Sunbeam Service Experts Reviews

Average Customer Rating
4.8/5 stars based on 1,309 Reviews
linda D.
lancaster, new york
kathy B.
cheektowaga, new york
"The techs were great. But i had to pay a service call even though when the furnace was installed they never opened up the ducts"
mr semonian S.
tonawanda, new york
roey T.
town of tonawanda, new york
"Logan was friendly, professional and efficient. She was considerate by putting booties on before entering the house. She explained what she was doing and had done."
marie zafron Z.
amherst, new york
"Technician was prompt, wore mask and foot coverings, installed lamp, answered questions clearly."
arkeyla H.
buffalo, new york
"But every single time y'all come out y'all want 500$"
mrs boyce B.
buffalo, new york
"She was very through. Very mannerly. Pleasant person."
bill J.
wheatfield, new york
"Prompt, professional and very efficient."
robie S.
amherst, new york
"Very professional"
renee W.
buffalo, new york
"Matt was very knowledgable and helpful with questions I had."
mr hunt H.
buffalo, new york
mary grace K.
west valley, new york
"Jim is professional and did not rush through the service"
mr polino P.
williamsville, new york
philip R.
buffalo, new york
mary M.
cheektowaga, new york
"they were efficient and helpful"
gary elsom E.
williamsville, new york
"Done timely"
charles C.
e aurora, new york
"Logan was very efficient and professional."
mr sherrill S.
buffalo, new york
nadine S.
buffalo, new york
"Excellent service"
jackie S.
west seneca, new york
"Excellent job by Jim and Hunter. Very efficient, professional, and personable."
kimberly G.
amherst, new york
mr lawrence L.
kenmore, new york
"Prompt and efficient service"
earl K.
amherst, new york
kevin C.
silver creek, new york
"I thought the technician went above and beyond. And was very thorough with everything he did."
elizabeth G.
williamsville, new york
adiam T.
amherst, new york
"Your technicians are excellent, courteous and customer center...."
marie zafron Z.
amherst, new york
"She was prompt, explained what I needed and provided informational literature."
david gallo G.
tonawanda, new york
mrs ann marguccio M.
buffalo, new york
"Appointment schedule was messed up bad"
charles M.
buffalo, new york
"Attentive knowledgeable attendant."
robert M.
depew, new york
"Logan tuned up my furnace. She was knowledgeable, efficient and went out of her way to clean up little things. I had a water tank installed 5 days before and noticed a smell of gas. There was no leak, just an odor. Logan tightened the pipe union and there is no longer a gas odor."
stan K.
sloan, new york
"n/c"
baudilio R.
buffalo, new york
carole A.
buffalo, new york
"Parker was very thorough explaining what he was seeing in my furnaces, took the time to go over everything with me."
patricia quinney-hayes Q.
buffalo, new york
pat W.
niagara falls, new york
"The Service girl was very respectful, courteous and explained everything good and not so good. She explained what needs to be looked at in the future and what things I should consider to be done."
pat C.
kenmore, new york
dennis D.
buffalo, new york
merrell H.
niagara falls, new york
"very pleasant personnel-friendly, helpful. really cared about doing a good job."
anne M.
buffalo, new york
"Logan was very knowledgeable and personable. She answered all my questions during her review."
ronald W.
cheektowaga, new york
"great work great service tech. Always on time. Explanation of all work being performed. Logan was very pleasant and performed her work in a very clean and timely matter. Thank you again."
socorro C.
buffalo, new york
"Personal and was knowledgeable."
carol B.
orchard park, new york
fernando M.
amherst, new york
"Did not have a filter for our furnace, due to manufacturing. Not technicians fault but expected as part of our contract."
kenneth K.
depew, new york
jim joan bushen B.
w seneca, new york
"Friendly and knowledgeable employees"
stan J.
clarence, new york
"technician was professional, knowledgeable an thorough"
pat C.
kenmore, new york
eileen B.
williamsville, new york
"Helping with the humidity machine."
george S.
buffalo, new york
"Technician first found the source of the problem, and then diagnosed the faulty equipment and repaired the unit in a most efficient manner."
ms. desire B.
buffalo, new york
"The technician was polite and considerate. Also was prompt for the appointment. She also explained what she was going to be doing. And questions I asked her regarding my equipment was able to answer. My only issue was the filter my equipment required was not stocked on the truck, thats the only reason why this is not a 10. If a company is inspecting the equipment and cleaning it should of been able to replace the filter. I also had requested a filter prior to the appointment, so they were aware of what the equipment was possibly needing."
penelope F.
kenmore, new york
jacqueline G.
lockport, new york
"Friendly, knowledgeable, helpful."
john T.
williamsville, new york
mark B.
amherst, new york
"Good service. He placed a filter in the dehumidiifer and check the thermonstat"
linda I.
tonawanda, new york
"Jordan is a wonderful representative of your business. She is efficient friendly and a pleasure to do business with."
mr dembski D.
amherst, new york
"Loved having Logan over!"
william S.
