gabriel C. williamsville, new york May 12, 2022 "Associates were extremely efficient finding the problem and correcting it."
miss calhoun C. buffalo, new york May 10, 2022 "Appointment was cancelled. Technician called close to 8 pm."
pamela A. lake view, new york May 06, 2022 "On time, got the job done, no problems.. What else is there?"
revs ken & naomi B. buffalo, new york May 04, 2022 "Because no one is perfect so you should not get a 10."
kenneth K. amherst, new york May 03, 2022 "Outstanding service to replace our furnace. Technicians were very knowledgeable, explained everything to us"
karen V. grand island, new york May 01, 2022 "At first the quote was much higher than I could afford for the ductless air system. Justin used another manufacturer and came up with a system that met my needs. It cools my home very well."
al M. lockport, new york April 30, 2022 "Justin can to our house this week and I thought that he was very helpful. Not only did he answer all my questions but his knowledge was spot on. We have other estimates next week and have not made a decision yet. I will call him one way or another on our decision. I think all technicians should be like Justin, so far I must have seen the best and the worst in the industry."
joan B. tonawanda, new york April 30, 2022 "From sales to installation, there were no negative issues whatsoever."
beverly S. buffalo, new york April 28, 2022 "Mohammed goes out of his way to do things he doesn't have to do. He also takes the time to explain things to me. This was the second time he came to my house and took the time to ask me how my sick husband was doing. I really appreciated that he remembered what we talked about the first time he came out several months ago."
joe dori poodry P. buffalo, new york April 26, 2022 "The service man was polite, knowledgeable and advised us of a problem which he was able to quickly correct."
wendy L. eggertsville, new york April 26, 2022 "Tech was courteous, clean, took time to explain things to me"
mrs tetkowski T. grand island, new york April 23, 2022 "The men were prompt, efficient, very friendly."
theresa P. buffalo, new york April 23, 2022 "The technicians were very professional , worked together well and seemed well informed."
donna W. north tonawanda, new york April 19, 2022 "The gentleman arrived w/in a reasonable timeframe, despite being the Easter Sunday holiday, called ahead to notify of his arrival, and solved the heating problem w/in a short time: about 30 minutes."
break'neggs B. buffalo, new york April 19, 2022 "you did not replace the right board on our commercial system plus insults received for a 400$ part replace that should have been only maybe a 35$ charge and you keep sending invoice to us for no reason and now i have to replace the board that cost 1500$ with a different company"
mr lawrence L. kenmore, new york April 16, 2022 "Donnie did a nice job servicing our A/C. He was couteous and arrived on time"
kelly C. williamsville, new york April 14, 2022 "Very thorough with inspection of equipment. Answered all questions that I had."
karolynne C. n tonawanda, new york April 06, 2022 "Serve was on time and thorough. The serviceman was polite, used covid precautions and foot coverings when in the house. He was a friendly, professional technician."
ms elliott, judy E. buffalo, new york April 01, 2022 "The furnace was installed in an efficient manner, and is working fine. Thanks to Parker, and his crew, and Adam and Colin for all their explanations to me."
kenneth K. williamsville, new york March 20, 2022 "Technicians were very knowledgeable and talked to me as to what they were doing"
alexander N. niagara falls, new york March 03, 2022 "They wanted to charge me $1,600 for a cleaning, and they were trying to convince me that the heat exchanger in a boiler was cracked but there was no evidence of water infiltrating out of the water jacket. Next Morning called Bryk, furnace cleaned, repaired and inspected for $250. Too bad I wasted money calling your company"
david C. tonawanda, new york March 02, 2022 "The techs are very good, once they get here. I had an issue where my furnace would work sometimes and then not. I called when it had been off for 10 hours. By the time I was able to get someone here, it was working again. My original call was SUnday evening. When the tech got here, he told me he was on call the previous night and I should let them know. Hard to diagnose when it is working. The next time I called with an issue, The I was again told there was no one on call. The furnace was working again by the time the tech arrived. He thought he found an issue with the flame sensor. He cleaned it and the furnace was once again working. That was a Friday. Saturday I called again (furnace ot) and was told someone would be there Monday. I tried to remove and clean the sensor and I accidentally broke it. I spoke with the tech and he told me all the parts places were closed for the weekend. I called again to relay this information and I was told I would get a call Monday. Monday came and I did not get a call. I called again and was told the parts department would get back to me within 24 hours. TOO LONG after having no heat for 48 hours, even if it was partly my fault. It is now Wednesday afternoon (48 hours after last call) and I still have not heard back. Your call center is terrible. The communication is intolerable. The techs are find and very professional...when they can get here. I have ordered the part myself since your phone service is so terrible."
