Sunbeam Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 1,538 Reviews
james W.
wheatfield, new york
"on time professional and friendly knowledgeable understanding"
marie zafron Z.
amherst, new york
"Jim was very thorough and answered all my questions"
william B.
buffalo, new york
"Very efficient worker. Had no problems and very respectful."
jackie S.
west seneca, new york
"Very professional and thoroughservice"
pat W.
niagara falls, new york
"I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."
james S.
newfane, new york
"He was courteous quick and thorough; and more importantly answered my questions clearly"
henry cooper C.
buffalo, new york
mr allen A.
buffalo, new york
"Very professional and courteous"
alan H.
niagara falls, new york
"Excellent communication & service"
diane C.
buffalo, new york
"Our technician arrived on time, was very courteous and explained everything that needed to be done."
paul G.
buffalo, new york
"Ahmad was very knowledgeable and thorough, explained everything clearly"
rose K.
tonawanda, new york
"Still waiting on an estimate for a part for my boiler."
mark F.
williamsville, new york
"Mohammed was very thorough and explained what was being done. He did an excellent job."
richard K.
orchard park, new york
"Excellent explanation of the work being done and why its necessary."
ms multerer M.
tonawanda, new york
mike B.
tonawanda, new york
"Efficient"
karla S.
buffalo, new york
"The Service Tech provided great service to Furnace and Air Conditioning Units."
ron T.
east amherst, new york
jim S.
buffalo, new york
joan B.
tonawanda, new york
"The Technician was very thorough and extremely pleasant."
nora H.
williamsvile, new york
"Honest and friendly"
susan P.
cheektowaga, new york
"Tech people very knowledgeable."
steven S.
buffalo, new york
mark B.
amherst, new york
"Good communication about issues"
ms guarino G.
amherst, new york
rebecca W.
buffalo, new york
"Mohammed went out of the way to clean the pollen off our condenser unit for better air flow."
mark E.
buffalo, new york
"The two that showed were courteous and professional. Explained what they were doing, and offered suggestions for improved upkeep"
edward P.
amherst, new york
nancy S.
tonawanda, new york
"Roger & Hunter clearly knew what they were doing. They answered my questions & were very nice"
steven S.
buffalo, new york
"Capable and courteous . We always request Roger"
miss mary ann M.
buffalo, new york
"I felt Mohammed was very thorough and responsive to my concerns."
marlene S.
n tonawanda, new york
"Parker answered questions I asked."
linda B.
town tonawanda, new york
"service was efficient; technician was helpful & courteous"
susan R.
gasport, new york
"The guy's that came and serviced my furnace and air conditioner were very nice and helpful, they gave me tips on how to clean my air conditioner, they had a great personality"
gabriel C.
williamsville, new york
"Pleasant knowledgeable technician"
joelle M.
buffalo, new york
"Mohammed and Ahmed are the best.. incredibly friendly and helpful.. Ahmed also performed the servicing on our AC unit earlier this year and we were really happy to see him again. Both very professional and have great attitudes!"
christine M.
kenmore, new york
"Mohammed was very professional and helpful answering our questions"
mr semonian S.
tonawanda, new york
"I was completely satisfied with the service provided."
samantha W.
williamsville, new york
"Parker has been servicing all 3 properties we own since he's been with Sunbeam. He's professional, knowledgeable, punctual and very friendly and trustworthy."
micheal L.
tonawanda, new york
jeremy F.
williamsville, new york
"Installers very knowledgeable and did good work. One water pipe cut, but it was repaired. One installer was rude to my wife; she was very upset by this. The lights in the house still dim every time the A/C goes on. This needs follow-up."
colleen K.
lockport, new york
"Knowledgeable and helpful"
pierre M.
lockport, new york
"Called early on a Sunday morning & they came out within 1 hour to fix my AC."
louise W.
lancaster, new york
"The installers were very thorough. Cleaned up and guided us on the usage of the new equipment. They did forget to turn the gas back on, which was shut off at the main. We only found out about this after a cold shower the next day."
richard D.
buffalo, new york
"Jim was very professional and dealt with the issue presented perfectly. I was very pleased with his attention to detail and the final grid correction looks great!"
dave K.
e amherst, new york
"The late night response and the texhnician's willingness to stay until the issue was resolved or better understood was outstanding. Tecnician arrived around 9:30pm and stayed until almost midnight."
david B.
depew, new york
"Fast and very professional"
justin K.
hamburg, new york
ms grieco G.
buffalo, new york
tom S.
tonawanda, new york
tammy D.
depew, new york
"The service experts that installed our equipment were great. Roger, Jim, Adam and Cullen."
azhar J.
buffalo, new york
monna M.
kenmore, new york
james B.
lakeview, new york
"I was very surprised that Sunbeam made it out when they did."
linda S.
buffalo, new york
mrs storms S.
buffalo, new york
particia K.
