Sunbeam Service Experts Reviews

"Had been using another popular H&C company for years who is supposedly the best, but Cullen was way more thorough than they ever were. And he and Matt were very polite. So happy I switched to you guys."

"Hunter and Hussein were professional, courteous and helpful. Hunter explained what they did during the visit in a down to earth, thorough manner. These two men represent your company and services in a positive manner."

"Parker was very friendly, knowledgeable and thorough. Gave very clear explanations of issues."

"Parker was on time, courteous and did what he said he would. In addition he was pleasant and answered all my questions about our entire system."

"Very knowledgeable, examples everything to me.."

"great service"

"All you technicians do a wonderful job!!!!!"

"Friendly and efficient."

"He called ahead to let me know when he was coming. Explained what needed to be done. Showed me what needed to be replaced and why."

"Very thorough check of the boiler. Explained what he was doing and why. Competed in a timely fashion."

"Jim has been amazing and very concerned with fixing the problems weve been having"

"The guy was kind and was here even before the time he was supposed to be and I like the way they always put booties on so thank you for that"

"Every time I call you guys show up on time thanks for making better"

"Was pleased with the job well done"

"Always good service and friendly people"

"Friendly and efficient."

"On time. Polite. Explain things to me so I understand."

"Would have been higher except there was no apparent need to send 2 trucks and 2 techs"

"your tech went above and beyond ,even cleaned my filter"

"Tech, Mo, very helpful in explaining things that he did and never affraid to answer questions,"

"Prompt service and informal information about our equipment."

"Prompt and friendly service"

"Ahmad was professional and friendly as always."

"The response for quick and appropriate"

"Technician arrived in his window, explained exactly what he was checking for and was extremely knowledgeable as each tech you guys have sent here has been. Overall a great experience as always and has me confident my furnaces are good to go for the winter."

"Nelson did a great job explaining what was needed and got right to work. Appreciate his expertise and advise."

"A1 service every time they visit"

"Technicians were right on time, mannerly, courteous, polite, friendly and quite efficient!"

"reliable, trustworthy service"

"Thank you, Parker!"

"Maintainance agreement leaves room for improvement. My hose from furnace to sink was moldy. Cost to repair aPLASTIC hose was over $300."

"Colin was prompt, efficient and helpful"

"Parker really know his stuff! He was very detailed in servicing my 3 furnaces of my triplex. I always feel confident when Sunbeam is here and Parker's knowledge and experience is top notch! Thank you Sunbeam."

"Cullen called ahead, then arrived promptly on time. He was clean, polite and very knowledgeable."

"The technician was very thorough and informative. He answered the questions I had."

"both gentlemen were polite and answered any questions I had. They were also prompt on arrival and completed work in a timely fashion."

"Nelson was quick but thorough and explained step-wise what he was doing"

"The 2nd time around I was satisfied but not the 1st. 3 techs showed up for the original appt and did whatever they were supposed to do. After they left we has a few stops to make and I set the air on 73. When we got back the house was hot and the temp was 77. Called sunbeam,Mo showed up and said he rewired everything because the new trainie put wires in the wrong plcaes and that caused the problem. So far its working okay so good work Mo. Cindy Walczak"

"Ahmad is excellent. He diagnosed the problem and solved it. He is amiable, kind and smart."

"Michael Paulie is courteous, professional, friendly and knowledgable. He is a great representative for Sunbeam."

"Good service"

"Parker is always friendly and very knowledgeable and answers every question I have"

"The technician arrived on time and was very efficient."

"I was beyond impressed"

"Nelson and Mohammed were very thorough and so polite and pleasant!"

"Provided Professional services and explained step by step procedure."

"The techs that arrived for the furnace was great but no one showed up to address our plumbing issue which we had added to our account and paid for."

"Friendly, helpful staff"

"Service was excellent today, advise on furnace was appreciated"

"Very professional"

"Very professional, thorough and friendly"

"Courteous, always on time. Available to answer my questions"

"I have absolutely no paperwork whatsoever and your work you have done at my home. I dont understand how I can give you $2200 dollars and you give me absolutely unconditionally no proof that youve been in my home unbelievable then when I call to talk to somebody all I get is an answering service, I asked to talk to a supervisor nobody was available"

"Very knowledgeable and helpful, polite and courteous."