dwyane H. buffalo, new york February 23, 2022 "Very satisfied with the job that was done & the technician"
christine S. north tonawanda, new york February 21, 2022 "I provided that rating because the technicians were able to restore heat to our home within days of our boiler dying."
jenna B. hamburg, new york February 17, 2022 "They came in and Diagnosed the problem within 5 to 10 minutes and told us that they could either fix it or replace it. They were super nice throughout the entire process and he was no issues at all and made the situation very understandable."
william D. kenmore, new york February 02, 2022 "Mohammed took care of issues and ordered needed parts"
mrs. schallmo S. cheektowaga, new york January 28, 2022 "I had to use Sunbeam on several different occasions when I had no heat. Sunbeam's response was VERY prompt, much faster than I expected! Over the course of several visits, my problem was solved. I was especially pleased with MATT, who finally diagnosed and corrected my furnace's problem."
patricia P. grand island, new york January 26, 2022 "It took 5 visits to fix the heat and the humidifier still isnt working"
rose-anne R. amherst, new york January 26, 2022 "The technician was very professional and explained everything. He went above and beyond his job."
matt U. west seneca, new york January 25, 2022 "We originally called to cancel the appt, but the sunbeam team came anyways. We received a call but the tech did not announce where he was from, and we were expecting another company contracted with our furnace's manufacturer instead. Clearly the rep on the phone did not relay the information that we wanted to cancel-we called maybe 5 mine after first reaching out as well! So we were on the hook for paying a visit fee and a diagnostic fee for a visit that we did not even want. After that, we thought at least we know what's wrong and can make sure the other company had the parts ready to go when they arrived, except the diagnosis made by the tech was also incorrect. The parts that we were told we needed were not correct at all, and our issue came from a pressure sensor instead. We were still charged for a visit we didn't want to get incorrect information we couldn't use."
peter L. buffalo, new york January 20, 2022 "Parker efficiently checked out the CO2 detector and determined there was no leakage."
elaine W. buffalo, new york January 18, 2022 "Matt provided a solution & explanation for the problem."
felix G. niagara falls, new york January 18, 2022 "Because I've been asking for the diagnostic invoice and have not received it that's what I paid for"
lawrence D. tonawanda, new york January 14, 2022 "They were prompt,professional, informative, and courteous"
mrs schooley S. williamsville, new york January 12, 2022 "Our furnace broke down on the night of Jan. 8. Matt came and assessed the problem at 11:30 PM. He was professional and very gracious. The necessary part - gas valve - was ordered and Mohammed installed it on Jan 10. He, likewise, was gracious and professional. We are very pleased with the service."
joan U. buffalo, new york January 10, 2022 "Always polite and gets to the bottom of the problem asap. It is always good service from Sunbeam."
william R. buffalo, new york January 02, 2022 "Came in diagnosed problem Got a part quote and a quote for a new unit,he estimated the details to install the unit ."
chuck A. getzville, new york December 17, 2021 "The tech was outstanding. He was friendly and professional. He is an asset to your company."
william J. buffalo, new york December 16, 2021 "All service was done promptly and corrected. My issue was the technician did not know how to operate the steam boiler, and caused it to overfill with water and the pipe/radiators to leak."
gabriel C. williamsville, new york December 09, 2021 "Technician very knowledgeable Explains well his service Professional attitude"
steve L. williamsville, new york December 08, 2021 "Parker is knowledgeable and conveys straight forward explanations."
john gorton G. grand island, new york December 06, 2021 "missed two appointments and phone service was not good"
particia K. buffalo, new york December 04, 2021 "Guys were very respectful, courteous and nice. I signed a renewal contract because of their knowledge of your products."
mr wood W. e aurora, new york December 03, 2021 "I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."
jerome M. buffalo, new york December 01, 2021 "It started with the phone call I made that morning very professional answered all my questions Plus when Justin in your service guy came out they took care of business right away"
william S. grand island, new york November 26, 2021 "Service Men were professional, friendly and timely."
david H. amherst, new york November 24, 2021 "Mohammed was pleasant, polite, very knowledgeable both with our furnace and our new thermostat"
joan B. north tonawanda, new york November 19, 2021 "The technican was very professional and had a pleasant personality"
robert carey C. williamsville, new york November 18, 2021 "We are not finished. We had one call that required a second visit and now we are waiting for parts. So perhaps an all is final moves the score."