buffalo, new york
judith M.
buffalo, new york
"Tech was very pleasant and efficient. Explained everything and left area neat and clean."
ronald jr J.
cheektowaga, new york
"From start to finish my experience with your company was great. Dennis came out went over all are options and was very informative and mind like of are current needs. The install team was great very knowledgeable answered any and of all my questions or concerns. After initial stall the left us with a new system and cleaned up the work area. And all the techs that came to our house did a fantastic professional job."
lisa B.
hamburg, new york
"Technician was wonderful. You could tell she knew her job and loved doing it. She should get a raise."
timothy K.
grand island, new york
alan L.
buffalo, new york
helen D.
orchard park, new york
anthony C.
town tonawanda, new york
"After many problens dealing with Roger over a period of several weeks, Matt the General Mgr. and Matt the repair severer were terrific in fixing our issues! The 10 is for those two. We were very disappointed with Roger."
peggy C.
buffalo, new york
"Always very kind, courteous, and comes right away."
karolynne C.
n tonawanda, new york
"Tech arrived basically on time, was respectful of distancing and wore his mask. He luckily had a direct route from garage to basement that did not interfere with the household. He was courteous, told a great rescue dog story and was efficient. Excellent technician!"
cynthia M.
newfane, new york
"The most professional service I have ever had. Technician was very pleasant and did an amazing job!!!!!"
mr lawrence L.
kenmore, new york
"Technician arrived a little early and was able to repair our A/C."
linda I.
tonawanda, new york
"Logan was very courteous, concerned for my safety during the pandemic and very efficient."
karl S.
tonawanda, new york
dave K.
e amherst, new york
"Parker was on time, knowledgable, and courteous."
henry P.
grand island, new york
"Your techs are knowledgeable and friendly. Your response time is very short."
rebecca W.
buffalo, new york
"The tech, Roger, was extremely thorough and determined to solve our issues."
jim R.
cheektowaga, new york
"9"
melda T.
buffalo, new york
lynn A.
tonawanda, new york
samuel v lewis L.
buffalo, new york
rashied A.
amherst, new york
"HE WAS VERY PROFESSIONAL AND COURTEOUS, THE JOB WAS COMPLETED IN A VERY TIMELY FASHION"
sabella L.
buffalo, new york
"Parker was very nice and explained everything."
david K.
cheektowaga, new york
robert W.
buffalo, new york
"Was timely and courteous. Had his mask on."
david K.
williamsville, new york
"Matt was very resourceful in getting my air conditioner running even though it needs a new part to be ordered. We are experiencing over 90 degree days and are so grateful."
james G.
buffalo, new york
"Prompt polite and helpful??"
deborah G.
buffalo, new york
rosemary W.
elma, new york
"AC is working"
ms elliott- judy E.
buffalo, new york
"Matt diagnosed the problem almost immediately, and corrected it quickly. He was also very pleasant, and wore a mask as he was supposed to. He also told me upfront what the cost of the repair would be before he went ahead with the repair."
lynn C.
williamsville, new york
glenn T.
east amherst, new york
"professional"
gary elsom E.
williamsville, new york
ms torrell T.
williamsville, new york
"when I called for the a/c checkup appointment I mentioned the pad had to leveled. Then the serviceman came he said he couldn't do it that day and another appointment would have to be made. Seems to me that both could have been done to eliminate the need for another trip."
karolynne C.
n tonawanda, new york
"The service was extremely well done, following our current social distancing and mask guidelines. She was very patient with my happy dog who had been cordoned off from her. We talked with masks on, she did her job inside and out and was polite all the time."
jennifer A.
clarence, new york
"All of the technicians were great and extremely responsive."
marianne G.
buffalo, new york
"The technician was very thorough & explained everything he did"
arlene G.
n tonawanda, new york
"tech was very cordial and helpful"
janelle H.
eggertsville, new york
"Knowledgable, professional"
janet W.
eggertsville, new york
"Matt was very thorough and competent"
robert K.
youngs town, new york
"Did not fix problem for the 5th time and was told that because were a distance away a 50& extra charge would be applied each time you come out"
nancy S.
tn tonawanda, new york
"Matt explained a problem with the A/C & options to repair. I felt he was trustworthy, honest, and certainly knew what he was doing."
grace K.
west valley, new york
"the technician was on time, courteous and efficient."
linda T.
williamsville, new york
"Michelle , who is always very polite and professional, answered questions and arranged for the technician to come out in the same day."
christine H.
cheektowaga, new york
"Matt was very knowledgeable about the issues with my A/C unit."
richard G.
lockport, new york
"Logan did a nice job."
mr polizzi P.
buffalo, new york
"very efficient"
melda T.
buffalo, new york
"Matt was excellent, as were the dispatch, and scheduler"
john H.
buffalo, new york
maryjo G.
buffalo, new york
"Tech was very professional Provided good service"
jim R.
cheektowaga, new york
jim S.
buffalo, new york
david H.
amherst, new york
"Parker was professional, pleasant, and through"
peter J.
