Sunbeam Service Experts Reviews

"Associates were extremely efficient finding the problem and correcting it."

"Because I was very satisfied"

"Appointment was cancelled. Technician called close to 8 pm."

"I was very satisfied with job done."

"On time, got the job done, no problems.. What else is there?"

"Because no one is perfect so you should not get a 10."

"Outstanding service to replace our furnace. Technicians were very knowledgeable, explained everything to us"

"Prompt and professional service"

"At first the quote was much higher than I could afford for the ductless air system. Justin used another manufacturer and came up with a system that met my needs. It cools my home very well."

"Justin can to our house this week and I thought that he was very helpful. Not only did he answer all my questions but his knowledge was spot on. We have other estimates next week and have not made a decision yet. I will call him one way or another on our decision. I think all technicians should be like Justin, so far I must have seen the best and the worst in the industry."

"From sales to installation, there were no negative issues whatsoever."

"Mohammed goes out of his way to do things he doesn't have to do. He also takes the time to explain things to me. This was the second time he came to my house and took the time to ask me how my sick husband was doing. I really appreciated that he remembered what we talked about the first time he came out several months ago."

"The service man was polite, knowledgeable and advised us of a problem which he was able to quickly correct."

"Tech was courteous, clean, took time to explain things to me"

"The men were prompt, efficient, very friendly."

"The technicians were very professional , worked together well and seemed well informed."

"They were on time, very courteous"

"The gentleman arrived w/in a reasonable timeframe, despite being the Easter Sunday holiday, called ahead to notify of his arrival, and solved the heating problem w/in a short time: about 30 minutes."

"you did not replace the right board on our commercial system plus insults received for a 400$ part replace that should have been only maybe a 35$ charge and you keep sending invoice to us for no reason and now i have to replace the board that cost 1500$ with a different company"

"Donnie did a nice job servicing our A/C. He was couteous and arrived on time"

"They called me and came out earlier than scheduled"

"Very thorough with inspection of equipment. Answered all questions that I had."

"They did a great job n"

"Polite, offered explanations and advice"

"Serve was on time and thorough. The serviceman was polite, used covid precautions and foot coverings when in the house. He was a friendly, professional technician."

"On time and was knowledgeable"

"very efficient, friendly"

"The furnace was installed in an efficient manner, and is working fine. Thanks to Parker, and his crew, and Adam and Colin for all their explanations to me."

"Parker did a great job!"

"Satisfied with the service the technicians provided."

"didn't call before arrival."

"Technicians were very knowledgeable and talked to me as to what they were doing"

"Service was provided the same day I called."

"They were very pleasant and answered all my questions"

"They wanted to charge me $1,600 for a cleaning, and they were trying to convince me that the heat exchanger in a boiler was cracked but there was no evidence of water infiltrating out of the water jacket. Next Morning called Bryk, furnace cleaned, repaired and inspected for $250. Too bad I wasted money calling your company"

"The techs are very good, once they get here. I had an issue where my furnace would work sometimes and then not. I called when it had been off for 10 hours. By the time I was able to get someone here, it was working again. My original call was SUnday evening. When the tech got here, he told me he was on call the previous night and I should let them know. Hard to diagnose when it is working. The next time I called with an issue, The I was again told there was no one on call. The furnace was working again by the time the tech arrived. He thought he found an issue with the flame sensor. He cleaned it and the furnace was once again working. That was a Friday. Saturday I called again (furnace ot) and was told someone would be there Monday. I tried to remove and clean the sensor and I accidentally broke it. I spoke with the tech and he told me all the parts places were closed for the weekend. I called again to relay this information and I was told I would get a call Monday. Monday came and I did not get a call. I called again and was told the parts department would get back to me within 24 hours. TOO LONG after having no heat for 48 hours, even if it was partly my fault. It is now Wednesday afternoon (48 hours after last call) and I still have not heard back. Your call center is terrible. The communication is intolerable. The techs are find and very professional...when they can get here. I have ordered the part myself since your phone service is so terrible."

"Very satisfied with the job that was done & the technician"

"I provided that rating because the technicians were able to restore heat to our home within days of our boiler dying."

"They came in and Diagnosed the problem within 5 to 10 minutes and told us that they could either fix it or replace it. They were super nice throughout the entire process and he was no issues at all and made the situation very understandable."

"Because"

"Technician was polite and quick"

"Friendly service and got the job done."

"Mohammed took care of issues and ordered needed parts"

"I had to use Sunbeam on several different occasions when I had no heat. Sunbeam's response was VERY prompt, much faster than I expected! Over the course of several visits, my problem was solved. I was especially pleased with MATT, who finally diagnosed and corrected my furnace's problem."

