Sunbeam Service Experts Heating & Air Conditioning Reviews

"Technician ran into difficulties, stuck with and got the job done."

"Completely satisfied with work until I detected a gas leak and called Sunbeam. The technician fixed the problem, but we were very frightened."

"quick and timily."

"Tech was knowledgeable and friendly"

"Very professional and on time and knowledgeable."

"The technician was prompt, friendly and courteous. He completed his work quickly."

"Matt was thorough and helpful."

"I gave a 10 because though some aspects of the work was overlooked I believe by mistake they came immediately and completed it with some extra work provided to assure my satisfaction. Thanks!"

"Quick and prompt response and the tech was very helpful and knowledgeable, never felt like she did not know what she was doing or confused"

"It is always a pleasure to receive services from Technician Matt. He is very friendly and highly knowledgeable about his profession. He will make sure to go above and beyond making sure his customer (as myself) understands exactly the work needed to be done to do a repair. He has never made me feel uncomfortable or that he was interested in upselling. I would highly recommend having Matt as a technician. He is prompt, knowledgeable, friendly and extremely helpful. Its a wonderful feeling to be able to trust a technician and I can say with certainty, that I definitely trust Matt when it comes to helping me make decisions for my home service calls."

"The technician was friendly, polite, professional and explained the issues and remedies well. I wasn't thrilled tp spend $400 on a warranty repair, despite the parts being covered. Maybe Lennox should pay the HVAC provider for the cost or replacing parts under warranty, rather than the customer."

"She was rather professional in services provided."

"Everyone was helpful.Installation was professional."

"I am hesitant at calling your organization for service, as although I receive a technician to assist with the matter, I feel that lately it has been more of a sales effort on your part. I get it, that after a furnace reaches a certain age, it may make better financial sense to purchase a new unit rather than a repair. However being such a large expense, I don't want such a decision to be made hastily with the pressure of a technician."

"Arrived at time promised and took care of the issue keeping me informed."

"Matt explained what he did and what he found on my furnace."

"I am hoping the furnace tune-up was completed properly. I was dissatisfied about receiving the rebate forms and I have talked to 3 different people and still have not received what was promised."

"Friendly and easy to work with"

"never give perfect scores."

"Quick an efficient diagnosis of the problem"

"The service man arrived in less time than expected. He explained the service he performed and was very friendly."

"The young man was very polite and he made an extra verification before he came in the door. He was very knowledgeable and confident in his work."

"Two weeks prior to system failure it was give a clean bill of health during annual maintenance. Rollover switch safety feature was over ridden by tech causing possible life threating CO levels. CO levels probably were not checked routinely. Sooting of heat exchanger not detected. S"

"Efficient, good explanations, professional."

"Derek was polite and tolerant of my many questions and requests."

"Very good communication."

"Punctual, pleasant, neat in house,"

"Lindian and his associate were on time, friendly, pleasant, and very knowledgeable."

"I was told that I would get a rebate but the paperwork was not given to me. When I questioned, I was assured that this would be worked out. The technician appeared to know what he was doing and he was very pleasant."

"Matt was very friendly and thorough."

"Very knowledgeable. Nice guy!"

"Prompt and professional service from everyone."

"Had two same guys fr last year> Put shoe covers on whrn going in my living room>I have hardwood floors>"

"the service call was prompt - technicians were very nice and knowledgeable and the installation was done seamlessly!"

"Problem was identified and the correct work was completed"

"the installer, sales person were all very knowledgeable, courteous, and friendly"

"The rep was very friendly and showed me where there was a problem"

"Very professional"

"The representatives were prompt, friendly, professional and cleaned up after themselves."

"The technician was very professional and advised us of what he was doing during the visit"

"Their solving my heat problem when I came home from trip to find the house at 49 deg. He got my furnace ignition lighted until the new ignition part ordered could be installed on Saturday morning."