hamburg, new york
"Everything was done with my confidence in the result."
doug T.
town of tonawanda, new york
"Parker was professional, knowledgeable and friendly. I only wish my standard yellow sheet paperwork was available. I refer to these sheets before each visit. Please mail me a copy if available."
mrs schooley S.
williamsville, new york
jonathon S.
lackawanna, new york
"They worked very hard on fixing any concerns that I may of had"
erin M.
tonawanda, new york
"professional and polite"
ed joann haley H.
west seneca, new york
"Roger ,the company tech ,did his usual great lob !"
ron S.
north tonawanda, new york
"Well, normally the tech will take the shields off the condensing unit spray and wash the buildup from the fins, this young lady only gave the outside of the unit a once over, I should not have to question their work, she was already a hour and half late and maybe she wanted to make up time, I dont know but I do know I pay sunbeam a lot of money for these maintenance contracts and expect a thorough job"
katelyn L.
cheektowaga, new york
"Where do I start. First, I had an appointment for a Tuesday and they no call no showed. When I called to find out what was going on they lied and said they called and left a message (I have no missed call or message). Then they wanted to make me wait another week to reschedule, but I'm 9 months pregnant and needed someone ASAP to look at my AC. They made the appointment for the next day between 10-12. I patiently wait until 12 and of course, no one shows. I even called at 9am to verify my appointment didn't get cancelled without me knowing. Then I spent the rest of the day calling probably 4 times to find out when the hell someone would be coming to my house only to be told they "couldn't locate my tech, but they were probably on the way". The last time they said that was 5pm. Someone didn't show up until 10:30pm. Mind you, it was the hottest night of the year so far (and again, I'm 9 months pregnant.) The tech was the only redeeming part of this entire experience and she was pleasant and accommodating. Unfortunately, our unit was beyond repair and she said she would take the info back to the office so they could call us to give us some quotes on replacing the compressor or getting a new unit. Literally, you had a sale in your pocket, but it took SIX DAYS for someone to call me with numbers. At that point I already got another company to come out within 24 hours of me calling to give me a quote and set up a date to install a new unit. I will never recommend this company to anyone."
joanne P.
hamburg, new york
"I had two calls within a week. Jim, the first tech, made recommendations and Roger, who camer to implement those recommendations, were both pleasant and professional. The suggestions they both made were sensible and not pushy. They gave me facts and information needed for future consideration. I decided on an interim plan and took your maintenance plan for the near future, with an eye to replacing my AC at some future time."
jonathon S.
lackawanna, new york
"I was told my ductless air unit would cool my whole living room and dinning room and it does not even come close to just cooling 1 room"
kelley M.
lockport, new york
"Waited 5 hours past time frame- never instructed us to turn off ac- said it was frozen , charged me for missed service - when I have a service contract ... never again - do t buy I to the program"
elaine H.
eden, new york
maryjo G.
buffalo, new york
"Roger came quickly and fixed the problem with the AC not working.He was the tech that installed the system so he knew the house."
james B.
lakeview, new york
"The blower shorted out with an electrical wire...there next day with a new circuit board and blower at no additional cost and made sure the system worked."
chris D.
barker, new york
"Quick and timely service"
robert F.
getzville, new york
"great job"
pat C.
kenmore, new york
laurie B.
kenmore, new york
gordon F.
snyder, new york
william S.
cheektowaga, new york
"My technician was very friendly and knowledgeable. She was also very efficient and organized."
ralph D.
buffalo, new york
"Jim was friendly and took care of the air conditioner"
brian J.
buffalo, new york
"This is in no way a reflection of Logan who was GREAT! The $66 Fault charge (which I still dont really understand) that I was given for the service call was essentially another term for ,in my estimation, the "Trip Fee" which was waived because I bought the PLUS Agreement (which I still have not received Terms and conditions for ) in November. I'm assuming that because the tech put their hands on my furnace door that there was a charge of $66. This was unexpected. Not to mention over $200 to install a thermostat that I purchased on my own (I declined this service) seemed a bit ridiculous. I want to reiterate that this is NOT a reflection of the tech, Logan, but the policies and pricing scale."
bob R.
north tonawanda, new york
kathy W.
tonawanda, new york
"Great job. Very friendly and professional."
peter Z.
williamsville, new york
"She called me and explained each step"
christine R.
grand island, new york
"When I turned on furnace there was an oilY mudDy smell coming from vents Was sickening turned off heater now what happened last year ac smelled think it was dehumidifier u fixed it never used this year never worked right from day one. I called Friday roger was supposed to call back never did now how can I use heater and hope smell isnt in a/c unit coming thru vents. I am very disappointed cant have that smell in house or while sleeping Christine Ryan"
ms melendez M.
west seneca, new york
ms elliott (judy) E.
buffalo, new york
"Mostly, the service was fine., I did request a leak from a PVC pipe be fixed, but the tech forgot."
nancy S.