"very professional explained job to be done"

"friendlh and followed u on mhy questions"

"It took 5 visits to fix the heat and the humidifier still isnt working"

"The technician was very professional and explained everything. He went above and beyond his job."

"We originally called to cancel the appt, but the sunbeam team came anyways. We received a call but the tech did not announce where he was from, and we were expecting another company contracted with our furnace's manufacturer instead. Clearly the rep on the phone did not relay the information that we wanted to cancel-we called maybe 5 mine after first reaching out as well! So we were on the hook for paying a visit fee and a diagnostic fee for a visit that we did not even want. After that, we thought at least we know what's wrong and can make sure the other company had the parts ready to go when they arrived, except the diagnosis made by the tech was also incorrect. The parts that we were told we needed were not correct at all, and our issue came from a pressure sensor instead. We were still charged for a visit we didn't want to get incorrect information we couldn't use."

"Very efficient and lots of knowledge"

"Did a great job and explained everything did"

"technicians were explained everything clearl"

"the tec know his stuff"

"Parker efficiently checked out the CO2 detector and determined there was no leakage."

"Matt provided a solution & explanation for the problem."

"Because I've been asking for the diagnostic invoice and have not received it that's what I paid for"

"Prompt professional and neat"

"Technician was very helpful."

"They were prompt,professional, informative, and courteous"

"I didnt want the service contract"

"Very clean, very nice"

"Our furnace broke down on the night of Jan. 8. Matt came and assessed the problem at 11:30 PM. He was professional and very gracious. The necessary part - gas valve - was ordered and Mohammed installed it on Jan 10. He, likewise, was gracious and professional. We are very pleased with the service."

"Always polite and gets to the bottom of the problem asap. It is always good service from Sunbeam."

"Very thorough and sufficient."

"Came in diagnosed problem Got a part quote and a quote for a new unit,he estimated the details to install the unit ."

"Technician seemed irresponsible."

"The tech was outstanding. He was friendly and professional. He is an asset to your company."

"All service was done promptly and corrected. My issue was the technician did not know how to operate the steam boiler, and caused it to overfill with water and the pipe/radiators to leak."

"Technician very knowledgeable Explains well his service Professional attitude"

"Parker is knowledgeable and conveys straight forward explanations."

"missed two appointments and phone service was not good"

"Tech was polite and did his job"

"Guys were very respectful, courteous and nice. I signed a renewal contract because of their knowledge of your products."

"I always get superior service from knowledgeable service techs, plus quick response to issues or problems with my A/C system."

"Polite and efficient."

"It started with the phone call I made that morning very professional answered all my questions Plus when Justin in your service guy came out they took care of business right away"

"Prompt professional service"

"Service Men were professional, friendly and timely."

"Mohammed was pleasant, polite, very knowledgeable both with our furnace and our new thermostat"

"Good service"

"professional & fast"

"Tech was polite and explained things"

"The technican was very professional and had a pleasant personality"

"Efficient, professional & corrected problem"

"We are not finished. We had one call that required a second visit and now we are waiting for parts. So perhaps an all is final moves the score."

"The office was in touch with me all the time, updating me with the status of the technician, time of arrival, etc. The technician was very professional and did a very good job explaining what was done, how things worked and what to do in the future."

"I appreciate the quick response and honesty"

"Justin and his assistant were very friendly and professional. They answered all our questions. Justin said he would take care of having our fence cleaned and to call him if we had any questions. I highly recommend Justin and his assistant because they were extremely professional, friendly in a treated us with respect."

"The servicemen were prompt, quiet and Matt was very clear with the advice he gave me with respect to my heating unit."

"excellent service technician"

"Excellent friendly service"

"Misdiagnosed the issue."

"you were on time and very efficient"

"Service installers were very professional clean and and called before they showed up furnace was installed very well cleaned up well also"

"On time, pleasant,"

"The technician was personable and he seemed knowledgeable and answered questions, also took his time checking furnace to assure it was in good working e."

"The problem was fixed and the technician was great - he figured out the issue, kept me informed, and was pleasant to work with."

"Very professional, polite and efficient. Took the time to explain things and answered all of our questions."

"Tech was very good"

"Sales person was courteous friendly and knowledgeable. Install team were awesome and did a great job."

"seemed to know what he was doing, but never told me his name & Justin Dillon who was with him gave me some information about a new furnace & it had my neightbor's name on it - making me wonder if they had correct information about the age of my furnace? Or was it hers??"