"arrived promptly, diagnosed and repaired problem as soon as possible"

"Parker was courteous and on time. Explained what was being done"

"The technician was extremely friendly and patient. Thoroughly checked basement for carbon monoxide, checked the furnace and replaced a filter."

"The tech was friendly, knowledgeable and timely in doing his service."

"Very good and professional service technician - although not really happy with carrier furnace"

"Technician ( Roger) was very polite and knowledgeable."

"Matt did an outstanding job. His stay with it attitude in the face of a troublesome issue and pleasant demeanor was much appreciated."

"The motor I needed for my Lennox furnace was not readily available, so I went without heat for almost 5 days which was very uncomfortable."

"Very knowledgeable and thorough."

"I always receive superior service from the sunbeam technicians."

"Technician (Matt) was very knowledgeable and helpful in answering my concerns. Very courteous as well."

"Lindian was very pleasant and efficient and clear."

"Was here in timely manner, went to work, put booties on to protect our rug. He explained what he was checking during the process, and was very informative"

"Great tecks! Respectful, quiet and great guys."

"He was very thorough and done an awesome job"

"Matt came out immediately and diagnosed the problem"

"The Service expert was very helpful and clearly explained what he was doing and why."

"Helpful"

"very professional service"

"Quick and efficient"

"service was the best"

"The technician was very knowledgeable and fixed the problem and also offered advice to prevent future problems."

"3 separate technicians could not diagnose the problem with my furnace. They were very understanding, professional and informative. The GM Matt was very understanding and provided a full refund regarding the failure and miss diagnoses of my heating system."

"Thorough, worked through the problem carefully"

"Technician did not show up for appointment on Thursday, November 7th between 4-6. This is happening too frequent with me."

"Matt was very helpful, explaining the problem at hand and what was necessary to rectify the problem."

"The technician was extremely helpful, explaining everything that was being done. He was also very friendly and prompt with his service."

"Matt is thorough and efficient"

"The tech. was very informative of the installation and was very personal. Couldn't ask for better service."

"excellent job....very knowledgeable"

"Well informed"

"Matt was on-time, courteous, and explained things well. He covered his feet when entering my home to protect my floors/carpet."

"They were very thorough and consise in their communication as well as their execution."

"Parker was polite, answered all my questions, educated me on furnace maintenance and completed his job in a timely fashion."

"There was no cost breakdown when the cost of the repair was presented to me. As a professional I expect this would be standard practice."

"The technician didnt seem to want to be there he was tired. Tried for a bit to get the pilot lit i told him we had a issue last yeae and dust might be clogging it. He said no gas was gwtting through that we needed a new gas valve cost almost 1000.00. Yesterday my son and his friend cleaned it out and the pilot lit with no problem. Glad i didnt spend the 1000.00. Might need to train employees better!"

"did what they were supposed to do."

"yes I was very satisfied"

"Very timely and quick. Took time to explain every thing."

"Technician on time, quick work, courteous, no drama."

"Did an excellent job. Asked if anything needed to be checked. Had part3 on truck."

"Sales Representative and consultan are always curious."

"Very Efficient in his work."

"Very efficient"

"Arrived early in the time window and gave me great advice to fix my issues."

"The technician was very thorough and meticulous in his approach to not only tune up my heating system but also to rectify the problem I was experiencing with a clogged smart pilot. He was very personable and informative."

"Arrived on time. Performed his inspection thoroughly and expeditiously. Offered helpful recommendations. Very courteous."

"Technician came on time, inspected our furnance in detail and installed a new digital thermostat at our request."

"Nick was polite, friendly, and knowledgeable. Couldn't have had a better experience having our furnace checked before winter. Think we have found our go to person and company for heating and air."

"good service"

"He was knowledgeable and efficient."

"Matt has provided service for us before. We find him knowledgeable, friendly, and helpful. He's always welcome here."

"Very knowledgeable and helpful"

"The technison cleaned out my furnace and gave me a new filter dated to let me know when I need to replace it. Told me about condition of my furnace and if any part had to be replaced now. He said it was in pretty good condition for being an old furnace. (19 yrs. old) Very courteous young man!"