town of tonawanda, new york
"Roger represents Sunbeam very well. He certainly knows what he's doing. He took the time to contact the original generator installer regarding honoring the service agreement that I had with them. Roger also noted that the generator battery had some corrosion. He did not try to sell me a new battery, but cleaned the posts. We discussed a service maintenance contract for the furnace/ac. He explained the benefits and the cost...much appreciated info to consider."
john/susan K.
west seneca, new york
"Roger is very,professional. Does a thorough job with yearly inspections."
helen G.
kenmore, new york
"The tech was very friendly and informative. She kept me informed of what she was doing and why during the entire process."
socorro C.
buffalo, new york
richard W.
williamsville, new york
laurie G.
tonawanda, new york
"I felt that I was mislead about the charges before and when the tech got to my house. 99.99 plus tax is what I was told. so there is an additional 78.00 totaling $192.49 so he would just look at the furnace. no work was performed. told me the part w/labor would be $638.00 extra ( $886.31 before the money I paid) a new wall furnace would be $4250.00 MAD CRAZY! I should of told him to leave without doing anything. I am a widow on S.S. having to make decisions on my own and I made a bad one and am out $192.49 with no work done or solutions. would ask more questions now that I know what they do."
rosemary W.
elma, new york
bruce B.
amherst, new york
"The problem requiring correction has been chronic, so this was a repeat visit to address a problem that so far has niot been conclusively addressed"
robert W.
west seneca, new york
gary elsom E.
williamsville, new york
"Good friendly service"
earl K.
amherst, new york
"Always pleased with service."
john S.
west seneca, new york
"Logan was very efficient, professional and very personable. A pleasure to do business."
edward G.
williamsville, new york
"Did not get call before tech arrived was not told ahead of time there will be a charge tech did not have proper ppe"
tom W.
e aurora, new york
"Logan was "masked", professional, knowledgeable, efficient, friendly, and informative ..... completely happy with the service she provided. She explained the safety measures she would employ during her visit (mask, social distancing, wipe-down disinfecting, etc.). She answered my questions with patience and the right amount of detail. She was respectful of my property and me, as have all Sunbeam techs who have visited my home . When her work was completed she reviewed with me what she did as part of this annual tune-up visit and that she was ordering a replacement UV light bulband that, as I already knew, the replacement MERV 16 air filter was on order but had a COVID19 related delayed delivery. She told me the office will call me to arrange a date/time installation once delivery is confirmed. Logan provided me Five Star Service."
piwko P.
hamburg, new york
"I forgot her name but she was very knowledgeable and she took time to explain things"
micki R.
amherst, new york
"Matt was very personable & knew what he was doing. He answered all my questions"
carl S.
williamsville, new york
paige B.
lockport, new york
"The service technician did a great job! The problem I had was with the scheduling. I had to call three separate times to figure out when the technician was actually coming out to my house. My first appointment I had to cancel because they did not show up at the time they were supposed to. Then at the rescheduled appointment I again waited past the time they were supposed to come. And had to call multiple times to see when the technician was coming."
shannon M.
alden, new york
"She did great! Checked all my appliances to ensure they were working appropriately."
barbara S.
east aurora, new york
"Logan was on time, explained everything and did an excellent job."
lina B.
north tonawanda, new york
james M.
depew, new york
"The technician was friendly, professional and courteous."
rich K.
williamsville, new york
"Logan was on time, courteous, knowledgeable and made good suggestionsvery much in the way Sunbeam has worked with us over the years."
eileen K.
buffalo, new york
"Polite ,knowledgeable and very helpful..."
brad C.
williamsville, new york
jim joan bushen B.
w seneca, new york
"Efficient, courteous service"
monique G.
tonawanda, new york
"Very polite, knowledgeable and efficient."
kathy B.
cheektowaga, new york
"Very professional, courteous, on time not ushy"
gary P.
williamsville, new york
"nc"
joseph M.
buffalo, new york
dennis D.
buffalo, new york
"Technician ran into difficulties, stuck with and got the job done."
steven S.
buffalo, new york
"Completely satisfied with work until I detected a gas leak and called Sunbeam. The technician fixed the problem, but we were very frightened."
robert T.
cheektowaga, new york
"quick and timily."
kevin C.
silver creek, new york
dorothy C.
buffalo, new york
timothy K.
grand island, new york
"Tech was knowledgeable and friendly"
lanelle H.
newfane, new york
"Very professional and on time and knowledgeable."
charlotte P.
buffalo, new york
"The technician was prompt, friendly and courteous. He completed his work quickly."
eric Z.
n tonawanda, new york
"Matt was thorough and helpful."
robert W.
buffalo, new york
"I gave a 10 because though some aspects of the work was overlooked I believe by mistake they came immediately and completed it with some extra work provided to assure my satisfaction. Thanks!"
gerald M.
e amherst, new york
"Quick and prompt response and the tech was very helpful and knowledgeable, never felt like she did not know what she was doing or confused"
samantha S.