alan L. buffalo, new york November 18, 2021 "The office was in touch with me all the time, updating me with the status of the technician, time of arrival, etc. The technician was very professional and did a very good job explaining what was done, how things worked and what to do in the future."
julia O. cheektowaga, new york November 15, 2021 "Justin and his assistant were very friendly and professional. They answered all our questions. Justin said he would take care of having our fence cleaned and to call him if we had any questions. I highly recommend Justin and his assistant because they were extremely professional, friendly in a treated us with respect."
george S. buffalo, new york November 14, 2021 "The servicemen were prompt, quiet and Matt was very clear with the advice he gave me with respect to my heating unit."
william P. niagra falls, new york November 05, 2021 "Service installers were very professional clean and and called before they showed up furnace was installed very well cleaned up well also"
socorro C. buffalo, new york November 02, 2021 "The technician was personable and he seemed knowledgeable and answered questions, also took his time checking furnace to assure it was in good working e."
st timothy C. grand island, new york November 01, 2021 "The problem was fixed and the technician was great - he figured out the issue, kept me informed, and was pleasant to work with."
charles C. e aurora, new york October 31, 2021 "Very professional, polite and efficient. Took the time to explain things and answered all of our questions."
phyllis M. buffalo, new york October 26, 2021 "Sales person was courteous friendly and knowledgeable. Install team were awesome and did a great job."
micki R. amherst, new york October 23, 2021 "seemed to know what he was doing, but never told me his name & Justin Dillon who was with him gave me some information about a new furnace & it had my neightbor's name on it - making me wonder if they had correct information about the age of my furnace? Or was it hers??"
patrick C. east amherst, new york October 22, 2021 "No show And did not call me. Wasted a half day of my time."
jeffrey W. grand island, new york October 22, 2021 "Excellent communication and consideration. Respectful. On time and as promised."
michael M. north tonawanda, new york October 22, 2021 "The vents did not work after the service call. Wires were not properly installed inside the unit"
ron T. east amherst, new york October 20, 2021 "Cheryl in the Amherst, NY office is extremely helpful and responsive. I have called with several questions over the past year. She easily answers each question and patiently spends the time to explain our membership plan options. Cheryl makes me feel like a very valued customer. I could not be more satisfied and plan to renew our membership year after year. She is a real credit to your wonderful team."
robert A. buffalo, new york October 16, 2021 "The guys come once a year to keep the system running smoothly"
swaroop S. buffalo, new york October 15, 2021 "Very helpful and patiently answered all our questions"
susan G. getzville, new york October 15, 2021 "Matt Austin is awesome... Knowledgeable, professional, friendly. Always pleased when he is the technician assigned to our home. Thank you Matt!"
joseph D. buffalo, new york October 12, 2021 "Sunbeam did not offer product/service I am looking for"
john R. cheektowaga, new york October 11, 2021 "Technical was polite and did the job in a timely manner"
diana W. kenmore, new york October 07, 2021 "I trust your technicians to be truthful about my HVAC equipment."
lynn K. amherst, new york October 04, 2021 "the team did a through review of equipment & answered my questions. They were very neat & efficient inserviceing the heating systems. We did not receive a call telling us they were on the way."
jerry B. cheektowaga, new york October 01, 2021 "Ahmad was timely and knowledgeable about our furnace. Gave us some tips to maintain our furnace."
joe G. lackawanna, new york September 30, 2021 "Both guys knew what they were doing and were polite and neat very satisfied"
kathryn T. tonawanda, new york September 29, 2021 "Ahmad was very courteous and kept me informed of what he had done while he was there"
elizabeth W. amherst, new york September 25, 2021 "This was a third time service has come out to service out boiler we paid $900 the second time third time for the same issue they wanted to charge $700. Our boiler is less than seven years old and was installed by this company."
doris K. buffalo, new york September 21, 2021 "Friendly! Quick! I have deal with ur company for at least 30 plus years!!"
james W. wheatfield, new york September 19, 2021 "on time professional and friendly knowledgeable understanding"
marie zafron Z. amherst, new york September 16, 2021 "Jim was very thorough and answered all my questions"
william B. buffalo, new york September 15, 2021 "Very efficient worker. Had no problems and very respectful."
pat W. niagara falls, new york September 11, 2021 "I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."
james S. newfane, new york September 10, 2021 "He was courteous quick and thorough; and more importantly answered my questions clearly"
diane C. buffalo, new york September 01, 2021 "Our technician arrived on time, was very courteous and explained everything that needed to be done."