buffalo, new york
"Very nice and knowledgeable tech!!!"
michael F.
buffalo, new york
"The work was done quickly, and Matt cleaned up throughly when he finished."
richard K.
niagara falls, new york
"friendly and courteous; knowledgeable."
antione P.
cheektowaga, new york
"They are great"
bruce J.
lockport, new york
lucas L.
amherst, new york
"The work was completed on time. The craftsmanship appears to be good quality. The workers did a job job keeping the place clean."
linda N.
lockport, new york
"I think he explained what the job entailed"
ms bassham B.
buffalo, new york
"questions were answered that I asked"
jessica H.
amherst, new york
"The two gentlemen that were here did a fantastic job keeping me informed and getting the issue resolved."
sean P.
niagara falls, new york
maria M.
west seneca, new york
steve L.
williamsville, new york
"Excellent work"
pat C.
kenmore, new york
juan V.
buffalo, new york
"Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"
brian S.
amherst, new york
lon S.
williamsville, new york
"Our service has always been professional, friendly, and informative."
andrew M.
tonawanda, new york
marie zafron Z.
amherst, new york
"Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."
justin H.
williamsville, new york
"The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."
mr lichtenberger L.
depew, new york
christine Z.
amherst, new york
"Technicians were very nice and respectful!"
gerald M.
e amherst, new york
"Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"
socorro C.
buffalo, new york
david J.
williamsville, new york
"Excellent service!"
rebecca T.
buffalo, new york
"Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."
mr backus B.
tonawanda, new york
"They were very good and informative"
mr sherrill S.
buffalo, new york
david H.
amherst, new york
"On time, pleasant, polite, through"
pat C.
kenmore, new york
fredrick L.
buffalo, new york
"Congenial service person resolved the problem"
brad C.
williamsville, new york
lynn A.
tonawanda, new york
ron S.
north tonawanda, new york
"Technician was very cordial and explained to me what he found after examining my cooling system"
mark O.
niagara falls, new york
"The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."
john P.
niagara falls, new york
"The tech was skilled and very nice. The front office, help me reschedule and got the service l wanted."
susan W.
e amherst, new york
"Guys were so awesome professional right on time Did a great job on my two a/c units"
dennis D.
buffalo, new york
"I don't know yet. I haven't much experience. I wonder why the hot water coming out of the kitchen tap is sudsy. hopefully this will go away, as i normally like to use the hot water tap when filling a pan to boil water."
andrea P.
cheektowaga, new york
"Cause I was not dissatisfied"
gerald M.
e amherst, new york
"Matt was very thorough"
mary M.
cheektowaga, new york
thomas A.
williamsville, new york
darlene M.
williamsville, new york
"Ahmed was very pleasant and quickly and efficiently reprogrammed my thermostat."
peter J.
hamburg, new york
"on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."
john H.
buffalo, new york
"Roger fixed my boiler quickly and professionally."
debra L.
buffalo, new york
"Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"
janet W.
eggertsville, new york
"Service provider just great! Helpful and wanting to please and check everything out."
michael M.
north tonawanda, new york
"Called and kept us posted as to a delay in arrival"
theresa P.
buffalo, new york
"Both technicians were very professional and answered questions I had."
bob K.
buffalo, new york
jerry B.
cheektowaga, new york
"The technician was very knowledgeable and professional."
robert K.
buffalo, new york
"Friendly and Respectful"
kevin C.
silver creek, new york
"I thought the technician did a great job. Was very informative."
rosemarie P.
elma, new york
tawanna A.
buffalo, new york
james G.
buffalo, new york
fredrick L.
buffalo, new york
"Technician arrived on time, provided efficient service, and left the area clean."
r T.
town of tonawanda, new york
"Professional, courteous and polite"
elizabeth Z.
e amherst, new york
mrs boyce B.
buffalo, new york
"The woman did an excellent job. We are still waiting for our paper work to receive our rebate from gas co. from salesmen."
peter H.
clarence center, new york
barbara S.
east aurora, new york
"Roger arrived within the time scheduled and proceeded to conduct the service in a timely fashion."
diana L.
buffalo, new york
"The technician was friendly, informative, punctual"
kenneth K.
depew, new york
jackie S.
west seneca, new york
"Logan is an exceptional technician -- knowledgeable, detail oriented, very thorough and very personable."
laurel G.
williamsville, new york
"arrived on time, knew what he was doing, polite and friendly"
mr allen A.
buffalo, new york
"Checked furnace and air and was very professional"
dennis K.
orchard park, new york
john S.
tonawanda, new york
albert M.
buffalo, new york
"Sunbeam you have the qualified technicians, I was surprised in two days we have a new life, new heating system and air conditioning, with the expert sales management they make a budget for the renovation, get for us the lender oh we are so happy"
ms guarino G.
amherst, new york
"He was very pleasant and on time"
james S.