buffalo, new york
"It is always a pleasure to receive services from Technician Matt. He is very friendly and highly knowledgeable about his profession. He will make sure to go above and beyond making sure his customer (as myself) understands exactly the work needed to be done to do a repair. He has never made me feel uncomfortable or that he was interested in upselling. I would highly recommend having Matt as a technician. He is prompt, knowledgeable, friendly and extremely helpful. Its a wonderful feeling to be able to trust a technician and I can say with certainty, that I definitely trust Matt when it comes to helping me make decisions for my home service calls."
ian F.
buffalo, new york
"The technician was friendly, polite, professional and explained the issues and remedies well. I wasn't thrilled tp spend $400 on a warranty repair, despite the parts being covered. Maybe Lennox should pay the HVAC provider for the cost or replacing parts under warranty, rather than the customer."
dr mattai M.
east aurora, new york
"She was rather professional in services provided."
david B.
buffalo, new york
"Everyone was helpful.Installation was professional."
mark C.
cheektowaga, new york
"I am hesitant at calling your organization for service, as although I receive a technician to assist with the matter, I feel that lately it has been more of a sales effort on your part. I get it, that after a furnace reaches a certain age, it may make better financial sense to purchase a new unit rather than a repair. However being such a large expense, I don't want such a decision to be made hastily with the pressure of a technician."
dave F.
cheektowaga, new york
earl K.
amherst, new york
"Arrived at time promised and took care of the issue keeping me informed."
ms eileen B.
williamsville, new york
"Matt explained what he did and what he found on my furnace."
luisa H.
buffalo, new york
patricia H.
buffalo, new york
"I am hoping the furnace tune-up was completed properly. I was dissatisfied about receiving the rebate forms and I have talked to 3 different people and still have not received what was promised."
amy R.
buffalo, new york
"Friendly and easy to work with"
rev babcock B.
buffalo, new york
"never give perfect scores."
mark H.
lancaster, new york
"Quick an efficient diagnosis of the problem"
joseph O.
cheektowaga, new york
"The service man arrived in less time than expected. He explained the service he performed and was very friendly."
david H.
amherst, new york
"The young man was very polite and he made an extra verification before he came in the door. He was very knowledgeable and confident in his work."
irma C.
buffalo, new york
raymond F.
north tonawanda, new york
andrew S.
east amherst, new york
"Two weeks prior to system failure it was give a clean bill of health during annual maintenance. Rollover switch safety feature was over ridden by tech causing possible life threating CO levels. CO levels probably were not checked routinely. Sooting of heat exchanger not detected. S"
louise H.
buffalo, new york
"Efficient, good explanations, professional."
sandra F.
cheektowaga, new york
"Derek was polite and tolerant of my many questions and requests."
germania G.
buffalo, new york
"Very good communication."
lynn A.
tonawanda, new york
"Punctual, pleasant, neat in house,"
amanda M.
williamsville, new york
daniel C.
lancaster, new york
"Lindian and his associate were on time, friendly, pleasant, and very knowledgeable."
patricia H.
buffalo, new york
"I was told that I would get a rebate but the paperwork was not given to me. When I questioned, I was assured that this would be worked out. The technician appeared to know what he was doing and he was very pleasant."
nancy L.
amherst, new york
"Matt was very friendly and thorough."
thomas S.
buffalo, new york
"Very knowledgeable. Nice guy!"
michelle S.
buffalo, new york
"Prompt and professional service from everyone."
mrs reid R.
kenmore, new york
"Had two same guys fr last year> Put shoe covers on whrn going in my living room>I have hardwood floors>"
ilene M.
niagara falls, new york
"the service call was prompt - technicians were very nice and knowledgeable and the installation was done seamlessly!"
earl K.
amherst, new york
"Problem was identified and the correct work was completed"
mary B.
buffalo, new york
"the installer, sales person were all very knowledgeable, courteous, and friendly"
valerie R.
w seneca, new york
"The rep was very friendly and showed me where there was a problem"
jeanne P.
elm, new york
"Very professional"
charlotte P.
buffalo, new york
"The representatives were prompt, friendly, professional and cleaned up after themselves."
david K.
cheektowaga, new york
"The technician was very professional and advised us of what he was doing during the visit"
catherine G.
clarence, new york
"Their solving my heat problem when I came home from trip to find the house at 49 deg. He got my furnace ignition lighted until the new ignition part ordered could be installed on Saturday morning."
theresa C.
buffalo, new york
"arrived promptly, diagnosed and repaired problem as soon as possible"
dan F.
lockport, new york
"Parker was courteous and on time. Explained what was being done"
joseph O.
cheektowaga, new york
"The technician was extremely friendly and patient. Thoroughly checked basement for carbon monoxide, checked the furnace and replaced a filter."
robert W.
buffalo, new york
"The tech was friendly, knowledgeable and timely in doing his service."
diane S.
tonawanda, new york
"Very good and professional service technician - although not really happy with carrier furnace"
gregory D.
cheektowaga, new york
"Technician ( Roger) was very polite and knowledgeable."
ed B.
lockport, new york
"Matt did an outstanding job. His stay with it attitude in the face of a troublesome issue and pleasant demeanor was much appreciated."