paul G. buffalo, new york August 27, 2021 "Ahmad was very knowledgeable and thorough, explained everything clearly"
mark F. williamsville, new york August 23, 2021 "Mohammed was very thorough and explained what was being done. He did an excellent job."
richard K. orchard park, new york August 22, 2021 "Excellent explanation of the work being done and why its necessary."
karla S. buffalo, new york August 19, 2021 "The Service Tech provided great service to Furnace and Air Conditioning Units."
joan B. tonawanda, new york August 18, 2021 "The Technician was very thorough and extremely pleasant."
rebecca W. buffalo, new york August 12, 2021 "Mohammed went out of the way to clean the pollen off our condenser unit for better air flow."
mark E. buffalo, new york August 12, 2021 "The two that showed were courteous and professional. Explained what they were doing, and offered suggestions for improved upkeep"
nancy S. tonawanda, new york August 11, 2021 "Roger & Hunter clearly knew what they were doing. They answered my questions & were very nice"
miss mary ann M. buffalo, new york August 09, 2021 "I felt Mohammed was very thorough and responsive to my concerns."
linda B. town tonawanda, new york August 07, 2021 "service was efficient; technician was helpful & courteous"
susan R. gasport, new york August 05, 2021 "The guy's that came and serviced my furnace and air conditioner were very nice and helpful, they gave me tips on how to clean my air conditioner, they had a great personality"
joelle M. buffalo, new york August 01, 2021 "Mohammed and Ahmed are the best.. incredibly friendly and helpful.. Ahmed also performed the servicing on our AC unit earlier this year and we were really happy to see him again. Both very professional and have great attitudes!"
christine M. kenmore, new york August 01, 2021 "Mohammed was very professional and helpful answering our questions"
mr semonian S. tonawanda, new york July 31, 2021 "I was completely satisfied with the service provided."
samantha W. williamsville, new york July 31, 2021 "Parker has been servicing all 3 properties we own since he's been with Sunbeam. He's professional, knowledgeable, punctual and very friendly and trustworthy."
jeremy F. williamsville, new york July 28, 2021 "Installers very knowledgeable and did good work. One water pipe cut, but it was repaired. One installer was rude to my wife; she was very upset by this. The lights in the house still dim every time the A/C goes on. This needs follow-up."
pierre M. lockport, new york July 27, 2021 "Called early on a Sunday morning & they came out within 1 hour to fix my AC."
louise W. lancaster, new york July 23, 2021 "The installers were very thorough. Cleaned up and guided us on the usage of the new equipment. They did forget to turn the gas back on, which was shut off at the main. We only found out about this after a cold shower the next day."
richard D. buffalo, new york July 17, 2021 "Jim was very professional and dealt with the issue presented perfectly. I was very pleased with his attention to detail and the final grid correction looks great!"
dave K. e amherst, new york July 16, 2021 "The late night response and the texhnician's willingness to stay until the issue was resolved or better understood was outstanding. Tecnician arrived around 9:30pm and stayed until almost midnight."
tammy D. depew, new york July 06, 2021 "The service experts that installed our equipment were great. Roger, Jim, Adam and Cullen."
james B. lakeview, new york July 01, 2021 "I was very surprised that Sunbeam made it out when they did."
michael F. buffalo, new york June 23, 2021 "The work was done quickly, and Matt cleaned up throughly when he finished."
lucas L. amherst, new york June 17, 2021 "The work was completed on time. The craftsmanship appears to be good quality. The workers did a job job keeping the place clean."
jessica H. amherst, new york June 15, 2021 "The two gentlemen that were here did a fantastic job keeping me informed and getting the issue resolved."
juan V. buffalo, new york June 10, 2021 "Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"
lon S. williamsville, new york June 09, 2021 "Our service has always been professional, friendly, and informative."
marie zafron Z. amherst, new york June 05, 2021 "Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."
justin H. williamsville, new york June 05, 2021 "The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."
gerald M. e amherst, new york May 30, 2021 "Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"
rebecca T. buffalo, new york May 25, 2021 "Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."
ron S. north tonawanda, new york May 19, 2021 "Technician was very cordial and explained to me what he found after examining my cooling system"
mark O. niagara falls, new york May 11, 2021 "The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."
john P. niagara falls, new york May 10, 2021 "The tech was skilled and very nice. The front office, help me reschedule and got the service l wanted."