"Very efficient- answered all my questions"

"Matt is thorough and focuses on customer service. I would request him if I could for all future visits."

"Courteous explained everything listened to what I had to say"

"personable and smart techs!"

"on time curteous"

"Always receive prompt and courteous service"

"He was on time and finished in a reasonable length. Plus Matt was very pleasant"

"Courteous, helpful, efficient"

"Matt was very courteous and professional."

"Because they did a good job."

"Courteous, efficient, and friendly tech"

"Here on time, very professional and concentrated on task."

"Polite and informative"

"Knowledgeable technician. Gave helpful information without pushing a service plan. Friendly and professional."

"Very professional and friendly. Get the job done nicely:)"

"Very pleasant, found the problem quickly."

"Thorough check of heating system and explanations of what was done."

"Providers were prompt, courteous, knowledgeable and efficient. They followed up after install and returned to tweak thermostat and replace condensate pump that failed from an earlier install less than a year ago."

"Technician was great. Nice, pleasant, knowledgeable"

"Politeness and quality work."

"Your technician was on time, he was very courteous, and informative."

"Forrest was very informative and pleasant"

"The service technician was amazing. Very friendly. Wonderful explanation of what had happened, what had been replaced. Very respectful of the property. Absolute pleasure!"

"Technician was very knowledgeable and I trust his work"

"Matt was very helpful and honest and did a great job fixing and recommending things for me."

"quality installation. Very knowledgeable."

"The power vent had to be adjusted and Nick got here early and did a great job !"

"Very high price. 33% higher than others"

"No charge due to homeowners having fan on ON position in error."

"Roger did explain install of Humidifier and how to operate. Anna did nice work with my condenser unit - made sure to clean unit which was important to me."

"Excellent technician, nice, fast, efficient"

"Anna was on time, answered all my questions and was extremely easy to work with."

"New a/c was a ripoff and misrepresented by salesman who then gave me bd answers to my questions"

"The technician who came first, did nothing that can be considered as AC tune up. He was here for 5 mins and decided that the unit needs refrigerant. The second guy who came in again was here for barely 5-10 minutes, and yet I was charged for 2 pounds of refrigerant!!. How could you put 2 pounds in less than 5 minutes! I know infusing this thing takes longer than that. In the end I was charged close to $400 for about 1/4 lb of refrigerant. I am not satisfied at all, and I think I was taken advantage of. Please explain to me how you could put 2 pounds of refrigerant in 5 minutes, and how your AC tune up includes no tune up at all, or I will have to seek answers with consumers bureau and share my experience online"

"Solved problem quickly."

"Matt was professional, courteous and most of all, restored our air conditioning."

"When my ac stopped working on a 90* day , I called several services and Sunbeam was the only one who immediately responded and sent someone out. My technician, Matthew was very personable and knowledgeable, about my unit, and knew exactly how to get it back working . Thank you"

"Nick was prompt, courteous and knowledgeable. Forrest was very helpful in arranging for my specific needs. Good guys!"

"Instantly found a leak in the exhaust system."

"On time, did thorough check"

"Service tech was very knowledgeable. He explained the issue with air conditioning with expertise"

"He explained what he was doing and why"

"Pleasant professional team"

"The AC is working, again, even though it cost a bit to replace the burnt-out part."

"Both technicians were professional and friendly"

"Polite, capable, knowledgable"

"Matt was awesome ! He provided outstanding customer service & was just as courteous and professional as could be."

"Quick response very informative and friendly"

"Everyone I have talked to was ao nice ans helpful"

"quick"

"nick went over both of my AC units and gave me tips to keep it running good"

"Service was fine. Joe had to come back because he wired the wires backward."

"tHEY GAVE METHE INFO I NEEDED TO TAKE BETTER CARE OF MY SYSTEM"

"Tech arrived but he was given the wrong part."

"Honest, not pushy, very informative and cared."