"Fast, quality service that's reliable and affordable."

"They were prompt and helpful in resetting my time in the thermostat"

"Very pleasant and efficient"

"Customers service"

"Notification and work excellent"

"Very pleasant and professional!"

"Very friendly and professional service technicians. I rely on their expertise to complete the job."

"Excellent service"

"On time and very professional and courteous"

"Very nice guy"

"Very knowledgeable, explained in laymans terms"

"On time and found the problem and is ordering parts for me."

"You never showed up and then when my dad called to see where you were they said someone called him and cancelled and no one ever called to let him know and he say there waiting while we couldve called someone else so when he called they told him he was on the calendar for the next day and then another no show and no call Ive used you before but this is very unacceptable and unprofessional and will likely not use You again"

"The technicians were on time, courteous and friendly"

"Professional technician"

"Very good service"

"Excellent service!!!"

"Issue not resolved. Had to call back and service out again next day. Now have to come back Monday."

"The guys are always courtesies"

"He did a great job"

"Both service teachniicans were thorough polite, friendly, and explained things to me about the AC unit currentl;y I have which is quite old."

"Efficient and on time as promised"

"Cullen and all of your techs (Mohammed and Matt too) are problem solvers, they are meticulous, they devote their time to the customer's problem until it's solved."

"Quick response to our a/c problem -- great service."

"Prompt on time service."

"Expert performance"

"You are the most trusted company I have received service ever since. of the two times I have used your service (air conditioning in the first place and plumbing this time), your technicians in both cases are honest, nice and professional. I will definitely use your services if I need, no one else!!!"

"Fast service, friendly plumber."

"Received excellent customer service and overall a great experience."

"Superb work, Very nice and quick in his work. Give him a Raise!"

"I had to have 3 times your men come and fix or verify the job that was done because I had lost faith in your company after the first worker that was sent to my home, he left and water was dripping on the floors. The way the piping for the washer and drain were installed it looks like my 7 years old son did it. The new drain was connected to the old drain with the wrong parts. I had another plumber coming in and he was stunned by the work was done in the apartment. The second plumber he knew what he was doing, he cared of the work he was doing. His side of the job was done very good. But the first plumber if I may be honest looks like he needs to redo his training. Very disappointed with his work."

"On time, professional, courteous, KNOWS his business, absolutely informative per my bathroom and what's needed to be done in the future, Love Sunbeam"

"Kind, clean, knowledgeable technicians"

"Service representatives were very courteous, knowledgeable, and professional."

"Service representatives were very courteous, knowledgeable, and professional."

"Dennis was a very knowledgeable and helpful"

"Jim was super & helpful in responding & resolving the latest numerous service calls. He went above & beyond to communicate the problem with my daughter as well and reassured me it was nothing did."

"the man is very nice and knows what he is doing"

"Wrong info given over the phone"

"Mohammad is very professional and knowledgeable."

"Satisfied because he explained everything that was being accomplished."

"Very nice technician"

"The problem continues after 3 visits to our home."

"All of your employees, (schedulers, techs and sales people) are the nicest I've dealt with in WNY. Today Matt was very knowledgeable and we felt comfortable with him in our home."

"Jim has been the best rep to come out by far & took time to explain things"

"I have called at least five times in the last two weeks and Im still having issues its getting ridiculous"

"excellent work done, for sure those machine furnace and A/C needed this service, everything was checked and cleaned"

"Mo, the technician was very personable and professionable."

"The technicians were timely and efficient."

"He was very professional and explained everything he was doing also answered all my questions without hesitation."

"The consistent high quality of your technicians."

"I was very happy with the whole thing"

"I am satisfied with installation . One bulb was damaged requiring a second visit but everything was done professionally"

"Technician was knowledgeable, explain things as he went."

"Stayed steadfast until was able to diagnose the problem and replaced the part with success. Both were proffessional, very polite and friendly."

