsville, new york
tim S.
newfane, new york
melda T.
buffalo, new york
joe M.
williamsville, new york
"Service was provided the same day I called."
ted S.
kenmore, new york
"They were very pleasant and answered all my questions"
alexander N.
niagara falls, new york
"They wanted to charge me $1,600 for a cleaning, and they were trying to convince me that the heat exchanger in a boiler was cracked but there was no evidence of water infiltrating out of the water jacket. Next Morning called Bryk, furnace cleaned, repaired and inspected for $250. Too bad I wasted money calling your company"
david C.
tonawanda, new york
"The techs are very good, once they get here. I had an issue where my furnace would work sometimes and then not. I called when it had been off for 10 hours. By the time I was able to get someone here, it was working again. My original call was SUnday evening. When the tech got here, he told me he was on call the previous night and I should let them know. Hard to diagnose when it is working. The next time I called with an issue, The I was again told there was no one on call. The furnace was working again by the time the tech arrived. He thought he found an issue with the flame sensor. He cleaned it and the furnace was once again working. That was a Friday. Saturday I called again (furnace ot) and was told someone would be there Monday. I tried to remove and clean the sensor and I accidentally broke it. I spoke with the tech and he told me all the parts places were closed for the weekend. I called again to relay this information and I was told I would get a call Monday. Monday came and I did not get a call. I called again and was told the parts department would get back to me within 24 hours. TOO LONG after having no heat for 48 hours, even if it was partly my fault. It is now Wednesday afternoon (48 hours after last call) and I still have not heard back. Your call center is terrible. The communication is intolerable. The techs are find and very professional...when they can get here. I have ordered the part myself since your phone service is so terrible."
dwyane H.
buffalo, new york
"Very satisfied with the job that was done & the technician"
christine S.
north tonawanda, new york
"I provided that rating because the technicians were able to restore heat to our home within days of our boiler dying."
sandra W.
buffalo, new york
jenna B.
hamburg, new york
"They came in and Diagnosed the problem within 5 to 10 minutes and told us that they could either fix it or replace it. They were super nice throughout the entire process and he was no issues at all and made the situation very understandable."
dennis K.
orchard park, new york
"Because"
mary B.
niagara falls, new york
"Technician was polite and quick"
mark S.
tonawanda, new york
"Friendly service and got the job done."
helen D.
orchard park, new york
william D.
kenmore, new york
"Mohammed took care of issues and ordered needed parts"
mrs. schallmo S.
cheektowaga, new york
"I had to use Sunbeam on several different occasions when I had no heat. Sunbeam's response was VERY prompt, much faster than I expected! Over the course of several visits, my problem was solved. I was especially pleased with MATT, who finally diagnosed and corrected my furnace's problem."
mark B.
amherst, new york
"very professional explained job to be done"
robert S.
tonawanda, new york
"friendlh and followed u on mhy questions"
patricia P.
grand island, new york
"It took 5 visits to fix the heat and the humidifier still isnt working"
judith H.
grand island, new york
rose-anne R.
amherst, new york
"The technician was very professional and explained everything. He went above and beyond his job."
matt U.
west seneca, new york
"We originally called to cancel the appt, but the sunbeam team came anyways. We received a call but the tech did not announce where he was from, and we were expecting another company contracted with our furnace's manufacturer instead. Clearly the rep on the phone did not relay the information that we wanted to cancel-we called maybe 5 mine after first reaching out as well! So we were on the hook for paying a visit fee and a diagnostic fee for a visit that we did not even want. After that, we thought at least we know what's wrong and can make sure the other company had the parts ready to go when they arrived, except the diagnosis made by the tech was also incorrect. The parts that we were told we needed were not correct at all, and our issue came from a pressure sensor instead. We were still charged for a visit we didn't want to get incorrect information we couldn't use."
jim R.
tonawanda, new york
"Very efficient and lots of knowledge"
randolph K.
buffalo, new york
"Did a great job and explained everything did"
nicholas C.
buffalo, new york
"technicians were explained everything clearl"
cedric L.
buffalo, new york
"the tec know his stuff"
peter L.
buffalo, new york
"Parker efficiently checked out the CO2 detector and determined there was no leakage."
elaine W.
buffalo, new york
"Matt provided a solution & explanation for the problem."
felix G.
niagara falls, new york
"Because I've been asking for the diagnostic invoice and have not received it that's what I paid for"
fallacaro F.
s cheektowaga, new york
"Prompt professional and neat"
ted L.
amherst, new york
"Technician was very helpful."
lawrence D.
tonawanda, new york
"They were prompt,professional, informative, and courteous"
valerie R.
w seneca, new york
"I didnt want the service contract"
andrew K.
buffalo, new york
"Very clean, very nice"
mrs schooley S.