"Because of Nick's help in answering questions I asked. Because he helped me clean out the leaves that got in my cooling system."

"Joe was the FIRST technician that solved my issue with the filter! I told all the others to no avail. He really knows ALL aspects of his job, is very down to earth, easy to talk to, respectfully, answered all my concerns, and hosed down the air conditioning unit! He is worth his weight in GOLD!"

"They did a great job. Very professional and curteous. Answered all my questions. Would have given a 10 but they left my kitchen door open and the dog got out and was halfway down the road."

"The job was well done."

"He explained what he was doing and seemed knowledgeable."

"Refer to posting on Facebook"

"Tech was very polite, knowledgeable, and professional"

"I had no heat. Problem was determined, part was required and said part was ordered before Matt even left my driveway!"

"Very Professional. Informative"

"Very professional and we'll informed about company services and cos t and paying options."

"technician was polite and friendly explained offers, alternates, and add-ons to requested services"

"The inside of my A/C unit was not cleaned. Leaves and old tree debris are still inside the unit. Only the outside was hosed."

"The tech did the usual great job !"

"Very thorough."

"Everythings fine and working."

"I felt he was very knowledgeable, patient and answered all our questions and informed us of various options."

"Dennis provided a good overview of AC options and possible installation alternatives. But, we were promised a quote for the AC installation no later than Friday morning and it is now Monday evening (Monday is a holiday) and we were never contacted with a quote or to explain why there might be a delay in providing a quote. That is disappointing."

"Very knowledgeable,helpful and pleasant technician!"

"Needed to be done but always costs more than expected"

"Matt is a GREAT technician and cares about what he does and explains things to us. We love him and want Matt A as our only technician! :)"

"Very knowledgeable - but concerned that no one called me with the follow up appt"

"Matt was friendly, knowledgeable and professional."

"very thorough and polite."

"prompt service and very pleasant servicemen"

"Technician was professional, courteous and proficient."

"Roger is very knowledgeable."

"Good suggestions for energy efficiency"

"Very professional and efficient and he had some useful hints on operation."

"Very professional, answered all my questions."

"Helpful..fixed problem. Thoroughly explained what he did. Clean and efficient.?"

"Timely, efficient,curtious, easy to talk to, nice workmanship"

"Matt was wonderful and went above & beyond with his service"

"Jake and the techs in training were knowledgeable, professional, and kind. They did an outstanding job."

"He was competent and friendly."

"Arrived as scheduled was got right to work. Very systematically performed the maintenance for the cooling season.Very professional."

"Both techs were very polite and informative. Cleaned up work site, still need to return to finish up with CO/smoke detectors, charge check when warmer out."

"On time, courteous and competent"

"Joe is always very thorough and informative. He answers our questions honestly. We are always satisfied with his work."

"courteous, informative & timely"

"Very Satisfied: My Tech Jim was also one of the installers of my system last August. He was very familiar with the system and =was here to replace a MERV 16 filter element. He did it quickly and with ease. He was personable, professional and answered my questions. We had a friendly chat. All Sunbeam techs are first rate professionals yeet also regular gals and guys."

"The technician was on time, efficient and friendly."

"Matt is very knowledgeable, thorough, and concerned about doing a satisfactory job"

"Courteous, knowledgable"

"The technicians are very knowledgeable and do a great job."

"Did not cAll before."

"Joe provided complete and thorough service. He was engaging, polite, industrious, professional and patient. He explained what he was going to do and at the end explained that he didn't have the correct filter in his truck for my style and that he would have it ordered and would return to install it once he had it. In the interim he installed a same-size, perfectly fine filter but one that wasn't the deluxe version that I use. I was very pleased with the service Joe provide."

"Polite and efficient"

"Matt provided excellent customer service. He explained each step of the process in how the billing would occur and when looking at the furnace."

"Very professional techs"

"There for 15 minutes for $107 went from thermostat. Maybe about $50 home depot to control board $857 to a new furnace for $2500."