"technicians were friendly and efficient"

"They were very honest. They talked directly to me so I knew what they were doing. When finished they made sure all my equipment was functioning properly."

"tech did a great job"

"My first experience was very questionable. The beginning and end result. I was mis quoted and double charged. I refused to pay and decided I would wait for a manager to call and settle. No one ever called for payment or to ask what happened. When my annual renewal was due that all changed, THANK YOU TO General Manager Matt Kulik. Matt not only recalled the incident, but Matt personally called me to rectify the situation AND to understand my point of view. Matt sent out a very knowledgeable employee, but he did the service AND the part AT NO COST. No service or parts cost. Matt took the time to call and talk to me personally. I was highly recommended to Sunbeam by a relative, so I expected a different result than my first experience, Matt Kulik changed me and renewed my faith in general to services needed and to Sunbeam. THANK YOU MATT! You have represented your company in a way THEY, and you should be proud! All companies need more Managers like Matt."

"Great guys"

"The AC is running perfectly!"

"Professional, personable, great work, all around perfection. would go higher but score stops at 10."

"Technician was professional and on time."

"Very friendly and professional technicians"

"Courteous, friendly, prompt service"

"the service man was excellent."

"Service and equipment checking went fine. Dont think I needed two service reps to complete the maintance on a/c. Makes me think you were planning to sell me some accessories for unit"

"The technician was very professional. All the work he did was done efficiently. Very informal of the work he performed."

"He was very kind and knew what he was doing and helped me out with any questions I had"

"Arrived on specifies time, if there are any problems I get a call. Nice."

"I get the same technician every time. He remembers the status of my appliances. He is very prompt, knowledgeable and friendly."

"the technician was pleasant, and knowledgeable. the supervisor that came with him was pleasant and greeted me as he had been to our house before."

"I always get skilled, experienced, knowledgeable technicians for my annual inspections. My latest inspection was done by Jim. There was an after-inspection service call to address an issue and again I had Jim. Super-qualified. He is the Best in my opinion. Thanks Jim!"

"Hi was on time and very easy to talk with and I feel he knew what he was doing"

"The tec explained what service they provided when the job was complete."

"Professional and knowledgeable team members."

"JIM WAS THOROUGH, COMPETENT, AND GAVE THE BEST TUNE UP I have ever had with your company!!"

"In all the years I've been you, there has never been a serviceman as helpful and hard working as Jim."

"Sunbeam takes care of our furnace, AC, and now plumbing. Very pleased with the service."

"I was going to be charged $170 just to have someone come out. The price of a new thermostat is the same. I could have lowered this $120 if I became a member; membership to a HVAC service company is ridiculous. Just charge people the same amount. The cost is so high that your company employees have learned it's better to diagnose the problem over the phone for free, and sometimes the recommendation is to just buy a new thermostat. So your charging model is flawed, basically gouging your customers. Thankfully you have very good employees who seem to recognize this, which I appreciate a lot. All of the above is the rationale for my rating of 5 here and below. I'd definitely recommend to friends/neighbors etc., but I will preface my advice to a friend with all of the above. I gave a 1 for the last item (price) because I just bought a new thermostat instead."

"Ahmed was thorough and thoughtful and explained anything I asked. We have used him before and will ask for him again."

"When the tech went over his findings he mentionned that there was some sort of safety cover that was missing on the outside electrical unit. His other tech that was with him gave me quotes for service on this issue. I asked why in the previous years that I have had your service that nobody mentioned or pointed this out to me. Their response was that the other techs were young and inexperienced and did'nt know. This sent red flags my way, as I have trusted your company to be honest with me and up until now, I am wondering if this was a sales pitch. Therefore the rating."

"The service is dependable, and when people like Matt and Ahmed show up, it gives any person confidence that they'll do the right and best job."

"You didnt show up. Not a call, nothing. My window was 8-10. At 11:30 the tech rang the doorbell. I had left by then. No call to reschedule either."

"Courteous, takes time to explain what theyre doing and why"

"Great service - knowledgeable technicians"

"Good and timely service."