helen D.
orchard park, new york
ms judy E.
buffalo, new york
"The motor I needed for my Lennox furnace was not readily available, so I went without heat for almost 5 days which was very uncomfortable."
james B.
lakeview, new york
"Very knowledgeable and thorough."
kay B.
buffalo, new york
"I always receive superior service from the sunbeam technicians."
phyllis W.
depew, new york
"Technician (Matt) was very knowledgeable and helpful in answering my concerns. Very courteous as well."
mr semonian S.
tonawanda, new york
mrs tetkowski T.
grand island, new york
"Lindian was very pleasant and efficient and clear."
janet H.
lockport, new york
jerry B.
cheektowaga, new york
"Was here in timely manner, went to work, put booties on to protect our rug. He explained what he was checking during the process, and was very informative"
cheri brown B.
buffalo, new york
particia K.
buffalo, new york
"Great tecks! Respectful, quiet and great guys."
micheal L.
tonawanda, new york
"He was very thorough and done an awesome job"
randi M.
e amherst, new york
"Matt came out immediately and diagnosed the problem"
david Z.
n tonawanda, new york
miss wiesmore W.
buffalo, new york
"The Service expert was very helpful and clearly explained what he was doing and why."
daisy F.
cheektowaga, new york
andrea W.
buffalo, new york
"Helpful"
arlene G.
n tonawanda, new york
"very professional service"
randi M.
e amherst, new york
"Quick and efficient"
linda D.
lancaster, new york
mr polizzi P.
buffalo, new york
"service was the best"
lanelle H.
newfane, new york
"The technician was very knowledgeable and fixed the problem and also offered advice to prevent future problems."
joseph S.
west seneca, new york
"3 separate technicians could not diagnose the problem with my furnace. They were very understanding, professional and informative. The GM Matt was very understanding and provided a full refund regarding the failure and miss diagnoses of my heating system."
iyer P.
clarence, new york
"Thorough, worked through the problem carefully"
ms grieco G.
buffalo, new york
"Technician did not show up for appointment on Thursday, November 7th between 4-6. This is happening too frequent with me."
kathy R.
buffalo, new york
"Matt was very helpful, explaining the problem at hand and what was necessary to rectify the problem."
mark D.
buffalo, new york
"The technician was extremely helpful, explaining everything that was being done. He was also very friendly and prompt with his service."
mrs - krajewski K.
w seneca, new york
"Matt is thorough and efficient"
dominic V.
buffalo, new york
"The tech. was very informative of the installation and was very personal. Couldn't ask for better service."
bob K.
buffalo, new york
"excellent job....very knowledgeable"
robert W.
west seneca, new york
"Well informed"
ian F.
buffalo, new york
"Matt was on-time, courteous, and explained things well. He covered his feet when entering my home to protect my floors/carpet."
scott R.
kenmore, new york
"They were very thorough and consise in their communication as well as their execution."
sandra F.
cheektowaga, new york
"Parker was polite, answered all my questions, educated me on furnace maintenance and completed his job in a timely fashion."
mobley M.
buffalo, new york
"There was no cost breakdown when the cost of the repair was presented to me. As a professional I expect this would be standard practice."
linda bel B.
kenmore, new york
george B.
buffalo, new york
"The technician didnt seem to want to be there he was tired. Tried for a bit to get the pilot lit i told him we had a issue last yeae and dust might be clogging it. He said no gas was gwtting through that we needed a new gas valve cost almost 1000.00. Yesterday my son and his friend cleaned it out and the pilot lit with no problem. Glad i didnt spend the 1000.00. Might need to train employees better!"
michael sr S.
tonawanda, new york
mr sherrill S.
buffalo, new york
andrea P.
cheektowaga, new york
"did what they were supposed to do."
tony R.
west seneca, new york
"yes I was very satisfied"
robert T.
cheektowaga, new york
"Very timely and quick. Took time to explain every thing."
robert P.
buffalo, new york
"Technician on time, quick work, courteous, no drama."
mac G.
williamsville, new york
philip R.
buffalo, new york
"Did an excellent job. Asked if anything needed to be checked. Had part3 on truck."
deborah H.
buffalo, new york
"Sales Representative and consultan are always curious."
kenneth K.
depew, new york
"Very Efficient in his work."
linda T.
williamsville, new york
andy L.
tonawanda, new york
"Very efficient"
michael H.
niagara falls, new york
"Arrived early in the time window and gave me great advice to fix my issues."
georgr S.
buffalo, new york
"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."
jeffrey W.
grand island, new york
sharon W.
grand island, new york
"Arrived on time. Performed his inspection thoroughly and expeditiously. Offered helpful recommendations. Very courteous."
liz M.
buffalo, new york
mrs cusack C.
amherst, new york
"Technician came on time, inspected our furnance in detail and installed a new digital thermostat at our request."
janet E.
tonawanda, new york
"Nick was polite, friendly, and knowledgeable. Couldn't have had a better experience having our furnace checked before winter. Think we have found our go to person and company for heating and air."