"Not entirely confident in his work."

"Courteous, knowledgeable, efficient, answered all my questions, explained what they were doing and looking for."

"Problems with the repair"

"Perfect service performance"

"Perfect service performance"

"tech was very efficient"

"Clean, courteous, and fast."

"Your technician came to the house and diagnosed our furnace problem as a fan limit switch was bad. He said he couldn't get the switch for two weeks and the part would cost $418.00. We told him that would not work for us as we couldn't go that long without heat. I called my father and he went on line with the part number and located the part and had it sent over night. He came over the next day and installed the part for a cost of $39.00 for the part and $38.00 for one day shipping. I can understand you might double the cost of the part to the customer but $418.00 is like stealing to me. We bought this furnace and had it installed by your company in 2011 and am wondering how much you overcharged us for that. My belief has always been that if you treat someone right they will tell ten people and if you treat them wrong they will tell one hundred."

"Helpful, friendly, knowledgeable"

"Did quickly provide assistance isolating the issue"

"Dehumidifier broken all yr water left off last tech all season so now defective I feel ripped off by sunbeam they should replace whole product for free. Itleaked months after first installed 2017 never had so many defective attachments to my furnaces"

"They were very professional and diligent"

"Your service representative was courteous, helpful, full of good suggestions, and our furnace and boiler seem to be working fine."

"Fast polite"

"On time and provided detailed explanation"

"Courteous and efficient"

"My service expert was Matt and he did a great job and saves me $1000. Jeff came our and said it was the motherboard but is wasn't. Matt came and took his time to resolve the issue and point out the correct cause of failure."

"Matt was able to resolve issue quickly."

"He gave me updated information about the condition of my furnace."

"They went above and beyond to get my heat up and running without over charging me."

"The gentleman knew exactly what they were doing represented your company very very well"

"Resolved our furnace problem."

"Tech arruves within scheduled time and is very knowledgeable. When I call I know I can depend on good response and good service."

"Jake was great!"

"Technician answered all my questions. Provided options."

"Well 1st of all. I had matt come because of a noise my furnace was making. It was the inducer motor, he tryed to tell me i needed a WHOLE NEW FURNACE. really just for a motor. Well i DIDNT. my brother in law came we bought the part for only 151(they were charging 862) furnace works great now! AND i just had them.out for a tune up on jan 7th but when we opened up the furnace ot had dust everywhere. Like what did this technician do for 72 bucks, change a filter!!! Unreal, how they tryed to take advantage of me because im a women.!!!"

"Everyone was easy to talk with and very professional."

"The "experts" arrived soon after I called and immediately found my problem. It was fixed temporarily until the part needed (should be in a couple of days) arrives and the tech will replace the temporary part with the new one."

"polite, thorough, clean"

"Nice people, good service. Having to wait 4 days with no heat was a huge down fall for us."

"The tech was on time (actually a little early which was great!), very pleasant and knowledgeable."

"Prompt, experienced service."

"Matt arrived on time, covered his boots in this nasty weather, went right to work and informed us of a money-saving filter sale, which we were grateful for. Very friendly and pleasant."

"Service provided immediately. Technicians here replacing boiler were just super! Professional! Helpful! Friendly! Absolutely the best!!!"

"He was professional and went to the the problem."

"Top shelf service and best technicians I've ever dealt with"

"Repair completed quickly with a thorough explanation of what was needed and why"

"Seemed very knowledgeable and curtious"

"On time, friendly knowledgable(sp) clean neat!!!"

"Friendly knowledgeable and courteous!"

"Identified Problem. Fixed quickly. Just really expensive."

"I received service within 3 hrs of my call. Matt was up front about possible repair needs. He went out of his way to procure the part needed and was back within an hour to complete the install of the new part. I appreciated the timeliness and prompt install."

"The tech turned off the humidity control on my power vent which had caused the vent to run continuesly for no reason !"

"Awesome tech. Explained everything; was considerate and made recommendations."