williamsville, new york
"Our furnace broke down on the night of Jan. 8. Matt came and assessed the problem at 11:30 PM. He was professional and very gracious. The necessary part - gas valve - was ordered and Mohammed installed it on Jan 10. He, likewise, was gracious and professional. We are very pleased with the service."
darren T.
amherst, new york
joan U.
buffalo, new york
"Always polite and gets to the bottom of the problem asap. It is always good service from Sunbeam."
susan F.
tonawanda, new york
"Very thorough and sufficient."
robert W.
west seneca, new york
william R.
buffalo, new york
"Came in diagnosed problem Got a part quote and a quote for a new unit,he estimated the details to install the unit ."
mr hunt H.
buffalo, new york
bernard W.
niagara falls, new york
"Technician seemed irresponsible."
chuck A.
getzville, new york
"The tech was outstanding. He was friendly and professional. He is an asset to your company."
william J.
buffalo, new york
"All service was done promptly and corrected. My issue was the technician did not know how to operate the steam boiler, and caused it to overfill with water and the pipe/radiators to leak."
kenneth K.
depew, new york
gabriel C.
williamsville, new york
"Technician very knowledgeable Explains well his service Professional attitude"
steve L.
williamsville, new york
"Parker is knowledgeable and conveys straight forward explanations."
john gorton G.
grand island, new york
"missed two appointments and phone service was not good"
joan D.
buffalo, new york
"Tech was polite and did his job"
particia K.
buffalo, new york
"Guys were very respectful, courteous and nice. I signed a renewal contract because of their knowledge of your products."
james D.
?tonawanda, new york
mr wood W.
e aurora, new york
"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."
joan U.
buffalo, new york
"Polite and efficient."
jerome M.
buffalo, new york
"It started with the phone call I made that morning very professional answered all my questions Plus when Justin in your service guy came out they took care of business right away"
charisse F.
buffalo, new york
"Prompt professional service"
william S.
grand island, new york
"Service Men were professional, friendly and timely."
james F.
tonawanda, new york
david H.
amherst, new york
"Mohammed was pleasant, polite, very knowledgeable both with our furnace and our new thermostat"
ralph D.
buffalo, new york
"Good service"
marybeth L.
buffalo, new york
"professional & fast"
judith M.
buffalo, new york
"Tech was polite and explained things"
joan B.
north tonawanda, new york
"The technican was very professional and had a pleasant personality"
paul S.
hamburg, new york
"Efficient, professional & corrected problem"
robert carey C.
williamsville, new york
"We are not finished. We had one call that required a second visit and now we are waiting for parts. So perhaps an all is final moves the score."
alan L.
buffalo, new york
"The office was in touch with me all the time, updating me with the status of the technician, time of arrival, etc. The technician was very professional and did a very good job explaining what was done, how things worked and what to do in the future."
earl K.
amherst, new york
deann P.
buffalo, new york
"I appreciate the quick response and honesty"
julia O.
cheektowaga, new york
"Justin and his assistant were very friendly and professional. They answered all our questions. Justin said he would take care of having our fence cleaned and to call him if we had any questions. I highly recommend Justin and his assistant because they were extremely professional, friendly in a treated us with respect."
george S.
buffalo, new york
"The servicemen were prompt, quiet and Matt was very clear with the advice he gave me with respect to my heating unit."
mr. sowinski S.
wheatfield, new york
"excellent service technician"
helen D.
orchard park, new york
mary jaskowiak J.
buffalo, new york
"Excellent friendly service"
stacey C.
buffalo, new york
"Misdiagnosed the issue."
kevin K.
grand island, new york
carole A.
buffalo, new york
mary M.
cheektowaga, new york
"you were on time and very efficient"
william P.
niagra falls, new york
"Service installers were very professional clean and and called before they showed up furnace was installed very well cleaned up well also"
patricia P.
grand island, new york
"On time, pleasant,"
socorro C.
buffalo, new york
"The technician was personable and he seemed knowledgeable and answered questions, also took his time checking furnace to assure it was in good working e."
st timothy C.
grand island, new york
"The problem was fixed and the technician was great - he figured out the issue, kept me informed, and was pleasant to work with."
charles C.
e aurora, new york
"Very professional, polite and efficient. Took the time to explain things and answered all of our questions."
mac G.
williamsville, new york
ms johnson J.
buffalo, new york
willard K.
amherst, new york
"Tech was very good"
jerome jr J.
buffalo, new york
phyllis M.
buffalo, new york
"Sales person was courteous friendly and knowledgeable. Install team were awesome and did a great job."
susan W.
e amherst, new york
micki R.
amherst, new york
"seemed to know what he was doing, but never told me his name & Justin Dillon who was with him gave me some information about a new furnace & it had my neightbor's name on it - making me wonder if they had correct information about the age of my furnace? Or was it hers??"