susan W. e amherst, new york May 09, 2021 "Guys were so awesome professional right on time Did a great job on my two a/c units"
dennis D. buffalo, new york May 08, 2021 "I don't know yet. I haven't much experience. I wonder why the hot water coming out of the kitchen tap is sudsy. hopefully this will go away, as i normally like to use the hot water tap when filling a pan to boil water."
darlene M. williamsville, new york May 08, 2021 "Ahmed was very pleasant and quickly and efficiently reprogrammed my thermostat."
peter J. hamburg, new york May 07, 2021 "on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."
debra L. buffalo, new york May 06, 2021 "Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"
janet W. eggertsville, new york May 06, 2021 "Service provider just great! Helpful and wanting to please and check everything out."
michael M. north tonawanda, new york May 06, 2021 "Called and kept us posted as to a delay in arrival"
theresa P. buffalo, new york May 05, 2021 "Both technicians were very professional and answered questions I had."
jerry B. cheektowaga, new york May 02, 2021 "The technician was very knowledgeable and professional."
kevin C. silver creek, new york April 29, 2021 "I thought the technician did a great job. Was very informative."
fredrick L. buffalo, new york April 23, 2021 "Technician arrived on time, provided efficient service, and left the area clean."
mrs boyce B. buffalo, new york April 21, 2021 "The woman did an excellent job. We are still waiting for our paper work to receive our rebate from gas co. from salesmen."
barbara S. east aurora, new york April 18, 2021 "Roger arrived within the time scheduled and proceeded to conduct the service in a timely fashion."
jackie S. west seneca, new york April 15, 2021 "Logan is an exceptional technician -- knowledgeable, detail oriented, very thorough and very personable."
laurel G. williamsville, new york April 15, 2021 "arrived on time, knew what he was doing, polite and friendly"
albert M. buffalo, new york April 09, 2021 "Sunbeam you have the qualified technicians, I was surprised in two days we have a new life, new heating system and air conditioning, with the expert sales management they make a budget for the renovation, get for us the lender oh we are so happy"
james S. newfane, new york April 09, 2021 "Technician was quite pleasant and efficient. Scheduling was quite pleasant, but the rescheduling from the prior week was pushed out to the next time slot; which affected my day."
david S. blasdell, new york April 08, 2021 "The tech was very nice and had a answer for all the questions we asked."
pat W. niagara falls, new york April 07, 2021 "The technician has always been pleasant, on time and informs me of what has been done and also what needs to be looked at in the future. I have been very satisfied."
mark S. depew, new york April 03, 2021 "The gentleman who did the work was pleasant and polite and honest! Liked him as my heating man!"
phyllis W. depew, new york April 02, 2021 "All of your technicians are knowledgeable, courteous and eager to make sure all of my concerns are met. Logan is super!!!4"
tom W. e aurora, new york March 29, 2021 "Professional, first rate service. Logan has the knowledge and experience to perform effective troubleshooting and routine A.C maintenance tasks with ease. She makes sure I understand any issues and the solutions and she always makes sure I am satisfied with the service or repair behind the service call."
david H. amherst, new york March 29, 2021 "Hunter was professional, very neat and cleaned up after each area in went in to"
mrs - krajewski K. w seneca, new york March 26, 2021 "Helpful, informative, courteous, knowledgeable. Her name began with a L"
mark O. niagara falls, new york March 23, 2021 "Service Tech Logan completed her check of the Air Conditioning and then answered all questions I had."
linda A. e amherst, new york March 22, 2021 "Matt is professional and friendly. He goes above and beyond. All customer Service representatives are always very friendly and accommodating."
albert M. buffalo, new york March 20, 2021 "Yeah this company is very organized, the same person have all the answers of my problem I need quotation he do that, I need to know how much I will pay, he have the answer, I need a loan to finance this service, is ready to work with us till we get the loan, then you have the good personnel and good advisors, I appreciate the way you are organized, thank for everything"
kathy W. tonawanda, new york March 15, 2021 "The service guy was great. The telephone staff were horrible they could not speak proper english."
fernando A. tonawanda, new york March 12, 2021 "Logan was very helpful and did excellent work. She recommended the duct cleaning"
jennifer M. buffalo, new york March 11, 2021 "Your team members were friendly, patient, and very knowledgeable,"
don K. amherst, new york March 09, 2021 "Original duckwork leaked water back into the furnace almost shorting-out the electronics of a furnace installed in Sept. 2009. Replacement Furnace installed Jan 2021 after install leaked water on the basement floor service call to fix. Thermostat wire disconnected wires hanging connections not tightened down!"