"Joe was very thorough & explained everything he did. He improved the functionality of our wireless thermostat as well. Excellent service from Joe!"

"I would have given a 10 but the technician, when checking the thermostat, loosened the batteries and did not reconnect it to the wall properly, so we woke up the next morning with a very cool house because the thermostat was no longer communicating with the furnace."

"The tech did a great job as always !"

"Professional and courteous and efficient"

"Everything went great."

"Technician wanted the problem solved as much as I did."

"He showed up in the night, and spent much time explaining all options thoroughly. Made my wife very comfortable with everthing."

"He got the heat back on."

"Very timely service on a holiday. Repair was made and service man was very pleasant."

"The job was well done but technician failed to take shoes off or cover his shoes when going into my basement. I have a note in my entrance which requests this"

"Matt arrived as scheduled, explained work and made recommendations."

"Joe responded quickly, explained the situation clearly. Matt presented the financial alternatives while we were looking at the old furnace. The install crew came the next morning and installed by lunch time."

"Matt was very friendly, polite, and helpful. He went above and beyond to fix a problem we had with a gap around a pipe and a loose access panel in our furnace closet."

"Joe was very clear in explaining the situation. He and Matt worked out the alternatives and cost promptly. By the next morning, a new furnace was installed. The tenant was delighted, and I was impressed. Excellent job all round!"

"he was here right away"

"Quick and efficient"

"Annual checkup went very well and all my questions were answered and/or resolved."

"you came right away, with no hassle."

"All my questions were answered readily and completely. All work was efficiently performed."

"Matt was professional, respectful and friendly. It appeared he was very efficient."

"Matt serviced the furnace and reviewed findings at the end. He was professional, respectful and polite."

"Service techs friendly and knowledgeable"

"I knew Anna from the prior service in October and the tech she was with was over the top polite, helpful and they both went out of their way to be cost effective and kind--"

"Matt was professional and friendly. Explained service being done."

"Personal service that was not rushed"

"The technician showed up on time and told us what needed to be repaired or adjusted, then completed the job. He explained what additions we could add to our furnace, and the cost of each."

"Very knowable."

"Matt first came to our house on Nov. 17 to check out our furnace in our new home. Matt was very professional, courteous, informative and knowledgeable. He came back today, the 29th because we heard a loud banging noise. He assured us it wasn't anything and did a few adjustments."

"Always pleasant service person and helpful, efficient and knowledgeable.."

"Service technicians were very friendly and conducted their mission very fast and thorough ."

"excellent service"

"Service tech was prompt, thorough and friendly."

"Service Tech was very good. I had a bad experience with the Billing Dept. When I renewed the service contact I was billed for the old and the new contract. It took 6 or 7 phone calls to 3 different people to get the issue resolved."

"Jacob was thorough, explained what he did and was pleasant."

"Did not have any problems with my boiler until I had it serviced on Nov 02 then it started leaking out of the pressure relief valve called on Nov 05 had tech come out and replaced the pressure valve for over $400.00 and this morning it is still leaking water. I hope this problem can b corrected and not be charged again"

"Began trying to sell me new furnace and/or equipment before even looking at the unit. This is why we have not had maintenance cleaning in many years"

"explained what he was doing, on time, friendly"

"The tech was very thorough and explained the process."

"Was knowledgeable regarding my boiler, friendly and professional."

"took to long for parts to come in."

"Technician was very thorough and knowledgeable."

"Our tech is always thorough and explains things to us well."

"Roger is a very good technician"

"Matt and Jake both were very professional, personable and very efficient checking the furnace and finding the problem. Excellent technicians."

"The person that came over and did our tune up was very professional. He was very nice and a pleasure to have him over"

"Service expert technician was courteous, professional and informative."

"I have been doing business with Sunbeam for a number of years and have always been treated with respect.I would recommend them to anybody."

"As always, the service was excellent and my technician (Jake) was, as always, friendly and professional."

"Always reliable, professional, friendly, knowledgeable and affordable."