newfane, new york
"Technician was quite pleasant and efficient. Scheduling was quite pleasant, but the rescheduling from the prior week was pushed out to the next time slot; which affected my day."
mary B.
niagara falls, new york
"Very nice tech and said he would order part"
david S.
blasdell, new york
"The tech was very nice and had a answer for all the questions we asked."
pat W.
niagara falls, new york
"The technician has always been pleasant, on time and informs me of what has been done and also what needs to be looked at in the future. I have been very satisfied."
carol D.
eden, new york
"They were just about perfect."
mark S.
depew, new york
"The gentleman who did the work was pleasant and polite and honest! Liked him as my heating man!"
phyllis W.
depew, new york
"All of your technicians are knowledgeable, courteous and eager to make sure all of my concerns are met. Logan is super!!!4"
tom W.
e aurora, new york
"Professional, first rate service. Logan has the knowledge and experience to perform effective troubleshooting and routine A.C maintenance tasks with ease. She makes sure I understand any issues and the solutions and she always makes sure I am satisfied with the service or repair behind the service call."
heidemarie K.
amherst, new york
"Quick courteous service"
david H.
amherst, new york
"Hunter was professional, very neat and cleaned up after each area in went in to"
tom F.
buffalo, new york
"Quick and neat"
mrs - krajewski K.
w seneca, new york
"Helpful, informative, courteous, knowledgeable. Her name began with a L"
john R.
williamsville, new york
jim joan bushen B.
w seneca, new york
"Great service"
joseph M.
buffalo, new york
mark O.
niagara falls, new york
"Service Tech Logan completed her check of the Air Conditioning and then answered all questions I had."
linda A.
e amherst, new york
"Matt is professional and friendly. He goes above and beyond. All customer Service representatives are always very friendly and accommodating."
paula R.
bufflo, new york
albert M.
buffalo, new york
"Yeah this company is very organized, the same person have all the answers of my problem I need quotation he do that, I need to know how much I will pay, he have the answer, I need a loan to finance this service, is ready to work with us till we get the loan, then you have the good personnel and good advisors, I appreciate the way you are organized, thank for everything"
ms multerer M.
tonawanda, new york
"no comment"
kathy W.
tonawanda, new york
"The service guy was great. The telephone staff were horrible they could not speak proper english."
james B.
lakeview, new york
"great service."
paul H.
grand island, new york
"Thorough, spent time checking everything."
fernando A.
tonawanda, new york
"Logan was very helpful and did excellent work. She recommended the duct cleaning"
joseph B.
east aurora, new york
"Promptly and professionally taken care of"
jennifer M.
buffalo, new york
"Your team members were friendly, patient, and very knowledgeable,"
israel of god G.
buffalo, new york
"He was very knowledgeable and very polite"
don K.
amherst, new york
"Original duckwork leaked water back into the furnace almost shorting-out the electronics of a furnace installed in Sept. 2009. Replacement Furnace installed Jan 2021 after install leaked water on the basement floor service call to fix. Thermostat wire disconnected wires hanging connections not tightened down!"
keisha G.
niagara, new york
"Professional, Courteous, Clean, and very timely"
rose M.
grand island, new york
mary C.
buffalo, new york
"Prompt, courteous , knowledgeable. Response time to emergency was immediate"
patricia E.
buffalo, new york
randolph K.
buffalo, new york
"WAS DONE IN A VERY TIMELY MANNER.TECH.WAS VERY KNOWLEGABLE."
mr simms S.
amherst, new york
"I felt that the tech and sales informed me very well on what was going on and gave me plenty of options. The whole sun beam team answered any questions I had."
donald M.
williamsville, new york
"The person who fixed my furnace was very professional and explained what she was doing in detail"
michael C.
cheektowaga, new york
"He was professional courteous and answer all my questions. He also explained how the device works"
dennis P.
grand island, new york
bruce R.
kenmore, new york
richard gerstner G.
buffalo, new york
"Technician resolved the issue"
socorro C.
buffalo, new york
"Technician very personable and knowledgeable."
bill J.
wheatfield, new york
"She was prompt, courteous and very professional.Additionally,if possible I would like her to do all my maintaince appointments"
marge K.
akron, new york
"information given to scheduler during phone call was not relayed to service tech making the service call. The requested product was not avail to him in the service van."
kevin B.
tonawanda, new york
"The guys were seemed to know what they were doing and worked very efficiently"
jim K.
niagara falls, new york
"I was to a follow up appt on the following Tuesday, from my furnace cleaning. Dennis made the appointment for 10 am Tuesday, February 19. He showed up, or called to reschedule."
mr schrader S.
buffalo, new york
james P.
e amherst, new york
"On time as usual and quick"
tom S.
tonawanda, new york
"I needed a new furnace and had to wait 4 days in freezing weather. They supplied 3 space heaters. I was very happy with Sunbeam service experts before."