carma M.
buffalo, new york
"good service"
henry P.
grand island, new york
pat C.
kenmore, new york
deborah G.
buffalo, new york
john P.
buffalo, new york
"He was knowledgeable and efficient."
mrs schooley S.
williamsville, new york
"Matt has provided service for us before. We find him knowledgeable, friendly, and helpful. He's always welcome here."
jim R.
tonawanda, new york
"Very knowledgeable and helpful"
gary elsom E.
williamsville, new york
baudilio R.
buffalo, new york
mary M.
cheektowaga, new york
alice S.
buffalo, new york
"The technison cleaned out my furnace and gave me a new filter dated to let me know when I need to replace it. Told me about condition of my furnace and if any part had to be replaced now. He said it was in pretty good condition for being an old furnace. (19 yrs. old) Very courteous young man!"
mr sherrill S.
buffalo, new york
willis S.
grand island, new york
"Very efficient- answered all my questions"
steve S.
east aurora, new york
"Matt is thorough and focuses on customer service. I would request him if I could for all future visits."
bob joyc cieielski C.
cheektowaga, new york
mr johnston J.
buffalo, new york
"Courteous explained everything listened to what I had to say"
jeffrey W.
grand island, new york
"personable and smart techs!"
brad C.
williamsville, new york
"on time curteous"
dolores D.
buffalo, new york
"Always receive prompt and courteous service"
michael F.
buffalo, new york
"He was on time and finished in a reasonable length. Plus Matt was very pleasant"
ann jobes J.
clarence center, new york
edna S.
buffalo, new york
harold L.
buffalo, new york
"Courteous, helpful, efficient"
donald C.
clarence, new york
darlene M.
williamsville, new york
"Matt was very courteous and professional."
patty D.
buffalo, new york
wayne G.
buffalo, new york
paul G.
buffalo, new york
rev naomi babcock B.
buffalo, new york
"Because they did a good job."
jim joan bushen B.
w seneca, new york
"Courteous, efficient, and friendly tech"
earl K.
amherst, new york
"Here on time, very professional and concentrated on task."
luisa H.
buffalo, new york
ms guarino G.
amherst, new york
richard labend L.
cheektowaga, new york
"Polite and informative"
christina F.
amherst, new york
"Knowledgeable technician. Gave helpful information without pushing a service plan. Friendly and professional."
paul B.
orchard park, new york
"Very professional and friendly. Get the job done nicely:)"
timothy K.
grand island, new york
"Very pleasant, found the problem quickly."
dale A.
lewiston, new york
"Thorough check of heating system and explanations of what was done."
rich K.
williamsville, new york
"Providers were prompt, courteous, knowledgeable and efficient. They followed up after install and returned to tweak thermostat and replace condensate pump that failed from an earlier install less than a year ago."
amade B.
cheektowaga, new york
"Technician was great. Nice, pleasant, knowledgeable"
judith M.
buffalo, new york
"Politeness and quality work."
richard K.
orchard park, new york
"Your technician was on time, he was very courteous, and informative."
ann D.
buffalo, new york
"Forrest was very informative and pleasant"
rachel J.
buffalo, new york
"The service technician was amazing. Very friendly. Wonderful explanation of what had happened, what had been replaced. Very respectful of the property. Absolute pleasure!"
robert K.
youngs town, new york
"Technician was very knowledgeable and I trust his work"
jill M.
tonawanda, new york
michael W.
buffalo, new york
"Matt was very helpful and honest and did a great job fixing and recommending things for me."
paul pasquale P.
getzville, new york
"quality installation. Very knowledgeable."
ed joann haley H.
west seneca, new york
"The power vent had to be adjusted and Nick got here early and did a great job !"
michael N.
north tonawanda, new york
"Very high price. 33% higher than others"
gary elsom E.
williamsville, new york
"No charge due to homeowners having fan on ON position in error."
richard G.
lockport, new york
"Roger did explain install of Humidifier and how to operate. Anna did nice work with my condenser unit - made sure to clean unit which was important to me."
mac G.
williamsville, new york
linda I.
tonawanda, new york
"Excellent technician, nice, fast, efficient"
margaret M.
buffalo, new york
"Anna was on time, answered all my questions and was extremely easy to work with."
mr kerman K.
getzville, new york
"New a/c was a ripoff and misrepresented by salesman who then gave me bd answers to my questions"
najat T.
east amherst, new york
"The technician who came first, did nothing that can be considered as AC tune up. He was here for 5 mins and decided that the unit needs refrigerant. The second guy who came in again was here for barely 5-10 minutes, and yet I was charged for 2 pounds of refrigerant!!. How could you put 2 pounds in less than 5 minutes! I know infusing this thing takes longer than that. In the end I was charged close to $400 for about 1/4 lb of refrigerant. I am not satisfied at all, and I think I was taken advantage of. Please explain to me how you could put 2 pounds of refrigerant in 5 minutes, and how your AC tune up includes no tune up at all, or I will have to seek answers with consumers bureau and share my experience online"
craig J.