"Tech very efficent and informative"

"No show And did not call me. Wasted a half day of my time."

"Excellent communication and consideration. Respectful. On time and as promised."

"The vents did not work after the service call. Wires were not properly installed inside the unit"

"Cheryl in the Amherst, NY office is extremely helpful and responsive. I have called with several questions over the past year. She easily answers each question and patiently spends the time to explain our membership plan options. Cheryl makes me feel like a very valued customer. I could not be more satisfied and plan to renew our membership year after year. She is a real credit to your wonderful team."

"on-time, very efficient, polite"

"The guys come once a year to keep the system running smoothly"

"Very helpful and patiently answered all our questions"

"Matt Austin is awesome... Knowledgeable, professional, friendly. Always pleased when he is the technician assigned to our home. Thank you Matt!"

"i didn't receive a estimate in my email"

"Sunbeam did not offer product/service I am looking for"

"Technical was polite and did the job in a timely manner"

"I trust your technicians to be truthful about my HVAC equipment."

"the team did a through review of equipment & answered my questions. They were very neat & efficient inserviceing the heating systems. We did not receive a call telling us they were on the way."

"Ahmad was timely and knowledgeable about our furnace. Gave us some tips to maintain our furnace."

"Both guys knew what they were doing and were polite and neat very satisfied"

"Ahmad was very courteous and kept me informed of what he had done while he was there"

"good job"

"This was a third time service has come out to service out boiler we paid $900 the second time third time for the same issue they wanted to charge $700. Our boiler is less than seven years old and was installed by this company."

"Friendly! Quick! I have deal with ur company for at least 30 plus years!!"

"on time professional and friendly knowledgeable understanding"

"Jim was very thorough and answered all my questions"

"Very efficient worker. Had no problems and very respectful."

"Very professional and thoroughservice"

"I had to readjust a few times my appointment because of other commitments that I could not change. They were very accommodating each time I had to change the appointment."

"He was courteous quick and thorough; and more importantly answered my questions clearly"

"Very professional and courteous"

"Excellent communication & service"

"Our technician arrived on time, was very courteous and explained everything that needed to be done."

"Ahmad was very knowledgeable and thorough, explained everything clearly"

"Still waiting on an estimate for a part for my boiler."

"Mohammed was very thorough and explained what was being done. He did an excellent job."

"Excellent explanation of the work being done and why its necessary."

"Efficient"

"The Service Tech provided great service to Furnace and Air Conditioning Units."

"The Technician was very thorough and extremely pleasant."

"Honest and friendly"

"Tech people very knowledgeable."

"Good communication about issues"

"Mohammed went out of the way to clean the pollen off our condenser unit for better air flow."

"The two that showed were courteous and professional. Explained what they were doing, and offered suggestions for improved upkeep"

"Roger & Hunter clearly knew what they were doing. They answered my questions & were very nice"

"Capable and courteous . We always request Roger"

"I felt Mohammed was very thorough and responsive to my concerns."

"Parker answered questions I asked."

"service was efficient; technician was helpful & courteous"

"The guy's that came and serviced my furnace and air conditioner were very nice and helpful, they gave me tips on how to clean my air conditioner, they had a great personality"

"Pleasant knowledgeable technician"

"Mohammed and Ahmed are the best.. incredibly friendly and helpful.. Ahmed also performed the servicing on our AC unit earlier this year and we were really happy to see him again. Both very professional and have great attitudes!"

"Mohammed was very professional and helpful answering our questions"

"I was completely satisfied with the service provided."

"Parker has been servicing all 3 properties we own since he's been with Sunbeam. He's professional, knowledgeable, punctual and very friendly and trustworthy."

"Installers very knowledgeable and did good work. One water pipe cut, but it was repaired. One installer was rude to my wife; she was very upset by this. The lights in the house still dim every time the A/C goes on. This needs follow-up."

"Knowledgeable and helpful"

"Called early on a Sunday morning & they came out within 1 hour to fix my AC."

"The installers were very thorough. Cleaned up and guided us on the usage of the new equipment. They did forget to turn the gas back on, which was shut off at the main. We only found out about this after a cold shower the next day."

"Jim was very professional and dealt with the issue presented perfectly. I was very pleased with his attention to detail and the final grid correction looks great!"

"The late night response and the texhnician's willingness to stay until the issue was resolved or better understood was outstanding. Tecnician arrived around 9:30pm and stayed until almost midnight."

"Fast and very professional"

"The service experts that installed our equipment were great. Roger, Jim, Adam and Cullen."