susan F.
n tonwanda, new york
"the techs ar3e great- your phone system- the call goes to Texas call center & its AWFUL- please cant you direct the calls to your office instead. Its tiresome to repeat name, address, etc. over & over. Then lag time until you get the message- GET RID OF CALL CENTER!!"
heidi N.
buffalo, new york
judith B.
williamsville, new york
"No charge because you didn't handle it."
college club of buffalo B.
buffalo, new york
"Polite, informative"
deborah W.
kenmore, new york
"The technicians who arrived were very professional and responsive to my questions."
george S.
buffalo, new york
"The techs were very thorough in their inspection and evaluation of my unit. They were quite informative in their advice of future needs."
jim K.
niagara falls, new york
"the rep called and said they were on there way."
melissa M.
buffalo, new york
"Everyone who has represented your company has been excellent."
taurrez L.
cheektowaga, new york
"Definitely wasnt satisfied never will use service from yall again n definitely wont support again"
michael K.
amherst, new york
"-2 points because there's a hole in my living room wall. -1 more because had to course correct a couple actions and a messy job site. If the job didn't take multiple days, i worry how it would've come out. But am happy with the feedback being taken into consideration. I went to go do some laundry one evening and had to sweep a path to the washer because there was so much mess."
ms bauzon B.
williamsville, new york
john R.
cheektowaga, new york
"THE INSTALLERS WERE VEREY FRIENDLY AND HELPFUL"
judith B.
williamsville, new york
"They were masked, arrived within the allotted time, and listened to what I had to say."
germania G.
buffalo, new york
"Y are the best"
micki R.
amherst, new york
"Parker & Mike were very professional & efficient"
lisa V.
grand island, new york
"After waiting almost 14 hours for service with no heat!"
zachary L.
dewitt, new york
"Did not resolve issue."
james M.
depew, new york
"Matt was friendly and informative. He communicated every inspection check. He also re-glued the exhaust pipe that was leaking condensation."
patricia W.
amherst, new york
"On time, neat, wore masks"
justin K.
hamburg, new york
kathy B.
grand island, new york
"She was so nice and explained and showed everything she did. Very professional."
lilly V.
buffalo, new york
"Professional and courteous"
judith P.
town of tonawanda, new york
"Friendly and efficient"
james B.
lakeview, new york
"Very good communicator and polite."
averricia J.
buffalo, new york
"After initial issues trying to contact the company, the consult and install went quickly and smoothly."
richard Z.
elma, new york
"Appreciated Jamie coming late at night to fix our furnace. Unfortunately, he didnt have the parts & had to order them. We received a call the next day that they would come the following day. When I called to explain my husband is 79 & has a heart condition & we couldnt go another day without heat, they scheduled us for that afternoon."
rich K.
williamsville, new york
"Knew Parker from previous visit. Good guy, prompt, pleasant, experienced, knowledgeable."
susan F.
tonawanda, new york
"Very efficient and helpful with explaining"
angela d.
buffalo, new york
brian D.
e amherst, new york
"Could not manually start furnace, did not pull out ignitor to examine, just tested continuity. Told me part was available next day and it wasnt. Called another provider who told me manually starting was very simple and it was...did it myself on first try. Also told me how to use a universal ignitor and position same way as old one which was inexpensive, available at Depot and started fine without misfire or any issue until I was able to replace the oem part I ordered on Amazon which arrived before sunbeam had access to it locally. I also cancelled my f/u which someone called to confirm yet sunbeam still called after to say a tech was going to get the part and come to my house...poor internal communication and I question the competency of the techs given I was able to do the repair myself and keep my house warm on a Sat vs waiting for sunbeam until Monday. With that said, personnel on phone and tech in person was very nice, just didnt get the job done and misleading about being able to get part so knowledge of supply chain limited."
mary W.
buffalo, new york
mr allen A.
buffalo, new york
tom F.
buffalo, new york
helen D.
orchard park, new york
jerome M.
buffalo, new york
"Very professional"
mary Z.
buffalo, new york
"Technician was very pleasant and professional"
dennis G.
eden, new york
"Great customer service!"
ms. vanthoff V.
grand island, new york
"Got everything up and running in great time. Cleaned up everything after my new furnace installation. So thankful for heat again!"
dennis D.
buffalo, new york
"Nothing went wrong. As far as competitive pricing goes, I can't comment, as i didn't check around."
mr polizzi P.
buffalo, new york
"Logan was very efficient"
sharman O.
buffalo, new york
"Had to come back 4 times and the heat in my family room is still not good"
james F.
tonawanda, new york
"Figured out what was wrong in short order."
john verner V.
depew, new york
"Lady knows what she is doing"
tom M.
williamsville, new york
"Roger is as good as it gets for sure...xplains everything. Trevor very solid performance as well."
eileen K.
buffalo, new york
paul M.