mary C. buffalo, new york March 04, 2021 "Prompt, courteous , knowledgeable. Response time to emergency was immediate"
randolph K. buffalo, new york March 03, 2021 "WAS DONE IN A VERY TIMELY MANNER.TECH.WAS VERY KNOWLEGABLE."
mr simms S. amherst, new york March 03, 2021 "I felt that the tech and sales informed me very well on what was going on and gave me plenty of options. The whole sun beam team answered any questions I had."
donald M. williamsville, new york March 01, 2021 "The person who fixed my furnace was very professional and explained what she was doing in detail"
michael C. cheektowaga, new york February 28, 2021 "He was professional courteous and answer all my questions. He also explained how the device works"
bill J. wheatfield, new york February 25, 2021 "She was prompt, courteous and very professional.Additionally,if possible I would like her to do all my maintaince appointments"
marge K. akron, new york February 24, 2021 "information given to scheduler during phone call was not relayed to service tech making the service call. The requested product was not avail to him in the service van."
kevin B. tonawanda, new york February 24, 2021 "The guys were seemed to know what they were doing and worked very efficiently"
jim K. niagara falls, new york February 24, 2021 "I was to a follow up appt on the following Tuesday, from my furnace cleaning. Dennis made the appointment for 10 am Tuesday, February 19. He showed up, or called to reschedule."
tom S. tonawanda, new york February 13, 2021 "I needed a new furnace and had to wait 4 days in freezing weather. They supplied 3 space heaters. I was very happy with Sunbeam service experts before."
susan F. n tonwanda, new york February 12, 2021 "the techs ar3e great- your phone system- the call goes to Texas call center & its AWFUL- please cant you direct the calls to your office instead. Its tiresome to repeat name, address, etc. over & over. Then lag time until you get the message- GET RID OF CALL CENTER!!"
deborah W. kenmore, new york February 09, 2021 "The technicians who arrived were very professional and responsive to my questions."
george S. buffalo, new york February 09, 2021 "The techs were very thorough in their inspection and evaluation of my unit. They were quite informative in their advice of future needs."
melissa M. buffalo, new york February 03, 2021 "Everyone who has represented your company has been excellent."
taurrez L. cheektowaga, new york February 01, 2021 "Definitely wasnt satisfied never will use service from yall again n definitely wont support again"
michael K. amherst, new york February 01, 2021 "-2 points because there's a hole in my living room wall. -1 more because had to course correct a couple actions and a messy job site. If the job didn't take multiple days, i worry how it would've come out. But am happy with the feedback being taken into consideration. I went to go do some laundry one evening and had to sweep a path to the washer because there was so much mess."
judith B. williamsville, new york January 29, 2021 "They were masked, arrived within the allotted time, and listened to what I had to say."
lisa V. grand island, new york January 26, 2021 "After waiting almost 14 hours for service with no heat!"
james M. depew, new york January 24, 2021 "Matt was friendly and informative. He communicated every inspection check. He also re-glued the exhaust pipe that was leaking condensation."
kathy B. grand island, new york January 21, 2021 "She was so nice and explained and showed everything she did. Very professional."
averricia J. buffalo, new york January 09, 2021 "After initial issues trying to contact the company, the consult and install went quickly and smoothly."
richard Z. elma, new york January 08, 2021 "Appreciated Jamie coming late at night to fix our furnace. Unfortunately, he didnt have the parts & had to order them. We received a call the next day that they would come the following day. When I called to explain my husband is 79 & has a heart condition & we couldnt go another day without heat, they scheduled us for that afternoon."
rich K. williamsville, new york January 08, 2021 "Knew Parker from previous visit. Good guy, prompt, pleasant, experienced, knowledgeable."
brian D. e amherst, new york January 02, 2021 "Could not manually start furnace, did not pull out ignitor to examine, just tested continuity. Told me part was available next day and it wasnt. Called another provider who told me manually starting was very simple and it was...did it myself on first try. Also told me how to use a universal ignitor and position same way as old one which was inexpensive, available at Depot and started fine without misfire or any issue until I was able to replace the oem part I ordered on Amazon which arrived before sunbeam had access to it locally. I also cancelled my f/u which someone called to confirm yet sunbeam still called after to say a tech was going to get the part and come to my house...poor internal communication and I question the competency of the techs given I was able to do the repair myself and keep my house warm on a Sat vs waiting for sunbeam until Monday. With that said, personnel on phone and tech in person was very nice, just didnt get the job done and misleading about being able to get part so knowledge of supply chain limited."