"Comprehensive service"

"The technician was very thorough and explained what he was doing and looking for with the preventative maintenance."

"I was very happy to see my basement pipe unclogged After being disappointed by the other company didnt get the job done but still charged me for it??. But Those two guys that were sent by sunbeam did wonderful job. I dont remember the names but I am pretty sure you know them. I was very thankful for their services. My words cant explain enough how thankful I am for the wonderful job that was don by your employees. I cant even thank them enough very respectful and hard working people ????????????"

"Polite curtious and professional"

"A pipe was moved. We were afraid of carbon dioxide. Called..they came in a couple hours. He fixed it and was very he could help in a hurry. He was great"

"on time ,friendly and professionally"

"Very prompt courteous service"

"number 7 say it all"

"We had a intermittent noise issue with our furnace, the week of Jan 30 and again on Feb 6. Service Expert technicians came three times (Jan 30, 31, and Feb 6) and with great patience and good will thoroughly examined the furnace and humidifier. While they were unable to find the source of the noise, they did what they could and assured us that the furnace was working efficiently."

"Rapid, professional and courteous service when needed. Staff and technicians very knowledgeable."

"The Technicians (Gur and Jacob) arrived on time after proper notification. The work performed was excellent. All in all, they were professional, courteous, and informative. Kudos! NOTE: I may have misspelled one name and apologize."

"It is easy to schedule appointments, the technicians are friendly and knowledgeable and they do a great job."

"Past experience"

"Very professional and kept going till the problem was solved"

"They were always on time and what I liked best was they covered their shoes when they came int my house"

"Courteous, took the time to answer, explained everything that was being done"

"They were very professional."

"They were on point with each check and job they did."

"Technicians were professional, knowledgeable and efficient"

"on time and service done quickly"

"Best heating and cooling company Ive ever worked with hands down. New system installed last summer and I was very impressed by the quality of work and knowledge of your techs. My first service appointment yesterday and you were saving even more great service and professionalism with Ahmads service visit. He was very thorough and showed me additional options of my system and how to work them. Outstanding service thank you!! One other thing, I was also super impressed that I received a call about an hour before Ahmad arrived as I requested so I could leave work and be home for him. That never happens!!"

"Techs came to clean boiler, we have a Mitsubishi heating/air conditioner unit, not a boiler!! When they called to schedule this service I told them NO boiler and exactly what we have. Not the techs fault but whoever does scheduling!"

"I'm glad you have this program! I could never have done this without you!"

"With the exception of this apparent communications problem, you have done well. But you need to review this one. I called because of the blizzard to find out if you were coming for my scheduled sales call. The guy who called back didn't know it was a sales appointment, and verified you were in a travel ban and only doing emergencies. He told me I'd have a follow up rescheduling call which never came. So yes I plan to continue with you, but no there wasn't a visit for me to take a survey on."

"Terrific, reliable service, especially in emergencies. Knowledgeable techs. Would not recommend to someone pinching pennies; business model seems to be no breakout of labor costs but inflated parts pricing to compensate. However, given the first two sentences above, for those that can afford it, it's worth it!"

"Technicians are friendly and knowledgeable"

"The quick response and email notification"

"quick and efficient. professional"

"Excellent technicians , wonderful service"

"You get a live person on the phone"

"Service has been consistently good and professional, as well as honest."

"Excellent, professional and courteous service"

"Outstanding service"

"Very expensive"

"Over price, experts are excellent, price way too much, difficult to get hold of anybody on phone solve the issues, I still waiting for my receipt from service, all I talked to was person overseas whichs hard to understand"

"Prompt service, Staff always friendly and gets work done asap."

"service was very good very nice guy new what he was doing."

"Because you have done work for me many times and I was very satisfied"

"We were out of town when the recent snow storm hit Hamburg, NY. While we were away, we received hourly Service Urgent Alerts. We called Sunbeam regarding these emails three times in an attempt to address. Each time, we were told that we would need to speak with a technician to address our issue. However, a technician never returned our calls. As a result, we returned from our vacation earlier than planned so we could go to our property to determine status of our furnace, heat in our house, whether we received water damage due to broken pipes, etc. We scheduled an appointment to have someone come to our house upon our return. Luckily, we met with Ahmad Hamideh who immediately addressed all of our questions and concerns. When I respond to the following "most recent" survey questions, I am responding our feedback on our meeting with Ahmad, not the prior calls that we had with call agents prior to our meeting."