buffalo, new york
"I feel pretty strongly that my furnace issues were related to lack of airflow, yet I was advised that my control board was fried (despite any evidence supporting this) and to install a new furnace system. Instead, when I was able to temporarily increase airflow to the furnace, my problem of intermittent running went away. Yet, Sunbeam was unwilling wo work with me to create a permanent solution. I appreciate that the salesperson I talked to seemed quite honest, which prevented my score going lower. I also have a Sunbeam premium account, which in retrospect has not been worth its cost."
mr allen A.
buffalo, new york
"Found what was wrong with furnace"
erin M.
tonawanda, new york
"The technician was knowledgeable and friendly"
marilyn R.
buffalo, new york
"Overcharged and provided an advisement for a $1500 repair job. Since then I've had the advice reviewed by other HVAC professionals and the work does not have to be done. Unfortunately for the Tech - I was in property management for a few years and could smell that one."
norm O.
cheektowaga, new york
"Ryan was very courteous and professional...it was a pleasure to have him as my technician"
robert A.
buffalo, new york
"Matt is wonderful to work with. Knows the equipment, has been here before and is very thorough. Checks all important boiler functions, cleans things and answers all my questions. Great technician!"
mr pace P.
buffalo, new york
"Went smooth"
bryant S.
niagara falls, new york
dan F.
lockport, new york
"Matt is always very professional, checks everything over completely and answers any questions we have."
gabriel C.
williamsville, new york
"Technician arrived on time. Very professional and knowledgeable"
yvonne O.
tonawanda, new york
linda D.
lancaster, new york
kathy B.
cheektowaga, new york
"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"
mr semonian S.
tonawanda, new york
roey T.
town of tonawanda, new york
"Logan was friendly, professional and efficient. She was considerate by putting booties on before entering the house. She explained what she was doing and had done."
marie zafron Z.
amherst, new york
"Technician was prompt, wore mask and foot coverings, installed lamp, answered questions clearly."
arkeyla H.
buffalo, new york
"But every single time y'all come out y'all want 500$"
mrs boyce B.
buffalo, new york
"She was very through. Very mannerly. Pleasant person."
bill J.
wheatfield, new york
"Prompt, professional and very efficient."
robie S.
amherst, new york
"Very professional"
renee W.
buffalo, new york
"Matt was very knowledgable and helpful with questions I had."
mr hunt H.
buffalo, new york
mary grace K.
west valley, new york
"Jim is professional and did not rush through the service"
mr polino P.
williamsville, new york
philip R.
buffalo, new york
mary M.
cheektowaga, new york
"they were efficient and helpful"
gary elsom E.
williamsville, new york
"Done timely"
charles C.
e aurora, new york
"Logan was very efficient and professional."
mr sherrill S.
buffalo, new york
nadine S.
buffalo, new york
"Excellent service"
jackie S.
west seneca, new york
"Excellent job by Jim and Hunter. Very efficient, professional, and personable."
kimberly G.
amherst, new york
mr lawrence L.
kenmore, new york
"Prompt and efficient service"
earl K.
amherst, new york
kevin C.
silver creek, new york
"I thought the technician went above and beyond. And was very thorough with everything he did."
elizabeth G.
williamsville, new york
adiam T.
amherst, new york
"Your technicians are excellent, courteous and customer center...."
marie zafron Z.
amherst, new york
"She was prompt, explained what I needed and provided informational literature."
david gallo G.
tonawanda, new york
mrs ann marguccio M.
buffalo, new york
"Appointment schedule was messed up bad"
charles M.
buffalo, new york
"Attentive knowledgeable attendant."
robert M.
depew, new york
"Logan tuned up my furnace. She was knowledgeable, efficient and went out of her way to clean up little things. I had a water tank installed 5 days before and noticed a smell of gas. There was no leak, just an odor. Logan tightened the pipe union and there is no longer a gas odor."
stan K.
sloan, new york
"n/c"
baudilio R.
buffalo, new york
carole A.
buffalo, new york
"Parker was very thorough explaining what he was seeing in my furnaces, took the time to go over everything with me."
patricia quinney-hayes Q.
buffalo, new york
pat W.
niagara falls, new york
"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."
pat C.
kenmore, new york
dennis D.
buffalo, new york
merrell H.
niagara falls, new york
"very pleasant personnel-friendly, helpful. really cared about doing a good job."
anne M.
buffalo, new york
"Logan was very knowledgeable and personable. She answered all my questions during her review."
ronald W.
cheektowaga, new york
"great work great service tech. Always on time. Explanation of all work being performed. Logan was very pleasant and performed her work in a very clean and timely matter. Thank you again."
socorro C.
buffalo, new york
"Personal and was knowledgeable."
carol B.
orchard park, new york
fernando M.
amherst, new york
"Did not have a filter for our furnace, due to manufacturing. Not technicians fault but expected as part of our contract."