john G.
getzville, new york
"Tech very efficent and informative"
sharlene S.
amherst, new york
george K.
east amherst, new york
patrick C.
east amherst, new york
"No show And did not call me. Wasted a half day of my time."
jeffrey W.
grand island, new york
"Excellent communication and consideration. Respectful. On time and as promised."
michael M.
north tonawanda, new york
"The vents did not work after the service call. Wires were not properly installed inside the unit"
ron T.
east amherst, new york
"Cheryl in the Amherst, NY office is extremely helpful and responsive. I have called with several questions over the past year. She easily answers each question and patiently spends the time to explain our membership plan options. Cheryl makes me feel like a very valued customer. I could not be more satisfied and plan to renew our membership year after year. She is a real credit to your wonderful team."
mr vasi V.
buffalo, new york
larry S.
eggertsville, new york
laurel G.
williamsville, new york
"on-time, very efficient, polite"
robert A.
buffalo, new york
"The guys come once a year to keep the system running smoothly"
swaroop S.
buffalo, new york
"Very helpful and patiently answered all our questions"
susan G.
getzville, new york
"Matt Austin is awesome... Knowledgeable, professional, friendly. Always pleased when he is the technician assigned to our home. Thank you Matt!"
sims S.
depew, new york
"i didn't receive a estimate in my email"
joseph D.
buffalo, new york
"Sunbeam did not offer product/service I am looking for"
john R.
cheektowaga, new york
"Technical was polite and did the job in a timely manner"
kenneth K.
depew, new york
diana W.
kenmore, new york
"I trust your technicians to be truthful about my HVAC equipment."
david gallo G.
tonawanda, new york
lynn K.
amherst, new york
"the team did a through review of equipment & answered my questions. They were very neat & efficient inserviceing the heating systems. We did not receive a call telling us they were on the way."
stanley S.
buffalo, new york
joseph M.
buffalo, new york
jerry B.
cheektowaga, new york
"Ahmad was timely and knowledgeable about our furnace. Gave us some tips to maintain our furnace."
joe G.
lackawanna, new york
"Both guys knew what they were doing and were polite and neat very satisfied"
kathryn T.
tonawanda, new york
"Ahmad was very courteous and kept me informed of what he had done while he was there"
ray A.
cheektowaga, new york
"good job"
elizabeth W.
amherst, new york
"This was a third time service has come out to service out boiler we paid $900 the second time third time for the same issue they wanted to charge $700. Our boiler is less than seven years old and was installed by this company."
perry C.
buffalo, new york
pat C.
kenmore, new york
doris K.
buffalo, new york
"Friendly! Quick! I have deal with ur company for at least 30 plus years!!"
james W.
wheatfield, new york
"on time professional and friendly knowledgeable understanding"
marie zafron Z.
amherst, new york
"Jim was very thorough and answered all my questions"
william B.
buffalo, new york
"Very efficient worker. Had no problems and very respectful."
jackie S.
west seneca, new york
"Very professional and thoroughservice"
pat W.
niagara falls, new york
"I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."
james S.
newfane, new york
"He was courteous quick and thorough; and more importantly answered my questions clearly"
henry cooper C.
buffalo, new york
mr allen A.
buffalo, new york
"Very professional and courteous"
alan H.
niagara falls, new york
"Excellent communication & service"
diane C.
buffalo, new york
"Our technician arrived on time, was very courteous and explained everything that needed to be done."
paul G.
buffalo, new york
"Ahmad was very knowledgeable and thorough, explained everything clearly"
rose K.
tonawanda, new york
"Still waiting on an estimate for a part for my boiler."
mark F.
williamsville, new york
"Mohammed was very thorough and explained what was being done. He did an excellent job."
richard K.
orchard park, new york
"Excellent explanation of the work being done and why its necessary."
ms multerer M.
tonawanda, new york
mike B.
tonawanda, new york
"Efficient"
karla S.
buffalo, new york
"The Service Tech provided great service to Furnace and Air Conditioning Units."
ron T.
east amherst, new york
jim S.
buffalo, new york
joan B.
tonawanda, new york
"The Technician was very thorough and extremely pleasant."
nora H.
williamsvile, new york
"Honest and friendly"
susan P.
cheektowaga, new york
"Tech people very knowledgeable."
steven S.
buffalo, new york
mark B.
amherst, new york
"Good communication about issues"
ms guarino G.
amherst, new york
rebecca W.
buffalo, new york
"Mohammed went out of the way to clean the pollen off our condenser unit for better air flow."
mark E.
buffalo, new york
"The two that showed were courteous and professional. Explained what they were doing, and offered suggestions for improved upkeep"
edward P.
amherst, new york
nancy S.