"I was very surprised that Sunbeam made it out when they did."

"Very nice and knowledgeable tech!!!"

"The work was done quickly, and Matt cleaned up throughly when he finished."

"friendly and courteous; knowledgeable."

"They are great"

"The work was completed on time. The craftsmanship appears to be good quality. The workers did a job job keeping the place clean."

"I think he explained what the job entailed"

"questions were answered that I asked"

"The two gentlemen that were here did a fantastic job keeping me informed and getting the issue resolved."

"Excellent work"

"Mr. Pauly was very attentive to my questions and what I am looking for, responded in a respectful demeanor"

"Our service has always been professional, friendly, and informative."

"Sales Rep did not provide the :Lennox information flyer I requested. Prices seemed to be too high, and I told him I wanted to discuss it with my son. After the first two calls, he never called back or sent the flyers."

"The prices were insane . $13,000 to $26,000 is a number that should never be given . The advantage program is ( FREE) cause you already payed for it just upfront with your purchase ."

"Technicians were very nice and respectful!"

"Matt tried to fix the issue. It still needs tweaking and we will probably need him back but we understand this is an issue that needs to be played with"

"Excellent service!"

"Overall the visit was good, but the service experts were late, the phone representative I spoke to could not provide help or an ETA, and at the end of the visit, I was charged for an annual membership without being asked beforehand if I consented to the charge. I expressed interest in the program and stated that I might sign up in the future, but the gentleman running my card billed me for the membership without asking if I wanted to proceed with it that day or not. He's lucky I had enough in my account to cover the charge, or I would have been much more annoyed and asked for a refund immediately. In the future, please don't assume you know what's best for young female customers--I call the shots with my money and my home."

"They were very good and informative"

"On time, pleasant, polite, through"

"Congenial service person resolved the problem"

"Technician was very cordial and explained to me what he found after examining my cooling system"

"The completed job is great, but I wish they had used drop cloths to protect the floors. I'm glad I covered the basement rug with my own tarp. The Tech's worked hard, were very reponsive to questions and they did a good job. I emailed the consultant that cut the contract with a question and a concern after the job was completed, but never received an answer which is a concern.and until I receive an answer it effects my answer to 3 & 4 below which is a placeholder for now."

"The tech was skilled and very nice. The front office, help me reschedule and got the service l wanted."

"Guys were so awesome professional right on time Did a great job on my two a/c units"

"I don't know yet. I haven't much experience. I wonder why the hot water coming out of the kitchen tap is sudsy. hopefully this will go away, as i normally like to use the hot water tap when filling a pan to boil water."

"Cause I was not dissatisfied"

"Matt was very thorough"

"Ahmed was very pleasant and quickly and efficiently reprogrammed my thermostat."

"on time.very personable,explained what he was doing,, took his time.I would want him to come back at any time,good job.."

"Roger fixed my boiler quickly and professionally."

"Parker pointed out things that had no idea about & he explained things that the other service people either didn't notice or just chose NOT to mention"

"Service provider just great! Helpful and wanting to please and check everything out."

"Called and kept us posted as to a delay in arrival"

"Both technicians were very professional and answered questions I had."

"The technician was very knowledgeable and professional."

"Friendly and Respectful"

"I thought the technician did a great job. Was very informative."

"Technician arrived on time, provided efficient service, and left the area clean."

"Professional, courteous and polite"

"The woman did an excellent job. We are still waiting for our paper work to receive our rebate from gas co. from salesmen."

"Roger arrived within the time scheduled and proceeded to conduct the service in a timely fashion."

"The technician was friendly, informative, punctual"

"Logan is an exceptional technician -- knowledgeable, detail oriented, very thorough and very personable."

"arrived on time, knew what he was doing, polite and friendly"

"Checked furnace and air and was very professional"

"Sunbeam you have the qualified technicians, I was surprised in two days we have a new life, new heating system and air conditioning, with the expert sales management they make a budget for the renovation, get for us the lender oh we are so happy"

"He was very pleasant and on time"

"Technician was quite pleasant and efficient. Scheduling was quite pleasant, but the rescheduling from the prior week was pushed out to the next time slot; which affected my day."

"Very nice tech and said he would order part"

"The tech was very nice and had a answer for all the questions we asked."

"The technician has always been pleasant, on time and informs me of what has been done and also what needs to be looked at in the future. I have been very satisfied."

"They were just about perfect."

"The gentleman who did the work was pleasant and polite and honest! Liked him as my heating man!"