kenneth K.
depew, new york
jim joan bushen B.
w seneca, new york
"Friendly and knowledgeable employees"
stan J.
clarence, new york
"technician was professional, knowledgeable an thorough"
pat C.
kenmore, new york
eileen B.
williamsville, new york
"Helping with the humidity machine."
george S.
buffalo, new york
"Technician first found the source of the problem, and then diagnosed the faulty equipment and repaired the unit in a most efficient manner."
ms. desire B.
buffalo, new york
"The technician was polite and considerate. Also was prompt for the appointment. She also explained what she was going to be doing. And questions I asked her regarding my equipment was able to answer. My only issue was the filter my equipment required was not stocked on the truck, thats the only reason why this is not a 10. If a company is inspecting the equipment and cleaning it should of been able to replace the filter. I also had requested a filter prior to the appointment, so they were aware of what the equipment was possibly needing."
penelope F.
kenmore, new york
jacqueline G.
lockport, new york
"Friendly, knowledgeable, helpful."
john T.
williamsville, new york
mark B.
amherst, new york
"Good service. He placed a filter in the dehumidiifer and check the thermonstat"
linda I.
tonawanda, new york
"Jordan is a wonderful representative of your business. She is efficient friendly and a pleasure to do business with."
mr dembski D.
amherst, new york
"Loved having Logan over!"
william S.
buffalo, new york
judith M.
buffalo, new york
"Tech was very pleasant and efficient. Explained everything and left area neat and clean."
ronald jr J.
cheektowaga, new york
"From start to finish my experience with your company was great. Dennis came out went over all are options and was very informative and mind like of are current needs. The install team was great very knowledgeable answered any and of all my questions or concerns. After initial stall the left us with a new system and cleaned up the work area. And all the techs that came to our house did a fantastic professional job."
lisa B.
hamburg, new york
"Technician was wonderful. You could tell she knew her job and loved doing it. She should get a raise."
timothy K.
grand island, new york
alan L.
buffalo, new york
helen D.
orchard park, new york
anthony C.
town tonawanda, new york
"After many problens dealing with Roger over a period of several weeks, Matt the General Mgr. and Matt the repair severer were terrific in fixing our issues! The 10 is for those two. We were very disappointed with Roger."
peggy C.
buffalo, new york
"Always very kind, courteous, and comes right away."
karolynne C.
n tonawanda, new york
"Tech arrived basically on time, was respectful of distancing and wore his mask. He luckily had a direct route from garage to basement that did not interfere with the household. He was courteous, told a great rescue dog story and was efficient. Excellent technician!"
cynthia M.
newfane, new york
"The most professional service I have ever had. Technician was very pleasant and did an amazing job!!!!!"
mr lawrence L.
kenmore, new york
"Technician arrived a little early and was able to repair our A/C."
linda I.
tonawanda, new york
"Logan was very courteous, concerned for my safety during the pandemic and very efficient."
karl S.
tonawanda, new york
dave K.
e amherst, new york
"Parker was on time, knowledgable, and courteous."
henry P.
grand island, new york
"Your techs are knowledgeable and friendly. Your response time is very short."
rebecca W.
buffalo, new york
"The tech, Roger, was extremely thorough and determined to solve our issues."
jim R.
cheektowaga, new york
"9"
melda T.
buffalo, new york
lynn A.
tonawanda, new york
samuel v lewis L.
buffalo, new york
rashied A.
amherst, new york
"HE WAS VERY PROFESSIONAL AND COURTEOUS, THE JOB WAS COMPLETED IN A VERY TIMELY FASHION"
sabella L.
buffalo, new york
"Parker was very nice and explained everything."
david K.
cheektowaga, new york
robert W.
buffalo, new york
"Was timely and courteous. Had his mask on."
david K.
williamsville, new york
"Matt was very resourceful in getting my air conditioner running even though it needs a new part to be ordered. We are experiencing over 90 degree days and are so grateful."
james G.
buffalo, new york
"Prompt polite and helpful??"
deborah G.
buffalo, new york
rosemary W.
elma, new york
"AC is working"
ms elliott- judy E.
buffalo, new york
"Matt diagnosed the problem almost immediately, and corrected it quickly. He was also very pleasant, and wore a mask as he was supposed to. He also told me upfront what the cost of the repair would be before he went ahead with the repair."
lynn C.
williamsville, new york
glenn T.
east amherst, new york
"professional"
gary elsom E.
williamsville, new york
ms torrell T.
williamsville, new york
"when I called for the a/c checkup appointment I mentioned the pad had to leveled. Then the serviceman came he said he couldn't do it that day and another appointment would have to be made. Seems to me that both could have been done to eliminate the need for another trip."
karolynne C.
n tonawanda, new york
"The service was extremely well done, following our current social distancing and mask guidelines. She was very patient with my happy dog who had been cordoned off from her. We talked with masks on, she did her job inside and out and was polite all the time."