buffalo, new york
"Solved problem quickly."
linda T.
williamsville, new york
"Matt was professional, courteous and most of all, restored our air conditioning."
ms phillips P.
amhearst, new york
"When my ac stopped working on a 90* day , I called several services and Sunbeam was the only one who immediately responded and sent someone out. My technician, Matthew was very personable and knowledgeable, about my unit, and knew exactly how to get it back working . Thank you"
rich K.
williamsville, new york
"Nick was prompt, courteous and knowledgeable. Forrest was very helpful in arranging for my specific needs. Good guys!"
william B.
buffalo, new york
"Instantly found a leak in the exhaust system."
dominick A.
grand island, new york
gary elsom E.
williamsville, new york
mary T.
williamsville, new york
"On time, did thorough check"
william D.
kenmore, new york
"Service tech was very knowledgeable. He explained the issue with air conditioning with expertise"
charles C.
e aurora, new york
valerie R.
w seneca, new york
"He explained what he was doing and why"
gabriel C.
williamsville, new york
"Pleasant professional team"
dale A.
lewiston, new york
"The AC is working, again, even though it cost a bit to replace the burnt-out part."
robert carey C.
williamsville, new york
"Both technicians were professional and friendly"
joe M.
williamsville, new york
"Polite, capable, knowledgable"
jay C.
east amherst, new york
"Matt was awesome ! He provided outstanding customer service & was just as courteous and professional as could be."
mr johnston J.
buffalo, new york
jeremy M.
west seneca, new york
"Quick response very informative and friendly"
shannon C.
cheektowaga, new york
"Everyone I have talked to was ao nice ans helpful"
jessica H.
amherst, new york
"quick"
michael g.
cheektowaga, new york
"nick went over both of my AC units and gave me tips to keep it running good"
barbara C.
snyder, new york
"Service was fine. Joe had to come back because he wired the wires backward."
mrs dixon D.
buffalo, new york
"tHEY GAVE METHE INFO I NEEDED TO TAKE BETTER CARE OF MY SYSTEM"
theron H.
williamsville, new york
"Tech arrived but he was given the wrong part."
fernando A.
tonawanda, new york
"Honest, not pushy, very informative and cared."
robert W.
buffalo, new york
"Because of Nick's help in answering questions I asked. Because he helped me clean out the leaves that got in my cooling system."
donna M.
cheektowaga, new york
"Joe was the FIRST technician that solved my issue with the filter! I told all the others to no avail. He really knows ALL aspects of his job, is very down to earth, easy to talk to, respectfully, answered all my concerns, and hosed down the air conditioning unit! He is worth his weight in GOLD!"
john W.
elma, new york
"They did a great job. Very professional and curteous. Answered all my questions. Would have given a 10 but they left my kitchen door open and the dog got out and was halfway down the road."
jerrell M.
buffalo, new york
"The job was well done."
jim S.
buffalo, new york
"He explained what he was doing and seemed knowledgeable."
lynn A.
tonawanda, new york
"Refer to posting on Facebook"
elaine H.
eden, new york
david H.
amherst, new york
"Tech was very polite, knowledgeable, and professional"
janet W.
eggertsville, new york
sharon D.
buffalo, new york
"I had no heat. Problem was determined, part was required and said part was ordered before Matt even left my driveway!"
margaret D.
hamburg, new york
"Very Professional. Informative"
particia K.
buffalo, new york
"Very professional and we'll informed about company services and cos t and paying options."
patricia K.
buffalo, new york
"technician was polite and friendly explained offers, alternates, and add-ons to requested services"
cynthia J.
tonawanda, new york
joe P.
kenmore, new york
"The inside of my A/C unit was not cleaned. Leaves and old tree debris are still inside the unit. Only the outside was hosed."
james r B.
tonawanda, new york
ed joann haley H.
west seneca, new york
"The tech did the usual great job !"
anthony C.
town tonawanda, new york
"Very thorough."
june r.
lockport, new york
"Everythings fine and working."
joseph O.
cheektowaga, new york
"I felt he was very knowledgeable, patient and answered all our questions and informed us of various options."
ron C.
grand island, new york
"Dennis provided a good overview of AC options and possible installation alternatives. But, we were promised a quote for the AC installation no later than Friday morning and it is now Monday evening (Monday is a holiday) and we were never contacted with a quote or to explain why there might be a delay in providing a quote. That is disappointing."
phyllis W.
depew, new york
"Very knowledgeable,helpful and pleasant technician!"
mr johnston J.
buffalo, new york
mr courtade C.
tonawanda, new york
"Needed to be done but always costs more than expected"
dan F.
lockport, new york
"Matt is a GREAT technician and cares about what he does and explains things to us. We love him and want Matt A as our only technician! :)"
robert Z.
cheektowaga, new york
pat C.
kenmore, new york
ms krawczyk K.
grand island, new york
kelley M.
lockport, new york
"Very knowledgeable - but concerned that no