"All of your technicians are knowledgeable, courteous and eager to make sure all of my concerns are met. Logan is super!!!4"

"Professional, first rate service. Logan has the knowledge and experience to perform effective troubleshooting and routine A.C maintenance tasks with ease. She makes sure I understand any issues and the solutions and she always makes sure I am satisfied with the service or repair behind the service call."

"Quick courteous service"

"Hunter was professional, very neat and cleaned up after each area in went in to"

"Quick and neat"

"Helpful, informative, courteous, knowledgeable. Her name began with a L"

"Great service"

"Service Tech Logan completed her check of the Air Conditioning and then answered all questions I had."

"Matt is professional and friendly. He goes above and beyond. All customer Service representatives are always very friendly and accommodating."

"Yeah this company is very organized, the same person have all the answers of my problem I need quotation he do that, I need to know how much I will pay, he have the answer, I need a loan to finance this service, is ready to work with us till we get the loan, then you have the good personnel and good advisors, I appreciate the way you are organized, thank for everything"

"no comment"

"The service guy was great. The telephone staff were horrible they could not speak proper english."

"great service."

"Thorough, spent time checking everything."

"Logan was very helpful and did excellent work. She recommended the duct cleaning"

"Promptly and professionally taken care of"

"Your team members were friendly, patient, and very knowledgeable,"

"He was very knowledgeable and very polite"

"Original duckwork leaked water back into the furnace almost shorting-out the electronics of a furnace installed in Sept. 2009. Replacement Furnace installed Jan 2021 after install leaked water on the basement floor service call to fix. Thermostat wire disconnected wires hanging connections not tightened down!"

"Professional, Courteous, Clean, and very timely"

"Prompt, courteous , knowledgeable. Response time to emergency was immediate"

"WAS DONE IN A VERY TIMELY MANNER.TECH.WAS VERY KNOWLEGABLE."

"I felt that the tech and sales informed me very well on what was going on and gave me plenty of options. The whole sun beam team answered any questions I had."

"The person who fixed my furnace was very professional and explained what she was doing in detail"

"He was professional courteous and answer all my questions. He also explained how the device works"

"Technician resolved the issue"

"Technician very personable and knowledgeable."

"She was prompt, courteous and very professional.Additionally,if possible I would like her to do all my maintaince appointments"

"information given to scheduler during phone call was not relayed to service tech making the service call. The requested product was not avail to him in the service van."

"The guys were seemed to know what they were doing and worked very efficiently"

"I was to a follow up appt on the following Tuesday, from my furnace cleaning. Dennis made the appointment for 10 am Tuesday, February 19. He showed up, or called to reschedule."

"On time as usual and quick"

"I needed a new furnace and had to wait 4 days in freezing weather. They supplied 3 space heaters. I was very happy with Sunbeam service experts before."

"the techs ar3e great- your phone system- the call goes to Texas call center & its AWFUL- please cant you direct the calls to your office instead. Its tiresome to repeat name, address, etc. over & over. Then lag time until you get the message- GET RID OF CALL CENTER!!"

"No charge because you didn't handle it."

"Polite, informative"

"The technicians who arrived were very professional and responsive to my questions."

"The techs were very thorough in their inspection and evaluation of my unit. They were quite informative in their advice of future needs."

"the rep called and said they were on there way."

"Everyone who has represented your company has been excellent."

"Definitely wasnt satisfied never will use service from yall again n definitely wont support again"

"-2 points because there's a hole in my living room wall. -1 more because had to course correct a couple actions and a messy job site. If the job didn't take multiple days, i worry how it would've come out. But am happy with the feedback being taken into consideration. I went to go do some laundry one evening and had to sweep a path to the washer because there was so much mess."

"THE INSTALLERS WERE VEREY FRIENDLY AND HELPFUL"

"They were masked, arrived within the allotted time, and listened to what I had to say."

"Y are the best"

"Parker & Mike were very professional & efficient"

"After waiting almost 14 hours for service with no heat!"

"Did not resolve issue."

"Matt was friendly and informative. He communicated every inspection check. He also re-glued the exhaust pipe that was leaking condensation."

"On time, neat, wore masks"

"She was so nice and explained and showed everything she did. Very professional."

"Professional and courteous"

"Friendly and efficient"

"Very good communicator and polite."

"After initial issues trying to contact the company, the consult and install went quickly and smoothly."

"Appreciated Jamie coming late at night to fix our furnace. Unfortunately, he didnt have the parts & had to order them. We received a call the next day that they would come the following day. When I called to explain my husband is 79 & has a heart condition & we couldnt go another day without heat, they scheduled us for that afternoon."