jennifer A.
clarence, new york
"All of the technicians were great and extremely responsive."
marianne G.
buffalo, new york
"The technician was very thorough & explained everything he did"
arlene G.
n tonawanda, new york
"tech was very cordial and helpful"
janelle H.
eggertsville, new york
"Knowledgable, professional"
janet W.
eggertsville, new york
"Matt was very thorough and competent"
robert K.
youngs town, new york
"Did not fix problem for the 5th time and was told that because were a distance away a 50& extra charge would be applied each time you come out"
nancy S.
tn tonawanda, new york
"Matt explained a problem with the A/C & options to repair. I felt he was trustworthy, honest, and certainly knew what he was doing."
grace K.
west valley, new york
"the technician was on time, courteous and efficient."
linda T.
williamsville, new york
"Michelle , who is always very polite and professional, answered questions and arranged for the technician to come out in the same day."
christine H.
cheektowaga, new york
"Matt was very knowledgeable about the issues with my A/C unit."
richard G.
lockport, new york
"Logan did a nice job."
mr polizzi P.
buffalo, new york
"very efficient"
melda T.
buffalo, new york
"Matt was excellent, as were the dispatch, and scheduler"
john H.
buffalo, new york
maryjo G.
buffalo, new york
"Tech was very professional Provided good service"
jim R.
cheektowaga, new york
jim S.
buffalo, new york
david H.
amherst, new york
"Parker was professional, pleasant, and through"
peter J.
hamburg, new york
"Everything was done with my confidence in the result."
doug T.
town of tonawanda, new york
"Parker was professional, knowledgeable and friendly. I only wish my standard yellow sheet paperwork was available. I refer to these sheets before each visit. Please mail me a copy if available."
mrs schooley S.
williamsville, new york
jonathon S.
lackawanna, new york
"They worked very hard on fixing any concerns that I may of had"
erin M.
tonawanda, new york
"professional and polite"
ed joann haley H.
west seneca, new york
"Roger ,the company tech ,did his usual great lob !"
ron S.
north tonawanda, new york
"Well, normally the tech will take the shields off the condensing unit spray and wash the buildup from the fins, this young lady only gave the outside of the unit a once over, I should not have to question their work, she was already a hour and half late and maybe she wanted to make up time, I dont know but I do know I pay sunbeam a lot of money for these maintenance contracts and expect a thorough job"
katelyn L.
cheektowaga, new york
"Where do I start. First, I had an appointment for a Tuesday and they no call no showed. When I called to find out what was going on they lied and said they called and left a message (I have no missed call or message). Then they wanted to make me wait another week to reschedule, but I'm 9 months pregnant and needed someone ASAP to look at my AC. They made the appointment for the next day between 10-12. I patiently wait until 12 and of course, no one shows. I even called at 9am to verify my appointment didn't get cancelled without me knowing. Then I spent the rest of the day calling probably 4 times to find out when the hell someone would be coming to my house only to be told they "couldn't locate my tech, but they were probably on the way". The last time they said that was 5pm. Someone didn't show up until 10:30pm. Mind you, it was the hottest night of the year so far (and again, I'm 9 months pregnant.) The tech was the only redeeming part of this entire experience and she was pleasant and accommodating. Unfortunately, our unit was beyond repair and she said she would take the info back to the office so they could call us to give us some quotes on replacing the compressor or getting a new unit. Literally, you had a sale in your pocket, but it took SIX DAYS for someone to call me with numbers. At that point I already got another company to come out within 24 hours of me calling to give me a quote and set up a date to install a new unit. I will never recommend this company to anyone."
joanne P.
hamburg, new york
"I had two calls within a week. Jim, the first tech, made recommendations and Roger, who camer to implement those recommendations, were both pleasant and professional. The suggestions they both made were sensible and not pushy. They gave me facts and information needed for future consideration. I decided on an interim plan and took your maintenance plan for the near future, with an eye to replacing my AC at some future time."
jonathon S.
lackawanna, new york
"I was told my ductless air unit would cool my whole living room and dinning room and it does not even come close to just cooling 1 room"
kelley M.
lockport, new york
"Waited 5 hours past time frame- never instructed us to turn off ac- said it was frozen , charged me for missed service - when I have a service contract ... never again - do t buy I to the program"
elaine H.
eden, new york
maryjo G.
buffalo, new york
"Roger came quickly and fixed the problem with the AC not working.He was the tech that installed the system so he knew the house."
james B.
lakeview, new york
"The blower shorted out with an electrical wire...there next day with a new circuit board and blower at no additional cost and made sure the system worked."
chris D.
barker, new york
"Quick and timely service"
robert F.
getzville, new york
"great job"
pat C.
kenmore, new york
laurie B.
kenmore, new york
gordon F.