"I called 3 x to get a invoice for work done on 11-25-2022"

"Got to actually speak with a live human being upon calling. Service was efficient and the technicians were polite, smart and took care of the issue"

"They were polite, very efficient and knowledgeable."

"Sunbeam truly has a 24/7 service. When the furnace stopped working (installed only 4 months ago) I was understandably upset. Everyone I dealt with, from the call center to the techs, were kind & responsive. To add to my anxiety, the furnace kept going out shortly after they left the house! But they did come back & didnt leave me in the cold. Mohammed took the time to install a temporary thermostat to keep the furnace running. Mohammed, Cullen & Justine: thank you so much."

"Quick response; quality, efficient service"

"I have not received my receipt for payment from the first technician that came to my home. It was almost impossible to get someone to return a call to me. The actual technicians that completed the work were great. I have called and asked several times for the receipt to be sent to me with no success."

"Very professional. He also threw away old filters that I did not know were in my home's crawl space."

"Quick response; good service"

"Always on time, courteous, helpful."

"Too much to type."

"Always timely and professional responce"

"The tech were very friendly and efficient. Matthew Schwartz was extremely helpful with the finance yhank you so much for sending him. He deserves to be commended for doing doing his job so eell."

"I had difficulty with a new thermostat. Jim came here twice and did a great job helping me with that. He went above and beyond in heling me. I will request him again when I need service."

"He was courteous and explained things very well."

"Well trained technicians Accurate appointments"

"The people I have been in contact with are honest, caring and knowledgeable. You couldn't ask for anything more."

"Nice and capable technician speedy service"

"Good service"

"Best tracks in the world!!!"

"Very professional Excellent appointment choices"

"At furnace maintenance I noticed there was a loose screw which was not taken care of and they forgot to put the switch back on I also did not care for when they took the old filter out they just threw it on the ground if it was not for those things I would have given a higher rating"

"The service was excellent and the workers were friendly and polite"

"Call center not very effective, appointments frequently rescheduled, follow up is spotty."

"it went great"

"Dependable service"

"Tech was ontime and was very thorough and courteous"

"Louis kept me informed about the arrival of the technician and Parker was friendly, thorough and professional. I'm a Parker only fan now!"

"Prompt, reliable, friendly service"

"They showed up on time, were courteous, completed the work in a timely matter, and as far as I can tell, they did a very good job."

"Good service and knowledgeable."

"Came early, was friendly, and explained what he was doing."

"Sometimes I feel pressured by technicians"

"very good service."

"QUICK AND EASY REPAIR"

"Service is very good ."

"ive used sunbeam for years...i love them"

"Salesman was very polite n helpful"

"Excellent service"

"Competent staff"

"The did a great job , but I felt belittled when they found out how my payment was goin to be made . When it was coming out of my pocket they could come the next day . When I needed help from social services I waited for WEEKS for service"

"pleasant, efficient"

"Extremely professional approach, answered all my questions and very informative of the benefits of a new tankless water heater. Didnt feel pressured but will definitely do business when the time comes. Parker was great."

"service was very good, lets see how it works in a longer timeperiod"

"Great Service"

"Reliable work"

"Your employees are always courteous helpful and go the extra mile to make sure i am satisfied with service."

"I'm satisfied with the service. All was finished quickly and I assume well done. But, no one is perfect/"

"They are very efficient professional and they came on time"

"They have excellent service and the techs are very knowledgeable, polite and treat the customers great"

"Easy to get appointment - even in a rush. The service person is always knowledgeable and polite."

"Technicians were friendly and informative."

"I like the service and feel confident about the work that is done"

"The tech was very helpful and courteous"

"I am very satisfied with them and I feel good knowing if something goes wrong, they will assist me."