tonawanda, new york
"Roger & Hunter clearly knew what they were doing. They answered my questions & were very nice"
steven S.
buffalo, new york
"Capable and courteous . We always request Roger"
miss mary ann M.
buffalo, new york
"I felt Mohammed was very thorough and responsive to my concerns."
marlene S.
n tonawanda, new york
"Parker answered questions I asked."
linda B.
town tonawanda, new york
"service was efficient; technician was helpful & courteous"
susan R.
gasport, new york
"The guy's that came and serviced my furnace and air conditioner were very nice and helpful, they gave me tips on how to clean my air conditioner, they had a great personality"
gabriel C.
williamsville, new york
"Pleasant knowledgeable technician"
joelle M.
buffalo, new york
"Mohammed and Ahmed are the best.. incredibly friendly and helpful.. Ahmed also performed the servicing on our AC unit earlier this year and we were really happy to see him again. Both very professional and have great attitudes!"
christine M.
kenmore, new york
"Mohammed was very professional and helpful answering our questions"
mr semonian S.
tonawanda, new york
"I was completely satisfied with the service provided."
samantha W.
williamsville, new york
"Parker has been servicing all 3 properties we own since he's been with Sunbeam. He's professional, knowledgeable, punctual and very friendly and trustworthy."
micheal L.
tonawanda, new york
jeremy F.
williamsville, new york
"Installers very knowledgeable and did good work. One water pipe cut, but it was repaired. One installer was rude to my wife; she was very upset by this. The lights in the house still dim every time the A/C goes on. This needs follow-up."
colleen K.
lockport, new york
"Knowledgeable and helpful"
pierre M.
lockport, new york
"Called early on a Sunday morning & they came out within 1 hour to fix my AC."
louise W.
lancaster, new york
"The installers were very thorough. Cleaned up and guided us on the usage of the new equipment. They did forget to turn the gas back on, which was shut off at the main. We only found out about this after a cold shower the next day."
richard D.
buffalo, new york
"Jim was very professional and dealt with the issue presented perfectly. I was very pleased with his attention to detail and the final grid correction looks great!"
dave K.
e amherst, new york
"The late night response and the texhnician's willingness to stay until the issue was resolved or better understood was outstanding. Tecnician arrived around 9:30pm and stayed until almost midnight."
david B.
depew, new york
"Fast and very professional"
justin K.
hamburg, new york
ms grieco G.
buffalo, new york
tom S.
tonawanda, new york
tammy D.
depew, new york
"The service experts that installed our equipment were great. Roger, Jim, Adam and Cullen."
azhar J.
buffalo, new york
monna M.
kenmore, new york
james B.
lakeview, new york
"I was very surprised that Sunbeam made it out when they did."
linda S.
buffalo, new york
mrs storms S.
buffalo, new york
particia K.
buffalo, new york
"Very nice and knowledgeable tech!!!"
michael F.
buffalo, new york
"The work was done quickly, and Matt cleaned up throughly when he finished."
richard K.
niagara falls, new york
"friendly and courteous; knowledgeable."
antione P.
cheektowaga, new york
"They are great"
bruce J.
lockport, new york
lucas L.
amherst, new york
"The work was completed on time. The craftsmanship appears to be good quality. The workers did a job job keeping the place clean."
linda N.
lockport, new york
"I think he explained what the job entailed"
ms bassham B.
buffalo, new york
"questions were answered that I asked"
jessica H.
amherst, new york
"The two gentlemen that were here did a fantastic job keeping me informed and getting the issue resolved."
sean P.
niagara falls, new york
maria M.
west seneca, new york
steve L.
williamsville, new york
"Excellent work"
pat C.
kenmore, new york
juan V.
buffalo, new york
"Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"
brian S.
amherst, new york
lon S.
williamsville, new york
"Our service has always been professional, friendly, and informative."
andrew M.
tonawanda, new york
marie zafron Z.
amherst, new york
"Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."
justin H.
williamsville, new york
"The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."
mr lichtenberger L.
depew, new york
christine Z.
amherst, new york
"Technicians were very nice and respectful!"
gerald M.
e amherst, new york
"Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"
socorro C.
buffalo, new york
david J.
williamsville, new york
"Excellent service!"
rebecca T.
buffalo, new york
"Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."
mr backus B.
tonawanda, new york
"They were very good and informative"
mr sherrill S.
buffalo, new york
david H.
amherst, new york
"On time, pleasant, polite, through"
pat C.
kenmore, new york
fredrick L.
buffalo, new york
"Congenial service person resolved the problem"
brad C.
williamsville, new york
lynn A.
tonawanda, new york
ron S.
north tonawanda, new york
"Technician was very cordial and explained to me what he found after examining my cooling system"
mark O.
niagara falls, new york
"The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."