snyder, new york
william S.
cheektowaga, new york
"My technician was very friendly and knowledgeable. She was also very efficient and organized."
ralph D.
buffalo, new york
"Jim was friendly and took care of the air conditioner"
brian J.
buffalo, new york
"This is in no way a reflection of Logan who was GREAT! The $66 Fault charge (which I still dont really understand) that I was given for the service call was essentially another term for ,in my estimation, the "Trip Fee" which was waived because I bought the PLUS Agreement (which I still have not received Terms and conditions for ) in November. I'm assuming that because the tech put their hands on my furnace door that there was a charge of $66. This was unexpected. Not to mention over $200 to install a thermostat that I purchased on my own (I declined this service) seemed a bit ridiculous. I want to reiterate that this is NOT a reflection of the tech, Logan, but the policies and pricing scale."
bob R.
north tonawanda, new york
kathy W.
tonawanda, new york
"Great job. Very friendly and professional."
peter Z.
williamsville, new york
"She called me and explained each step"
christine R.
grand island, new york
"When I turned on furnace there was an oilY mudDy smell coming from vents Was sickening turned off heater now what happened last year ac smelled think it was dehumidifier u fixed it never used this year never worked right from day one. I called Friday roger was supposed to call back never did now how can I use heater and hope smell isnt in a/c unit coming thru vents. I am very disappointed cant have that smell in house or while sleeping Christine Ryan"
ms melendez M.
west seneca, new york
ms elliott (judy) E.
buffalo, new york
"Mostly, the service was fine., I did request a leak from a PVC pipe be fixed, but the tech forgot."
nancy S.
town of tonawanda, new york
"Roger represents Sunbeam very well. He certainly knows what he's doing. He took the time to contact the original generator installer regarding honoring the service agreement that I had with them. Roger also noted that the generator battery had some corrosion. He did not try to sell me a new battery, but cleaned the posts. We discussed a service maintenance contract for the furnace/ac. He explained the benefits and the cost...much appreciated info to consider."
john/susan K.
west seneca, new york
"Roger is very,professional. Does a thorough job with yearly inspections."
helen G.
kenmore, new york
"The tech was very friendly and informative. She kept me informed of what she was doing and why during the entire process."
socorro C.
buffalo, new york
richard W.
williamsville, new york
laurie G.
tonawanda, new york
"I felt that I was mislead about the charges before and when the tech got to my house. 99.99 plus tax is what I was told. so there is an additional 78.00 totaling $192.49 so he would just look at the furnace. no work was performed. told me the part w/labor would be $638.00 extra ( $886.31 before the money I paid) a new wall furnace would be $4250.00 MAD CRAZY! I should of told him to leave without doing anything. I am a widow on S.S. having to make decisions on my own and I made a bad one and am out $192.49 with no work done or solutions. would ask more questions now that I know what they do."
rosemary W.
elma, new york
bruce B.
amherst, new york
"The problem requiring correction has been chronic, so this was a repeat visit to address a problem that so far has niot been conclusively addressed"
robert W.
west seneca, new york
gary elsom E.
williamsville, new york
"Good friendly service"
earl K.
amherst, new york
"Always pleased with service."
john S.
west seneca, new york
"Logan was very efficient, professional and very personable. A pleasure to do business."
edward G.
williamsville, new york
"Did not get call before tech arrived was not told ahead of time there will be a charge tech did not have proper ppe"
tom W.
e aurora, new york
"Logan was "masked", professional, knowledgeable, efficient, friendly, and informative ..... completely happy with the service she provided. She explained the safety measures she would employ during her visit (mask, social distancing, wipe-down disinfecting, etc.). She answered my questions with patience and the right amount of detail. She was respectful of my property and me, as have all Sunbeam techs who have visited my home . When her work was completed she reviewed with me what she did as part of this annual tune-up visit and that she was ordering a replacement UV light bulband that, as I already knew, the replacement MERV 16 air filter was on order but had a COVID19 related delayed delivery. She told me the office will call me to arrange a date/time installation once delivery is confirmed. Logan provided me Five Star Service."
piwko P.
hamburg, new york
"I forgot her name but she was very knowledgeable and she took time to explain things"
micki R.
amherst, new york
"Matt was very personable & knew what he was doing. He answered all my questions"
carl S.
williamsville, new york
paige B.
lockport, new york
"The service technician did a great job! The problem I had was with the scheduling. I had to call three separate times to figure out when the technician was actually coming out to my house. My first appointment I had to cancel because they did not show up at the time they were supposed to. Then at the rescheduled appointment I again waited past the time they were supposed to come. And had to call multiple times to see when the technician was coming."
shannon M.
alden, new york
"She did great! Checked all my appliances to ensure they were working appropriately."
barbara S.
east aurora, new york
"Logan was on time, explained everything and did an excellent job."
lina B.
north tonawanda, new york